Best customer experience !!! Story time. I got up early to start my day & lord behold my car completely stops in the middle of street. I panicked well of course because who wants to be responsible for held traffic in Santa Monica of all places in LA. So I prayed and beg for my car to start to make it to any auto place. Luckily the car restarted and I searched the nearest auto & pep Boys showed up. So I drove to not only not see a pep boys but I saw a Jiffy Lube on the corner. I turned in the driveway and my car stopped again... I restarted the car & that's when the Angels show up to my rescue Armando greeted me with care & understanding of my situation. He was honest with me throughout the process of my car . Armando & his team didn't over promise anything. They delivered their professionalism by accomplishing a task that was pretty impossible to fix. Which was a miracle & for that my loyalty is forever to them. Professional, honest & caring. 10 stars I highly recommend them without a doubt!!!!! read more

I came in and asked how much an oil change would cost for my car. The tech told me $128 and said to pull the car around. After I pulled in, the price suddenly changed. They said because my car takes 6.8 quarts, it would now be around $160. Then they added another $47 "service fee" on top of that. On top of everything, they charged $25 to top off coolant -- something that takes a couple minutes and minimal fluid. None of these extra charges were clearly explained upfront. The pricing felt inconsistent and misleading compared to what I was initially told. I don't mind paying for service, but I expect transparency before the work starts. Would not return based on this experience. read more

I had a great experience at Jiffy Lube - Pico Blvd, Santa monica, and I especially want to give a shoutout to Esteban! From the moment I arrived, Esteban was incredibly helpful, kind, and professional. He took the time to clearly explain what my car needed and answered all of my questions with patience and honesty. It's obvious he's very knowledgeable and truly understands what he's doing, which made me feel confident that my car was in good hands. Customer service like this is hard to find these days. Esteban made the entire process smooth, stress-free, and efficient. If you're heading to this location, I highly recommend asking for him. He really goes above and beyond! Thank you, Esteban, for such a positive experience! read more

I am beyond grateful to Armando & the super kind staff @ this Santa Monica Jiffy Lube location! I was referred to them by Ray @ Santa Monica Motors across the street to see if they could secure my underbody splash cover which was hanging & dragging. They secured it within 5 minutes... and on the house! How lucky am I!!! I will never forget this unexpected generosity & exemplary service! read more

Went here to have my brake system flushed because I couldn't do it alone. What a mistake. They did the job, it's fine. But they left hand prints with brake fluid saturated gloves all over my truck fender. And an area where you can see the brake fluid spilled. They didn't even wipe it up. After I got home, I saw it and wiped it off. Went straight to the car wash and it wouldn't remove. I buffed the area for 10 minutes and it's still there. I then had my truck professionally detailed with that spot at the target. They said the paint it permanently stained. If these people can't respect a simple truck's paint, I would not trust them with major repairs that they offer there. They literally make fender covers, to protect paint during fluid changes like this. It completely blows my mind that a large corporation like this does not invest in these things. Once I have the paint remediated, I will send an invoice to the corporate headquarters. read more

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do not go to this place. they danaged my car while changing oil. It cost me $500 to get it fixed.

Great service and fast! Danny was great--so kind and communicative in patiently explaining car details so that I could understand. Highly recommend. read more

Esteban is amazing. He was super honest and helpful definitely coming back because of the amazing customer service I received from him. Thanks Again! read more

Dani is the best he was so helpful. Truly the best and very trustworthy I will be bringing all my cars here

Stopped by Jiffy Lube for a quick coolant service and was immediately greeted by Esteban and Elian. I was on my way to work so was great to have such quick, welcoming service! They inspected it and took care of the issue right away. Will definitely be back for my future auto needs! read more

Great experience -- Today I came in for an oil change and had a great experience. Roberto, the mechanic who helped me, pointed out that my serpentine belt needed to be replaced. The price they quoted was more than fair -- I double-checked with my regular mechanic and decided to have them do the work. As a courtesy, Roberto even vacuumed the carpets in my car, which was a really nice touch. Everyone was friendly, honest, and professional from start to finish. It's hard to find a good, reliable place these days, especially when it comes to car service, but this location definitely earned my trust. I'll be coming back. Thank you, and happy holidays to the whole crew. Merry Christmas read more

Danny was extremely kind and helpful during my visit! I highly recommend this location!! :)

Quick service same day. They tried to upsell me on things my car didn't need like transmission and brake fluid

Danny & the team at 2344 Pico blvd Santa monica has the best customer service !!! I went theire to change my oil & check the car they changed the oil & the brake and transmission fluid for the cheapest price ever I paid since 2014 !!! Thank you guys you are the best read more

Danny and the entire team were amazing and so helpful, especially because I had no idea what was going on :)))

Pulled up to Jiffy Lube and Esteban assisted me right away. Very friendly with a great smile. I needed to get my oil changed or topped off. I was unaware. He was patient and knowledgeable. Thank you Esteban! read more

Great visit today. They were honest and I didn't feel jipped like I usually do at other auto shops. I always come to Jiffy lube

Stopped by to check oil level and brake light bulb and Esteban helped me out with no hassle. Definitely will come back!

I've been going for years now everyone is always professional. Today I came in for a top off it was a smooth and quick visit.

I had such a great experience thanks to Danny and Mario. Danny helped me out so much with my car service and really made everything comfortable and stress free. He was super friendly, honest, and worked with my budget to make things possible for me, which I really appreciated. Big thank you to Mario as well for actually fixing my car and putting new parts on my tires. He did an awesome job and made sure everything was taken care of properly. Overall the service was professional, welcoming, and affordable. :) read more

This jiffy lube location is the best!! shout out to Alejandro. He was super friendly and helpful.

10 out of 10 quality of service from the gang here. Danny helped me out and was super welcoming, attentive and helpful with my questions and concerns about my car. Seriously can't recommend this shop and these guys enough! Will be coming back for sure! read more

Went here for an oil change. The price quoted on the web site was $89.00. When I got there they said it would be $124. When I mentioned the web site quote they said that is not accurate. They also charged $67 to rotate my tires which is way beyond the typical fee for this (should be more like $20). They asked if I wanted my coolant topped off which I thought was free. They ended up charging me $15 for it. I would caution about this place. read more

Super Quick oil change! Thanks for the help Roberto! Outstanding service! Will be back for sure!

100% recommend ! They were all super nice and Danny did everything my car needed - windshield wipers, brake fluid change, coolant , oil change , tire check , air filter , for a very affordable price read more

Needed a quick oil change for a long drive tomorrow and Danny was so nice and was able to help me!! He gave me different offers and helped me understand the best and right one for me. Quick and friendly service - I've been coming here since I moved here 1.5 years ago! Thanks Danny!! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Santa Monica, California

COME HERE IF YOU ARE A WOMAN!!! I get intimidated when I get my car tuned up because I worry that I am being upselled. Danny was helpful, honest, and kind. I truly felt like he was just telling me what exactly NEEDED to be done ASAP and what was a "nice to have" that could wait. I felt like I saved money and took care of my car! He also even went as far as opening up the hood and explaining (and kindly answering my questions) what exactly was happening with my vehicle. Great service! Definitely coming back. read more

Oscar and Matthew has been very helpful! They got me a $35 special and topped my coolant off just as courtesy! Amazing service and professional jiffy lube ever! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Santa Monica, California

The following is based on my personal experience with this Jiffy Lube. Jiffy Lube informed that the oil pan's drain plug had been stripped during my last oil change. I posted the previous review, the owner requested I email him, I did and he emailed me his phone number, I emailed I would rather have all correspondence in writing and was then ghosted. I purchased a new oil pan, gasket and already had RPV. I removed the oil pan (See Photograph) and replaced it only to discover the original oil pan absolutely no issues with the threads on the oil drain. The photographs clearly show no cross threading. I spent less than $50 in parts and two hours of my time to fix a problem that did not exist. Jiffy lube offered to replace my oil pan normally priced at $1000, but today they could do it for $750. Do not reward bad behavior. In case you question my ability to replace and evaluate this oil pan. I have a FAA Airframe and Powerplant license. If the FAA deems me safe to work on a 737, I think I know what I'm doing when it comes to the preceding. read more

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Loyal customer of jiffy lube! Guys are very informative and helpful 15 min wait very convenient read more

Esteban and Elian were very quick and efficient! Definitely will come back!!!!!! Thanks so much!

Oil change experience was good. Did not have to wait long. Price: dealer was cheaper but I needed it right away. I was told I needed brakes & rotors. A thousand dollar repair. Little nervous until my mechanic looked at it and told me I did not need it. read more

Armando took me right in as soon as I showed up and took care of my coolant and oil change efficiently and promptly. Thank you, Armando!

Danny at this location of JL ROCKS! He was so friendly and helpful in assisting with my basic oil change and break/rotor replacements. He allowed me the time to shop around to compare prices, and offered the best value out of all the shops in the area. Service was quick and high quality. read more

Excellent service! Highly recommend. Been coming here for years. Can't say enough good things!

Esteban and his crew were amazing and quick! They were helpful and friendly. Looking forward to coming back here soon!

Service was fantastic! I have been coming here for years. The only place I will get my oil changed done.! This staff is friendly and respectful to your car. I would highly recommend them.! read more

Esteban was incredibly nice and helpful. It's a great team there. Very quick and highly efficient. This is now my preferred shop

So disappointed w my first ever experience with Jiffy Lube. Have always used Valvoline but decided to try Jiffy. I honestly can't believe the company policies, or maybe it is the Santa Monica CA location: I got a Synthetic Oil Change. The service reps were professional, and my car ran great after the service. A little bit expensive but I felt good about the experience. If it ends there it's a 5 stars for the guys who work there and the job they did. BUT: A day or so after the change, driving down the freeway my service light came on. Cars running great like I said so I wasn't worried but, I have to do an Emissions check. Automatic fail with service light on... I commute a long way so I finally had the chance to stop there again. The guy was cool, I wasn't going to argue with him or give him grief, but the policy he articulated to me was mind blowing. $140 to do a diagnostics for what is wrong, and if it needed a fix I didn't have to pay it. What the what??? It was their service that came right before the light went on, and any mechanic can wave a wand for free. So po'ed with this first experience with this well known brand. Bye Felicia. read more

Here for an oil change & get my windshield wiper replaced. No appointment needed. Just pulled my car up, came in a Wednesday afternoon around 3pm so not too bad. They have a coffee station, indoor and outdoor seating which I appreciated. The lounge has a tv, both doors open so lots of ventilation so it does not smell like gas or fumes from the cars. They do Tune-ups, free brake inspection, and a manager's sos oak of $34.99 for their signature oil change. Regularly $42.99. For a limited time. Close to Santa Monica College on Pico so it's convenient. They have unisex bathrooms so that's inclusive. Old photos of classic Santa Monica for decor inside. Typical Jiffy Lube local neighborhood experience. No frills just in and out for service. Lounge was clean so that's good, especially for a car maintenance place can get pretty grimmy/greasy. The manager's name is Armando. read more

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