i've always been treated with the upmost respect at all Les Schwab locations. I've never been to…read morethe specific one however I was helped by Stephen as well as leslie I believe were their names. My car unexpectedly had two flat tires from some nails and I immediately had AAA tow them my car. They got it ready and fixed in a very short amount of time and told me they truly believed you shouldn't be charged for a flat tire or a rotation. I've never had a bad experience, but on all the stress I had today the last thing I needed was about my car while at work I was able to pick it up with no problems and was completely taken care of this is a wonderful location thank you to all the workers

I picked up a nail in my tire-of course I noticed it and the flat on a Saturday morning. I called…read moreLes Schwab and asked if they had time to fix it and they said yes, bring it right in. The repair was done within an hour and to my surprise; when I asked how much, they said it was free. You don't hear the word free very often so for their kindness, they will get my business moving forward. Thank you Brian, Leslie and everyone there!

Overall: 6/10 Quality of work: 8/10…read moreService: 4/10 Value: 8/10 So this was a bit of a tricky situation. I ordered and paid for $1700 in new winter tires. I came in to have them installed and the employee at the front (Zack) was having what I can only explain as a not so good day and that translated into a horrible, non-existent customer service experience. In short, it resulted in me leaving after two hours and my car never being pulled into the shop. I left beyond frustrated. Having said this, the experience was slightly salvaged by the store manager (Michael) calling me to apologize and to come up with a plan to remedy the situation. He reserved a spot for me the following day at 7:30am to get me in and out with my new tires which he did. Honestly, I'm being generous with the rating here due to Michael's save but still, the experience overall still leaves a bad taste in my mouth. Would I recommend this place? Perhaps, but make sure Michael is there to take care of you.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.

Do not trust these mechanics. This past November, I was having issues with myout of state 04 ford…read moref150 5.4l that was experiencing issues. I looked into it myself and told them I suspected the VVT solenoid. Five hours later, I go to call and they tried quoting me engine work and 500 dollars plus to even look at my engine to verify and then he was trying to sell me a new engine. Claimed "it was looked at by four master technicians " Apparently their "master technicians " are less qualified to diagnose than a me, a regular bystander because as soon as I changed out the solenoid...it not only drove. But it drove 2,580 miles to California and then to Seattle. It not only drove 2,580 miles, but it did so towing almost a 4,000 lb trailer. DO NOT GIVE THESE GUYS YOUR BUSINESS! I was an inch from giving up my dream of moving to the PNW because this money hungry auto repair would've caused me to sell my set up since I didn't have alot of money!

We took our Ram 1500 truck here for routine maintenance and oil change. We had over $3000 worth of…read morework done and within a day our truck engine seized and had a catastrophic failure leaving us stranded on the side of the road. We were put in a position to pay over $15k for a new engine which we deemed not to do furthermore forcing us into purchasing a new vehicle. We requested a full refund on the work that had been done and were denied that request. We were offered 3 free oil changes which we politely declined as this is not an appropriate alternative to losing a truck that had low mileage on it. We will never have our cars serviced here again and have shared this information with all of our family and friends.

On the highway today with our construction trailer... wierd engine lights started coming on and off…read moreand truck was acting wierd ! We made it too monument auto shop, they were booked but helped us out anyway ! I fully appreciate and support this shop ! Amazing people amazing shop ! Thank you all soo very much for all your help ! The office lady, I wish I caught her name ... but she went above and beyond for us ! 10 stars ! Thanks again !

Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

I took my car to Tire world and they did a great job! I was happy with the service and the price to…read morefix my brakes! They were very friendly and professional and will definitely use them again!

Great service and they were transparent with what needed to happen which I appreciated. And they…read morefit me in the same day to switch out my winter tires to my all season tires

Had a great experience with Cody about 3 or 4 years ago, so when a family member needed engine work…read moreI foolishly recommended this place. My how they've changed. No Cody, and current guy (Nick) is a real charmer let me tell you. Took a few days to get an estimate (not unusual), then sat another week waiting to be worked on. Then they called to say their tech didn't have time for such a big job (replace water pump) and could we please come pick up the vehicle (yup, the one with a broken water pump that couldn't be driven). Nick, who has an abrasive and very defensive personality, said it was "beyond his control"(?) As if an earthquake or plague of locusts had prevented him from completing the job he had quoted almost a week earlier. My new recommendation is to stay clear of this place...

Was having trouble with the battery in one of my vehicles. It wouldn't hold a charge so I had to…read morekeep jumping it. Drove into the station and was immediately assisted by both mechanics on duty. Their attitude was polite and professional and they were able to help me right away despite the fact that I didn't have an appointment. It's good to have a neighborhood mechanic that can help with problems like these that will inevitably pop up from time to time.

This car shop never did the repairs they said they did. I was a struggling single mom and it left…read moreme without a vehicle for awhile. These people are anything but Christian.

Very fraudulent business. Lied to me telling me I needed new shocks, and that the rear ones were…read moreslightly starting to leak. They quoted me $4000.00 for this. Took over to Les Schwab across the street, and they inspected the truck. Les Schwab said the shocks were definetely not leaking and that the boots were in great shape. I firmly believe they get a commission if they sell. Also after fixing my water pump, I get home and the check engine light comes on. Took it back only for them to tell me that 3 of my spark plugs are loose. They wanted to also charge me to fix this, but fortunately it was still under their warranty that I had previously done with them. I have spent over 15k with these guys in the past 5 years. I will never take our family cars here again. I left a review for Kyle the owner but never received any message or call from him. In ending, instead of being called Christain brothers, it should be called fraud brothers, because that is exactly what they are doing to consumers.

Asked them to repair my 2017 Pacifica. The part they changed had nothing to do with the fault code…read moreand didn't fix it. I ended up repairing it myself. It needed a new camshaft and rockers arms on one cylinder head. Runs great now. No fault codes. They refused to partially refund the repair they did nothing. Variable valve lift and variable valve timing (cam phaser) are completely unrelated mechanical systems. It never had a cam phase fault, but that's the part they replaced. They lost a customer for life.

Overpriced and Off-Base at Brakes Plus -- Monument Auto Clinic Saved the Day…read more I took my vehicle to Brakes Plus for a rear brake evaluation and was quoted a sky-high price for repairs that didn't add up. The diagnosis felt rushed and exaggerated, and the cost? Let's just say it was closer to a luxury dinner than a brake job. Thankfully, I trusted my gut and got a second opinion from Monument Auto Clinic, where Bob and his team were everything Brakes Plus wasn't--honest, thorough, and fair. They did the actual needed repairs for less than the cost of a meal for two, and explained everything clearly without the pressure or upselling. If you're in the Black Forest or Monument area, skip the chain and go local. Bob and the crew at Monument Auto Clinic are good folks who treat you like a neighbor, not a number.