Wow, a standing ovation for Keith, the "service manager," for proving that things can, in fact, get worse every time they touch your car! I brought mine in for simple cosmetic work (because silly me, I paid extra for all those "warranties") and somehow they managed to turn it into a full-blown disaster--three times in a row. They love keeping your car hostage for months, denying you a loaner, and then act shocked when you're upset. Picked it up after being told it was "fixed," and--guess what?--still broken. Trim hanging off, doors scratched like a cheap toy, and Keith's attitude? Chef's kiss of arrogance. If you enjoy wasting money, time, and brain cells, Jim Butler's your place. If not, run. read more

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Mechanics did the work, but management and service fell completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn't even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM--no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here. read more

I spent the morning negotiating the price of a Kia Telluride Hybrid. The salesman finally increased the amount for my trade-in to $24,000 which brought about an agreed upon deal. I stated that my wife needed to see the car for final approval and would return later that afternoon. I had the numbers and final price. However, when we returned, we were told the pricing and trade-in amount had to now be approved by the sales manager, who promptly reduced the trade-in amount to $19,500. I said that was not the agreed upon amount. The salesman went back several times to finally arrive at $23,000. They would not honor the agreed upon amount from the morning, so there was no way I was going to do business after that broken promise. They kept touting that they sold the most Kias in the area, but do not fall for their deceit and bait-and-switch tactics. read more

I was every salesmans dream- my car literally died getting to the dealership, and I was desperate to leave with a car. And I did- a used 2018 Honda Accord Sport. And that's where the trouble started. To be clear, the salesman was excellent. And they spent several days working on the car to fix up the various recalls that were on that model. But it appears thats all that they did. I picked it up on a rainy day, so at first I didn't realize that the weird bubbling on the rear window wasn't condensation, but a faulty tint job that was bubbling up. When I went back to the dealership to point this out, I was told their service department could fix it- for more money. This was an issue with the car when I picked it up- but I guess since I paid for the car in it's entirety, they had no reason to assist me further. Flash forward two months later, any the battery died. I called the dealership to see what they could do, but they said since they didn't install the battery, there was nothing they could do but sell me another battery. Now I had that battery tested, and it was near dead. This isn't something that happens overnight, and should have been caught before they sold me the car. And yet it wasn't. At this rate, I'm wondering what else will soon fail that the dealership won't bother covering. Do yourself a favor- stay clear of this place. read more

They Made a Mistake and Took No Accountability -- I Proved It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace my A/C discharge hose -- which required evacuating and recharging the refrigerant. I trusted this recommendation, even though my A/C was working perfectly before the service. I hadn't brought my car in for A/C issues, but I took their word for it. A couple of weeks later, I noticed my A/C was not blowing cold air. When I called to report the issue, I expected Jonathan Hutchens, the lead technician, to say something like, "We'll take a look -- we may have made a mistake." Instead, he immediately got defensive and dismissive. He told me, "The system is a little more complicated than just adding refrigerant. There are multiple parts," in a tone that was condescending and infantilizing -- as if I couldn't possibly understand how a car works. After spending nearly $2,000 on services I didn't initially ask for, I expected more than to be brushed off and talked down to. It really left a sour taste in my mouth going into my follow-up appointment. Since Jonathan didn't take my concern seriously, I felt I needed to do my own research so I wouldn't be charged another unreasonable diagnostic fee (which he was alluding to in the call). I bought a manifold gauge and confirmed the low-side pressure was extremely high -- 71 psi, well outside normal range. I brought the car back, insisted they check it, and asked why that hadn't been done in the first place. No one could give me a straight answer. Jonathan, once again, was sarcastic and dismissive, saying they had done only a "visual inspection" with no diagnostic work -- which made me wonder why the A/C hose was replaced at all. After going in circles with Jonathan, he finally involved Jake, the manager of maintenance, who admitted he was newer to the dealership and working to improve things. He acknowledged that diagnostics should have been done before recommending the part replacement. When Jake later called to let me know my car was ready, he confirmed what I had already discovered: the A/C system had been overcharged with refrigerant, likely due to someone confusing kilograms with pounds during the recharge. He also reiterated that the hose replacement should not have been performed without proper testing. The worst part? No one -- not Jonathan, not even the head of maintenance -- ever apologized or acknowledged the inconvenience or the risk I was exposed to. I had been driving for weeks with an overcharged system, which could have easily led to long-term damage to my compressor. I had to fight to get them to reevaluate their own work, and even after confirming they were at fault, there was zero accountability or ownership. That is completely unacceptable customer service. I trusted them with my vehicle, and that trust was clearly misplaced. I'll be warning everyone I know not to visit Jim Butler Kia -- and though I had planned to purchase a new vehicle within the next year, I can now guarantee it will not be with them. read more

Jim Butler KIA - Measuring the pressure with the manifold I had to purchase it was ranging 67-71 at the highest- red zone too high! - Car Dealers Near Me - Chesterfield, Missouri

I was in a car accident last week and there's a chance my car is totaled. My husband and I decided to start looking at cars - just in case! We're interested in checking out the Kia Telluride. We went to Jim Butler Kia on a Monday evening. We actually made it in the door without being attacked by multiple salespeople. We spoke with Tyler and explained that we were not prepared to buy anything yet, but wanted to see a Telluride and test drive it. Tyler showed us one and we drove it around and afterward he showed us another one that had different options on it. He answered all of our questions and was never pushy. As we were leaving, I mentioned that was the most pleasant visit to a dealership we'd ever experienced. If we end up getting a Kia, Tyler will get the sale! read more

When we came to look at a used car, that online said ""excellent condition no damage."" Indeed was NOT in excellent condition and had a ton of damage. The whole side was dented, scratched and rusted, the hubcaps were ruined and the inside looked as if the windows were left down the interior was nasty. The "salesman" then tried to say the car was worth $5000 more than the bluebook. You should be ashamed! Shame on your business. You wasted our time. Disclose issues and post correct pictures online read more

Look, they get all the crabby reviews for a reason. I want to add that their service department is absolutely the worst. I have a Kia forte been in the service department at Least 4-5 times for the daytime running fog lights. I finally took it to another dealership for the bulb replacement. To my surprise. They informed me that the bulb carries a one year warranty. Well, but Butler Kia never informed me of that. In fact they charged me every time I go in to get my bulb replaced. I have left Butler Kia service manager three messages but never gotten a call back. Stay away from them go somewhere else. read more

What seemed to start off as a great experience has quickly changed for me. Salesperson JB just wants to get you in a car and get you out of there. I was sold a car that they are now refusing to fix and refusing to respond to my messages and calls. At first i was told it just needed a recharge and to bring it in 6/30. After 2 hrs of waiting with nothing getting done , i was told i needed a new AC compressor and switch. Jb knew this before selling the car. I was told it would take 2 days for the parts to arrive and they'll call. Never heard back. I've reached out for a loaner car, I've reached out for an eta, yet nobody wants to respond. I still haven't received the title yet, but was supposed to get that 6/30 as well. I'm not sure why i was recommended to go here but i will never recommend anyone else. Take your chances somewhere else as i am now stuck in the dead summer with no AC read more

Most horrible car dealer I have ever been to In My Life the day after I bought the car my salesman had a heart attack and they fired him my car broke down on the way home from work the next day and no one would help me things just kept getting worse I bought a really expensive warranty that they refuse to honor they lied and said they would fix it they kept my car for a month and did nothing did not give me a loaner I had to pay for Uber to get to work for a month then they gave me back the car with nothing fixed lies Over pricing don't ever go there I would never go there again read more

bought 42,000 dollar car. was not told I did not have anywhere to put front plate on. I live 50 miles away. a couple days later when try to put on, there's no where to put it. called and said I needed a bracket. next time your out here swing by. I'm never out there. barely drove car for 4 months. was in communication with salesman about coming out there to get it finally put on. said I would be out at 9 am a few days before. he said great. I show up and first thing they tell me is I don't have an appointment, and then they don't have the part. drove out of my way for no reason. problem was next day was moving out of state. poor communication. service guy I spoke to was very nice. my problem is with every single other Kia employee there, and Kia for building a car that there buyers have to literally go thru a million hoops to get a front plate put on. As I continue to this horrible ordeal. I go to another Kia dealer out of state, and they order me the wrong part. service is dead. Kia chesterfield service dpeartment is tiny and my whole experience was and still is horrible read more

The front of house guys are fine, the slime balls are the finance guys who'll totally take you for a ride. Also I asked them to finance the registration through the loan and they didn't. Idk, why do all finance guys have to be greaseballs? read more

My Kia overheated and was towed to this location on a Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnostics. Which then turned out to be something I could claim as comprehensive coverage on my insurance. The insurance adjuster called Kia at 8:04 AM that Friday leaving a voicemail as they needed pictures before approving an estimate. Kia did not provide pictures to my insurance until the following Monday. Insurance approved to cover the full amount, so then parts were ordered. My car finally was repaired and ready for pickup end of day Thursday. This was a total of 2 weeks! At pickup Doug gave me a stapled piece of paper with the total line amount. Because they charge 2% fee on credit cards I brought a check. I wrote the check out for the amount that was shown and a few minutes after leaving he called to say I wrote the wrong amount. My amount matched what was listed on the front page as total, but he then tells me I needed to flip all the way to the back page for the "true" total which he NEVER presented to me. So ended up having to use a card and pay $35 in fees. Next time they should be very clear on how much is owed especially when writing a check. I've never been to this location so if I ever need to be towed in the future I will most definitely go to a different Kia dealership. This was an unpleasant experience start to finish. read more

Just like all the other reviews say, the service department is both lazy and incompetent. It starts when you buy the car and they didn't bother to clean nor remove all the plastic from the vehicle. But the real fun starts when you need service. Like the other reviews, in most cases they don't even bother to work on it. During my first visit, some lady had come in because they had put the wrong oil filter on. But the real shame was that they had my car for 30+ days and started (you can tell from the app) a total of 3x. Save yourself the trouble and pick any dealer other than this one. read more

FALSE ADVERTISING. Furious that my fiance & I wasted 2 hours of our time at Jim Butler Kia. They had listed on facebook a 2017 Honda Odyssey with 200k miles, posted over a month ago. The ad clearly stated the van had passed a 165 point inspection. So we drove there, they showed it to us, took it for a drive, then went inside to go over details & negotiations. AFTER we spent about 45 minutes there.. looking at the van, putting a car seat in it to drive, etc they then tell us the car had NOT been inspected at all! Very annoying. They then spent over an hour PRESSURING us to make a commitment to purchase. We made a deal, left a deposit, then barely heard from them the next day. The following day (today) the ad was changed to sold. An hour later my fiance was TEXTED saying the van is going to wholesale! No call, no reasonable counter offer, nothing. My fiance called and spoke to the manager Kenny who had an attitude right off the bat and said he would sell it for $11,500 which was over TWO THOUSAND DOLLARS MORE than the listed price of $9,150! Because it needs "$4,500" worth of repairs. Then maybe you shouldn't have posted it in the first place!! If you list a vehicle saying it passes an inspection, it should have passed the inspection already. Especially in the month it's been there! Don't waste people's time and make deals you won't honor!! Oh yeah, the building smells like something died in the air vents. Not at all what I expected from a large dealer. Very dishonest and unprofessional. Bad service and bad business. read more

I have been very pleased with our service from Jim Butler Kia. We bought a new Kia Carnival and our sales representative Jean Silverio has been exceptional. He was very prompt with communication and clear before the sale. The sales process was quick and painless, especially compared to previous lengthy experiences at car dealers. Even after the sale he has responded to questions and concerns and giving assistance. read more

Excellent sales experience! They were fast, friendly, respectful of my time, no nonsense, and have competitive pricing. I recommend Doug Willis. He's excellent to work with. read more

How effing pathetic that this dealership wants the customer to pay an extra 2% for getting service done,,,, while they are a bare minimum facility. Yes I'm going to look into getting rid of this car . There is a cost to doing business business, and Jim Butler sucks at it . read more

Finance guy baits a switches telling you he is guying down points on your loan to lower your interest rate and uses an aftermarket warranty sales gimmick steer clear. When you go in and try to talk to management your left sitting there for 10 minutes management doesn't come out and they send out the exact person that is shady and tries to make excuses. They also hit the fact that the car had hail damage. read more

Hayssam was a fantastic sales representative, and Dominic in finance was amazing as well!

I bought my 2021 Honda CRV here. No problems really. But then, after a year, I got a couple chips in the front windshield. I went to get the windshield replaced, but they wouldn't do it because they found a LoJack(theft deterrent) in the car and said if they were to take off the electronics on the windshield, the lo Jack may be triggered. So they said to have it removed. I took it back to Jim Butler KIA, and they removed it no problem. That was on a Friday. It's getting cool, so there's no reason to open the sunroof. A couple days later, it's nice out, I push the button to open the sunroof, it doesn't open. I figured it had to be related to the lo Jack removal. Call Jim Butler, tell them the story, he says there's no way they are related, but he's happy charge $190/hr to replace a fuse. I said the sunroof was working PRIOR to taking out the lo Jack. His answer was, again, it wasn't because of that. It's literally the only work that was done on my car! I won't use them again. Shady work! Take ownership! Terrible customer service! read more

Their service dept is amazing! Yes they're busy but they get it done! They're friendly and don't try to sell you parts or work that isn't needed (back 4 years ago diff story) I've been using them since 2018 and I trust them completely! As for sales, there might be a few bad eggs in the bunch but all in all they'll find you the deal you're looking for! When we went in to purchase our Kia Oct 2018 we didn't like our sales guy and requested a new, by next day the manager dealt with us and we drove away in our new car! Which to this day I'm still in love with my vehicle! read more

Butler Kia is a great car dealer that is low pressure and high quality. If you're into exotic sports cars, or would like to utilize different types of vehicles yet only have one in the driveway, check out their Black Tie service. Ask for Dylan! read more

Jim Butler KIA - Car Dealers Near Me - Chesterfield, Missouri

I am 61 my wife 67, this was the single WORST car buying experience EVER! From The online appointment taker telling me the car I wanted was in stock to drive, to the inexperienced sales person who answered most ?? With I don't know, to Roger the sales manager "splaining" to me why he wasn't going to tell me the value of my trade in etc etc etc. to the finance guy who congratulated my wife on the purchase of our new car with a hand shake and not me after I insisted we didn't need a warranty! 5 hours picking up the car even after we had completed credit apps and supplied vin numbers for trades. AND told them we had to be at work in 2 hours. We didn't even try to negotiate price. We only bought the car there because it was the ONLY one with exactly what we wanted in the greater STL area. Kayte was the only customer oriented person in the place, if not for her I would have driven off. But she got me back in and Scott helped calm the situation but honestly I have never been treated so disrespectfully ever. Even the cargo tray that they promised us came and it was floor mats not a cargo cover. If you can buy a kia anywhere else I highly recommend you do! Often dealers can swap cars from one dealer to the other we learned in the process, but our car was in transit so we were stuck. This place is too busy being a selling machine then being a customer focused advocate. RUN!!! Jim Butler is ....powerhouse? Naw A real louse is maybe a better fit at this location. read more

I bought my brand-new Kia Sportage from this dealership back in Nov 2012. In all these 8 years, I've brought my car to their Service dept exclusively. Literally every time it takes AT LEAST 1.5 hours for an oil change and tire rotation, even if you have an appointment. I make an appointment every time and even show up 5-10 mins early sometimes. It doesn't matter. It takes at least 60-90 mins. To make matters worse, they NEVER have courtesy cars. So if you like spending literally hours at the dealership waiting for an oil change, buy from here. If you need to bring your kid with you for service, they'll get crabby. Sometimes I don't mind the wait because I have time, but literally EVERY TIME I'm waiting for an insane amount of time. Everyone's nice enough and the facilities are okay, but for the last 8 years there's always an excuse for why it takes forever to get car maintenance done. Most of the time the reason is they're short-staffed. Management needs to staff appropriately and provide more courtesy cars. My car's over 100,000 miles and I'm looking to get an Optima. I probably won't get it here because of their Service dept issues. ‍ read more

They sold me a car with 184,000 and said it was amazing. Then when I found out the engine and transmission are bad they said well you signed the papers that meant no warranty so they told me off in public. I signed for a car they said was great. They let me sign for a piece of sh@t then blamed me for buying it. DO NOT TRUST Cheryl or Brad the owner, he'll threaten you and lie instead of helping you if you have an issue. read more

Service department is unfortunately incompetent at Jim Butler. I made an appointment to have my car serviced and dropped it off. No updates or follow up provided, no one picking up the phone for at least 6 call attempts. When I finally connected with the assigned service rep Jamie, being left on hold until their office closed with no follow up (30+ minutes of listening to music after being told hang on a minute), all to find out from the supervisor Steve after 8 days of their having my car that they hadn't provided any service, were unable to, and had no suggestions and offered nothing but a tepid and completely unacceptable apology. Not sure if the owner of the dealership reads these things or if anyone there cares, but people in that office need to be fired. Each time my wife or I went in, we saw pretty poor behavior from I believe her name is Jamie Perkins, and I just will never use them ever again. An apology after sitting on my car for 8 days and doing nothing with it doesn't cut it. Stay away. read more

Great sale team, super fast pace was in and out. highly recommend! The delivery process was quick and easy!

Great service...great people, great car!! We were very pleased with the experience! Sales person was helpful and knowledgeable. Finance manager was the same. They were very cognizant of keeping things sanitized and socially distanced! read more

Jim Butler KIA - Car Dealers Near Me - Chesterfield, Missouri

Had an appointment. Waited over an hour just to see the salesman to pick up a car, cash. Then we had to wait another hour to see the finance man for a cash deal. Went home 4 hours, yes, 4 hours later. Then we found out things were missing from the car & not on the window sticker, 3 items. No explanation given till we got home & called the dealer, reply came 2 days later. Items were out of stock so Kia took off the window sticker. Dealer never mentioned it. Deposit was not figured into total price, still waiting for deposit refund because they forgot to take it off what we needed to pay them. Very upsetting. Buying a car is too much work. read more

Had a great experience with Jean Silverio working out an out of state deal. Jean was highly responsive and answered all my questions quickly. Highly recommend him and the dealership for not taking advantage of customers during a turbulent market. read more

Jim Butler service department is the worse. We bought two cars, Sorento and Forte, in 4 months from them. You think they would treat us well. They are lazy and incompetent. The Forte had an issue with an alert going over every 10 secs. They said it was bc we had tint on our front windshield and it didn't happen to other cars. We don't have tint on the front!! Google told us it is happening to a lot of fortes AND how to fix it!! An oil change takes 2 hours even when you make an appointment. Another time I brought my car for an oil change and recall. They didn't fix recall and then didn't tell me until I asked. They said oh we need to order a part and you have to come back. Even with free oil changes, we are NEVER going back! read more

I would never buy a vehicle(Kia) that is stolen daily due to manufacturer irresponsibility. However, that hasn't stopped the Kia family from texting me multiple unsolicited messages in the past 48 hours. I've not requested anything from them yet they harass me with unwanted texts? This is a poor business model and I'd avoid doing business with these people. read more

Never do business with these guys again. Sold plenty of cars but these guys are the worst to deal with and lack any customer satisfaction. Love the Kia vehicles but there are plenty of other Better Kia dealers! read more

Took my car is for service and got it back damaged . My wheels were damaged it looked like they was taking off the lug nuts on one wheel and scuffed the paint where the lug nut area is and then one wheel in the front have black spots all over my wheels . The guy there saying in came in like that . I know 100 percent sure it didn't come in like that because it a white on white wheels car I would know if there were black spots all over or paint chipped off the wheel, left message for manager but nobody has contacted me to resolve this . Honestly if you guys are going to be that unporfessional at least call snd say your sorry and take ownership of the damage read more

Jim Butler KIA - Black spots can't wipe or clean off - Car Dealers Near Me - Chesterfield, Missouri

Came in wanting a car, got out with the car I wanted. Fantastic value! Sales Manager is an Affton native, so we had a lot to talk about. Thank you so much for your business! read more

I'm writing my first Yelp review today in hopes that it helps others avoid the situation I'm in. I live out of state. I purchased a car from Jim Butler Kia in June. It's August and I still do not have a title or bill of sale. I travel for work and have a new car that I can't drive. I also just found out that the dealer sent my title to the wrong state - a state in which I don't live and have never lived. I just feel taken advantage of. This is awful. Never should've done it. read more

Kept raising price on car after sales prices was established. They are trying to take advance of anyone they can. Service is terrible with no communication. read more

Horrible communication. To get any updates on our new car, that we waited 3 extra months than we were told it would be ready, we had to call. When we did call, we got excuses...oh I emailed you, must have gone to junk or I had the wrong email. Not true. We were then asked to give our salesperson a great rating, even if we weren't happy...so we could get a free oil change. We love the car though! read more

Had a motor go before the warranty which covered it which is good. BUT it took more than a month for them to switch it out. Also, got a new telluride and am supposed to get free oil changes. Made appointments but it takes HOURS for them to change the oil. If you leave the place to go get coffee or something they put you to the back of the line and apparently have to wait IN THE BUILDING or they dont to the work? That makes no sense. They seem to overbook their staff and have no official appointments even though they sign you up for a specific time. We've had 2 kias and really like them but would NOT recommend this dealership. read more