Great car buying experience! I found the car online, called and spoke to Eric, the owner of…read moreGallery, and he gave me insightful information on the car. I was very interested and asked that he arrange financing in advance of me coming in to see the car in person---I live about 240 miles away in suburban Kansas City. I arrived Saturday morning and was greeted by Rachel the office manager who was expecting me, test drove the car, and then finished up the paperwork. It was all so easy and laid back. A slight problem was discovered with the cars locking mechanism just as I was prepared to leave for KC, so Rachel arranged for a repair shop very near my home in Overland Park to take care of the necessary repair. First class service, and you will find a terrific group of employees at Gallery Motor Company. My Lexus ES300h is exceptional, and I couldn't be happier with my purchase!

Very unprofessional , told us they would hold a car after driving there told us it was sold .read more

one of the most unorganized operations we've ever seen... the staff are not helping customers at…read moreall. no explanation of features. all have worked at Honda, toyota, other dealers.. they don't know the product. sales staff now pestering from other states. Here's the bottom line... if the sales process is anything like the maintenance and service.. that's enough to scare us away Update. Sales staff has called and asked questions. Love the turnaround. Wish them well.

I was a prospective Tesla customer until I got a load of their disinterested Chesterfield customer…read moreservice staff. I showed up for my 1PM test drive on time and the customer service rep was no where to be found. Fifteen minutes later he shows up and then informs me the model I had arranged to drive was just given out for another to demo. I told him I taken time off work for this appt. He could have cared less. The staff at the Chesterfield location are completely absorbed into their computers, leaving customers to mill about looking for help. I have changed my mind on Tesla-No thanks.

Wow, a standing ovation for Keith, the "service manager," for proving that things can, in fact, get…read moreworse every time they touch your car! I brought mine in for simple cosmetic work (because silly me, I paid extra for all those "warranties") and somehow they managed to turn it into a full-blown disaster--three times in a row. They love keeping your car hostage for months, denying you a loaner, and then act shocked when you're upset. Picked it up after being told it was "fixed," and--guess what?--still broken. Trim hanging off, doors scratched like a cheap toy, and Keith's attitude? Chef's kiss of arrogance. If you enjoy wasting money, time, and brain cells, Jim Butler's your place. If not, run.

Mechanics did the work, but management and service fell completely short at Jim Butler Kia…read more I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn't even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM--no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here.

Great experience. I've seen the bad reviews and they are misplaced. Iautoagent is a broker. The…read moredeal is actually with the seller. I've used them great success. They provide me with all Carfax reports, inspection reports, and even recommend a good warranty which I always buy.

WORST EXPERIENCE EVER!!! they blocked you when they almost…read moregot you in a car accident because of they're vehicles in poor shape

Mike Baugh from Sales and Bijan Porshahidy from Finance helped me pick up this fantastic 535d…read moreXdrive on February 28th! Fast responses, easy paperwork online, was in and out of the dealership within 30 minutes signing a wet copy for my title. I highly recommend you ask for Mike, my sales experience was great, he even took photos and videos of the engine bay, underneath the vehicle, and highlighted everything. I was able to drive this back from St. Louis to Chicago with no issues and a full tank free of charge! Excellent customer service that I did not expect going to the average dealership. Thank you again Mike and Bijan from Lou Fusz Ford!

I bought a car through Auberto "Kiko" Salcedo, he was helpful and very patient with me when I asked…read morequestions and couldn't decided which car I wanted. Always made me welcome when I would come in. Thanks Kiko for making my buying experience a good one!

I just bought a 2005 Lotus Elise and I realized there was a possibility that it might need a…read morerecalled part replaced, so I e-mailed their service dept the VIN and the guy who responded, Sam, told me it needed the oil line replaced and the ECU reflash performed. We exchanged e-mails and settled on a date for me to bring it in. I like that you can bring in cars after hours for service and even pick it up late since the service dept people leave at 5pm daily. That's pretty convenient. They replaced the part and also took the time to vacuum my carpets which was really nice of them. (Not a whole lot of carpet to clean in the Elise though, lol!!) I also paid for a state safety and emissions inspection and that was no big deal either. He did offer to do other services on the car but when I found out the cost, I said I'd probably just do the fluid flush myself to save cash, same with oil change, and he wasn't offended at all. I like it when people aren't pushy at car dealerships. It makes a lasting impression, for reals. They are pretty much the only show in town for Lotus, so I am glad the service dept was good to deal with. I do not know about sales dept, however. Also was surprised this place wasn't on Yelp, so I added them.

If you just want to see the cars, it's a good place to go. They won't bother you, as long as you…read moredon't touch the cars! They aren't bothered at all by tourists and allowed me to take several pictures. There are several cool displays and cars to see. You can spot an occasional Tesla or somebody starting up a supercar.

I came in for a 10 a.m. appointment October 13, 2021. Allan Holley was my service technician, and…read morehe did a spectacular job. He looked up my service profile, corrected my address (It hasn't changed in 34 years, but it was cross-matched with my youngest son's address and phone.) Everything got straightened out. Then, I needed my radio code to be recalibrated. Allan got in the car, turned it on, and the radio worked. WHO DOES THAT? HOW DOES THAT HAPPEN? It's an anti-theft radio. So, I guess if it doesn't move, it gets turned back on. I didn't know that. Allan estimated the car would be completed by 11:30 a.m. I was there for normal service, emissions inspection, radio recalibration and a car wash, which is free if you bought the car from West County Honda -- which I did. I was sitting in the service waiting area reading a book and I hadn't even finished a full cup of coffee -- and Allan came in to say everything was done. Holy mackerel! How important it is to keep up with standard service on your car!

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's…read morewhere your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

Good selection of cars Unprofessional salesperson in attire…read moreand demeanor Press hard and make sure to get facts - I'm not sure of your interest rate but I think it's between 7.5 & 8.0. Shoddy repairs- a fix to my engine was accomplished with a zip tie. This young sales team of 20-something's can't carry on an intelligent conversation with anyone over the age of 25. BUYER BEWARE!!!

Only use to test drive your car or sell your vehicle for above traditional trade in price…read more The team is a bunch of young men just clocking in for a job. They are not well versed in car knowledge and needed to read off a sheet to tell me about the 2 car models in the same brand! The area is spacious and has charging ports for phones and a fun coffee machine to use as you wait. It is all flat and one level so it is accessible for wheelchairs and they will bring the cars right to the front if you ask.