Nice people but good god don't go here if you're in a hurry. This is the SLOWEST Jimmy John's ever. These employees move like they do not care. Today I bought a sandwich and they were so slow, I had to leave before I could get it or I was gonna be late for work. Didn't even have time for a refund! Corporate needs to come down on this location! read more

I don't know what happened to this location. They used to be super fast. This is the second time in a row my order was delivered to the wrong address. If you can't look at the numbers on a house and realize they follow a pattern down the street you should not be doing deliveries. And stop just leaving food at the front door. Ring the bell and hand it to a person. No one wants their hot food freezing in the winter and cold food getting hot in the summer. read more

I haven't ordered here in about a year or more because the customer service is so bad. But today I decided to go back, and they are still up to their antics. It is purposeful as it has happened several times before, but they will not put the toppings they verbally confirmed to you on the sub because know you won't notice it until you get home. This is EXACTLY why I stopped going here!!! Foiled again! read more

Jimmy John's - Bare #4 TURKEY TOM - Sandwiches Near Me - Crofton, Maryland

Terribly slow and definitely not freaky fast. Don't go here if you want to eat. Terrible customer service.

The food was ok. I've had better. I ordered the Chicken Caesar Wrap online and went in the restaurant to pick it up. The area was quiet and looked clean. However, the customer service at this place was horrible. I told the young lady at the register "thank you for my order" and she just looked at me like I was crazy. You guys gotta do better with training your employees. read more

Jimmy John's - Chicken Caesar Wrap - Sandwiches Near Me - Crofton, Maryland

I had a fantastic experience here. I interacted with multiple staff members and they were both very friendly and quick to accommodate requests. The service was fast. They realized they forgot one sandwich but corrected the mistake quickly and provided me with a free drink while I was waiting. The store was also clean and kept well. read more

Terrible, who wants just cold subs? Please take this place down and build a real sub shop

For the first time I visited the drive-up at the Crofton location. Ordered the toasted turkey bacon ranch sub. Requested no onion, no ranch, only mayo and add pickle slices. There was onion on the sub and no pickles. Total cost was $11.01! Very disappointed and will not return. read more

poor customer service since there is a guy that pretty much yell at me and the place was simply empty. is that how you will get more customers?? don't think so... read more

Ordered a BLT, with no mayo. Bacon was grossly undercooked and it had mayo. Not the first time this JJ can't get an order right. But certainly the last time. I gave them a second chance. read more

On Saturday, 4/27/2024 @ 7:43pm, I ordered food from this location. Please, Please, check your carryout food order before you leave the Jimmy John's sub shop, in Crofton Md. I ordered eight items. Had my husband not checked the bag, he would have come home without our dessert items. Why invite customer to customize the sandwich order, if staff is not going to assemble and prep sandwich to our liking. Our sandwiches were missing 5 condiment items. It's as though the staff threw the sandwiches together and quickly wrapped it up. It was not cut-in- half and was just plain old boring, zero flavor due to the missing condiments. I am pissed!!! so beware, as quality control does not exist or practiced at Crofton Md location read more

I ordered a turkey Tom and my sandwich was incorrect and very nasty. The way I received my sandwich is completely opposite of what they are promoting. Also , my bread is really hard and there is no turkey meat . I'm very disappointed and unhappy with my purchase. I'm not sure what has changed or why the quality of food has declined but I don't think I would return . I did call and speak with a manager who was very professional and polite and offered to refund my money . read more

Jimmy John's - Turkey Tom - Sandwiches Near Me - Crofton, Maryland

They were one of the first places open after the pandemic started. Not only do they offer delivery, but they have a drive-thru. So, it's doubly convenient when you don't want to risk going inside a restaurant. Depending on what you order, the meat to bread ratio is usually pretty good. I like the Ultimate Porker for some delicious ham-on-bacon action, but be advised... no cheese on that one... costs extra. They have some great clubs, though, and their roast beef is spot on. (If you're REALLY hungry, get the Gargantuan!) We've even ordered a couple of loaves of their french bread to use at home (made some killer shrimp po'boys with it!). They are a little pricier than other sandwich chains, but I've yet to have a bad sub here either. Plus, they really do make the food quickly. I'm glad we have one locally now. It's a great distraction from the standard fare. Is it the best sandwich you'll ever have? No, that's probably the one you will make (because nothing beats homemade). But, is it a great sandwich, made fast, and served up by friendly people? Absolutely! read more

Nice sandwich shop, a little out of the way. The customer service was responsive and friendly. The BLT was good but appeared to be a little light on the bacon. read more

I ordered a Turkey Tom and I got a lettuce sandwich with hardly any meat. And, I had the pleasure of paying nearly 13 dollars for the lettuce sandwich that was supposed to be turkey. This is the second time this has happened. I can go many other places if I am not going to get what I paid for. What made me angry was looking at the pictures. My sandwich didn't look anywhere near the shots. read more

Jimmy John's - Turkey Tom??? - Sandwiches Near Me - Crofton, Maryland

If there were any "buzz words" for this pandemic, one of them would have to be bread. Since bread is always on my mind, and even more so now, I figured I'd get some of the best bread there ever was by way of a Jimmy John's sub. I always get the Gargantuan because #GoBigOrGoHome, amirite? I ordered online and went for pick-up, with very clear and easy instructions. This particular location has a drive through, which is an operational blessing during this takeout mandate. Their doors are locked and all orders are taken and picked up at the drive through. The employee had both gloves and a mask on. Though the subs weren't cut in half as I specified in the order, I took that as a sign to eat the whole thing in one sitting. Which I did. Shamelessly. read more

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Came here at lunchtime first time at Jimmy John's. These guys really took care of me had a number nine Italian nightclub.

Such great, friendly amazing staff. Always makes my food with love and care! Sooo, so fresh. I always get the unwich . I feel like coming back daily if I lived closer lol read more

This place needs new management. It's a Sunday night masters on and only 2 people working. They advertise freaky fast delivery but we waited for one hour and after we called they started making the food which we had to go pick up ourselves. They said they prioritize people in the store vs pick up which is totally against their add campaign. This place is just ok but poorly managed. Do not go read more

The service here was awful, the people who took my order were rude and the girl with dyed red hair was super unprofessional when she gave me my sub. Acts like it's so hard for her to go back and grab me a few packets of Mayo, like I'm inconveniencing her day. But this is her job and I don't appreciate the sigh/ eye roll I get for asking for a mayo packet!! Also it took them 10-15 minutes to get my sub out to me after a long day of work. not like they had to put much into a basic Italian sub.. Very disappointed and won't be returning here, just plain unprofessional and rude. read more

I wouldn't recommend delivery! It took an hour and 20 minutes which is ridiculous for a sandwich and chips! The driver knocked on my door and left the food on the porch....it's raining outside. I literally was sitting next to the door. Unprofessional to leave my food on a wet porch and the store told me they didn't have a lot of deliveries. Not to mention I'm sure the driver wasn't "rushing" to another delivery when it took way too long for my order to arrive. There's tons of food options in Crofton, you would think they would make orders a priority with all the competition and like their commercials claim how fast they are. read more

I hadn't ordered in a while from this JJ. So i did today. I ordered the Pepe and my friend the Vito. The order arrived within 20 min. The bread tasted like it was a week old! So hard that I could barely bite into it. The lettuce was wilted too! JJ has gone down hill. I will never from order from this store again. read more

Jimmy John's is very close to where I live and was interested in trying. The front is in the back... Very nice, well lighted, and very clean. I really like the subs in the Philly area, this is not that. They only serve cold subs. No banana / pepperoncini peppers. No choice of cheese. They seem to push the order as is... no changes. Friendly enough. No bag, no napkin, (after asking, I did get the bag), kind of different! If your looking for something fast, decent price, and good, this is the place. Photo is the #9 Italian. read more

Jimmy John's - a sub sandwich and a menu - Sandwiches Near Me - Crofton, Maryland

Freaky fast?!?! Uh, no, how about freaky sloooww! Four people working at a snails pace.

You could volunteer your services at a farm, learning how to sow wheat, and, after you have tilled the earth and planted the seed, could then spend the next few months working at a butcher, studying how to cure deli meats, while waiting for your grain to finish growing. Might as well plant some lettuce while you're there, maybe a tomato or two. Harvesting is tough work, but you're hungry and motivated at this point, and when you finally take your wheat to a mill, you will leave with the best flour you've ever had, which you will then proceed to bake into loaves. Taking your farm-grown vegetables and fancy deli meats, you will be able to prepare yourself the sandwich you wanted six months ago - a Herculean effort for a quick lunch, and yet you will find that all of this time spent in the fields would be less than the amount of time you'd have to wait in line here to get a goddamned Jimmy Cubano to go. read more

Please don't bother waiting 1/2 hour at the drive through for an incorrect order and under-baked bread.

While I enjoy JJ's subs, the service at this particular has gone down. The last two times I've ordered from here they've been Freaky Slow. Considering that I always tip 20%, I expect a bit more humility and apology from a 44+ minute delivery wait (2nd time - and this location is 1.4 miles away). If you can keep up with the orders, HIRE MORE DRIVERS. By the way, this last order didn't include some of the extras I paid for (granted, it wasn't much - but adds salt to the wound). read more

Stopped by at 4:00 pm on Saturday 4/14/19. I thought the place was closed because there was ONE person behind the counter. No, they were open and that one person, Anthony, was kicking ass! Apparently, an employee had called out sick and the only other help Anthony had was on a delivery. I ordered two subs and while Anthony was making my sandwiches "freaky fast", Xavier arrived after his delivery and, not missing a beat, handled the drive-thru. Short-handed, these two guys didn't miss a beat. T This store is closer to me, but I was in Annapolis at Parole Towne Center and stopped at that JJ's. I was told that it would be 20 minutes, unless I wanted wheat bread, which I didn't want. How does that happen? "Freaky Stupid" if you ask me! Go to Crofton and get it freaky fast, even when they're short-handed! read more

Horrible drive-thru experience yet again. Slow service, bad quality sandwiches, texting instead of preparing orders. Horrible horrible horrible. Not the first time... so shame on me for going back. read more

This tiny Jimmy Johns location just opened up recently and I have been meaning to try it. Finally got the chance today, and honestly I was blown away. I got my food from the DRIVETHRU That's right. This Jimmy Johns has a MF drivethru. If you're thinking a drivethru is a bad idea because of the time it takes to make and package a fresh deli sandwich, you would be wrong. I ordered my Italian with drink and chips, and it took something like 90 seconds to get my food. Sub was freshly prepared to order and delicious as expected. The guys who work a this Jimmy Johns location really value their customers. You can tell just by their great attitude and level of service. It's a nice change from the gum-chewing "watchoo want" blasé attitude that you get at the typical fast food drivethru. These guys were courteous and even said "have a great day" as I drove away. I will definitely be back as long as they keep up the great customer service. Five bright red stars!!! That's how you run a sandwich shop!! read more

SO DISAPPOINTED!!! Every time we have ordered from this Crofton location, they have taken over 1 hour to deliver. So much for being "freaky fast". They are rude when speaking on the phone and something is always incorrect with the order. I should know better by now than to order here. read more

swear this has got to be the worst jimmy johns there is. I haven't ordered from there in a year because they always forgot something in my order or messed up my order and then I try again tonight and I clearly wrote in the notes "I only have a 50 dollar bill knock on door" meaning I had a 50 and would need change ..10 minutes go by they are preparing the food then the food goes out for delivery all for me to get a call right before the driver pulls up to my house and he says "I don't have change for a 50" "that's why I'm calling you now before I get there" and I responded with the instructions I left on the order was telling you all I only had a 50 and please to cancel my order! I swear never ever ever had a bad experience at any jimmy johns except the crofton location. Horrible management as well and rude employees. They have had to credit me 20 dollars here and there due to them forgetting my items and ect I didn't even ask to use my credit this time I figured since I hadn't ordered from them in a year they maybe would operate like a business that wants to keep their customers. Now I'm here no food nothing because the driver wasn't prepared nor the staff because they saw in the instructions where I wrote I only had a 50 ..he waits till he's outside to call me and tell me he has no change? Then made it seem like him calling me before he knocked on my door to tell me was a better idea? Absolutely the worst jimmy johns read more

Expensive. Have to order extra meat cause normal is not adequate. But convenient location and drive-thru is a huge plus. They don't have hot sandwiches or toast the bread. Sub rolls are not great. read more

Two months ago I wrote a review that the order took so very very long to get to me. Tonight I did receive it within 20 minutes and the sandwich itself was fantastic! (Gargantuan) I will continue to order, but will make sure its a little bit earlier so they have time to get it to me before I am starving. read more

I just don't even know where to start on this one... The freaky fast delivery took 50 minutes. With the proximity of the location to my home, I could have drove there and back 4 times before I got my order. When it did arrive, the young woman who delivered the order smelled like marijuana. Thanks for stinking up my house when I opened the door. Now onto the actual food. My cold cut sub was room temperature. It was kinda nasty to even eat, tasted like it had been sitting out all day. There was no flavor, and half the stuff I customized on the sub didn't come the way I asked. It was edible but unbearable, I only ate half then threw the rest out. Definitely lost my business. Will continue eating Wegmans, Wawa, and Jersey Mikes. read more

Our service was awful the lady was rude and arrogant and waited in the drive through for 10 minutes and gave us the wrong chips so we went back but she was in a call so I was on her phone and when she saw me she threw her head piece and than give us the wrong chip again but u was too scared too go back . So we left that lady was awful and I might ever go back. If you know this lady she was working at 8 o clock on Friday 6/10/20 read more

Tried JJ in Crofton after seeing it just off the main drag and being new to the area. Ordered the #7 via the drive-thru for an early lunch and pleasantly surprised! Fresh and very tasty! Good service and seemed to be a well run shop. I should have opted for the 8" but having gone with the bigger 16" will have a great lunch tomorrow. Unsure why the negative reviews on this place based on today's experience. Very fresh and pleased- will be back without a doubt. read more

This place needs to be closed the sandwich they made me was horrible and there prices are ridiculous.

Horrible customer service. She had an attitude as soon as she started talking thru the speaker. Once I ordered my sandwich I then proceeded to ask her if they were cut in half. Like what sandwich shop you know doesn't cut sandwiches? Again she was rude,rolled her eyes and closed the window. Her name is Taylan. If she doesn't like serving customers then she needs to get another job. HORRIBLE! read more

Terrible. The workers aren't that friendly and they seem to be having a party behind the counter. Had to repeat my number a million times to look up my rewards - likely because of the loud party taking place in the background. My sandwiches here aren't made with the typical JJ "love" that's expected. Whole sandwich fell apart within 2 mins of opening it. Never coming back read more