I had a very concerning experience at Valvoline…read more I went to my usual people to do my oil change instead of Valvoline this past Saturday, even though my last service was just 5,000 miles ago. During this visit, I was informed that my oil cap had been left completely loose from the previous service--so loose it could be unscrewed by hand. As a result, my vehicle had little to no oil, which likely triggered my check engine light and could have caused serious engine damage. That alone is unacceptable and raises major concerns about the quality of work being done. On top of that, I experienced aggressive upselling. I mentioned possibly returning later for windshield wipers, but the employee repeatedly pressured me into purchasing them on the spot. After agreeing, the installation was done incorrectly and resulted in my wipers being bent. I was then told I would need to go to AutoZone to buy additional parts just to get them functioning properly. So not only did I spend over $100-$200 on something I could have handled myself for much less, but I also left with damaged equipment and another problem to fix. This experience showed a lack of care, professionalism, and accountability. Customers trust places like this to perform basic services correctly and not create bigger issues. I strongly urge management to address these problems before more vehicles are put at risk.

Got an oil change at this location back In February. I now currently have an oil leak coming from…read moremy drain plug. Upon inspecting the reason for the leak. my drain plug was loose and with visible signs of lock tight being applied to the plug. Attempted to tighten the plug some more myself to stop the oil leak but come to find out the threads are striped on either the pan or the plug and will not tighten down which is most likely why the lock tight was applied. Very dissatisfied and disappointed about the quality of work performed.

Please beware of future employment the owner will sell you dreams and hopes have you work to fix…read morethe shop and let you go for tucking your shirt in behind the counter and blame customers that complained

I requested a quote for a water pump replacement and was never contacted back not very customer…read morefriendly. Evidently they are too busy.

This place is a complete waste of time. I have lived in Deer Park for 10 years now and no joke for…read morethe last 9 years, EVERY TIME I give them the benefit of the doubt and try to get an inspection, they ALWAYS tell me that either the certified inspector isn't there OR that the machine is down. LITERALLY EVERY TIME FOR THE LAST 9 YEARS!

Great service from this Location. Lane was very knowledgeable and friendly. Received a full…read moresynthetic oil change and was able to use multiple coupons to save a bit of money.

Great place to get your car serviced. I took two of our trucks there on the same day. They did a…read moregreat job! The staff was quick and efficient. They did all of the checks and showed me the filters so I could decide to change one and keep one. Nice people. We will definitely go back.

This location is top notch! Super fast, friendly and not fleet vehicle averse. Staff is…read moreprofessional and knowledgeable!

I damaged 2 tires in a pot hole incident and was barely able to limp to this location. I did not…read morehave an appointment. But, I was tended to immediately to assess the tires which were nearly completely on rims after stopping a few times to air them up on the way. They both needed replacement. The tires I needed were not available locally. But, they were replaced under warranty with a better model for a very reasonable cost. This location cannot be topped. All of the employees are extremely customer driven every time I have been there. I drive nearly 10 miles to this location despite being less than 1 mile from another Firestone location. Always grateful for your exceptional service, gentlemen!

If I could give them a negative star rating I would. I had been a loyal customer to this location…read moresince early 2000's so I expect a level of quality. AT NO POINT IN TIME SHOULD YOU TAKE YOUR VEHICLE TO THE DEER PARK LOCATION! I entrusted Deer Park with fixing my evaporator core on my truck in July 2024, not only did I take my truck there for the initial repairs but I allowed 4 opportunities for them to correct the issues! They not only robbed me for services never properly rendered but even after multiple trips back they never fixed ANY OF the issues they created! So now I have water puddling on my floorboard, upholstery ruined, hardware missing throughout my dashboard and ac housing unit but now have an even more heftier expense bringing the total up to $10K! Then to top it off this social care email address they give gets you no where! I've called and emailed and even left voicemails to the claims department supervisor Nick Garfield and Seth Byrd who NEVER CALL BACK OR ANSWER THE PHONE and they're social care email address is likely AI or prompts because ultimately they give you the run around with telling you to take the same avenue that you've already exhausted!! To know that this location did such a HORRIBLE level of work and now is refusing to correct the issues they created is why I will never step foot in this location again and STRONGLY URGE OTHERS TO EITHER FIND A DIFFERENT LOCATION OR DIFFERENT MECHANIC ALL TOGETHER!

Horrible service. They had me waiting for an hour and still didn't get to my vehicle . I drove off…read morebecause waiting that long is ridiculous. 4 employees and could've at least started draining the oil.

Got a oil change on my vehicle today. Never have I had an experience like this. Juan was amazing in…read moreevery way; Customer service, thorough, considerate and did a full check on my vehicle. I will never take my vehicle anywhere but here. ABSOLUTELY THE BEST!!!!!!!!!

I came to this Kwik Kar for a car inspection so I could register it here in Texas! I prefer going…read moreto an inspection center that doesn't have the ability to make the needed repairs. Must be my suspicious NYC side that keeps coming out every so often. Jimmy is the manager and he is more than awesome! He has been at this location for 20 years. The waiting room is clean, there is coffee and a television. There is free wi-fi and an a/c that would freeze an Eskimo. I sat outside where there are 2 styles of chairs. Everything just went smoother than anyone could expect. Oh, I had to explain and show Jimmy what Yelp was all about. This location is right across the street from La Porte's City Hall.

I was in and out in no time. Friendly staff and they even added air to my tires at no charge.read more

Check engine light was on. Ran a diagnostics test at Auto Zone. Called the shop to see if they…read morecould fix the issue. Was told they had to diagnose the issue themselves. Paid $150+ for their diagnostics (issue was what had already been diagnosed at Auto Zone). Was told that they would order the part and would contact me when it was received. What I paid for diagnostics would go towards the repair. I never heard from the shop again. Wasted my money. Would never go to or recommend anyone else go here again.

Came here on a Saturday. Jordan was able to get me an oil change quickly and without any sort of…read moredelay. He was very helpful and friendly. The entire experience was convenient and great.