I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

Went to the BMW dealership and they said I needed front brakes replaced and also had a nail in the…read moretired and the tire needed to be replaced. 1. The Good - Cook said the nail didn't fully puncture the tire and it didn't need to be replaced. So I appreciate the honesty for this part. 2. The Bad - Replacement of the front brakes. After a few months the brakes were still squeaking and I called to mention this and they said to drive the car longer and it will stop. A year later and they still squeak. I took the car to a mechanic for in inspection and was told that Cook used Oreilly brakes and did not use OEM BWM brakes. Cook did not offer it as an option. It is a 2022 BMW and the brakes the used are unsatisfactory. Had I known they would not use original parts or offer it, I would have had this service done elsewhere. I should have went to a BMW specialized mechanic.

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

I was really happy with how quickly they got back to me here on Yelp and how responsive and helpful…read moreFernando was in getting me a quote and setting up an appointment. We sorted everything out on the phone and he was able to get the tires I needed the next morning. I actually had him verify the price for me three times because I couldn't believe how good of a deal it was for four new tires and an alignment. There's a sitting area upstairs with WiFi, chargers, and coffee. It took about two hours and everything was really straightforward. Fernando actually charged me a little less than what was quoted so I was very happy, and they didn't try to push anything else on me. I'm really glad I found this place, it saved me a lot of stress and anxiety, and the cost was $150+ cheaper than most of the other places I called.

I came for an oil change and routine maintenance check. Carlos was very helpful and upfront about…read morethe estimated quote. The entire process was painless, and the price was very reasonable. Will come back for future maintenance needs!

The guys here- especially Jerry- were so nice. I had a morning meeting to get to yesterday and I…read moreturned my car on and it said to top off coolant immediately and I couldn't drive my car without doing that. I called this jiffy lube as it's around the corner from my house and they said to bring it in and they could help. I was quoted a price for the coolant. I pulled up and a nice gentleman named Jerry came out (or John I cannot recall his name because I was so shocked by how kind he was!) He topped off my coolant and then I tried to pay and he said it was on the house! Not only did they not try and take advantage they were so gracious! Highly recommend!!

Dropping a quick review for this Jiffy Lube location and a shout out to Jared…read more This location is always provides friendly and timely service. I stopped by today for a quick check and Jared was super helpful. I recommend this location.

Andy at Big O Tires helped me out BIG TIME and I'm very grateful. I originally came in from SF…read morebecause one of my tires was worn down to about 4/32 and needed to be replaced. I was able to make the trip but once I hit a LA every time I hit the break a scraping noise would happen. i came in about a tire and explain what was going on with the break. Andy gave me the bad news easy that the front left brake caliper had become dislodged because a bracket bolt was missing, which was causing the abnormal noise. Well i'm not very knowledgeable about cars, so it meant a lot that he showed me what was happening and walked me through the repairs. He literally made a drawing for me as I'm a visual learner. The whole experience could have been really stressful, but Andy was patient, transparent, and made me feel like my car was in good hands. I'm really thankful they caught the issue when they did. I 100% absolutely recommend Andy and this Big O Tires location. They got you!

Special thanks to Andy at Big O Tires for going above and beyond to help get me back on the road…read moreahead of schedule. After I came in with a cracked rim, he personally took my car offsite to another shop before Big O had even opened so the rim could be repaired and I could pick up my car the same day. Really appreciated the extra effort and customer service. I'd absolutely recommend these guys to anyone dealing with tire or wheel trouble.

I rarely leave reviews, but this experience warrants one. If I could give zero stars, I would…read more I'll start with the only positives: scheduling was easy, drop-off was straightforward, and they sent the invoice promptly. Unfortunately, that's where the good ends. I brought my car in for a tire rotation, oil change, transmission fluid service, and coolant flush. I dropped it off at 10 AM. A few hours later, I got a call saying I needed two rear tires replaced... one worn and one with a nail that was "unrepairable." There was no proof provided, and I agreed over the phone. I was charged $577 for tires and $524 for brakes. The pricing already felt questionable, especially after reading similar experiences from others regarding this shop. They also recommended for me to replace my cabin and engine air filters because they were dirty. This is IMPOSSIBLE, because I had personally replaced both just TWO DAYS prior. That immediately made me question everything else they recommended. At that point, it became clear they were either not checking anything or just trying to upsell blindly. I called later to confirm pickup and was told 6:00-6:15 PM, even though their posted closing time is 6 PM. I arrived right at 6, only to see my car just being put on the lift. After already waiting 8 hours, I had to wait another 50 minutes, making me late to my plans. That same night, I noticed fluid leaking from my car. I placed a paper towel underneath overnight and confirmed it was transmission fluid. Not only that, the fluid didn't even look fresh and was more brown than red. The steering wheel was also pulling to the right, making the car feel unsafe. I had to return the next morning for them to fix these issues, issues that should never have happened in the first place. After this, I inspected the car myself and found even more problems (photos included) * Multiple plastic retainers under the hood were broken or missing, leaving engine covers unsecured * The coolant reservoir was nearly empty, despite paying $168 for a coolant service * The driver-side wheel well liner had been left detached, causing it to drag and get damaged while driving At this point, it's hard not to feel like this place is careless at best, or dishonest at worst. I paid around $1,800 and ended up with new problems, missing parts, and had to spend additional time and money fixing their mistakes. To their credit, the front desk staff was friendly. But good customer service at the counter doesn't make up for poor workmanship and questionable practices in the shop. I would strongly recommend going elsewhere.

Lleve el carro a un alineamiento porque tengo garantía de por vida gratis, y un cambio de aceite…read more Todo muy bien han mejorado su servicio !

Staff was super quick and friendly. It was my first time getting an oil change at Valvoline. Got a…read moreGroupon offer so why not. I went after work at around 6:40. I did wait about 10-15 minutes in my car since they all the lines were busy. Once it was my turn, it went by really quickly. They checked various things including all my lights and belts. Adjusted my tire pressures and I was out! Sounds like I'll be coming back for my next oil change!

Getting an oil change is far from fun, but if it must be done, at least its done by a kind and…read morecourteous team. Arrived on a whim at around 11:30am on a Sunday and was pleasantly surprised to me waved right in. Total score! Everyone here was super sweet, kind, and reassured me that things were going smoothly. It was definitely more than 15 minutes, but with such great customer service, I didn't mind. Thanks to everyone here! I'll definitely be back in a few more months to do it all over again.

Got new tires installed but bought my tires from giga-tires (wholesaler) they overnighted them next…read moreday delivery. And pep boys installed and aligned only. Was best price out there w install, tax, shipping, recycle fee all in. Only paid pep boys for install/alignment w a coupon. I had an appointment as well. Took 2hrs. I need to personally mention Robert (the supervisor) and Luis (technician) both have returned back to this location and thank goodness for that. Because of these two stellar human beings who deliver excellent customer service, They have single handedly saved this store! Because of them I'm giving a 5-star review!! Thank you for your kindness and knowledge and solution oriented mindset. These two deliver on professionalism!

Did every thing I needed for my 2017 X3 BMW was done just great .Good timing and great customer…read moreservice