Not only did it take 8-10 minutes to redeem a reward through the Jimmy John's app, but I was also limited to specific menu items even though that wasn't mentioned anywhere in the reward details. To make matters worse, the sandwich was made with thick, slimy, dark meat turkey that looked nothing like the turkey I've ever had from Jimmy John's before. I'm not sure what went wrong today, but between my improperly made sandwich being thrown at me, the rude employees, and having to go home and essentially remake the entire sandwich using only their bread, this was an incredibly disappointing experience. Even though the restaurant was clean & the service was quick.. Unfortunately, I think I'll be skipping a return visit. read more

Jimmy John's - Sandwiches Near Me - Castle Rock, Colorado

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I wouldn't even give this store 1 star. Even the manager doesn't show up. They close early and only kids working.

Always fantastic! Thank you for always making great sandwiches and so quickly. I say we order at least once a week and have always enjoyed every bite. Thank you!!!!! read more

Jimmy John's - Heck yeah! - Sandwiches Near Me - Castle Rock, Colorado

We live near this jimmy johns and have given it a couple of chances. My boyfriend and I always share the ultimate Italian and add pickles and peppers. They ALWAYS without a doubt forget the pickles and peppers, today they didn't even give us tomato's or onions. Just lettuce. And the sandwich is significantly lighter than it normally is. Paid $30 for this and two bags of chips. And this is the third or fourth time this has happened. This place is a joke and we won't be back read more

Jimmy John's - Sandwiches Near Me - Castle Rock, Colorado

This place is a joke. Customer service is wildly awful. Every time I come here I stand here while nobody acknowledges that there are several customers waiting. Currently waiting for the sandwich I ordered on the app 20 minutes ago. There are three people here, not a single one is doing an order or has acknowledged me and I have been sitting here for 5 minutes. I've now been acknowledged and informed that there is no turkey for my sandwich because "nobody did anything yesterday". This place is wildly incompetent and my sandwich was awful. read more

Jimmy John's - Sandwiches Near Me - Castle Rock, Colorado

I order sandwiches from this location on DoorDash often and they are always really tasty and well made sandwiches!

I love this jimmy johns! I just wish that they were on DoorDash or they would deliver in the area!

My husband went to get us some subs for lunch, I grabbed mine and it felt really light. I looked and it was just the bread. I always kind of expect something to be a little wrong, but this was a first. So now husband has to go back. The chips were good though. read more

Jimmy John's - Sandwiches Near Me - Castle Rock, Colorado

Warning!!! For $22 you can order the Beach Club sandwich (turkey, provolone cheese and avocado) with just 2 super thin slices of turkey (the important protein) and get the entire sandwich full of just bread and sliced lettuce. Manager said they only are required to give up to three slices and most likely the melted cheese made it look like there was less turkey. BS..I lifted the cheese and went to the counter to show her and she just looked away and said we are checking. Checking what?? Never going back to this scam of a sandwich shop serving no meat. read more

Very tasty sandwiches- good bread and condiments. Always preferred more meat in the sandwich- and could pay extra- especially for the roast beef - Service is fine. It's a take out establishment- probably keep the app on the iPhone. read more

fresh sandwich at a late night occasion...tasted great...service very good & polite courteous

Give Oliver a raise! She was so professional and FREAKY FAST with how she handled my order. Ordered genuinely 5 minutes before pulling up and my order was ready! Castle rock Wilcox location, Oliver. Great service read more

Check your order before you go. We were missing some items. The sandies were made okay. Not the best, but bread was fresh and so were the toppings. They didn't really add extra lettuce and tomato as requested and the other toppings were pretty scant. But it was just one person doing it all, it seemed. So, could have been worse and she did seem to be trying to be careful. I'd visit again if in the area, just take the time to check things before heading on your way. read more

Service has been great every time. Friendly staff always correct orders. May need an extra staff person but didn't mind the wait read more

Ordered pickup through the app and within 5 minutes the order was being set down on the pickup rack when I walked in. Dudes are fast, food was good, and the bread was banging as always. What more do you want know what I mean read more

I have had great service at this location time and time again. Just today, I was contemplating getting a new sandwich they were promoting, but wasn't sure I wanted to forgo my "go to" sandwich. Without hesitation, one of the workers told me he would make me something else if I didn't like it. Turned out it was great. It isn't often you can remember the service you received at a place like this, but they have stood out. Nice job and great food! Thank you. read more

This is the best Jimmy John's location I have been to. I usually come here on Sundays here and there before work and the crew is there taking great care of customers. I have been getting the wraps lately and the Mediterranean was tastier than expected so I was able to get a quick lunch and it tasted great. The bathrooms were clean and had funny signs. Had a really good rest of my day, giving credit where it's due^ read more

Rude staff member and completely forgot the meat and cheese on my #9 Italian Night Club sandwich, so when I got home all I had was a sandwich with lettuce, tomatoes and onions....not to mention I had to wait 20 minutes read more

Jimmy John's - a sandwich with lettuce and tomatoes - Sandwiches Near Me - Castle Rock, Colorado

Driving through Castle Rock, craving a BLT. Saw the low reviews and almost didn't stop in. Glad I gave it a chance. The workers, all teens, were doing their best. Their moms and dads should be proud. They were friendly and professional. One kid was training, so yeah, a little slow. But who isn't when learning something new? Thanks guys! You did great! Look at that bacon!!! read more

Jimmy John's - BLT! - Sandwiches Near Me - Castle Rock, Colorado

if I could zero I would. They must hire people that are walking the streets with a sign that says Will Work For Food. I had to repeat everything 3 times, then hang up & call right back before my delivery order was right. asked how long & was told they didn't know. Absolutely no more ordering from them read more

I walked into this location this afternoon, the cashier Hailey was phenomenal and very sweet. I will be coming back as long as there are outgoing people such as her. read more

This is the dirtiest Jimmy John's I have ever been in: Food all over the floor. Restrooms very dirty, Dirty toilets, dirty ring around the sink. Service was okay, but it was hard to overlook the dirtiness. read more

Placed an online order an hour before close. Show up for the order and was told they're out of bread. No call from the store or anything of that nature to let me know the order couldn't be completed. Super disappointing and a complete waste of time. read more

I've eaten here three times in the last two weeks after not eating it for maybe 2 or 3 years. I'm not a big sandwich person but I tried the Italian night club unwhich, and it has been delicious every time! They don't put too much vinaigrette for being wrapped in lettuce, the lettuce is fresh and crispy, they add plenty of meat, cheese and veggies. I will continue to eat here for sure. read more

horrible... freaky fast delivery??? NOT. paid 60 some odd dollars for 3 meals that took 45 minutes to get to my house... I live maybe 5 minutes away. I'm now late for an appointment read more

Horrible service!!!! Freaky SLOW! Took over an hour to get my 1 sandwich & then they forgot my drink. Have had SEVERAL messed up orders with this location. They are always rude when we call. Will never order from here again! Save yourself & Go to a different location! read more

I live up the street. I've stopped in 3 times now. The staff are always rude and act annoyed. Never smile and always, always make the sandwiches wrong. Not sure where the managers have ever been but we are definitely never going here again. read more

Wish I had read the reviews. Would have skipped it. My friends laugh cuz I'm a JJ nut. In all the years I've eaten at them, I've never had a bad experience until today. And I've eaten them all over Colorado and even other states. The service was relatively quick even though it was lunch rush. I ordered online and when I arrived it had just been made. Grabbed it and left to find a quiet spot to eat it. The bread was burned and hard. It wasn't cut as requested. And only had tuna on one half of it. The other half was just lettuce/tomato/cucumber. And the tomatoes were soggy and old. Won't come to this location again. read more

I don't usually get bent out of shape enough to write a Jimmy John's review, however, this place needs help. It took an hour and 10 minutes to get a single sandwich delivered. Apparently there is a new GM and they're having staffing issues. I asked the delivery driver to pass on some feedback (that they at least call when they know it will take longer than 45 min to deliver, so that I can just go pick it up myself). Not sure that feedback was received or will be delivered. When the sandwich did arrive, it was missing half of the ingredients... as I said before--this location needs a little love. read more

I've consistently had quality issues from this location when delivering. First they gave me the wrong sandwich which they rudely told me they wouldn't do anything about it and that it was "my fault". Second they have me a sandwich with really old, soggy brown lettuce! read more

Please do not go this place : The employee were in q very bad mood , they had only 1 people in line and yield to me that the order will take 20 minutes . Employees were kicking doors and swearing while making BAD sandwiches !!!! This place is a big mess with employees with the worst attitude ! read more

The service is terrible they don't honor the normal store hours, close randomly in the middle of the day and seem to be against hiring anyone with an IQ above 80. This is what happens when you have a a worthless adult child and you buy them their own franchise so they can run it into the ground and embarrass all the other owners who put hard work into their business. Jimmy John's has no standards when dealing with franchise owners. read more

Usually very pleased with the fast and fresh service unfortunately my gargantuan wasn't so fresh this time. When I opened my sandwich wrapper I was surprised by the already soggy bread although I ordered sauce on side & even more surprised to find the cucumbers in my sandwich were visibly rotten. As well as placed in between probably in Hope's the customer wouldn't notice, not too happy about this. If produce is visibly gone bad throw it away and order more instead of losing a loyal customer. read more

Jimmy John's - Not pleased. - Sandwiches Near Me - Castle Rock, Colorado

Freaky slow. These sandwich ninjas be high af - putting creases in the wrapping and chit. 3 guys working. 1 getting it done, the other two with Alice in Wonderland ‍ read more

If I could give zero stars I would. 30 mins to make 4 sandwiches. FOUR. Horrible place. Will not return and recommend you don't go there. Bunch of teenagers that don't care. read more

The girl taking my order has a nasty attitude just stared at me when I'm asking simple questions about the menu then the boy working on the line proceeded to laugh at me asking if white bread was the only choice of bread ??? Then then proceeded to laugh at me asking if I can order half instead of a whole sandwich. Such a nasty vibe and customer service is poor. read more

I never write reviews, but I had to write a review about the Castle Rock location. First off, we were first in line and it took us almost 20 min for them to make our sandwiches-we ordered 3 giant. While we were waiting for one guy to make our sandwiches, I heard the other employee on the phone telling someone they needed more bread. When we finally got our sandwiches, only one was giant and the other two, regular. I had to wait even longer for them to make what we ordered. When I got home, I partially ate probably the worst sandwich I've ever eaten. Clearly, they gave us old bread because it was very dry, not the usual bread we get when we've gone there in the past. Also, there was barely any lettuce, tomato, mayo, cucumbers on all of the sandwiches. They also forgot my spicy peppers. If my family wasn't starving, I would have packed up the sandwiches, returned them to the store, and asked for a full refund. If you are going to give people bread from the previous day, you should not be charging full price. I will NEVER go back. read more

If I could give zero stars I would this is now the 3rd time I've ordered a single sandwich for delivery and every time a nightmare as of right now my order is 45 min and counting no delivery yet I live 1.1 miles from the the locations this is a joke took 25 min to go out for delivery and now been 25 min out for delivery still no food? Called store and canned response it's out for delivery? I'm never going here again read more

Poor customer service. Every time I walk in 4-5 employees pile out of the walk-in, (what are the doing I there?). Not ready to take a simple order and don't care to take a simple order. Whoever the owner is needs to drop in without a heads up to see how this store is run. Sad but subway is better. read more

I placed an order for delivery over the phone and they told me it would take 25 min which I was fine with. After 35 min I called back and they said it is made and the driver just left to take it to me. I said no problem, I live ten min away. After 25 more min I call back and the gentleman said the sandwich hadn't been delivered yet and that the driver would get it to me soon. I asked how much time it might take and he said another 25 min and then I verified that they had the right address written down and said that would be fine. After another 30 min I called back and asked to speak to a manager. The lady on the phone said she is one of them. I told her I have been waiting for over an hour for my order and I keep getting reassured it's coming, but I still haven't received it. She told me they are short staffed and only have one driver, but that they would get it out to me now. I told her she should have told me that when I ordered instead keep telling me it'll only be 25 more minutes and they failing to deliver it. She apologized and was going to leave it at that, but I asked if she would at least comp the food and she did. When the food finally arrived 30 min later the order was incorrect, but I was so fed up with them that I let it be. I'm never going there again. read more