just now i've owned 12 cars .over 40 yrs and have been to many many shops over those years seldom will you encounter a service manager like Ron who's up front and honest like the service manager here. yesterday i had simple issue that several other shops tried to rip us off.for......but not sunset .!!!! .if you are looking for a shop that wont take you for a ride.. search out sunset repair in waukegan...or call them after you been ripped off... call them now or call them later. ..but do common sense a solid and call sunset read more

My husband took my vehicle to Sunset Tire & Auto and I can't say enough great things about the costumer service, I didn't personally went in because of work but Ron is such an honest and helpful person I didn't need to. He reassured me that he would do the best to get my vehicle checked and fix the right way and so it was done! You rarely find honest and helpful mechanics and I have to say this is one of them. Your vehicle will be in great hands, I recommend Sunset Tire & Auto hands down! read more

Great customer service! Ron is honest and makes sure you get the most value for your money. Thanks Sunset Tire & Auto!

If you need something done, you do not need to worry about them trying to charge you too much, take a long time or try to get you to do unnecessary things. From the moment they answered the phone until the moment I walked out the door they were nothing less than great. Without a doubt the next time I need something done they will be my one and only call. Top notch! Thanks Ron and everyone else behind the scenes. read more

Found sunset on Yelp . Was very pleased with the customer service . Great follow up with Yeimy the front desk coordinator and Chris are great. Wifi well you wait and coffee. read more

Went in today to get an oil change and tire rotation. Reasonable prices at $44 including tax for a large SUV. I also mentioned that I was going to replace my thermostat myself and instead of being a pushy salesman, the man working the front desk was very polite and gave me advice. Seemed to be very honest and got me in and out quickly. read more

I came in near closing. Ron was extremely helpful and they took care of my issue promptly. Definitely recommend coming in.

Thomas R. Our firm was performing work in Waukegan and our truck stopped running. We were not familiar with any auto repair facility in the area but fortunately picked Sunset. Ron was extremely helpful and forthright about the issue. Our truck was repaired in a timely manner and at a reasonable cost. Thank you! read more

Expensive they charged me $100 for inspecting battery and fluid check and changing wiper blades.

Excellent service, good discussion on car needs, no pushy promotions. I called shortly before closing and said I was 5 minutes away. Came in, got oil and filter and a free amber lamp replacement in the left headlight assembly of my 2009 Infiniti. Ron Alesi and I discussed future maintenance in lieu of dealer suggested maintenance, now that the car is out of warranty. Ron showed me a short list of items I should look at for a car with my high mileage and I'll head back there soon to begin addressing them. We also talked tires and Ron said I didn't have to spend as much as top of the line Michelin asked for MDV4 series tires. So far, so good. read more

Ron and his team are good at what they do. They took the time to look into the issue and get the parts I needed to finish the job. I had an emissions issue that they took on and fixed, but I had to come back because my service light came back on. They did a smoke test at first and found a leak, fixed that leak and found out that it still had a leak. The only complaint I have is that they should of checked that AGAIN with a smoke test before I left to make sure all leaks where sealed. That wasn't done, which caused me to come back. Good news they fixed it super fast and parts came within a day. Good prices and a great team of mechanics. I will be going back for service from now on. It's hard to find guys that you can trust with your cars and these guys are transparent and want you to come back. Ron is THE best! He will take care of you. read more

I'm very grateful for Ronnie @ Sunset Automotive words can't express how grateful I am to these guys .

I got a flat tire and found out the hard way what lug nut locks are. I don't have the key for the ones on the used car I bought, and I needed a new tire as the old one couldnt be patched and I had to have it towed because I couldn't put the spare on. Sunset auto listened to my life story about the car, they were able to get me a low miles used tire, and they were able to change the tire out all within a matter of hours, and they ordered new lug nuts and are going to take off the locked ones and replace them for me all for $60 total which is hard to believe. To get a new tire, even the cheapest one, installed at Midas would have cost me almost $250. I have an Acura RDX, so the tires aren't cheap, hence the lug nut locks. But more than price and speed of service, I am a female, and my 19 year old brother who knows less than nothing about cars came with me, and I didn't feel talked down to or patronized for a second, and felt like they immediately empathized with the fact that most people don't anticipate something going wrong on their car and most don't have the extra money when something does go wrong. I didn't anticipate getting a flat and having AAA tell me I was out of luck. With my teen brother its even worse than not knowing anything about how to fix cars. He both doesn't know anything and has no frame of reference for what things should cost and what needs to be fixed on a car and when, so he goes in for an oil change and no matter what ends up spending $200 or more on little things. But he is scared to say no to certain people in authority. He thinks mechanics, lawyers, professors and property managers are like gods and should never be questioned, should only be agreed with, and that dealing with the public is a burden to them and it's his fault for bothering them, so he gets talked into things and signs whatever he is told to and doesn't ask for the sheer sake of knowledge. But i know as long as he keeps going to sunset I don't have to worry about him being robbed and he doesn't have to have anxiety about something needjng to be replaced on his car. Sunset, I feel, will tell him as many options as possible and explain what they has to be done asap and what can wait and what it costs. In fact, we are taking his car in to have them do a complete diagnostic as his car loses warranty in 500 miles. They are going to work with CarMax to do any repairs needed under warranty coverage before he loses it, and they are charging him half of what the dealership was going to charge just to diagnose the problems, and it took 3 weeks for them to fit us in. Sunset auto and ronnie recognize the difference between upselling a teenager and creating a lifelong customer. By treating me so kindly, and doing the work quickly and for a really good price after recognizing I was having some really bad fortune lately, they our immediate business with the diagnostic but now myself and my brother will take our cars to sunset first from now on, and I will trust that they will do excellent quality work with the best cost possible, and I won't call around and compare prices or try to find someone who knows someone who can do it for me. my brothers dad used to fix our cars for us, so having somewhere that we can trust to do it for us without worrying about being overcharged or talked to like idiots. They are like having a mechanic in the family which is the highest praise I can give! read more

I have many encounters with this company. They use to services my apartment complex . They are the wrost towing company. They never show up . Well my car broke down my tie rod broke and I was in Gurnee and need it towed like asap. Well called talk to guy he needs a credit card told him okay . Dude hangs up . I try too call for a hr. No answer Gurnee police try too call . No answer . Then I call agian and they finally answer . Dude says 2 1/2 hr wait. Don't trust for a toe unless u have hours too wait or just don't need a tow . They suck . read more

Had my car towed here after my car was jerking and steering wheel got stiff then wouldn't turn on again. The guys took my car in right away & were able to let me know what was wrong & how much I would be spending within 20-30 min. Really not bad in my book for it being a Saturday and basically dumping on them last minute while tending to other customers. Got the job done in two hours. Have came in for breaks & oil changes prior to this random incident. Couldn't be happier with the service. Thank you! read more

I would recommend this shop to everyone! I took my car in to get some work done from an accident and they far exceeded my expectations! Ronnie was absolutely amazing and did everything he could for me to get my car fixed right. It's hard to find a shop that works that hard for its customers. I will definitely be coming back! read more

A good friend of mine got ripped off here with a BWM .They don't know how to fix foreign vehicles he's out 4K and they act dumb with nothing but excuses . Beware people specially woman read more

Honest and fair with reasonable prices. Sunset will be my go-to place for auto services from now on

beware people from lake county this place is a money hungry thieves they will basically take your money and wont fix your vehicle the right way and they don't guarantee their work ... most of their 5 star post are fake !!!! read more

These guys are legit. Always skeptical of a new shop as I just moved to the neighborhood. Took care of the wifes jeep wrangler that needed 4 new tires and ball joints. Gave us a great price and even cut the labor costs significantly. Very trustworthy shop. Ron is a good guy and gives it to you straight. read more

Prices are reasonable. Staff is friendly. Work done is prompt and accurate. What more could a person want?

Update shop was great until now . I spent over 8 thousand at this shop . My car got the motor rebuilt 2 and a half years ago and now it's broken again a motor rebuild should last longer than that. After all that money I spent they go to me and say it's out of warranty but we can go half on fixing it . I could not believe that after all that money wasted fixing my car they still want more . The mechanic marvin tried to say I changed a part on the motor trying to blame me for the issue this part has been on the car this whole time he even tightened the hose on this valve . I am a very nice person and this shop took advantage of that. I thought I found a shop I could trust for my car repairs . I should have stayed taking my car to the dealer . Shop has responded and their they go trying to put the blame on me . They overcharge you for parts . I have worked at auto parts for over five years and I know the price of parts . I knew I was being charged alot but i went with it because of warranty I understand mark up but they really marked up prices a couple times I put my foot down and said I will get the part and they will deliver it because the price was too high . I trusted this shop and they took advantage of me . I'm so pissed off right not I loved my car and I wanted to keep it but it was not safe to drive anymore. I did not want to be left stranded somewhere . Not only that candy the lady that works there told me they put the wrong thermostat in my car .Also a blow off valve will not damage an engine I had a Gfb blow off valve on the car it's a $230 blow off valve designed to work with subaru . I asked the vendor directly at sema about their blow off valves and they told me that it won't damage my engine. Also the only other modifications done to my car were my exhaust and my suspension. There's no way an exhaust will damage your engine. read more

Never had a standard oil change take more than 15 minutes. Waited over an hour once my car was taken in. Pricing was fair, but disappointed at the excessive time it took. Won't be coming back read more

I went to Sunset Tire & Auto Services without an appointment because I had gotten a flat tire and a dealer in Gurnee, IL was unable to assist me with changing the tire. When I went to this dealer in Gurnee, they told me that because the area to lift the van was rusted, they couldn't lift the van to change tire. So, they put air in it and told me to be careful going home because they couldn't help me. I was frantic. I barely made it to Sunset Tire & Auto. The tire was completely ruined because I had driven on it. Ron the service manager could see I was nervous and put me at ease immdiately. He told me not to worry, that the was more than one way to skin a cat....they would be able to lift the van and either put the spare on it or put a new one on all together. Long story.....they found a tire to fit on my van....ordered it and put it on within a short amount of time, at a decent price. I highy recommend them. Very honest!! Thanks Ron!! read more

I usually don't take my car anywhere else but to my dealer and Midas but because I thought I'd come out cheaper going 5 minutes from my house I drove my car an hour to work on Tuesday and drove an hour to work on Wednesday and back n hour then another 30 minutes to hang with friends my car was parked one day I knew I needed a new battery back in summer that's fine I had to pay 80 bucks to go down the street (5 mins away) sunset wanted to charge me 65 with an 3-4 hour wait anyhow I get there he wanted to charge me 125 inspection my car wouldn't start okay I tell him it's the battery he say nah it's something so anyway they do the inspection it's the battery so for an oil change and a battery it was $260.00 (OVERPRICED) then he comes to me about a power steering racket again my car was parked for 24 hours and before it was driving fine anyway he comes to me about the power steering racket and says it's flooded and frozen so I make an appointment to Midas so they can check it I tell him I'll come bk Monday so after fixing the battery I'm thinking I'll go somewhere else because they too high so I went to drive out guess what my CAR WONT turn so I had no other choice but to leave car and pay them $970 I gave them a 1 wish it was a 0 but I honestly believe that they did something to my car I believe they did it but that's whatever nice attitude con artist behind the screen DONT GO TO THEM!! I'll never go back I hope they enjoyed $1230.00 they'll never see another dime of my money. read more

I dont think this place deserves any stars at all to be honest with you...I took my car in for a straight up 2 months and got screwed over every single time and for Ronnie? Yeah...I have seen more truth from a lawyer. This guy is the biggest con you will ever meet. He will tell you there's something completely different from the problem you originally came in for. Everytime I had a repair, the check engine light came back on or my car literally started smoking from under the hood a day later. This happened to me 4 times. In 2 months...that's insane. Avoid all business with this place at all costs. They seem to not understand what the problem was from the start or start a repair and not finish it. I started taking my car elsewhere. Not only that but the repairs that should have initially been done were doubled and nearly tripled at Sunset...save your money people. Don't waste it there read more

Extremely unfair business practices! Towed car from lot being paved, said they were open to 5, could not retrieve car after 1pm, charged 266$ for less than 24 hours. Blatant Robbery! Sign in lot said Kevin's Towing, not the name of the business for over 10 years. Shady. Do not use this company. Am filing a complaint with the BBB, not that they care. read more

After leaving my car at the shop one afternoon I was told the car will be complete the following day. When it was time to pick up my car I called and they said they wanted me to leave it for another day. Plus, I had to work yet I had already missed a day. Although my car was fixed in two days from a stiff steering wheel after all. The other thing is when they ask you if you need a ride to your destination. I would hold off because they would apply the money towards your maintenance repair fees without even letting you know about it. read more

After trying to go over a heap of snow, my car got stuck. I tried to get over it but my car would not move, it was stuck, so I pushed on the gas to get over it. I finally did, but my serpentine belt broke and my battery and car just shut down. My friend and I were in the car stuck. I couldn't put my emergency lights on to warn other cars to go around. Other cars were bunking their horns and yelling negative things to us, which made me upset. I used my phone to find a tow shop to tow my car from where I was stuck to my home. My car got stuck Tuesday February 26th 2013, the day it. There was the big snow storm. I went online and saw Sunset Automotive Inc. and two other tow shops. I called Sunset Automotive and there was a man that answered I told him what my problem was, then he put me threw to his receptionist. The woman with a sweet and caring voice which was the receptionist ask me where I was stuck at and where I wanted the tow truck to take my car. I told her I wanted it to be towed to my home and I gave her the address. She told me it would cost 90 dollars to tow it to my home and she said it would be cheaper if I had it towed to their shop and had them look at my car to see what the problem was. I said okay, but what I didn't know was that I would be charged for them to look at my car to see what te problem was, and she did not tell me that at all, I was told that the next day after they told me how much it would be to fix it. They came atowed my car quick from where I was stuck, which was a good thing because I had already been sitting in my car for almost 3 hours after it got stuck. The next day a man called me and told me how much it would be for them to fix my car. He said it would be almost $700 dollars to fix my car. I was like what the heck!?? He said there was two belts that needed to be fixed, I needed oil, I needed an alternator pump, my exhaust was messed up, etc. I told him I didn't need all of that fixed, I just needed the serpentine belt fixed because I heard a belt break under my car after I went over the pile of snow. He was trying to argue with me over the phone that I needed all of that done to my car or it would have lots of problems. I did not have that kind of money and the car didn't need all of that done to it. I just told him what I heard break on the car which was the belt and allI wanted was the belt fixed, nothing else. He kept trying to explain why I needed that done, so I gave the phone to my father. He ut an end to this arguing back and forward. My dad has been working on cars for years and he told the guy on the phone I didn't need all of that done, and he told the guy on the phone that he was trying to pull one over on me and he knew better. The guy lowered the price from almost $700 to $500 dollars and my dad still said no and that he wanted my car out of their shop and that it will be towed to a different shop of people that my dad knew and much affordable prices for my car and they will check exactly what I need and fix and they will not check anything else on my car or charge me for extra parts to be fixed that don't need to be fixed. He tried arguing with my dad but my dad ignored it. The guy said it would cost $75 for them checking the problem and I don't think they even put their hands on my car to see what the problem was so why did it cost $75 for them checking it?! $75 is a lot for checking the car and they probably used a computer to check it. So I was charged for towing plus for them checking it. Altogether it cost $160 for them to release my car to me. Then we had to come up with $40 to get my car towed away from there and to a different auto shop to get it fixed. The auto repair shop we went to next charged me $90 to take the broken belt off and put another one on and they didn't charge me for checking it or find other problems with my car. My car works well now and I drove it home and drive it to and from work with no problems. I want to let others know about Sunset Automotive Inc. and not to have them tow your car because its too expensive to tow home or to their shop. Don't let them talk you into taking your car to their shop they will charge you for checking it and they will tell you that you will need everything fixed on your car except what really needs to be fixed. They will charge you a lot of money for parts you can buy at a part house that's way cheaper. If it's your first time getting your car fixed, do not go to Sunset Automotive in Waukegan, IL. If you have a fixed budget or don't have a lot of money to pay for your car getting fixed, don't go there at all, they will charge you a lot of money and they will try to sweet talk you into going to their shop. read more