I've been driving past this location since they opened 8 weeks ago, planning to try them out as…read moretheir location is much more convenient for me than the other Land Rover dealer in the region. 1) great service. I was promptly met upon driving up by Blake, checked in and given a tour of the facility while my LR4 was being worked on. 2) quality work. Complimentary multi point check and car wash, plus good pricing on other services. Identified some issues to get taken care of but no pressure on getting them done now. 3) nice and comfortable wait. Free coffee, comfy couches, good ambiance and of course the latest Land Rovers and Jaguars. Bottom line. I will be back.

BUYER BEWARE! I…read moreleased a 2024 Defender 130x from your Chesterfield, MO dealership a week ago and am VERY unhappy. We were misled to believe it could handle serious off-roading. We had multiple conversations about what we wanted to do with us and were assured it was the vehicle for the job. Not ONCE were we told that the V8 is the only one that can do that. Within 5 days of acquiring the vehicle, we attempted to take it off-road (and by off-road, I mean an EASY-rated trail). This should have been a piece of cake. It was not. Twice it almost had to be towed out by a Jeep because it was sliding backward on a very minimal, dirt road. On top of that, the items we comprised for the ability to have a rugged vehicle are a disgrace to automobile manufacturers. The app keeps glitching, so remote start works...sometimes. The interface struggles, freezes and goes blank. It keeps switching driver profiles. The USB cover barely stays attached to the car and rattles loose on bumps or when you unplug the cable. CarPlay can't seem to switch back and forth with your UI, so when I listen to or send a text, I can never get back to my music and have to restart. The interface glitches on me DAILY - freezing when I am trying to use navigation, CarPlay, and cameras. We went back to the dealership on Monday. And were persona non grata. I wrote a glowing Google review of your dealership the night I got my new vehicle, impressed by the level of care and attention (I have since removed it and am holding off on revising it and posting other reviews until I see how this issue is handled). Apparently, that goes right out the window after you complete a transaction. After 45 minutes of waiting for the manager, another sales associate said "Yeah, these things can't wheel...you want the Defender of the 90s"... Yet again, we were misled about what this is capable of. Ryan said he would email options to deal with this. He didn't. The owner, Jordan Aron, was even less helpful - offering to buy back the car (again, ONE WEEK LATER) at a loss to me of $17k, offering me $95k which is less than KBB trade-in, and still requiring I pay tax, title and registration for a total loss of $22,544. So, now I have an expensive vehicle that was grossly misrepresented and I am beyond unhappy. When I posted my experience on Facebook, they blocked me. The car looks great, that's about it. Is this who you want to do business with???

Wow, a standing ovation for Keith, the "service manager," for proving that things can, in fact, get…read moreworse every time they touch your car! I brought mine in for simple cosmetic work (because silly me, I paid extra for all those "warranties") and somehow they managed to turn it into a full-blown disaster--three times in a row. They love keeping your car hostage for months, denying you a loaner, and then act shocked when you're upset. Picked it up after being told it was "fixed," and--guess what?--still broken. Trim hanging off, doors scratched like a cheap toy, and Keith's attitude? Chef's kiss of arrogance. If you enjoy wasting money, time, and brain cells, Jim Butler's your place. If not, run.

Mechanics did the work, but management and service fell completely short at Jim Butler Kia…read more I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn't even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM--no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here.

Mike Baugh from Sales and Bijan Porshahidy from Finance helped me pick up this fantastic 535d…read moreXdrive on February 28th! Fast responses, easy paperwork online, was in and out of the dealership within 30 minutes signing a wet copy for my title. I highly recommend you ask for Mike, my sales experience was great, he even took photos and videos of the engine bay, underneath the vehicle, and highlighted everything. I was able to drive this back from St. Louis to Chicago with no issues and a full tank free of charge! Excellent customer service that I did not expect going to the average dealership. Thank you again Mike and Bijan from Lou Fusz Ford!

I bought a car through Auberto "Kiko" Salcedo, he was helpful and very patient with me when I asked…read morequestions and couldn't decided which car I wanted. Always made me welcome when I would come in. Thanks Kiko for making my buying experience a good one!

My husband and I drove our jag from Mn to MO we needed an oil change and decided to get it in St…read moreLouis, the best decision we have made in a long time, we scheduled an appointment on the road we got in the same day, unbeknownst to us our car was scheduled for a99.complimentary multi-point inspection, and there was a recall on something, all this included an oil change filters and other things cost $0 . We were first told the oil change would be $245 then Emma the young woman that helped us said let me check to see if it's time for your 99. Inspection, low and behold it was our time , she said had we come in 30 days later it would have been to late to get this free service. I purchased a jag license plate holder for the front of the car and we got a complimentary one for the back of the car it has the Chesterfield jag name on it we are proud to rep for this dealership. They were great and very friendly.

I just bought a 2005 Lotus Elise and I realized there was a possibility that it might need a…read morerecalled part replaced, so I e-mailed their service dept the VIN and the guy who responded, Sam, told me it needed the oil line replaced and the ECU reflash performed. We exchanged e-mails and settled on a date for me to bring it in. I like that you can bring in cars after hours for service and even pick it up late since the service dept people leave at 5pm daily. That's pretty convenient. They replaced the part and also took the time to vacuum my carpets which was really nice of them. (Not a whole lot of carpet to clean in the Elise though, lol!!) I also paid for a state safety and emissions inspection and that was no big deal either. He did offer to do other services on the car but when I found out the cost, I said I'd probably just do the fluid flush myself to save cash, same with oil change, and he wasn't offended at all. I like it when people aren't pushy at car dealerships. It makes a lasting impression, for reals. They are pretty much the only show in town for Lotus, so I am glad the service dept was good to deal with. I do not know about sales dept, however. Also was surprised this place wasn't on Yelp, so I added them.

If you just want to see the cars, it's a good place to go. They won't bother you, as long as you…read moredon't touch the cars! They aren't bothered at all by tourists and allowed me to take several pictures. There are several cool displays and cars to see. You can spot an occasional Tesla or somebody starting up a supercar.

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

My 1st and last experience with Jay Wolfe Toyota lasted less than 30 minutes and could not have…read morebeen worse. These folks have no clue what they're doing, especially the service department. What a bunch of clowns! I called the day before to schedule an appointment for an oil change. When the person booked the appointment, they made note of the make, model and year of my car, which is a 2020 Mercedes Benz CLS53 AMG. When I showed up to the appointment, the service manager told me it might be awhile because they didn't have the correct oil and filter on-hand for my car. He made a call to someone and they said they could have the correct products there in short time, so I stayed. Then, I mentioned to the service representative that when I bought the car from Toyota of Cedar Park in Texas, I purchased a "Prepaid Maintenance Plan" (PMP) through "Toyota Auto Care" for $1000 that was supposed to cover oil changes and tire rotations for 36mo/40kmi. but could ONLY be used at Toyota dealerships. She asked me to email her the contract, which I did. At the same time I purchased the PMP through Toyota Auto Care, I paid nearly $6000 for a "Mechanical Breakdown Service Contract" (MBSC) through APEX that covers everything else outside of regular maintenance, like oil changes. Both, the PMP and the MBSC contracts are included in the same PDF file that I emailed to the service rep at Jay Wolfe Toyota. A short time later, here comes the Service Manager to inform me that he "Called Toyota and they said that I only have a Mechanical Breakdown Service Contract and that it does not cover oil changes." Knowing that was incorrect, I asked for my car back and left. I immediately called Toyota of Cedar Park and spoke to a service rep who promptly checked their system and confirmed that it shows TWO SEPARATE CONTRACTS, one was the PMP and the other the MBSC, and that, YES, the PMP does cover oil changes and tire rotations. They have no clue why other Toyota dealers (yes, I have now been to more than one and the 2nd dealership experience was even worse!) aren't getting it. I wouldn't recommend Jay Wolfe Toyota to anyone for anything.

one of the most unorganized operations we've ever seen... the staff are not helping customers at…read moreall. no explanation of features. all have worked at Honda, toyota, other dealers.. they don't know the product. sales staff now pestering from other states. Here's the bottom line... if the sales process is anything like the maintenance and service.. that's enough to scare us away Update. Sales staff has called and asked questions. Love the turnaround. Wish them well.

I was a prospective Tesla customer until I got a load of their disinterested Chesterfield customer…read moreservice staff. I showed up for my 1PM test drive on time and the customer service rep was no where to be found. Fifteen minutes later he shows up and then informs me the model I had arranged to drive was just given out for another to demo. I told him I taken time off work for this appt. He could have cared less. The staff at the Chesterfield location are completely absorbed into their computers, leaving customers to mill about looking for help. I have changed my mind on Tesla-No thanks.

Had an appointment a week in advance for 11am. Got there on time and went across the street to kill…read moretime at McDonald's. 45 minutes later they still hadn't worked on it and took walk ins ahead of my car. What's the point of making an appointment if they're an hour late starting on the vehicle. I hate when doctors keep me waiting an hour much less oil change guys.

Mike has been very rude and the service has not been good. Any question that I've asked has barely…read morebeen answered and he has been very short. I called to check on my car and he said they were looking at it and then immediately hung up. He needs to work on his customer service because that is his job and he is being paid to talk to customers.