Went in on a Saturday afternoon and was attended right away. I spoke with Steven over the phone ( very professional and kind ) He told me to come in and they could take care of my car needs. I needed an oil change and a air filter change. It was done quick, and efficiently. No over pricing or trying to do things that didn't need to be done. Check in & out was quick and smooth. Young nice man ( with braids can't rememberhis name) help me out and explained what was going to be done clearly and answered all my questions I had with no hesitation. I definitely recommend coming here. Good location too ,drop off your car and grab a bite to eat nearby . Ask for Steven and he can help you out. read more

Customer service was amazing experience. Efficiency, quick and quality service. I got my oil Changed and air filter too. I used my coupon from website. The guys there work hard but they work with grace and very professional. read more

Very poor customer service. I went in for a vehicle inspection, which only takes about 5 minutes and costs $50. Instead, I was left waiting for over 30 minutes while they continued serving other customers without even starting on my car. This was a very frustrating experience and showed a lack of respect for customers' time. I would not recommend this place and would suggest avoiding it if you value good customer service. Very very bad experience read more

Hello , I went in this evening to have them top off my engine oil and check my psi : tire pressure ! Thank You Michael for taking care of this for me Michael was very professional and customer oriented! Keep up the great work ! I will be back and I will also recommend this location to my friends / family ! Till next time Thanks Again read more

First time here. Definitely will come here again. Steven & Fabian very friendly staff.

Took my car in for an oil change for the first time here and: The guy pulled a piece of my bumper off!!! As I pulled out of the 'parking spot' I heard a LOUD scrape so I jump out and check it out just to see a part of my bumper coming off. The technician had ran over a WHOLE CURB with my car!!!! Just a sorry but what about my car??? NEVER bringing any cars back. I just needed a quick oil change... not for my car to fall apart read more

Jiffy Lube - Mechanic checking after then driving over the curb - Auto Repair Near Me - Newark, California

They put the wrong oil filter in my car upside when the filter clearly said this side down and smashed the filter in my canister I'm still wait for manager to call me back to resolve the problem told me that they don't care about there customers it is what it is live with it my car was messed up for two months still not resolved I'll never take my car there ever again don't waste your money on ppl who don't care about the work they do read more

Lazy staff.. I went to get the air filled in the tires due to low tire pressure warning, they asked me to wait 20-30 minutes for it and suggested me to go to the gas station. Just lazy people read more

Jaden or Jayden showed me great customer service. He seems young so I was surprised. Quick service and good quality(of course for the price) *basic oil change. I'd get it done again here read more

They playing the office in the waiting room. $150 for oil and tire rotation. No code reader for check engine light. Pep boys next door, is broken. Both referred me to autozone. read more

Good quality service and staff are great. I go to Jiffy Lube every time I need to get my car serviced.

They claim all kinds of services like vacuuming floors but when I pointed out they didn't do the floors the guy said "don't have an attitude" and I said but you didn't vacuumed the floors and you said you did. He said we tried its hard. Don't claim services you don't provide. A picture of the floor they tried to vacuum. read more

Jiffy Lube - Auto Repair Near Me - Newark, California

First time to try Jiffy Lube. The workers in Cedar Blvd, Newark are polite and friendly. Transmission fluid change was done in less than 30 minutes. Will come back again, thanks. read more

Came here to get my breaks done and the whole crew was super nice and helpful! The manager was super attentive and helped us out a lot. Found my go to Jiffy Lube! read more

Here I go again about this Jiffy Lube location. A WOW experience. Brendon and Christopher, as well as the rest of their team are top notch. They care about my car as much as I do, which is very much. I wish anyone could go somewhere like this place for their car(s) and receive the service that these guys provide. Kudos to the crew at Jiffy Lube (Newark). Job well done. Sincerely, Chris (Audi) read more

I brought my car for oil change. oil was overfilled before I brought. after oil change I checked and see that it is still overfilled. when i empty the extra oil, oil is black. $100. Why? read more

Jiffy Lube - Auto Repair Near Me - Newark, California

Worst experience at a Jiffy Lube ever. Came in to have windshield wipers on and paid over $50 for them. After a few days I noticed that they were two different windshield wipers so I brought back my vehicle to Jiffy Lube. They told me they wont't change the windshield wipers. The manager mentioned that he accidentally ordered wrong windshield wipers, but refused to correct their own mistake. I would give them zero for customer service. I don't recommend anyone coming over here. read more

Jiffy Lube - Two different windshield wipers. - Auto Repair Near Me - Newark, California

i wish I could rate this lower. DO NOT GO HERE. take your car to a real shop and save yourself money and a headache. 200$ for an oil change is ridiculous. ontop of that, they are just scum.. they tried to be sneaky and not tell me that my car key was stuck in the ignition so they gave me a discount and rushed me out of the shop. ONTOP of that they completely stripped my bolt, flooded the oil pan with paint for "leak proofing" making it a PITA to remove and didn't even put the oil filter cap on properly. all these 15minute oil change places are the same. go to a real shop. read more

I really want to give this jiffy lube a five, but the technician who did the tire rotating on my car, he forgot to put the trim back to my back tires which cause it to fall out when I drove. I have been looking for that trim cover since then, I just hope they can be more careful next time when they did my tires rotating. read more

VERY DISHONEST BUSINESS! Steer Clear. Apparently not only has their prices changed since our last visit by nearly double, but so has their business practice. After specifically asking for the same oil change as the previous visit, these guys snuck in a $20 "upgrade" on the oil, from the original Gold to what they call Platinum. The difference being that their "platinum" is "DEXOS 1", which is ACTUALLY "Specifically Designed for GM Vehicles", by General Motors.... we have a Hyundai and even though many people are being brainwashed that the more fancy your synthetic is... the better it must be for your vehicle... it's all just a bunch of BS. Regardless, this is NOT the same oil change we received the prior visit, **as requested**. I called in to hash this out with the manager and he tried talking to me like I was an idiot. He said, "we get this all the time, women go home to their husbands and when they see the bill, they come in disputing the charges". Well let's think about that for a second... why is this happening "All The Time"??!! Maybe you should be a little bit more transparent and less snakey withy your business practices! I told him that he was taking advantage of a female with what he was doing and that he needed to refund the extra charges to our credit card because that was their "mistake". He told me that he could do this if we came back in with the card we used but I argued that it was unreasonable for him to expect me to waste my time over a $20 charge they had incorrectly added on our service and that he needed to figure out how to refund it without me coming in. The agreement was that the manage would call in to corporate to make the refund on Monday. Well... Monday has come and gone and now we are more than a month after the incident without a refund. GO SOMEWHERE ELSE! More details: Came in here on a Saturday afternoon to get an oil change. After waiting 30-45 minutes, one of the techs comes back and goes down a list of items they want to up-sell. Wipers, brake pads, license plate light, headlight restoration, tire rotation. They were referencing the previous visit and said because the air filters were replaced then, they didn't need to be replaced now. I'm only guessing here, but I bet if they didn't have the previous work order, they would have tried to sell those items as well. After declining all the extras, my female companion requested that all she wanted was the same thing she had made the visit for, an oil change, the same one she received at her prior visit. After about 10 minutes, the service was done! Bill total for an oil change on a small 4 cylinder car, came out to $100!! The total WAS conveyed to her before approving the oil change, but only after waiting 30 minutes to get an update on their "free inspection". An inspection which was NEVER approved or discussed when she handed her keys over to the technician. Even though she was informed of the bill, it was only assumed it was for the same price and service as before, since that's what she asked for. After I heard about the price for an oil change on a small 4 cylinder vehicle, I checked her paperwork to find out they had charged her for the more expensive oil. read more

It's been more than two years since I've visited a JiffyLube (see my earlier review), but MJ needed an oil change and I was at work, and I knew it would bother her, so the expedient thing was to send her to JL. I can see it not only hasn't improved, things have gotten noticeably worse. Not only dis she wait well over an hour (hardly a jiffy) arefill with synthetic was almost $100! By the way, last time, a regional manager asked for number so he could reach out to me to find out what happened and to make it right. It's only been two years. I'll let you know when he calls. But his lack of follow up is the reason I've stopped going to JL, instead of simply not going to the location where I had a problem read more

Quick, reliable, awesome place. I went in for a transmission fluid change. I was impressed by how well they did the job, and gave a very good price as well. I also had my engine air filter, and cabin micro filter changed. All in an hour and a half, all together under $250. Now THAT'S what I call great service! read more

I've been to other Jiffy Lube locations and they were always great - fast service and they would go above and beyond (like vacuuming the carpets). This place, by comparison, was a disappointment. I've been waiting for about an hour so far and I haven't moved at all in the line. I don't understand why it takes this long to finish an oil change. I'm avoiding this place next time. read more

Wow this place is horrible! First of all I've been going here for years, spending all my money. So last oil change I got from them, they forgot to put the sticker on my car, so I proceed to go back there and ask them for the sticker, and they proceeded to tell me that I have never been there before! I was in shock because that was not true at all!! they looked at me like I was crazy treating me very badly, very bad customer service! I'll never go here again and you lost a loyal customer Jiffy Lube! read more

A very DISHONEST Jiffy Lube, see other reviews which have experienced the same tactics. They LIED to us and told us our vehicle could not use regular oil, in order to up sell us to the expensive synthetic oil change service. FRAUD, LIES, FRAUD! I'm going to file a formal complaint with the BBB and the California Bureau of Automotive Repair. read more

The manager tried to charge me $118 for just an oil change. Unbelievable how sexist they are. Just because I'm a girl they think they're bouta get an easy bag from me. Fuck no I am not paying $118 for what should be a $60 max oil change for my 2007 Honda Accord. Keep in mind I had previously asked him what I was gonna pay or if I could pay in advance for my oil change but the only thing he had to say in response to that was "We'll see after the car is done." Don't worry everyone, I got it down to $70 so if they try to scam you here stand your ground and don't let them scam you! Ladies,just do yourself a favor and just don't come here. Go somewhere else!!! read more

Stopped in today for an oil change and was greeted by Justin. He opened my car door for me and looked over my car to see what else needed to be done. We came back and hour later and Justin greeted us with a smile and asked how lunch was. Which was extremely sweet. As someone who works in customer service also. Justin is a great value to your team. He should be appreciated. Will be back to thus location. read more

Literally drove here three times and still could not get a service. The first time, the wait was two hours so I left. Second time, the technician to fix the A/C was not in. Third time, the wait was more than an hour. I am not returning a fourth time. All three times, I was greeted by a very nice and helpful gentleman. Dark hair, slim, with braces. He was very informative, but still could not give me the service I needed since it was always busy. Never going to this location again. read more

Horrible experience. I came here to get an oil change before driving from the Bay to LA. After waiting forty five minutes to get an oil change, I asked them if they could check everything in my car and specifically my tires to make sure everything is in good shape before I made the 6 hour trip. I was informed that everything was in tip top shape and ready to go. I broke down two hours into the drive. My car started shaking and I was in the middle of no where at 12AM. Stepped out of my vehicle and saw that the wires of my tire were sticking out & that my tires were balding this whole time! If they had actually checked, they would've been able to spot that and I could've avoided breaking down, at midnight, when tire shops are closed. Never coming coming here again! read more

Jiffy Lube - Auto Repair Near Me - Newark, California

This place is not the same since Phil left. They dont even vacuum out your car anymore. I live in Hayward but only came to this location because of the exceptional service Phil and his team provided. My oil change was fast. Thats great but i can get that anywhere. read more

I love the men here! They are very professional. I come here for an oil change every 3-4 months and they are quick, clean, honest, and aren't disrespectful. They also show you the issue if there is one with your car instead of trying to sell you the repair. For example, my air filter was disgusting. The gentleman showed me the filter before replacing it without my knowledge. I drove a 2007 Volkswagen GTI, the Fahrenheit edition for 8 years. This place is better than going to the dealership to get your regular wear and tear repairs done. Now I have a 2021 Subaru BRZ and I trust them with my regular maintenance repairs. read more

I usually have a good experience at Jiffy Lube but not at this one. The room was full when I got there, but an HOUR later, everyone had left, one new guy came in, (they offered coffee to him but there WAS NO COFFEE.) Still, my car was sitting there, hood open, no one working on it. They had time to take out all the air filters and show me how dirty they were, but not to change my oil. Finally I complained and said I am very late, and what's going on. They finally finished and didn't apologize. I told them I would give them terrible reviews on the survey they send afterwards. Lo and behold, No survey was sent! Hence, here's my review for this terribly run Jiffy Lube. Go somewhere else. read more

Hello everyone! I have been going to this location for over a year now, it is convienient for me and overall the service is wonderful. The team there is amazing and always super nice and sincerely caring. The service is very fast yet accurate. They always open the door for me when i arrive and some places do not do that. They definitely go the extra step as well as wiping my windshield and windows from time to time which i greatly appreciate. Their knowledge is accurate and reliable. Sincerely Brittany read more

Went in for an oil change this afternoon and the service was amazing. They were efficient and friendly. I was in and out in no time. Will definitely be returning :) read more

I had been to Jiffylube on jarvis ave, newark, ca for an oil change. My experience here is very bad. Oil change price was very high. I usually get it done at walmart auto care center. I didn't have enough time so i had to go here. During the service, team suggested i get other additional services done. I didn't go through with them. After 15 mins, i was called to pay and pick my car. After payment i went to the car, they have not finished the work properly. They have left the cabin filter on the car seat and glove box on the floor on the passenger side. I am not sure if they were angry / disappointed because i didn't get the additional services done. read more

I was driving on the freeway when my oil light came on, accompanied by a message that my oil was low. I found my way to the closest Jiffy Lube where the attendant quickly and politely topped off the oil for no charge. I very much appreciate the quality of service I received. read more

I've been sitting in the waiting room for 2 hours to get a simple oil change. Came in around 1 pm on a Wednesday afternoon expecting to be in and out. Boy was I mistaken. They just pulled the car into the garage and haven't even touched it yet. If I had been informed of the wait I would have found a place that I could have fit into my schedule. I'm supposed to pick up my wife at work, but I guess that won't be happening any time soon... And I just got the bill. $106 for 5.7 qts of synthetic? Wow... read more

I used to go here all the time till I realized that they are very pricey. Ended up going back since I was pressed for time and had to run some errands in the neighborhood. They are still very efficient and quick and I ended up saving a $10 on the price due to the Yelp checkin offer and the oil change was down to ~$90 for 7 quarts of synthetic oil. read more

My wife took our Prius to get the Signature Service Oil Change. They were busy and never washed the exterior windows. They badgered her to get the air filter changed after she told them it was fine. They treated her like she didn't know anything about the car. I track and monitor all work on all my vehicles and my wife is well informed on what is needing replacement. After complaining to me about her experience I go out to the garage and check to see what they did. I pop the hood and see a Jiffy Lube wrench on my radiator.(see picture below) I then took the car back to the shop and talked to the manager who had a very flippant attitude. They admitted it was their wrench and laughed, then thanked me for returning it. I asked for a half price oil change next time I come in and they said No! Use the $16 online coupon! Not a real competent bunch working here. Good bye "Not so Jiffy Lube"...Oil Can Henry's here I come! read more

Jiffy Lube - Slip Joint Pliers left under hood during oil change. - Auto Repair Near Me - Newark, California

Unbelievably bad service. Waited for an hour to have them start. No acknowledgement at all. The workers don't know what they are doing and it shows. Going to Pep Boys (right next door) next time. read more