I'm extremely disappointed with my experience. I had store/service credits that expired with no…read morenotice or reminder of any kind. I came in to use them 18 days after the expiration, and instead of any effort to resolve the issue or offer a reasonable accommodation, I was essentially brushed off. What made this worse was the manager's response: "Read the fine print next time." That kind of dismissive attitude is unacceptable, especially when the situation could have been handled with basic professionalism and customer service. I understand policies exist, but good businesses communicate clearly and treat customers with respect when there's a problem. This location did neither. I won't be returning, and I can't recommend it to anyone who expects fair warning and courteous treatment.

Everybody was very friendly and helpful. We did a demo drive which was excellent and our advisor…read more(Trev) explained everything to get us started really well so we enjoyed it so much.

I was in a car accident last week and there's a chance my car is totaled. My husband and I decided…read moreto start looking at cars - just in case! We're interested in checking out the Kia Telluride. We went to Jim Butler Kia on a Monday evening. We actually made it in the door without being attacked by multiple salespeople. We spoke with Tyler and explained that we were not prepared to buy anything yet, but wanted to see a Telluride and test drive it. Tyler showed us one and we drove it around and afterward he showed us another one that had different options on it. He answered all of our questions and was never pushy. As we were leaving, I mentioned that was the most pleasant visit to a dealership we'd ever experienced. If we end up getting a Kia, Tyler will get the sale!

Mechanics did the work, but management and service fell completely short at Jim Butler Kia…read more I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn't even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM--no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here.

Great experience. I've seen the bad reviews and they are misplaced. Iautoagent is a broker. The…read moredeal is actually with the seller. I've used them great success. They provide me with all Carfax reports, inspection reports, and even recommend a good warranty which I always buy.

WORST EXPERIENCE EVER!!! they blocked you when they almost…read moregot you in a car accident because of they're vehicles in poor shape

BUYER BEWARE! I…read moreleased a 2024 Defender 130x from your Chesterfield, MO dealership a week ago and am VERY unhappy. We were misled to believe it could handle serious off-roading. We had multiple conversations about what we wanted to do with us and were assured it was the vehicle for the job. Not ONCE were we told that the V8 is the only one that can do that. Within 5 days of acquiring the vehicle, we attempted to take it off-road (and by off-road, I mean an EASY-rated trail). This should have been a piece of cake. It was not. Twice it almost had to be towed out by a Jeep because it was sliding backward on a very minimal, dirt road. On top of that, the items we comprised for the ability to have a rugged vehicle are a disgrace to automobile manufacturers. The app keeps glitching, so remote start works...sometimes. The interface struggles, freezes and goes blank. It keeps switching driver profiles. The USB cover barely stays attached to the car and rattles loose on bumps or when you unplug the cable. CarPlay can't seem to switch back and forth with your UI, so when I listen to or send a text, I can never get back to my music and have to restart. The interface glitches on me DAILY - freezing when I am trying to use navigation, CarPlay, and cameras. We went back to the dealership on Monday. And were persona non grata. I wrote a glowing Google review of your dealership the night I got my new vehicle, impressed by the level of care and attention (I have since removed it and am holding off on revising it and posting other reviews until I see how this issue is handled). Apparently, that goes right out the window after you complete a transaction. After 45 minutes of waiting for the manager, another sales associate said "Yeah, these things can't wheel...you want the Defender of the 90s"... Yet again, we were misled about what this is capable of. Ryan said he would email options to deal with this. He didn't. The owner, Jordan Aron, was even less helpful - offering to buy back the car (again, ONE WEEK LATER) at a loss to me of $17k, offering me $95k which is less than KBB trade-in, and still requiring I pay tax, title and registration for a total loss of $22,544. So, now I have an expensive vehicle that was grossly misrepresented and I am beyond unhappy. When I posted my experience on Facebook, they blocked me. The car looks great, that's about it. Is this who you want to do business with???

I've been driving past this location since they opened 8 weeks ago, planning to try them out as…read moretheir location is much more convenient for me than the other Land Rover dealer in the region. 1) great service. I was promptly met upon driving up by Blake, checked in and given a tour of the facility while my LR4 was being worked on. 2) quality work. Complimentary multi point check and car wash, plus good pricing on other services. Identified some issues to get taken care of but no pressure on getting them done now. 3) nice and comfortable wait. Free coffee, comfy couches, good ambiance and of course the latest Land Rovers and Jaguars. Bottom line. I will be back.

Mike Baugh from Sales and Bijan Porshahidy from Finance helped me pick up this fantastic 535d…read moreXdrive on February 28th! Fast responses, easy paperwork online, was in and out of the dealership within 30 minutes signing a wet copy for my title. I highly recommend you ask for Mike, my sales experience was great, he even took photos and videos of the engine bay, underneath the vehicle, and highlighted everything. I was able to drive this back from St. Louis to Chicago with no issues and a full tank free of charge! Excellent customer service that I did not expect going to the average dealership. Thank you again Mike and Bijan from Lou Fusz Ford!

I bought a car through Auberto "Kiko" Salcedo, he was helpful and very patient with me when I asked…read morequestions and couldn't decided which car I wanted. Always made me welcome when I would come in. Thanks Kiko for making my buying experience a good one!

I just bought a 2005 Lotus Elise and I realized there was a possibility that it might need a…read morerecalled part replaced, so I e-mailed their service dept the VIN and the guy who responded, Sam, told me it needed the oil line replaced and the ECU reflash performed. We exchanged e-mails and settled on a date for me to bring it in. I like that you can bring in cars after hours for service and even pick it up late since the service dept people leave at 5pm daily. That's pretty convenient. They replaced the part and also took the time to vacuum my carpets which was really nice of them. (Not a whole lot of carpet to clean in the Elise though, lol!!) I also paid for a state safety and emissions inspection and that was no big deal either. He did offer to do other services on the car but when I found out the cost, I said I'd probably just do the fluid flush myself to save cash, same with oil change, and he wasn't offended at all. I like it when people aren't pushy at car dealerships. It makes a lasting impression, for reals. They are pretty much the only show in town for Lotus, so I am glad the service dept was good to deal with. I do not know about sales dept, however. Also was surprised this place wasn't on Yelp, so I added them.

If you just want to see the cars, it's a good place to go. They won't bother you, as long as you…read moredon't touch the cars! They aren't bothered at all by tourists and allowed me to take several pictures. There are several cool displays and cars to see. You can spot an occasional Tesla or somebody starting up a supercar.

I came in for a 10 a.m. appointment October 13, 2021. Allan Holley was my service technician, and…read morehe did a spectacular job. He looked up my service profile, corrected my address (It hasn't changed in 34 years, but it was cross-matched with my youngest son's address and phone.) Everything got straightened out. Then, I needed my radio code to be recalibrated. Allan got in the car, turned it on, and the radio worked. WHO DOES THAT? HOW DOES THAT HAPPEN? It's an anti-theft radio. So, I guess if it doesn't move, it gets turned back on. I didn't know that. Allan estimated the car would be completed by 11:30 a.m. I was there for normal service, emissions inspection, radio recalibration and a car wash, which is free if you bought the car from West County Honda -- which I did. I was sitting in the service waiting area reading a book and I hadn't even finished a full cup of coffee -- and Allan came in to say everything was done. Holy mackerel! How important it is to keep up with standard service on your car!

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's…read morewhere your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot.