This place is run work no management. Employees spend more t9me hidden in back than front. I ordered sandwich. Was only customer in store. He took order and went to back room. I waited 5 minutes and a female came out started cleaning tables. I asked is anyone making my food she looked bewildered. Went to register found order and made it. Nothing more said this place needs a manager older than 19 year old if in hurry dont go here. read more

Friendly enough but at 5 pm we're out of roast beef?? And there was no one in the store but took 15 min to get our sandwiches.

i won't be coming back to this location. i made a pick up order on the app as i normally do. i arrive and i notice that the drinks i ordered weren't made...on top of that i wasn't greeted when i walked in. the two employees weren't actively making new orders and seemed to not be doing much so they definitely had some time to make two drinks. the point of making a pick up order is for when the customer arrives their whole order is ready for pick up. not for it to half ready and they have to complete the rest of it. disappointed in the service and our sandwiches were a bit lacking where they normally don't. read more

Bread was outrageously hard & sandwich was terribly dry. #12 is supposed to have avocado spread, mine had about 1/2 tsp. Tables hadn't been wiped off in quite a while. Overall I give this location a negative 5. read more

Update 3 years later - this location still sucks. I waited 20 minutes for this sandwich (nope, that's not an exaggeration ) and literally had to throw it away. See last two pics of my post now that I have it updated - first pic is from my update 3 years ago. I will say that the people were nice... however, how do you knowingly make this terrible sandwich on bread that's so hard it could break a tooth, and then serve it to someone KNOWING it sucks?? Service was also incredibly slow as mentioned above, and the fact I had to throw this away and just eat the chips and toast myself a bagel at home was so annoying. I don't know why I kept trying with this location however it was definitely my last time. I'll just keep going to the jimmy John's on Wilcox. read more

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Restaurant was clean. The staff friendly. Sandwiches were made correctly and tasted good. I love their bread. I was a bit apprehensive after seeing the reviews but we had a good experience. read more

Jimmy John's - a sandwich and a pickle - Sandwiches Near Me - Castle Rock, Colorado

First time trying this location and I was disappointed. It was almost empty inside and the 2 male workers looked bored. I ordered a regular Italian #9 sandwich and took it to go. The meat was good, but the bread was hard (old, possibly left out all day?!). And surprisingly there was very little shred lettuce on my sandwich and I couldn't taste the oil and vinegar! The guy made it way too quickly and barely said anything to me as I got my sandwich. I definitely expected better customer service and a better sandwich. read more

Leslie helped me out and was very speedy. She was able to start my sandwich while still checking out the lady ahead of me. She was efficient and remembered the four sandwiches I ordered easily. Thank you! read more

I freakin' love Jimmy John's. It's consistent, amazing bread, friendly service. My go-to sandwich stop. Another sub place opened right next door to the one in downtown Castle Rock, and I don't know that I'll ever try it because, how can I not go to Jimmy John's! read more

20 minutes to get a sandwich at 1:30 on Sunday afternoon is ridiculous! Service was awful and the people that were there before us got their order after us ! No soap in the bathroom. Guy sweeping the floors is making your sandwich with the same gloves on. Get home and the Hunter club has no cheese. Ugh!!! read more

I ordered on April 1st and received the wrong order. The order was not corrected and the employees did not seem to care at all. Due to this I had to charge back on my credit card because they would not fix the issues. Today I decided to give this Jimmy John's a second chance. I ordered three hours before I had to go to work. I had waited two hours and decided to call the store. My order was STILL at the store. The employee did not care and I decided to cancel my order over the phone. I will never order from this store again. I have submitted two complaints that have gone unanswered. Do not order anything from here unless you want to be disappointed. read more

Don't go there fast service. Plus the bread not up to Jimmy johns standard. I will not go back read more

Jimmy John's - Dry bread - Sandwiches Near Me - Castle Rock, Colorado

Come on man!!! I made that order online at 2.30pm yesterday, called to follow up right before 4 pm and all it did was ring. No answering machine and no live persons to pick up. It says they close at 4 pm and I called right before but It just rang rang and rang. Never received a call, text or an email canceling the order. I was just sitting waiting till I decided to call customer service. It's a shame Called Jimmy John's customer service and they notified me that the order was just reversed without prior notification. Shame on the owner of this location for terrible customer service practices read more

Kid at the register had sun glasses on and acted to cool for school. Didn't bother to ask if I wanted cheese or a drink. Be better. Food was good even though they were out of tomato's. I mean its a sandwich shop that has very few ingredients so being out of tomatoes seems silly. read more

The food was fresh and amazing. The moment I walked in the door I was greeted with Good Morning's and hello's! I was asked how my day was, and my order was patiently taken. There was a gentleman diligently cleaning the lobby getting ready for the Friday rush. I noticed the lobby tables were clean and the chairs were in orderly fashion. I failed to order another sandwich for my colleague, and they quickly rang me up and made it. When I got to my destination with my sandwiches, I noticed there were napkins, mustard and Mayo as I asked. I was pleased at the service I received Friday and look forward to a return soon. 10/10 read more

The fact that this restaurant is rated 2.5 stars is outrageous. Defiantly the wrong rating. We love this place! The staff is amazing. They are so friendly. And the subs themselves are delicious. This is our favorite fast food place in town. read more

My son worked at this JJ's location last year and never received a W-2 (even though our address is the same as it was all last year). The location is illegally refusing to offer pay info so my teenager cannot file his taxes. He has called several times and now I have as well - and NO ONE will offer the EIN (Employer ID Number) so that he can try to file with the IRS. This is ILLEGAL!!! read more

Veggie sandwich. I ordered a veggie sandwich that's supposed to come with guacamole spread and they did not put any and I went back and asked for them to put it on the sandwich and this is what they handed back to me. I wanted to walk back in and ask why there was a poor amount and only on half the sandwich. Didn't seem worth the effort to go back in a second time. Will not come back. read more

Jimmy John's - Veggie sandwich - Sandwiches Near Me - Castle Rock, Colorado

If there was a world championship for best sub sandwiches made in under 3 min Jimmy John's would be the undisputed champs. I can get in and out of this shop with my food faster than most drive throughs and the quality is consistently good. The staff are courteous and patient. Everytime I have been here everything has been clean and in good order. I had them deliver to my home multiple times and they have always been fast and accurate. The sandwhiches are not the best you can get out there but they are above average. If you want a decent sub and you need it fast, this is a good place to get it. read more

Jimmy John's - Inside the restaurant - Sandwiches Near Me - Castle Rock, Colorado

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Employee was rude and seemed real agitated that I walked in to order food. Food was good

This place has really gone downhill. I haven't been in a month or so. Employees yelling at each other (in anger, not just as a course of operation), floors were filthy, they did not have enough change so they had to raid the tip jar. I understand the short staffing situation, but I won't be going back. read more

Sandwhich was ok. Service not consistent with Jimmy John's advertising unless they've changed it to Freakishly Slow.

Ordered a sandwich for delivery. Waited over an hour for me to finally drive down there. The sandwich I received was incorrect compared to my order. When I came to the location the employees are all standing in the back doing what I assume as nothing. And no notion of my order even in the store. The owners of this place really need to figure what they're even doing in business I get short staffing. But maybe if you actually paid your employees a decent amount age they wouldn't be complete shit. Never will I order from this location again. read more

nee to Jimmy John's, really liked the food, simple healthy ingredients, the place was super clean. the tall blond kid gave service. I'd go back for sure. read more

Every single time we select "cut in half" they never cut in half. So today I thought I would screen shot the order and see what we would get. Well, we received several magical surprises. Not only did we not get them cut in half they screwed the pooch on two of the three sandwiches. No tomatoes...no problem! We got extra tomatoes, which is awesome for someone who is allergic. These folks really wanted to kick up the allergic reaction by adding guacamole to the sandwich with tomatoes. Way to go above and beyond team Jimmy John's. The "Beach Club" was some type of vegetarian crapfest with Lettuce, Cheese, Mayo and Guacamole and Cucumber. I was thrilled that the Italian Night Out was actually correct, minus the cut in half part. So my question is why offer to cut in half if they don't do it? I mean given the state of the world this is truly minimal and why I'm not calling to get a refund. We tip very well and appreciate the effort of the delivery driver. We will try the other Jimmy John's in Castle Rock and see how that goes. Stay tuned.... read more

Jimmy John's - the order of the sandwich - Sandwiches Near Me - Castle Rock, Colorado

This is my second bad review for this location. Last time I waited over 30 minutes for my sandwich but I gave them another chance today. This time, I waited 20 minutes. That is freaky slow for 1 sandwich. As I waited for my order, I saw them give other people their sandwiches that ordered AFTER me so that doesn't make sense. When I finally got my sandwich, I said "I've been waiting 20 minutes" and all I got was a "Sorry, we're kinda busy". Learn some good customer service and at least compensate people with a free cookie or something??? read more

This Jimmy John's is a joke! A big selling point was freaky fast delivery. They rarely have drivers

I hate posting bad reviews but man. I placed a DoorDash order. After about half an hour with no progress on my order I decided to call and cancel it. They didn't have any drivers which is totally fine but the man who picked up the phone was very rude. I tried to be polite and understanding. I know COVID has taken a huge toll of businesses. He snapped at me telling me he didn't have any drivers and he called me. I informed him I was at work which was why I ordered online and he said he was cancelling my order. Before I was able to thank him, hung up on me. I feel like his response was out of place and unwarranted :( read more

Typical Jimmy John's quality but holy cow is this place freaky slow. I've ordered ahead several times, on a time crunch (trying to plan ahead), in the last year and my order is never started until I come in 30-60 minutes after ordering, putting me last in line waiting another 15+ minutes. read more

Placed an order on the app and have been waiting for my lunch for over 2 hours. Unfortunately didn't even get to eat my lunch because my lunch break is over. I called the store multiple times for updates on my food and the girl working was not helpful and kept lying to me about when my food would show up. Food is decent, tastes like a basic sandwich. Delivery sucks and is extremely unreliable. You're better off just going somewhere else. read more

Both times we've ordered JJs delivery it's taken 50+ minutes. Food is always good though! Just keep in mind it will take longer than 20 minutes to be delivered read more

I love Jimmy John's, but this location is abysmal! It's a 20 minute drive from us, so I order ahead of time via the app every time and choose ASAP for the pickup time. I am currently 32 minutes since order time, waiting at the location, and my 3 simple sandwiches still are not ready, and they are not busy at all. I am starting to understand why. I would be pissed if I were a JJs regional manager and saw what was happening here. Yet, there are many reviews of terrible experiences and no replies or interaction (or changes) by leadership here. read more

We placed an order on the app an never received a store confirmation. I called after 10 minutes to see if they got it and they said yes they received it. The girl said it would be a few more minutes because they had fresh bread coming out. Almost an hour later we received the order and it was missing the pickle we ordered, and were charged for, and the bread wasn't fresh at all. Disappointing. read more

ok i always get an unwich with extra basically everything and NO JIMMYS ever actually gives me extra anything everrr and it's really annoying and this place actually made it exactly how i wanted it!! except it was a delivery and they forgot my chips and didn't give me napkins which i really needed to eat this but it's ok because the sandwich was dank read more

Jimmy John's - unwich - Sandwiches Near Me - Castle Rock, Colorado

I stopped by this location today at noon and there was only one girl working but she was crushing it! She managed to greet every customer entering and exiting the restaurant. She completed all the afternoon rush hour orders fast and correct. I was very impressed! Give this girl a raise! read more

Another "freaky fast" Jimmy John's location! When it seemed like all of Castle Rock was at the other restaurants nearby I knew I could pop in and get a sandwich well, freaky fast. They didn't disappoint. Staff was nice enough. Sandwich was excellent. read more

Eh. Having just eaten at Which Wich, this review of Jimmy John's is going to go worse than it would have a few hours ago. Thinking back to my sandwich last week, it was quite bland. If it hadn't been for the salt and vinegar chips I had with it, I'm pretty sure I wouldn't even have known I was chewing on anything. I used to think it was great, but since my taste buds have been awaken, this place fell way down. The bread is nice and fresh, for sure. However, sprouts as a topping is just... meh. read more

Hello Angela; I read your review of the Jimmy Johns on Allen Way. As a former employee of that store and the driver that took that delivery to you I am disappointed that we didn't serve you accordingly. I'd like to apologize that we only gave you one napkin per sandwich since that is our corporate standard, I realize that it must have been difficult to eat your sandwiches without making too much of a mess. It must have also been a hassle in the morning when you had to take a shower because it seems that the hotel you decided to stay in didn't have towels in the room. I also apologize that we didn't complete your request for salt and pepper, even though we have not had it since the store opened I suppose it would have been in customer services best interest for me to go to the store and pick some up for you. I'm sure I could have afforded it on the $1.26 tip you gave me. Sincerely; The "Fuck headed idiot" that delivered your sandwich. To the rest; Neither Jimmy Johns delivers to founders or the meadows because a week before the store opens representatives from the corporate offices come out and set up the store and its delivery range. The franchisee has nothing to do with it, the managers have nothing to do with it, the delivery drivers have nothing to do with it, and rest assured the 17 year old kid you just yelled at and called an asshole because he can't deliver your sandwich has nothing to do with it. When the new store opened we tried petitioning to them to open up the delivery range more, it didn't happen I'm sorry. I like nothing more than serving you guys and most of you are awesome, I hate when we make mistakes just as much if not more than you do. Cut the kid making your sandwich some slack. For most this is their first job. I hope to see you all soon. And please don't be afraid to shout over the music it helps ;) read more

Terrible service. Dee was extremely unprofessional and rude. My sandwich was made incorrectly and I was refused a refund. The other employees seemed hospitable but I was stuck with the one bad one. read more

I really want the store to be better because I love their product but every time I go into the store there's some problem. Before I ordered, I went over to the ice tea dispenser to make sure there was ice tea because most of the time they're completely out of ice tea. Then I went to order, and they said that their system was down so they were recording everyone's credit cards and the amount paid so that they could charge them later. Yeah, that's not cool read more