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    Liberty Mutual Insurance

    2.0 (1 review)
    Open 8:30 am - 5:00 pm

    Services - Liberty Mutual Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    7 years ago

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    Jim Danko - State Farm Insurance Agent - State Farm Agent

    Jim Danko - State Farm Insurance Agent

    (6 reviews)

    Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

    My husband and I wanted to consolidate all our policies with one agent and decided to go with State…read moreFarm. When we moved we selected Jim Danko as our agent hoping for the best. We brought him 2 auto, 2 homes and 1 business policy. Unfortunately, things have not gone well. Sandy, who works with Jim, made numerous mistakes with policy information and their office allowed our second home policy and flood insurance to lapse without even as much as a phone call. We thought we were set up on autopay but were only set up on auto-renew. We had no idea the policy had lapsed and during this time there was a major flooding incident on The Chain of Lakes that we were affected by. Fortunately we incurred no substantial damage. It was only by accident 5 months later we figured out the policies were no longer in force. When we exchanged emails with Sandy, asking why we were not ever called because we would never have allowed our policies to lapse, her response was that State Farm mailed us 3 bills and we failed to pay them. While I am sure what she states was true, we thought we were set up on autopay and didn't think twice about it. What happened to good old customer service? How about a phone call or an email? Given the fact that great service is the only thing that distinguished one agent from another, we have elected to move our State Farm Insurance to another agent who does actually call or email their clients when policy premiums go unpaid just to make sure there wasn't a miscommunication. I highly recommend you seek to find an agent who's attention to detail and interest in serving their clients is higher than Jim Danko's. Very disappointing and could have been a catastrophic experience for us. Thank God it was not.

    Liberty Mutual Insurance - autoinsurance - Updated July 2026

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