The workers were very friendly and I appreciate that they try to get you in and out in a timely manner. It wasn't too crowded when I went so my oil change took maybe twenty minutes. I hate having to wait around so this was great. They do point out other things they found when they do an inspection but you don't have to get them done right then and there. I'll come back to this location read more

Jiffy Lube - Waiting area - Oil Change Stations Near Me - Waukegan, Illinois

Completely unprofessional .... After I had to stop them from performing the wrong service...manger suggested that one of the workers might have to get the shotgun . There was also a customer whose jeep was leaking oil after they performed oil change. Jeep dealer told customer that oil filter had been over tightened. read more

People are so kind and helpful. I was having the worst day of my life that day I went there and people frim jiffy was ready and willing to help me with my car. They're so great! read more

Jiffy Lube - I had the worst day that one time I went there and everybody from jiffy was so kind and ready to help. Thanks again! - Oil Change Stations Near Me - Waukegan, Illinois

After frequenting Jiffy lube with the same car for many years. Today my business was turned away. He ask what am I there for, I say an oil change. He replies synthetic. I reply no regular. He then says no he wouldn't do it if I didn't get synthetic. He did not ask the make or model of my car. I then tell him I've been here several times for this service. He says he will only do synthetic. So I leave. I have never been treated like this from a jiffy lube employee and will never be back. Update: I will not be amending or talking with the "business owner" about this. Their employee treated me exactly how he felt was right. I never stepped foot inside the establishment this was a less that 60 second interaction. Outside in the rain as I stepped out of my vehicle. A description is a lighter skin caucasian male with red/orange hair about 6'1-6'3 in height, on the heavier side. I will and have also been sharing with my friends/family in the area to discontinue services at this location. This is a prime example of terrible customer service. read more

Quick Service in and out for my oil change and great customer service. My wife and I have been going here for years.

To start they never do the right service on the vehicle.They use the cheapest products out of anyone... Period.... Nobody in the building Seems like they know what is going on......Half of the guys in the building use it as a dating service to get females phone numbers..... The "manager" Chris Taylor had the strongest smell of alcohol coming off of him like he had just left the bar, while walking around the shop complaining that he does so much, but has literally done nothing but walk around the entire day..... I mean this guy has "Fuck Life" on this knuckles along with other unprofessional tattoos as a "STORE" manager I would carry myself a bit better... Although everyone talks about being professional, this place is the farthest from it.... I was an employee for a week for this Place. So I have a little bit of inside knowledge as to how the business really is, the owner, Jimmy great dude but he has an alcoholic, egotistical manager at the realm of his business and it's not helping him at all he's gonna lose a lot of good employees and customers..... ask the many people I dealt with Friday 3/21/25 while I was teaching myself how to use the computer and check people out on the go.... I can't tell you in the past week how many people have come up to me and made remarks about the smell of alcohol on the manager or the way he acts around the shop.... The only reason I'm making a review here is because I tried calling the owner of the business to discuss these things with him and it was like it was some type of joke... Maybe people will listen to this read more

Great service from Rebecca. I think that's her name. But she was Awesome. Because of her service I came back 3 days later to have you guys complete the job. Both managers were great. The one on Friday and Monday. read more

Yes I have been a Customer for many year's I Personally like the Service I received, the workers is very nice and will take the time and answer any questions you may not understand I'm speaking of my Experience I have with Jiffy Lube blessings. read more

I just want to say that Sam at the Waukegan jiffy lube is one of the best. Everyone should go there. It's my only place I will go for my car needs. read more

They did not put all the screws back into the cover on the bottom of the car I get home and find it hanging off. Go back with my father and tell them but got home after that and found they only replaced one of the screws I am still missing two!! They don't do good work here do not use this place. read more

great service, went in for an oil change - was out in 10-15 mins :) did an awesome job explaining recommended suggestions for my car. will be going back read more

My experience here was absolutely amazing. I came in needing to see what was going on with my vehicle and an employee named Josh helped me out he was willing to work with me and very very kind. He even help me to my dad about what needed to be done to the car and what supposed to happen to it. They're willing to work with you even if you're struggling. I have never had service like this. He made sure I know what was needed for the car according to service tables used by actual dealerships, and he made sure I know everything that needed to be done for the car. If you need to find a spot to get straight answers and good work. I would recommend going to this location. Thanks to Josh and his other crew I am able to drive my vehicle with no worries! read more

One of the best Jiffy Lubes I've ever been to. Carlos and Irwin were working on my car and they were wonderful and insanely friendly. Would definitely come here again! read more

I felt they had an attitude, they weren't friendly at all and seemed very dismissive. Maybe it was a bad day for them but I didn't like it. Service was quick though. read more

The guys here are always professional and nice - much unlike the grease-stained creepers you'd expect. You come in, maybe get a cup of coffee and watch a bit of tv until they're done. And as a person who has no desire to tinker around under the hood, more power to 'em. Great place. read more

We drove in from the south side of Chicago to Waukegan and our engine light turns on to find out we had no engine oil! (Previously serviced at Rogers Auto Group for its first oil change) We happen to drive to this Jiffy Lube and they took care of us right away and went above and beyond. Samuel we thank you for your service and honesty! Great customer service and knowledgeable technicians. read more

The service I received on 1/13/20 was awesome. The folks Kadim, Daniel, Carlos and Anthony were all helpful. They made sure to explain and go over all the issues with my car. As well as show me. read more

My sister got an oil change here b4 driving to Denver 1/2 way there her car was leaking oil. Turns out her oil cap was either never put back on or not put on correctly. I prior to knowing this got my oil changed there then about 500 miles later my oil light came on. Not wanting to go back there I took it to an Infinity dealer, they said the oil and filter had not been changed in at least 3k miles, can you believe these people! read more

The guys at this shop are super nice, did an excellent on my car and didn't over charge. Most places wanted 40 more dollars than what jiffy lube charges me. I'd recommended this place to anyone! read more

Took my car in today for an oil change. When I drove my car out, it was making a scraping noise (the first time my car had ever made such a noise). I took it back, they checked it and said it was fine. But the scraping persisted. So I brought it back again. They are now telling me that I have a transaxle leak and that I need to take it to the dealer. They are claiming that it has nothing to do with them. Here's the way I see it - the 1 year old car is in perfect running condition when I take it in to the Jiffy Lube, but when I take it out it has problems; you do the math. Stay away from this Jiffy Lube: either they are incompetent, or they are liars, or there has been a coincidence of remarkable proportions. read more

Take my car here for air condition service - charge $29.99 to check if there is any leaks. After the check up they said there was no leaks,they proceeded to put the freon. After that, they have me get in the car to check the air flow, everyting was fine. After, a few days, not ever a week after, the air condition stop working. Took the car back, cannot do anything co'z the head mechanic is not there, told to come back the next day. Came back, Monday, did not ever look at my car & they said they cannot do anything with it. Was charge $102.00 for a very poor work - Will NEVER COME BACK to this place will not guarantee the work, which they check as they said, WASTED MONEY. Will never ever come back. So, watch out when they do work on your car. POOR POOR SERVICE. This review should have been NO STAR at all. read more

To the point. Dry, no fluff which is cool with me. They caught a issue with my new car & on my way to dealership tomorrow. Wait time was long though... read more

The service there was great! They were professional and polite. They did not try to oversell me, they said the same thing as what the dealer says, just with no pressure. In and out in 10 minutes, can't beat it that. They even offered to make me a cup of coffee. Great job! read more