I was blessed the day I met Don! I've been a loyal customer for several years and always am treated…read morewith respect and repairs done RIGHT! Don and his staff provide reliable service and stand behind their work too. Try'em you'll like'em!

Excellent mechanic, probably the best in Southwest Missouri. Willing to work on Farm equipment!read more

Visited recently as a result of a family recommendation to have the AC checked on a vehicle. I did…read morenot have to wait and the check was done promptly even though there seemed to be a lot of vehicles in the shop ahead of me. Shop is very busy but the service is always prompt and pleasant. Owner is very knowledgeable and seems to strive to accommodate. I highly recommend this shop but I would call ahead to make an appointment.

My elderly grandmother took her SUV simply to have it aligned. She had her vehicle in by opening,…read moreat an appointment that she had for two weeks prior. The staff quoted a 2 hour wait time, my husband had to call on my grandmother's behalf SEVEN hours later! I understand busy businesses but this is Aurora, MO and over seven hours for an alignment is ridiculous. What this boils down to is shady customer service, taking advantage of the elderly, and laziness.

Excellent service, very down to earth and patient with us. Pretty good selection of vehicles, was…read morewilling to hold the vehicle without a deposit, which was pretty amazing. Just wanted to say thank you and we will keep you in mind for the future.

I bought a vehicle under the full original manufacturer's warranty from Mayse. I was assured by a…read moresalesman and a General Sales Manager, multiple times, that if anything went wrong, "we'll take care of you." Well, things did go wrong. The vehicle had an electrical issue where it would randomly become undrivable while going down the road. I had it towed to their service department, where it sat for about a week and a half. Supposedly, they could find no issue with it. After a week, the service guy told me they had stopped driving the vehicle to try to reproduce the issue. He said, "If we can't get it to do it, then we can't get it to do it." It would have been nice to know they'd stopped doing their job days earlier. I picked up the vehicle when I could. Of course, the issue persisted. The second time I brought it in, there were still error codes on the vehicle. I had to argue with the same service guy because he kept saying no one could come out and put a code reader on the car for five minutes. When I got there, he suddenly found the five minutes. They pulled over 90 codes off the vehicle, then told me, "There's nothing we can do. There are too many codes." I suggested they contact Chrysler for help with the diagnostics. They still said there was nothing they could do. With seemingly no options, I went back to the salesman who'd told me, "We'll take care of you." I told him I didn't want the vehicle anymore, since they weren't going to fix it. The sales manager, who had also told me, "We'll take care of you" came out, and I talked to him too. He offered me $5,500 less than I had paid for the car only two months earlier. Then he said, "Give me three to four days," and promised they'd find me a replacement. Over a week later, I'd heard nothing, while still stuck with a vehicle I couldn't drive. I called again, and the sales manager denied everything. He claimed he'd never said he would find me another car in three to four days. After arguing with him too, he finally offered to buy the car back for $4,500 less than what I'd paid. That lowball offer is still ridiculous after only two months, especially given the repeated promises to "take care of me" -- promises that turned out to be lies. I understand that selling a car shortly after buying it looks bad on a vehicle's history. But as a business, if you sell a defective product to a customer, good customer service means trying to make things right, if nothing else. Reluctantly, I accepted the offer, because after two months of this, I needed a vehicle for my family. Eating a $4,500 loss was painful for our budget, but I had no other options. When I left the dealership, the general sales manager was still telling me he'd find me another vehicle. It's been over a month, and no one has called. In fact, over this entire three-month ordeal, not one person from Mayse Automotive ever called me about anything. If all they have to do is take your money and hand you the keys, you might be fine. But if anything goes wrong, they will deny everything and do nothing to make it right. At the end of the day, Mayse sold me a lemon while assuring me they'd "take care of me." They stopped driving the vehicle for diagnosis, letting it sit on their lot for at least a couple of days without telling me. They promised to find a replacement vehicle, then denied ever saying it. They bought the car back from me for $4,500 less than I paid, just two months later. We were effectively without a vehicle for two months, and even had to drive to the birth of my child in someone else's car. I've never felt so mistreated by any business in my life. I didn't expect to get all my money back, but being this clearly ripped off is unacceptable. A lot of people I know will no longer do business with Mayse, so I hope the $4,500 was worth for them. Do yourself a favor and stay away from this place.

Excellent reliable service Great service advisor keeps me in the loop on service. I recommend this…read moreshop

I haven't bought a car here so I can't comment on the dealership's sales team but I did have an…read moreolder model Chrysler repaired there. The repair itself was good and they did fast work at a reasonable price. However, upon arriving home I noticed a large softball-sized dent in the driver's side rear area that wasn't there before taking it in. They don't have a gated area for cars they're repairing and the car was left overnight in the main parking area in front of the shop. Either one of the mechanics hit it backing out of the repair bay or, as I suspect, it was hit by a car backing out of the parking space next to where my car was parked. Whatever the case, they were responsible since my car was left in their care. A lot of calls and visits to the shop (a huge hassle and waste of my time) proved futile and the management refused to pay the simple repair (it would have only been a few hundred dollars to have the dent/scratches repaired). And now that they have not owned up to the damage they're getting negatively reviewed online and I will never take any future vehicle there, nor will I buy a vehicle from them. I will -- and have -- also told everyone I know not to do business with them. They really should have a locked gate for cars under repair and own up to damages incurred to vehicles that they are taking care of.

Very professional, the manager matt stafford was very helpful and made sure everything was taken…read morecare of. Service department has always been easy to deal with and fair with the service we had performed.

I needed a battery for my truck the guy did not have the correct one but he loaned me one and…read moreordered the right one and called me when it came in such great customer service