I can't say enough good things about this insurance company. From the very beginning, they've been…read moreprofessional, responsive, and genuinely caring. Anytime I've had a question or needed guidance, their team has gone above and beyond to make sure I felt supported and understood. A special shout-out to Aggie, who has been absolutely wonderful. She's patient, knowledgeable, and always willing to take the extra time to explain things clearly. Aggie made what could have been a stressful process feel easy and reassuring. It's rare to find someone who combines expertise with such kindness, and she truly stands out. Thanks to Aggie and the rest of the team, I feel confident knowing I'm in good hands. If you're looking for an insurance company that treats you like more than just a policy number, this is the one!

I insured my homes and cars with this independent company for last 15 years. I had very…read moresatisfactory experience with all members of their team. They care about the customers and they give the right advice for the benefit of the customers. I had, for family reasons, to switch to another agent, but asa my family situation is over, I will be back with Bob Romano. I highly recommend the company for all kind of insurance

Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

My daughter is a college student driving a 2020 Kia Forte. Mike steered us to AAA insurance that…read morecharged her $1800 dollars for 6 months. He is only out for the dollar. Don't trust this guy.

I contacted Mike P. based off a referral. I'm newly married and knew Life Insurance is important…read morefor myself and my family. I knew NOTHING about insurance.He was super informative!!! Mike was VERY patient and helpful! He seriously gave me every option I needed without hesitation. I finally made a decision and couldn't be any happier with his service & my policy! Thanks!!!! Would highly recommend to all!

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

My husband and I wanted to consolidate all our policies with one agent and decided to go with State…read moreFarm. When we moved we selected Jim Danko as our agent hoping for the best. We brought him 2 auto, 2 homes and 1 business policy. Unfortunately, things have not gone well. Sandy, who works with Jim, made numerous mistakes with policy information and their office allowed our second home policy and flood insurance to lapse without even as much as a phone call. We thought we were set up on autopay but were only set up on auto-renew. We had no idea the policy had lapsed and during this time there was a major flooding incident on The Chain of Lakes that we were affected by. Fortunately we incurred no substantial damage. It was only by accident 5 months later we figured out the policies were no longer in force. When we exchanged emails with Sandy, asking why we were not ever called because we would never have allowed our policies to lapse, her response was that State Farm mailed us 3 bills and we failed to pay them. While I am sure what she states was true, we thought we were set up on autopay and didn't think twice about it. What happened to good old customer service? How about a phone call or an email? Given the fact that great service is the only thing that distinguished one agent from another, we have elected to move our State Farm Insurance to another agent who does actually call or email their clients when policy premiums go unpaid just to make sure there wasn't a miscommunication. I highly recommend you seek to find an agent who's attention to detail and interest in serving their clients is higher than Jim Danko's. Very disappointing and could have been a catastrophic experience for us. Thank God it was not.

I can't say enough great things about Andrew and his customer service! He really took the time to…read morego over every detail of our policy and answer the million questions we had. He's extremely knowledgeable and is definitely an expert. Thank you again and we look forward to being longtime customers. GO BOBCATS!

Less then 24 hrs after a tornado touched down in the city I live in, Andrew called to check on my…read morefamily's well being and asked about any property damage. Thankfully we were all okay, and did not suffer any severe property damage. In 35 + years of having insurance with a few different companies, I have never had a call from my agent asking about my well being and inquiring about property damage. Usually its you calling your agent to make a claim. I can't say enough great things about Andrew and his associates. It really shows how they make their business personal to their customers, when to so many other agents, the customer is just a # or a paycheck. i strongly recommend Andrew and his associates to anybody needing insurance or wanting to switch to a triple AAA rated, 5 diamond, company that really cares about its customers.

I have taken out auto, home, and whole life insurance policies with this company, and I must say…read morethat Tony has been exceptionally helpful. He assisted me in securing the best possible rates for my auto and home insurance, and he also helped me obtain a whole life insurance policy with a great term and amount. I highly recommend this company and their services.

This a great agency with agents that take time to explain your their recommendations while being…read morevery upfront about the cost. The staff is friendly, efficient, and most knowledgeable. Highly recommended!

Katie is knowledgeable and easy to work with. She is very good at taking a confusing and…read moreoverwhelming subject such as medicare and breaking it down into easy to understand steps. I'm thrilled I found her!

From the owner: Independent Health Insurance Broker focusing on Medicare health and prescription drug plans. When…read moreyou think Medicare, think MedicareKatie!