i've always been treated with the upmost respect at all Les Schwab locations. I've never been to…read morethe specific one however I was helped by Stephen as well as leslie I believe were their names. My car unexpectedly had two flat tires from some nails and I immediately had AAA tow them my car. They got it ready and fixed in a very short amount of time and told me they truly believed you shouldn't be charged for a flat tire or a rotation. I've never had a bad experience, but on all the stress I had today the last thing I needed was about my car while at work I was able to pick it up with no problems and was completely taken care of this is a wonderful location thank you to all the workers

I picked up a nail in my tire-of course I noticed it and the flat on a Saturday morning. I called…read moreLes Schwab and asked if they had time to fix it and they said yes, bring it right in. The repair was done within an hour and to my surprise; when I asked how much, they said it was free. You don't hear the word free very often so for their kindness, they will get my business moving forward. Thank you Brian, Leslie and everyone there!

Very straightforward, I called in on a Tuesday & mentioned I needed a brake flush, a new boot on…read morethe car & potentially an alignment. The gentlemen in short got me setup two days later in & out and for half the cost of Honda, Too easy.

Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

This car shop never did the repairs they said they did. I was a struggling single mom and it left…read moreme without a vehicle for awhile. These people are anything but Christian.

Very fraudulent business. Lied to me telling me I needed new shocks, and that the rear ones were…read moreslightly starting to leak. They quoted me $4000.00 for this. Took over to Les Schwab across the street, and they inspected the truck. Les Schwab said the shocks were definetely not leaking and that the boots were in great shape. I firmly believe they get a commission if they sell. Also after fixing my water pump, I get home and the check engine light comes on. Took it back only for them to tell me that 3 of my spark plugs are loose. They wanted to also charge me to fix this, but fortunately it was still under their warranty that I had previously done with them. I have spent over 15k with these guys in the past 5 years. I will never take our family cars here again. I left a review for Kyle the owner but never received any message or call from him. In ending, instead of being called Christain brothers, it should be called fraud brothers, because that is exactly what they are doing to consumers.

The check engine light came on while being serviced for an oil change and tire rotation. The…read moretechnician made a note the engine light was on when they got my car. This is not accurate or right. The light came on while being serviced. The person at the counter interrupted me while I was explaining the situation letting me know they do not take care of engine lights. The team lead let me know they can't do anything.

Constantly closed for no reason. Got turned away for a simple oil change at 2pm because they were…read more"about to close". Terrible service all around.

I dont think vacuuming out oil is sufficient for 110$ service. And when they filled my oil. They…read moresomehow flooded my intake with oil. So I had to take apart my air intake and remove throttle body. Is was covered in fresh oil. So I had just happened to plus side at least my oil wasn't overfilled. A great side note after this. I will just be doing my own oil changes way cheaper. I know what oil I'm putting in. And removing all oil from pan rather than quick vacuum

They are in a money grab right now. I've been going here for years and paid for the upgraded…read moresynthetic oil that they said lasts for 10,000 miles (making it worth the extra charge for the oil). This time I noticed the tag said it was only good for 5000. I went back and asked and the SAME SHOP said no oil last for more than 5000 miles and corporate wants them to put 3000 on the reminder sticker. They are changing the rules so they can make more money. I used to trust them but I will never return.

Great service and they were transparent with what needed to happen which I appreciated. And they…read morefit me in the same day to switch out my winter tires to my all season tires

Excellent and prompt tire fixing service! Thank you!! I continue to come back because of the…read moreservice!

My wife and I came "back home" to Monument/Palmer Lake in 2017 after being away for almost 40…read moreyears. I was driving a Toyota Tacoma at the time and when I needed to have the oil changed, I asked some of my old Lewis Palmer school pals where to go. They said, "Facinelli." I did ... and I have not been anywhere else for my service requirements. And when I was looking at new Tacoma's, Tom did a very thorough inspection, found a few problems and they got fixed by the dealer before I actually purchased the truck. I would trust no one but Tom and his crew to do any work on my Toyotas.

Honest, reliable and knowledgeable Reasonably priced…read moreThey don't try to sell you services you don't need

Overall: 6/10 Quality of work: 8/10…read moreService: 4/10 Value: 8/10 So this was a bit of a tricky situation. I ordered and paid for $1700 in new winter tires. I came in to have them installed and the employee at the front (Zack) was having what I can only explain as a not so good day and that translated into a horrible, non-existent customer service experience. In short, it resulted in me leaving after two hours and my car never being pulled into the shop. I left beyond frustrated. Having said this, the experience was slightly salvaged by the store manager (Michael) calling me to apologize and to come up with a plan to remedy the situation. He reserved a spot for me the following day at 7:30am to get me in and out with my new tires which he did. Honestly, I'm being generous with the rating here due to Michael's save but still, the experience overall still leaves a bad taste in my mouth. Would I recommend this place? Perhaps, but make sure Michael is there to take care of you.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.