The customer service is always consistent at this location. The men work very hard, are very respectable, and welcoming. I never feel pressured into purchasing add-on services, as I have experienced at other Jiffy Lube locations. My guy Ty is the man, always taking care of me. Those emailed coupons are always a lifesaver as well. read more

Jiffy Lube - Auto Repair Near Me - Timonium, Maryland

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After coming here for a decade of adequate service, I finally paid the price. $190.49 to change the oil and two air filters. The technicians left a hose off the air box and an hour later the check engine light comes on. Grand total $740.49 due to their negligence. I've called five time, and talked to GM Koby without resolution. Now I've created a case with the complaint department. I waited three weeks and given adequate notice before giving them a terrible review. Do better. read more

Called today to get an oil change for my car. Didn't need an appointment, it's just drop off and it'll be ready in 15 minutes. Car was not done in 15 minutes, so I had to get back to work. I called at 2 PM, and asked if my car was ready. The guy answers the phone and immediately is rude - asking me if I knew what time it was. He then proceeds to say of course your car is ready, come get it before we close, and then hangs up on me before I got a chance to say anything. Guy was not respectful at all, and for a simple oil change - it was $100.00 by the time I was done! I never asked them to do anything else, just a simple change. Never taking my car here again. I will just buy and change the oil myself. read more

don't even waste your time lol. whatever time they say they are open til is irrelevant because they need a mechanic there to do everything anyways. and guess what..? the mechanic leaves early or isn't even there at all most days so that posted time they close at means nothing anyways. hope this helps others save time and money! read more

Avoid. Changing oil should not be rocket science. 2023 Mazda--first oil change. At first they were unsure if they had the parts. They checked and decided to give it their best shot. 2 days later my wife is driving the Mazda to southern VA and I am following her in another car when I see something hanging almost to the ground. I call her and tell her to pull over. There is a leak and they did not properly attach some piece of plastic that covers the underside. The plastic is damaged. On the way home, I hear a horrendous sound and more leaking. I secure the plastic again hope the leak is not oil. I called them and they ask me when I can bring it back in. Time to call the dealership and pay to get it fixed properly. The incompetence is absolutely astounding. Not sure why I gave 2 stars--revising to 1 star. Should be a zero option actually. read more

As a woman, I am really nervous to go to car shops and have always made my husband or my father go to carshops with me because they tend to take a male more serious, and I have noticed a lot of places that aren't chain car repairs such as jiffy lube will deliberately charge women more for even minor things, such as a window wiper replacement, but this place was incredibly nice! I felt very reassured to even see a woman on shift! They answered every question I had and did not make me feel silly in the slightest. read more

The manager, Jason was extremely helpful. There was a slight issue that he resolved with immense professionalism and courtesy. Would highly recommend this location if you have any issues ask for Jason. read more

Came in to get an oil change but the service was amazing. Everyone there was professional. The waiting area is clean and organized as well.

I looked up different Jiffy Lubes to see the ones that got higher reviews. Ella (Fitzgerald) my car... is paid for, and I want to make sure she is taken care of. This Jiffy Lube got great reviews. I was up that way for some other stuff, so I stopped in. The staff is very nice.. THE FIRST thing they did was tell me I was NOT due for an oil change for 1,000 miles. WOW....great start! I drove across the country, and wanted an oil change before the cold weather hits. They checked all the things they usually check to upsell, (cab filter, air filter, wipers etc). All were in great shape. (and they said that!!). If I needed something done, I would certainly go here and have them do it. Benny took great care of me, and helped refill my cars oil, and checked her over. He told me my car is in great shape. (Its a 2004 Rav 4 with 40k miles on it!!). The waiting room is very comfy. and has soft chairs and a variety of magazines. There also is a TV to pass time if you do not have a smart phone. Shout out to Griff, the Manager of this Jiffy Lube. Whatever you are doing to motivate your staff, and have them do quality work, be nice, without not pushing the customer with upsells.......is working. I will be back for my next oil change....or whatever I need done. The thing that separates good from GREAT....is customer service. Thank you for realizing that!!! read more

These guys unexpectedly made my day. Exceptionally polite gentleman greeted me promptly, found out what I needed, and walked me inside, holding the door for me. Waiting area was bright and clean with fresh coffee, a vending machine, and TV. Service was professional and quick. Tech / cashier was great. Gentleman walked me back out to my car and opened my door for me. Great customer service can really turn a mundane task like an oil change into a day brightening experience. Thanks, guys. read more

I absolutely loathe taking my car in for an oil change. It's never JUST an oil change. They see a young lady walk in and it's all dollar signs and upsells. This I've come to expect. But when I came I for an oil change last week, I was immediately told that my car needed the expensive $55 oil (doubtful). I was given a list of "needs" for the car. They repeatedly told me my battery was dying and needed to be replaced (another $100+). My friend said I should have a second opinion before dishing out more money. At checkout, the lady rung me up for my charges and handed me a coupon book "for next time." Of course this wasn't just a kind gesture- my receipt indicated I was charged $3 for a book of coupons I'll likely never use. The biggest red flag, however, was their dishonesty. I was told my car battery needed replacing. I took it up the road to an auto shop and a battery test revealed this to be a lie. Shady shady business at this location. Will not be back. read more

Would not recommend this location. Taken my car there a few times and every time they have tried to upsell me, telling me that my car needs parts/repairs that it doesn't. Last time they told me my wiper blades needed to be replaced when I had just replaced them the week before. Their repairs/parts are also significantly more expensive than taking it to a mechanic or replacing the parts on your own at Autozone.They have also told me that I have needed repairs to my car which after getting a second opinion from different mechanics I have found not to be true. I have also had them attempt to ring me up for parts that they've recommended after telling them that I didn't want them. They are very pushy and will try to convince you that you need something that you really don't. Somewhat embarrassed that I have given them multiple chances, but again, would not recommend this location. read more

I make the drive past another location just to come to this one. I'm not sure if the service is equally great anywhere else, but I don't want to risk it! The staff is friendly. I don't generally like auto shops because I feel like they can be condescending to me, but this place really isn't like that. The mechanic that greeted me at the counter (there wasn't anyone specifically at the counter the last time I went, so it seemed like they would just ring you up as they finished your car) did kind of tick me off when he kept speaking to my fiance when I was obviously the one holding the keys and the credit card, BUT I didn't work with him the whole time, so that's fine. I wish I could remember the name of the gentleman that worked on my car, because he was great. They would take you to your car and show you what they checked before making any repairs or changes. They were also honest, for example, I was pretty sue my trans fluid was fine, and even though it's supposedly way past due for a change, he told me immediately it was fine and not to let any other shop tell me otherwise. He did make a few other flushes and fixes, but he didn't recommend anything I didn't need. It's great to work with honest and friendly people! read more

Don't waste your time and take your business elsewhere. Manager is dishonest and will lie straight to your face. Tells you one thing and then when it is time to refund money, he makes up completely different story. Moral of visit, don't get ripped off...leadership is terrible!!! read more

Professional and great service! Happy to help address any car needs. They were quick and efficient.

$83.95 for an oil change and filter? I realize it's synthetic oil but good lord it's only 4 quarts!.......The dealer only charges $24.95 for the same service, never again! read more

I complained through the Jiffy Lube website and the manager called me back to personally apologize and offer me a refund. I appreciate the gesture, so I've bumped the review up to two stars, but the complaints on this page are pretty consistent, so beware. read more

Took a rx350 a week before for oil change. Charged total of 173$ for full synthetic oil change plus air and cabin filters. Recommended battery replacement. Only had 170$ in cash and the guy was nice enough to take 7$ dollars off. But when I get into the car to go home I noticed my tire lights are on for low pressure. They were suppose to adjust tire pressure as part of the service. Makes me wonder if I really needed the filters replaced and if they actually checked anything or changed my oil. read more

Floors were not vacuumed, windows were not cleaned, and I was charged $2 for windshield fluid that I checked that morning and was already at Max level. Dishonest staff. They don't review anything that was completed until after you swipe your card and print out the receipt. read more

Just got here and wow they are so sweet. This sweet Man greeted me at my car with the hugest smile. And I said I haven't been able to get my hood up.. Well before u know it another man was working on it.. Within minutes they fixed the lever and got my hood up (my husband couldn't even do it) so far so good! read more

Jiffy Lube just tried to charge me $60 to change a drivers side headlight. When I asked why it's so much I was told the bulb is $29.99 and the labor fee is $30. Are they insane??? I kindly asked them to remove the bulb and I will buy it at Advanced Auto Parts and replace it myself. Unbelievable. read more

Completely horrible experience. I arrived at the Jiffy lube in Timonium about 11:30. Leah the service rep approached me and I told her I wanted an oil change. I drove my own truck in the bay per my request taking any reaponsiblity. There was disorganization and disapreements occurring between Leah, a black gentleman, a guy in the under bay and the manager that was pulling a truck in the opposite bay. Over the next few mins I was yelled at and given opposing directions from pulling my truck forward to keeping it in place. I throughly confused and getting frustrated and I felt like I was being attacked by Leah. She then told me to get back in my truck and asked me to back out. I did so, then she said the manager said they were not going to service my vehicle and turned me away. I left because I felt like I was going to be attacked and felt unsafe because of the confusion and yelling occurring between the employees who could not agree on weather I should keep my truck in the bay or not, or pulling it forward or not. It was mass confusion. The manager never approached or talked to me. I will never visit jiffy lube again. read more

The service is so fast and efficient. The employees are some of the nicest and polite people I've encountered in the service industry. Dealing with car stuff is always intimidating for me and they make it so easy. I would highly recommend this location! read more

Took car in for a simple oil change, and came out with a oil leak. If they cannot do a simple oil change, would you really trust them with anything more. Use at your own risk, my suggestion: Go somewhere else. read more

I'm glad I went to this Jiffy Lube this time around instead of the one near me in Parkville. The service was really fast in comparison, and three gentlemen who worked there bothered to ask me how my day was going. The guy who took care of me, I think his name was Robert, was incredibly polite and honest about what I needed and what I didn't, and wasn't pushy. Overall a great experience and definitely a relief in comparison to a different location! read more

These guys were super professional and I was in and out within 15 minutes. I've been to a lot of Jiffy Lubes, and this has been the best one from a professionalism and customer service aspect. read more

Sent my daughter to get an oil change. She had very little money to spend. I told her to watch out for "surprise charges" as mechanics often take advantage and suggest things. What should've been a $50 oil change turned into a $200 bill. She came home in tears. She learned a very valuable lesson, but no one in our family will EVER use them again. She said they gave her the bill with the added charges and no explanation of what they were. She also said they wouldn't take her coupon. I like to get both sides of the story, but I tried to call to figure out why some of these charges appeared on her bill, and I was hung up on 3 times. This suggests to me what kind of business they are running. read more

This place has become dangerous. I went for routine maintenance which I have done for several years. In the last year they have not put tire covers on securely, and in the most recent visit, they broke a tire strut (and said the nut was missing, it was not when I went in) and failed to check the brakes (I had to get the shoes replaced within the week). This franchise cannot be trusted with the safety of auto maintenance, and this is a major deterioration in the past year. read more

Wow, what exceptional service I received, however this review was written because of Ian Neal. Ian's conflict resolution ability is exceptional, as is his conduct and the ease with which he de-escalates situations. I strongly recommend promotion for this young gentleman, as he is the type of person I would hire to manage operations at a respectable enterprise. read more

Efficient and polite. Sold additional parts and services like any shop would, but appreciate that they gave the cheapest alternative in addition to their recommendation. read more

Service was fast and friendly. There was no up-selling and as a woman, I didn't feel like they gave me the run-around. Overall, great job!

BE AWARE...Management (black cashier) was so ignorant.. He was rude while ringing me up and when I noticed my check engine light came on AFTER they gave me an oil change he was even more rude, telling me "that had nothing to do with him" ..I get my oil changed at a number of jiffy lubes and this was by far my worst experience: not only with management but also damaging my car. (Also I am a female so of course he probably felt like it was okay to be ignorant). Good luck! read more