Everything went very well! My salesman Rafael Mendoza was fantastic! Followed up and answered any questions I had. read more

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Purchased a certified preowned Kia from salesperson Tomme Chang. Mr. Chang was very professional and friendly. The car had a trim issue so I worked with Dylan Caton in service for repair. Dylan, put me in a new car loaner until my car was repaired. Both employees were very good to work with. read more

It is exceptionally rare these days to not feel like you're getting gouged for every penny, especially with things like car repair. BUT the folks here at Jim Shorkey Kia service center set the bar on professionalism in this industry. LESLY, the service manager that I interacted with this morning, provided a refreshingly positive experience and seems to exemplify the upbeat nature of the staff here. Transparent with pricing, courteous, budget-conscious, clean facilities, and a team with a rarefied level of morale...I'll be coming here for work on my Kia from now on. read more

Had my car towed to them Wednesday afternoon and was told that possibly it would be worked on that day or Thursday which was fine to me. My cars transmission had gone out on a major road in Dacula. I've also been experiencing battery issues with the car as well and let the service writer know that when I initially called to get my vehicle serviced. I received no update from the service department on my car. I had to call up there to check if the tow made it to the correct destination and call for updates on my car. I was then told that the issue with my car was the O2 sensor (how is that the issue for a trans) and it would cost $517.88 and doesn't guarantee that my transmission would be fixed. I asked for a quote for selling the car and someone called me hours later not even telling me the prices they're offering but instead if they could put me in a Seltos. I paid $160 for them to check the issue and nothing was checked or fixed. Fluids were all over engine cover and intake. I had a tow service to the dealership and bring the car back to my house and wasn't told that it was taken from them. I saw the car made it back as I came home. I don't recommend taking a car to get serviced here. If you weren't going to work on the vehicle you could've called and I would've gotten the car to another shop instead of wasting my time and telling me about a non related issue. In that time I could've brought a whole new car. read more

Jim Shorkey Gainesville Kia - Invoice for O2 fix - Oil Change Stations Near Me - Gainesville, Georgia

THIS IS THE PLACE TO BUY YOUR NEXT CAR. My previous car was on its last legs and I was on the hunt for an affordable, reliable SUV - I went to all kinds of dealerships from Toyota to Nissan to Mazda, etc. After exploring my options I landed on the 2026 Kia Seltos - and Jim Shorkey was THE BEST dealership with the best customer service and deals I could find. I will forever recommend Kallie at Jim Shorkey - who made this buying experience not only one of the easiest; but one of the most enjoyable. She has a passion for what she does, a kindness for those she interacts with, and a drive to get you the best deal she possibly can. I went to multiple other Kia dealerships in the North Georgia area, and it's safe to say, I wouldn't go back. My experience with Kallie at Jim Shorkey has earned my loyalty - and I hope yours, too. Trust me - go to this dealership, ask for Kallie & you will not be disappointed!!! read more

Service completed for a recall in less than 2 hours. Kirsten Ridley was and is very professional. greeted me with a professional attitude and friendly responses to any concerns or questions. read more

Worst Dealership for Sales. Don't go here if you want a lot of screw up on ur deal. They play games with Lies and Deciet and at the same time they don't know what there doing or talking about. It's like the staff were newbees. If u want a nightmare experience like I did with long waits and false hopes go to this Dealership. Sales Consultant Armando, Cali and Jacob were my worst experience I ever had in my life and I've been going into Dealerships buying many cars. And I even was a Sales Consultant and I can tell u these 3 were horrible @ their job. Let me start off with the Salesman Armando who post his reviews here along with Jacob that it's a great dealership and gave it a 10 out of 10. 1st off u let customers do the reviews not ur Salesteam. Armando the Sales Consultant sets an appointment for him and I to meet and had known I had to drive 4hrs. The day of my appointment to meet for a Challenger I called him and said I was almost there and he agreed to meet then soon as I got there he was gone for the day. So this Sales lady who was even worse than Armando was filling in for him. I knew and my gut was telling me not to go with her because for one she did A lot of Typos on my credit app that screwed up the deal. She wasn't paying attention to her work I could tell because she didn't seem present and wasnt into selling me the car. I guess because she wouldn't get paid if she sold that car since Jacob was suppose to be my Sales that day. She substituted for him and I guess she won't get the sell even if she sold it to me. How do I know I was in Sales before. Then she didn't answer All my questions and wasn't interested if I took home the car or not. Its like she didn't know what she was doing or just started her 1st day there in Sales. She gave me a false hope like I was going home with the car by presenting a paper saying "ok ur good to go just sign here and pay this amount per month" then makes me wait for 4hrs and her Manager comes out name Shareef saying give him a moment then comes back another 2 hrs just to let me know Icant go home with the car unless I have 12K. Cali the Sales Lady assured me I could go home with it. 6hrs wait just to tell me I'm not qualified? This was on just recently on Dec 12 2025. They didn't have any Game Plans meaning they just dont work hard for u or even let u know "Game Plans". I told em 0 down. They want a Down payment I can understand and a good Co-signer I can understand that but what about my trade that I had mentioned to their Finance manager Chris of my car that's worth $13,500? Finance manager says he will work on it but never did. So anyway, the proof that this "Specific Dealer ship Kia Jim Shorkey" in Gainesville is not to be trusted because in just 2 days right on my Bday on Dec/15 I got this same Challenger with same trim and everything super smooth and easy at a "Real" proffessional Dealership without any Typos or having to deal with Liars or unprofessionalism Amatuer people like in Jim Shorkey Kia Gainesville. read more

Briana Bryson and Emily Jones (newer associate) did a bang-up job helping me trade out of my newer, first-love Jeep Wrangler for an older SUV that would accommodate my need to both cut my expenses to accommodate reduced income in our home and allow me to get in and out of my vehicle more easily due to a bad knee. It was not an easy task, but they exceeded my expectations in every way - and did so with professionalism, courtesy and compassion. Highly recommend! We will return the next time we need to make an auto purchase! read more

In June 2024, I bought a new car from Jim Shorkey Kia. When the car was delivered, they informed me that the second key had been lost but assured me it would be available within a week. After three months of constant phone calls asking about the key, it finally arrived. They told me I could get it programmed anywhere and that they would reimburse me. I got the key programmed and sent them the invoice. Now, it's September 2024, and despite weekly calls to Ronnie (the manager), all I hear is, "I'll call you back." This has been dragging on for over a year, and I still haven't been reimbursed the $150 I had to spend because of their mistake. Their customer service has been terrible. Once they have your money, they stop caring. Absolutely horrible experience! read more

Came in for service for my kia and they were truly awful. Wouldn't try to find a deal with me, tried to explain what's going on with the car and they were rude about it. Just tells you "Can't do anything till you get the diagnosis". I already knew what was wrong with the car there was no point in a diagnosis for $200. Save your money go somewhere else!! read more

I have a mixed review. Firstly, I LOVE my car. It's exactly what I wanted and I feel it was priced fairly. Laura was excellent with the purchasing process and Chris was pretty cool, too. However, I'm kicking myself in the tail for buying the interior and exterior package. It does nothing. Absolutely nothing. Within four weeks of me purchasing the vehicle, I needed to replace a headlight and other repairs that were identified by an outside mechanic. Kia claimed they would reimburse me for the repair to my headlight, as the car was still under their warranty, it's been 4 months and they have yet to reimburse me. I am now paying for repairs to the vehicle they claimed to have fixed the last time I was there. It was a lie. I wouldn't be surprised if they didn't even look at the car, which was my suspicion all along. I spent weeks and hours trying to get things sorted with them and really tried to give them the benefit of the doubt, but now I feel I was hung on a string with empty promises. Everything was great whilst buying, as soon as there were issues, the tuned changed. I can't trust the team there and I wouldn't consider them for any future purchases. read more

Great dealership, everybody is so professional. Sales department and service department are a great establishment. Really a great team. 10/10 recommend read more

If I could give 0 stars I would. So the engine failed on my 2023 Optima around 90k. As part of that, they were concerned that the turbo was a problem as well. They replaced the engine and the turbo. After only 30k miles the car started to fail again and they said that it was defective and needed to be replaced. I was stunned that the turbo had failed so quickly after being replaced just 30k miles earlier. They said that I was on the hook to pay for the turbo even though in my opinion it was defective. How often do parts go bad after just 30k miles? I told them that I could not keep replacing engines and turbos but apparently, that's not their problem. I had my car at the dealership for 5 weeks while they made this determination and they told me that they would not replace the second turbo because they already replaced the first one for free even though it was under warranty. I can't tell you what a sorry experience this has been and I will tell everyone that I know never to buy a KIA product. This is my last product from KIA and I will avoid this dealership and KIA like the plague! read more

I am in the market for a used car and have experienced several dealerships over the last couple of weeks. I haven't found the car that I'm looking for just yet but I sure hope that it is at Jim Shorkey in Gainesville because of all the dealerships that I have dealt with they are the ones that have been honest and fair and respectful and I really appreciate that. read more

Truly would give this place 0 stars, and I don't leave a lot of business reviews. Where do I start with discussing my visit? My husband & I went to test drive a 2023 Kia Sorento. They said there was no gas in the model & that I could drive around the parking lot. There's a Racetrac not even 0.2 miles from the store, we could've gone to get gas on the test drive. Strike 1. They told me it would be a few weeks before an available Sorento came in, but I could put $500 down to reserve the car. I could come check it out when it arrived, and decide then if I wanted to buy it or not, and the $500 was refunded if not. (The car was not the interior color I was looking for, so I wanted to see it in person before deciding.) We agreed to that, and went forward with paperwork & pre-approvals. We asked about APRs and the sales rep said "there should be some specials going on," without giving us any ball-park numbers or insight. Strike 2, how do you have no clue what financing looks like? They ran our credits(which are in the 800s), came back & said that the $500 actually wasn't refundable if I decided I didn't want the car. You're kidding--right? It's not like the car wasn't already coming to that dealership, and not like it wouldn't be sold by the next Saturday if we decided not to purchase. Strike 3. Jim Shorkey, just say you hate your customers and are a greedy SOB & be done with it. Obviously we left and went to purchase a 2023 Kia Sorento from Ed Voyles Kia in Smyrna. Cannot recommend them enough, give Davonta a call-- +1 (770) 763-7126. read more

Jim Shorkey Gainesville Kia - ED VOYLES KIA IN SMYRNA GA - Oil Change Stations Near Me - Gainesville, Georgia

I went in for a regular oil change and recall, when I got there I was told I needed to do the 30k mile service. It would have been nice to know ahead of time that I was needing that service because it is expensive. I decided to go ahead with it, but was not told how long it would be or offered to be taken anywhere. I waited over 2 hours for my car. I was never given any updates during the wait. The only time they came over to me was to tell me I needed 4 new tires, which I was obviously not doing that day. After waiting for a long time my boyfriend goes to check on the status of my car, the guy working said it was getting washed and coming out soon. About 45 minutes later my car was done. Communication with the customer is really important and would have been really helpful during this long wait. I reached out to Kia a couple days later to complain about the lack of communication about the service I was needing and during the service. The manager Alex called me, it was a nice conversation and he offered me a free oil change on them, which I thought was a nice thing to do. A few days later I get a survey from Kia about my service experience. I'm not going to sugar coat the survey and act like nothing happened because of the free oil change, so I explained my entire experience and left low ratings. Alex called me right after and said he would not honor the free oil change anymore because I left negative ratings. That's a joke. My review and answers won't change, the lack of communication and service still wasn't good, whether I'm given a free oil change or not. I won't be back to this Kia for service, go across the street to Napa Auto Fitness, they are amazing! read more

Wish I could give a - 10. This was the worse experience I've every had buying a car. First off the general manger Steven Hurt is the worse person you could ever have managing that store. I bought a Kia sportage and drove it 3 days and had to take it back because it was making a noise. They didnt even offer me a loaner car. I had a 3 month 3000 mile warranty that the sales rep Liz Higareda said I had. Steven Hurt argued that i didnt have one until I produced the paper i signed saying i did. They kept it 3 weeks. Every time I called about it Paul Geertz told me they were working on it but wouldn't tell me what was wrong with it. I finally had to go down there and requested to speak to the Gen. Manager. I had a friend with me to help me because I know nothing about cars. Steven Hurt started yelling at my friend and told him to exit the building. He had me so upset I was crying and he was still yelling. He tried to offer me 2 free oil changes to smooth things over. What a joke. I will be contacting HR in Pennsylvania and report the experience I went through. I suggest if you want a Kia you don't go to shorkey of Gaineaville. I'm not going to let this go. read more

Worst service ever, I went for brake change & rotors, my car a week later came out with sensors defects like the ABS, traction control, & tire pressure & I went back and let them know & they were charging me between $600-800 to get it fixed. Which my car was fine before they even touched it. Running well & lights were all fine until they touched it & messed it up. NEVER GOING BACK THERE AGAIN! DO NOT LET THEM WORK ON YOUR CAR!!! read more

ABSOLUTELY GREAT PLACE!!! Very trust worthy and would recommend to anyone looking for a great deal on a Kia!