Jontarius Muhammad manages and oversees this company with poor execution . It lacks organization, which, in this profession, is a red flag for customer care. Read the reviews and use caution when dealing with his company. It lacks honesty and is able to conceal this, given that some of his clients are in separate states. Additionally, a portion of the employees are subcontractors who get paid only a small portion of what he collects. Unfortunately, all you can do is provide a warning to people and hope they do their research before working with Jiffy Roadside Assistance. A poor reflection of what it means to be a Black-owned company. Hopefully, he improves his management, but most of the time, as long as the money keeps coming in, people see no need to get better. The way you work with people can go a long way Jon. Blessings read more

My son had a flat in Kansas City- I called didn't get an answer, immediately someone text and ask if I needed help. The service was fast, reasonable, and the technician was a great guy. We couldn't have gotten any better service! read more

Jiffy Roadside Assistance - We sent his location and they arrived in under 30 minutes. - Towing Near Me

State Farm uses this business as their roadside service. I needed a new battery placed in my suv and Jontarius Cooper had texted me a picture of Duralast batteries at AutoZone And stated he would call me when he got there to go over the different prices. He phoned about an hour later and gave me 4 different prices which I responded the price I was comfortable with. After he installed the battery, I asked for a receipt for warranty purposes to which he replied that it's all digital and if I had any problems with it I could call him. My gut said something was fishy so the next week I stopped by my mechanic and asked if he could take the cables off and let me get a pic of the battery. It was not a Duralast but a $100 cheaper Walmart battery! I texted him about this and he said this is common practice. I have notified my insurance agent. read more

I had been given a tow on 7/8/23 and they went on a toll road for which I was billed, and when I reached out to receive an invoice I was told he was having trouble and would call the office to make one. After a few days I reached out again and was left with no response. Finally I was just told "refund will be issued in 7-10 business days". I restated I was only looking for an invoice but the refund would work. After about another 5 unanswered messages and waiting the 10 business days i reached out again and was then told "there's a no refund policy, but I can take you to lunch if you want". This is just beyond inappropriate and unacceptable. I tried reaching out to the company regarding this employees behavior and was sent to voicemail or unanswered each time. read more

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Contacted this service for a jump and asked for ETA. I was told 20 minutes. Didn't hear back from them until 40 minutes later, which was just a text saying, "Sorry, traffic." An hour later, someone else driving by stopped to help me. I texted this service to tell them their help isn't needed, and I didn't even receive an apology for wasting my time. Definitely won't ever contact this guy again read more

This company was arranged to assist us via a large insurance company that offers roadside assistance. I locked my keys in the car. They took much longer than was indicated to arrive. They called me several times asking where I was even though the insurance agent clearly gave them the address. I had to talk to them over the phone repeatedly while in transit and their children kept screaming into the phone, without warning, and this almost ruptured my ear. I asked the woman if this was their kid, and the woman got totally bent out of shape and was offended by this simple question, for no reason whatsoever. It was a black couple who were accompanied by their two kids, like it was their family outing. Totally unprofessional that they would bring their kids. When they finally arrived, I told her I couldn't hear very well due to the traffic noise, and she proceeded to yell at me over the phone extremely loudly and with hostility, totally uncalled for. When finally they approached us, we greeted them with courtesy and hellos, but they completely ignored us, and were extremely rude and unfriendly. In my view, they seemed completely incompetent, and they didn't appear to have any clue how to unlock the car. They appeared to drunk or on drugs, and seemed spaced out. After spending about 45 minutes of watching them stumble around with their metal rod, we finally had to show them what to do to unlock the car. In my opinion, these people looked like junkies who just got out of prison, and again were unbelieveably rude and hostile. In my opinion these these people looked like the worst of the homeless addicts on the streets. Totally unprofessional, incompetent and discourteous, to say the least. I will never use this company again, and recommend anyone to stay away, far away, from this company, at all costs. Worst experience of my life in this situation. read more

TLDR; scammed me then offered to make it up not with a refund, but with a date. Made me feel extremely disrespected and gross. Did half the job they quoted me for. When I arrived to grab my car, only 1 if three things I asked for were done. The one thing that was "done" was the grille piece I needed replaced, but it was attached improperly and was making a weird noise. The mechanic only fixed this after I brought it to his attention twice. Waited over 2 hours for Jontarius to come sort out the issue, said the job wasn't done due to miscommunication, only to find out that we still needed parts and the job was in fact not done. Sounds like there was never a plan to fully do the job. Went to the auto parts store to grab parts with Jontarius. He had no idea what parts we needed. At this point, I knew more about what parts were still needed than he did. Told him I did not want them working on my car anymore and asked for a refund. Only got 1/3 of my money back. I paid for a job that didn't get done and wasted 4 hours of my time. I think they were hoping I wouldn't say anything about the job not being done and just drive away. After the fact, Jontarius texted me and said he could make it up by taking me on a date. I immediately declined. This business is extremely unprofessional. Don't let them touch your vehicle. read more

Jiffy Roadside Assistance - Towing Near Me

i was stranded on the side of the road with a busted serpentine belt and this guy said he could do it and it would be 20 to 30 mins. It was 90+ degrees outside and no shade. 2 hours go by and still nothing. I called and he said 20 to 30 mins. he did this another time. he finally showed and had to go get a belt. he was in shorts and slides and there wasn't even a name on the truck. he couldn't get a belt and he was gunna grab a trailer to haul my car. he never came back and he blocked my number and he took my belt. I didn't get home till 8:30 that night. was so mad. DO NOT do business with this place read more

Wow, I've never had such quick roadside assistance! Today my car battery died and within 30 minutes, Jiffy was there with help :) great pricing, reliable and responsive! read more

I would never use this guy.. he flat out lied to my wife and me.. after him telling me I was wrong he explained (after telling my wife he was 30 minutes away) it was just to take the key to my car so he could do another tow first.. then after getting our car he started sending pictures of luxury cars saying that's the business that he does.. to me I don't care a broke down car is a broke down car. So if you tow you tow. If not then do not lead people on.. a broke down car is a broke down car. It doesn't matter how much they paid for it read more

insane amount of wait time and not any transparency from the staff working. called for a tow and was told it'd be a 30 minute wait, I've been waiting on the side of the road in 100 degree weather for over a hour and half and the company keeps telling me the tow is 20 minutes away or theyre on the way. do not try and book with this company. read more