Going on week 8 of no cargo net clips Jim is such a liar…read more.. my car was in the shop due to a crash and they removed my cargo net clips and when I picked up my car he stated "We will order them and send them to your address on file" 8 weeks later still no clips -- I wouldn't let this place fix a flat tire !!!!

Needed some minor work done on my hood and CCC came through like a Champ. I had estimates done at…read morethree shops and even had one say they couldn't help me. Upfront price with no additional add ons. Justin and Heather were professionals and answered every question I had without hesitation. The service was outstanding and even provided courtesy transportation back home for drop off and pick up! The turnaround was as promised.

They did a diagnostic of my car and gave me several things I need to take care of…read more One of the items I will take care of is a crack axil boot.

They are liars, cheats and thieves. Since they will cheat you, don't bother to look at their…read moreinventory. They will hurt you, so AVOID

Craig was extremely helpful! We are looking at cars, so they looked it over and helped us prevent a…read morereal problem. They did a pre-purchase inspection for us. They were thorough and explained each issue and the strengths of the vehicle. Good prices, good service- very easy to work with.

Gary did such an amazing job with my genesis 2020 ! He always takes his time with my car & always…read moreinforms me what's wrong & how he can fix it. I love this place ! Definitely recommend:)

The owner is not professional, work is never done on time and he shakes you down for prepayment.read more

Jim was everything he made sure my insurance was on point even got them to buy 2 brand new top of…read morethe line tires. My truck looked so good I love it and I definitely recommend

I am very disappointed and frustrated about what happened to me. There is so much to mention that…read moreI can't just put it in print. Here's what happened. (1st time)On May 14th 2026 I went to Tuffy to have a full set of tires put on along with other work. Driving home it doesn't feel right. I drove it about 15 miles to see if it was still shakening. It was out of alignment. They let me leave without balancing the tires?? (2nd time)Took it back to them a couple of weeks later They checked it and told me a weight must have fell of the back passenger tire. Said they checked all the tires. Guess what still the same. (3rd time) Took it back again they had it for 2 hours and I watched them check the tires again. After 2 hours the manager came out and told me two back tires are "out of round". I ask what needs to be done. They told me that's on me, that I need to contact the manufacturer about the tires. He gave me NO numbers and basically said to bad so sad. Told me its Mavis's corporate policy. I called the corporate office and Tracy did a great job helping me. She was flabbergasted at what they told me. She she that is completely untrue. He should have done a warrentary claim and then we could go from there. I told her I'm not going back there. She set me up with Tire Kingdom. (4th time)Rich at Tire Kingdom was awesome. Great human skills and stayed in contact with me. The had my truck for 3 days because they found that the two tires were bad. (Tuffy)They installed bad tires. I went to pick it up on 07/03 and the manager Steve the SM said I had to pay for install of the new tires. WHAT? They had all my past problems documented and the manager wanted me to pay for something that should have been right the first time. Of course I told him I'm not paying Here's my question, if they were an honest group, not profit before quality service ,why did it take four times to find this problem. Corporate has a detail set of notes about this situation. I'm leaving out the real issue I had and that's how I was treated and talked to. I have called corporate three times and each time requested the regional manager to call me. Well he has not and that tells me everything I need to know bout MAVIS. Great corporate speak but the retail execution, communication and behavior is unacceptable. These Guys represent your brand., I will never use any Mavis tire stores again. I am posting to Facebook, BBB, Reddit and the corporate site if I can. Thanks for wasting hours of my time. BTW I kept the locations out of it. Maybe if the Regional director would have called me I could have given him more information. Terrible service

I had to get my tire looked at and after they checked it they saw it needed to be replaced, so they…read moresearched for my tire and had to order it. They called me as soon as they finished ordering the tire to tell me it would be in tomorrow. I asked for an oil change also and they were very helpful with ordering that as well. My car was done promptly the next day and they even refilled my empty windshield washer fluid no charge. I got some great discounts and saved more money than I was expecting. I will be returning again if I need my car serviced.

No one there spoke English.. looked at me puzzled, spoke Spanish then laughed, needed 2 new front…read moretires, went to Jim's in Dade city, in & out less than an hour.. $240,

I've waited 3 months to write this review because I wanted to not overreact in the moment. But I…read morestill feel very strongly about how badly this shop handled our car and situation. Would not recommend to anyone. They had our car for about 10 days longer than they stated it would take. We were told 3-4 days to finish when dropping it off. Their prices were a few hundred more expensive than other shops in town but we setup service with them because we had time sensitive needs to go out of town, and they assured us multiple times it would be ready. They never contacted us about any of the delays, we had to call and ask each time if it was ready yet or when to expect it to be, and they failed each extension of time. We delayed our necessary trip several days trying to be as patient as possible. We finally had to go out of town with a borrowed car. They didn't contact us for several days even upon returning the next week and we had to stop in to try to find out again when it would be or see if we could get it back. They told us it was finished the day before. But yet never bothered to call and say so? How many people can go indefinitely without their car? They added on work, for more costs, and services that we never discussed, agreed to, or requested be done. When we left with the car we got home only to realize they'd not put the engine cover back on and had to return for it, and later found they had not reconnected a sensor they should have. My husband normally does our car repair but wanted to let someone else do this as the transmission needed to be pulled, and we needed to make a 1300 mile long drive with it. We took our car in for flex plate and they took it upon themselves to change the oil and filter without approval. To do extra engine mounts when we had just replaced them and even had warranty on them. We had personally just changed the oil and filter less than 1000 miles before leaving it with the shop. My husband was very specific about exactly what he wanted done. Imagine what they would try and do to someone unfamiliar with mechanic work or their own car needs. They did sneak in everything they could to charge more and did not even try to discuss or keep in contact about these things or delays that come up. They also did not warranty their work - only the parts. Beware.

I've been going to this shop now for a few months and I'm really grateful to have found them! They…read moreare professional, have great value and price, and they pride themselves in the work they do. I'm so happy to have found a mechanic shop I can trust and build a relationship with. 2013 Hyundai Elantra

Love the people and the workmanship. Reasonable and fair prices. Highly recommended! Very friendly…read morealso

Fantastic service! The owner Julio and staff were very helpful and quickly addressed punchlist…read moreitems. I highly recommend this place for body work on your car.

I cannot recommend Impex enough! Julio and his family were absolutely exceptional from beginning to…read moreend. Their customer service, communication, and attention to detail made the entire process so easy and stress free. They were able to repair my 2026 Tesla Model Y in less than 7 days (ahead of schedule) which is unheard of!! and I couldn't be happier with how everything turned out. My car looks great, and the entire experience exceeded my expectations. It's not often you find a family owned business that truly makes you feel taken care of, but Julio and his family did exactly that. I would absolutely recommend Impex to anyone looking for quality work, great customer service, and a team you can trust. Thank you again!! 100/10 stars