I don't often review auto shops, but for me this was worth a mention. I had to take my car in for an oil change and I needed some brake work, and this spot was convenient. I've been here before with hit or miss service, but it appears they have upped their game, and I was more than pleasantly surprised The staff was friendly when greeting me, opened my door with a smile, and ushered me to the lobby where they had waters, a restroom etc. they almost immediately came in and gave me options in layman's terms and with no pressuring or "scamming" tone. There are windows where you can see your car, the workers, and everything is transparent. In the last k could see employees acting unprofessional, but everyone working this day was efficient, professional, and highly skilled At checkout I presented a coupon, but it was no longer valid. The staff member quickly looked up a discount code on their computer and marked my service down to more than I was going to get with my coupon. I was going to have to comeback for additional work an they quoted me, offered an additional discount, and quoted me an approximate time The services were provided in a skillful and timely manner for an affordable price. Again, I don't usually have a reason to report service at an auto shop, but I feel like the staff here treated me like a valued customer, and I really appreciated it. Some tips: Look online for valid coupons to use on oil changes and/or other services. If you don't want to wait in their lobby you can walk next door to the CVS to browse while you wait. If they need to do additional work and you're hesitant they will often try to offer some sort of discount, and it never hurts to ask if they are aware of any deals or promotions Cheers!! read more

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Pulled into Jiffy Lube and these guys were on point. Super friendly, knew their stuff, and didn't try to upsell me on a bunch of nonsense. Just straight-up service, quick and smooth. They explained everything clearly and had me out of there fast. Respect to the crew--this is how it should be. read more

Still haven't heard back 18 days later. It must be an automated response with no plans of actually reaching out. read more

Jiffy Lube - Still haven't heard back 18 days later. It must be an automated response with no plans of actually reaching out. - Oil Change Stations Near Me - Pasadena, Texas

This location is professional & the employees stay on top of things! If there is a wait it's never long. I will drive here before going to the location on Fuqua any day for a oil change. 5 Stars for excellent customer service & clean waiting area & restrooms. Honest management & employees read more

Excellent service from the gentleman at Jiffy Lube: Jacob G., Eduardo M., and Thannar T. Went in for a state inspection Jan 2, and the service was quick and efficient. I even received a discount for brake fluid replacement. Highly recommend. read more

I have been going to this location since they opened in the early 90's. This morning I went in to get my car inspected. Was in the waiting room looking into the garage where I saw three employees, two not wearing masks at all and one just covering his mouth, not his nose. I saw both unmasked employees go into different cars, one to do the vacuuming service and the other to start a vehicle after an oil change. I left immediately and won't be back. If these guys won't take covid 19 seriously, they don't need my business. read more

They took care of me quick and got my car running back to how it should be thank yall for your service

Stopped in today for an oil change, Saturday August 20, 2022. Was informed that they couldn't perform an oil change on my 2018 Ram 2500 because......wait for it!!........ They were out of diesel oil !! Took my business elsewhere, and won't be back! Buh-Bye! read more

Went in for an oil change and left in a reasonable amount of time considering there were a few other cars there when I pulled up. Interacted with a few staff members who were helpful, informed, and really hard at work (Shoutout to Raul and Matthew). Solid location and staff here read more

Normally I bring my vehicle to Take 5 for state inspections. They were unavailable so I brought my car to Jiffy Lube. I'll never go there again. Customer service was horrible. They forced me to pay $16 for light bulbs I could purchase at Walmart for $4.95. If I didn't purchase them they were going to fail the inspection and make me pay the fee again. Save time and money by going elsewhere. read more

Took a hour just for a inspection and there was only one other car here shop is old need to be cleaned

Almost two hours for a state inspection! We waited about half an hour for the car to be inspected. And had to wait over an hour for them to complete the inspection after the test drive! Just ridiculous! I never had to wait do long for a car inspection! This is absolutely ridiculous! read more

Great customer service, they were fast and efficient in my oil change. They took me and another vehicle in right before closing time. The other customer and I were very glad the staff were eager and friendly to work so close to the end of their business day. read more

Horrible experience and they will never get our business again. Essentially being forced into purchasing new windshield wipers without explaining the cost and over $45+ later for wipers, our inspection went from $26 to almost $80. read more

This place is great. I've taken my car there for about 5 years. They've always been kind, honest, and fast. Good folks there on Burke!

I went to get my oil changed and the guy's there were awesome . Emilio was my tech,while he was servicing my car,a random lady pulled up and blocked all the bays,and said she needed someone to put air in her tires. Emilio was so kind,the witch didn't even give him a tip. I told him he was so kind. They are my new oil change techs. GREAT JOB EMILIO JIFFY LUBE OWES YOU A RAISE. read more

I came in at 7:33a for an oil change after patiently waiting until 8:15a I get called in to be told I need to change air filter which I changed 6mos ago and that I need to change wipers which I also recently replaced after a ridiculous quote I am still waiting for my car to be ready at 8:45a I'm so glad that I came in at open to try and save time- I recommend going to your dealership at least Toyota(in my case)is more professional & realize that your time is valuable-did I mention 4 staff members in shop area & that I'm one of two customers that were here since they opened? I will not use Jiffy Lube at all in the future nothing Jiffy about it but a complete rip off and waste of time!!! Also worth notting I only gave 1 star because 0 is not an option. Thank you for trying to reach out but not even a free oil change will make me want to do business with Jiffy Lube again. 4 employees + one in the pit 2 customers - you open at 7:30a and I was able to leave after 8:45a never again!!! Burn me once shame on you, burn me twice shame on me... read more

They pulled my car in, very friendly and knowledgeable. I had a trans leak that they notified me about and even gave me info to help me get it taken care of topped off my fluids and I'm on my way read more

Allowed me to leave their location after an oil change without notifying me that my oil plug was stripped and leaking oil rather profusely to the point of being a quart and a half low within a month of having it serviced. Called the Pasadena location on Burke and the manager was less than friendly about things, suggested he could come to my house after 7 pm to look at it (weird/unprofessional) because they do not offer tow service. My stick was getting ZERO read on the oil level, so i was not going to risk driving to a location that is 20 minutes from my home because they don't feel like picking up the slack. Thankfully i have AAA and was able to have it towed. Had the issue rectified by the awesome guys over at the El Dorado location who informed me that as part of the Jiffy Lube quality assurance check, they are supposed to inspect every vehicle they service for issues like this before they are cleared to leave the shop. Corporate will be advised about this dangerous lapse in judgment/obvious neglect. This location had better be glad the leak was caught before any serious damage was done to my car. read more

I DO NOT recommend a tire rotation from this company. Unfortunately, I found this out the hard way. I went there two days ago for an oil change and decided to have my tires rotated. Now my car's alignment is off. I went there today to have them put the tires back. The black guy I talked to was rude, insulted my intelligence, and was full of assumptions and excuses on why my car no longer drives straight. At the same time, he - a representative of the company - did not take responsibility for what Jiffy Lube clearly did. Big surprise. When I asked if they could put the tires back, first he looked at me like I was crazy then said they could for another $21. I don't think so. I should not have to pay for them to fix a problem they caused. The customer service at this location has been sub-par in the past, but this guy was flat out rude and insulted my intelligence with what he said and how he said it. They have lost my business which is a shame because they are so close. So people beware. If the people at Jiffy Lube mess something up on/in your car, they will not take responsibility for it, they have no warranty on their work, they'll make excuses, and will try to pull more money out of you to "fix" it (and I use that word loosely). So if you need an oil change, or other minor auto work done, I suggest going somewhere else, find a trusting mechanic, or just do it yourself. read more

Excellent service!, Went in explaining to them I was in a hurry and that I had only under an hour to spend getting my tire fixed or i would be late for a presentation and they did it in 30 minutes! Definitely recommend read more

Brandy was super knowledgeable and helpful. The most rad person there by far. She let us know car issues and has lots of patience. She also knew prices and what she was talking about! Enjoyed her service a ton! read more

Went in for an oil change, last service was great but this time was far from great. I was charged the right amount but a mistake was done on how they coded the payment, their mistake, not mine. The amount I paid was correct but they wanted to reverse my charge which was going to take a couple of days to go back on my card but wanted to run a second charge. I refused because I had already paid. The other employee made the comment "Just let him walk", I wasn't walking without paying. They made it seem as it was my fault for them not knowing how to use a register. Then I drive off and notice all my other service sticker were gone, Transmission Service, Radiator Flush and other services I had done before, when I called back they said the just thought they were all for oil changes and removed them. Not paying attention to detail or what they are doing. Not happy at all. read more

I came in at 9:30 am yesterday for an oil change and they suggested checking my breaks. At 12 they told me it would be an hour to get my breaks changed. At 1 I came back and they told me it would be another hour.... 23 hours later.... I'm still waiting for my car! You just lost a 8+ year customer. read more

Went there literally last minute to get an oil change when my oil light came on. There was no wait, quick service and the guys there were great they even vacuumed my truck when they were finished. Would definitely go back. read more

I just stopped in for an oil change. 4 guys working (talking); one car on the ramp. These men were more concerned with WHATEVER funny stories they were sharing than taking care of customers. Guess what? They lost my business! I'm across the street at Quicker Sticker. read more

Great customer service, very informative and honest. Quick turn around time. All around great establishment.

Beware when taking your vehicle here for anything.( oil change ,inspection exc) they try to nickel and dime you for any thing they can . They look for any thing just to charge you more even when it is not necessary. And you can get the part cheaper some where else and do it your self. I took my truck to get it inspected for the tags,and of course they said, my wiper blades were bad and I just changed them like 12 weeks ago the truck is 2 years old and when I got mad because they do this all the time. they said I would still have to pay for the inspection but they would not pass it till I re-replaced it. And there was nothing wrong with the other ones . They did the same thing to my wife when she went in to get a oil change )because they had a special going on) and $300 later. so beware !!!! I feel dumb cause I know how they are and told my self don't ever go there again. I always tell family friends not to go there and I didn't listen to my own advice. I was pressed for time and I paid for it If I could of gave a 0 star I would of read more

Trey is really good at his job. It shows. I have been going here for years and im always pretty pleased overall. I will continue to let them change the oil and battery's on my vehicles. Price is fair and service is great. That's why i gave them 4 star review read more

super fast inspection done!!! it took all of 10 minutes!!

Terrible service. Tried to sell unnecessary parts when the parts on the car were new. Over inflated tires. Guys weren't rude but not willing to provide good customer service and make things right. In other words, they appeared to only willing to do the bare minimum in their jobs. Place was not busy. Manager not eager to help either. I will never go here again. read more