My 83 year old father has been coming here to get oil changes for at least the last 5-7 years, probably much much longer. The mechanics here are knowledgeable and have always done a good job anytime my dad needed something.
Today, my dad's car needed it's scheduled oil change, but was also making an odd noise, so we went there together and I asked him if he could check it out, which he did. He explained that we needed a replacement alternator, which he quoted at almost $400. I called around to see if this was a reasonable price, and got a quote for the same service for $300 the same day. My dad barely gets by with his $1000 SSI checks every month, so the $100 saved is a HUGE amount for him. I thanked him for the oil change and told him I was going elsewhere for the alternator, and the owner/manager (not sure who he was, but he was in charge at the time) threw a mini tantrum in front of me. He started complaining about how he was the one to diagnose the car, and now we are going elsewhere to get the service. I understood his frustration of losing out on a sale, and I explained to him how we live in a capitalistic society, so if I can get a better price for the same service, I'm going to do it...who wouldn't? He then proceeded to tell me that if my father ever came in again, that he would ONLY do an oil change for him going forward and will not tell him if anything else is wrong or broken with his car. MY FATHER IS 83 YEARS OLD, AND THIS GUY WILL NO LONGER TELL HIM IF HIS CAR IS FINE TO DRIVE WHEN HE COMES IN TO GET IT SERVICED.
What terrible customer service, the owner/manager should be ashamed of himself. Almost all oil change locations anywhere will do a complimentary check of the vehicle and let you know if they see anything wrong, with no expectations that the customer will agree to get the service at their spot, because they care about their customers and want them to be safe in their cars...but not this guy - he won't do that for an elderly man who has been a customer for almost 10 years. Pathetic. He just lost my dad as a customer forever - I have told my dad to NEVER go to this guy again, because this guy doesn't have my dad's best interests in mind, and I only ever want the best for my dad.
I would have given them a "1-star" due to this experience I had today, but they actually do a very good job servicing vehicles as long as you're willing to pay a little extra for the service and never go anywhere else. read more