For awhile, I continued to order 2 salads almost every week even though I only received the walnuts about 50% of the time. POOR QUALITY CONTROL! However, they apparently no longer make/serve their own ranch dressing and the packaged one they include gives the salad a very different (and bad) taste. Not sure if I will order again! read more

Haven't been to a Pot Belly in years! Not much has changed aesthetically. Glad I stopped today. FRIENDLY and QUICK service. Shout out to Mila, Shene (my apology ... I'm sure I slaughtered the spelling), and Kim! My skinny Cubano was decent but I LOVED the chicken pot pie soup more. Would most def order that again. The ladies I came with also ordered the chicken pot pie soup and enjoyed it just as much as I did. Gotta respect the effort in trying to stay afloat by any means necessary nowadays. The "pick-your-pair" concept is respected butttt it's soooo disheartening that a smaller cup of soup and a smaller sandwich is costing $12! My bill was $23 ... YIKES! My SINGLE soda was close to $4 on its own. Full transparency, it didn't help that I picked up a 16 oz jar of their signature peppers for my daughter for an additional $7 butttt I still feel some kinda way for having to spend $15+ for basically a half lunch portion. *sigh* Silver lining moment ... we all got a FREE cookie for filling out the survey! YAY US! Looking forward to hearing YOUR opinion. When you go, tell them you saw it on Yelp. read more

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"Listen, guys, there's an escaped fugitive coming through town. It's too dangerous for you to stay here. I want everyone to go home," Sheriff Ray Owens explains to the breakfast crowd at the Main Street Diner in the town of Sommerton Junction in director Jee-woon Kim's film, The Last Stand. Crickets. "Did you hear what I just said?" Owens asks. "We just ordered breakfast," a man wearing a beige fishing hat responds after taking another swig of his root beer. "It's for your own safety!" Arnold Schwarzenegger's Owens pleads. "You're taking to a 72 year-old man with high cholesterol eating a bacon and cheddar omelette with extra cheddar. Do I look like I'm afraid of death?" another man wearing a light gray fishing hat and glasses retorts. "Don't look at me," the first patron responds. "I ordered the same thing." You will be similarly tempted to stay, regardless of any existential danger, if you and your loved ones wander into the Potbelly Sandwich Shop at 3900 Town Center Blvd in Bowie, Maryland. There, you could watch as your mouthwatering, biggie-sized Cubano (Pulled Pork, Smoked Ham, Swiss Cheese, Sliced Pickle, Brown Mustard) and your equally mouthwatering, biggie-sized Chicken Club (Natural Grilled Chicken, Applewood Smoked Bacon, Cheddar Cheese) are ushered into one of Potbelly's famed, slow-toasting ovens before final customization. Add a bowl of Broccoli Cheddar, Garden Vegetable, or Chicken Pot Pie Soup, a carryout bag of their scrumptious Oatmeal Chocolate Chip Cookies, and an Oreo Cookie Shake or their brand-new Cold Brew Shake, and not even Sheriff Owens' cornfield-set, vehicular duel with a modified Chevrolet Corvette C6 ZR1 would give you pause. read more

Potbelly - Biggie Chicken Club!!! - Fast Food Near Me - Bowie, Maryland

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They should be ashame and call themselves Bread-belly. The wreck used to be their premium sandwich. They was refused my redo and rrfused my request for meat with the bread. They refused so I left. Was i wrong... you judge? read more

Potbelly - Peices of meat. They acted like i was wrong for refusing. Back to Subways. Ashame their bread is so good. - Fast Food Near Me - Bowie, Maryland

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Never had any issues at this location, would go for lunch and get my sandwich made, it always came out good. All sandwiches are pretty good and the customer service was fine. They have a good amount of indoor seating and sometimes people playing instruments in there. read more

Who doesn't like a Potbelly sandwich, salad, or milkshake? Toasted bread, fresh ingredients, and an assortment of toppings. It always comes through in a clutch. Add a bag of kettle chips or some of those sugar or mini chocolate chip oatmeal cookies and you're good to go! I would've enjoyed my visit much more if the first employee I encountered had even a touch of customer service or even attempted to greet me, but the employee who added my condiments and fixin's made up for her. I've had plenty of sandwiches and salads that I enjoy, so it's hard for me to say what's my favorite, but I do know Potbelly's makes an awesome and filling lunch/dinner for a quick bite. Perfect location and never overly crowded. I'm sold! read more

I love the Underground App menu!! This Potbelly is clutch for the Wreck Salad and Lucky 7. I don't have them too often, but could always enjoy a bowl of chili with onion!! read more

There is never any consistency here . Today, Sunday 1/8/ stopped in to pu an order , one person in line , 2 behind the counter and not a hello or any acknowledgment of me coming into their store . Next customer , a black guy, and he gets a very loud " HELLO!" The tall , thin black girl finally acknowledges me and she JUST STARTS THE ORDR . I've been here for 13 minutes . It's effing BS !!! Ridiculous read more

One of my favorite takeout or delivery. Salads are fresh. The subs have enough meat. The soups are tasty.

Managerial response to customer inquiry. I had worked the early part of the morning; called POT BELLY for duo lunch delivery (two-day lunch meal); consumed one meal of soup-sandwhich-cola, and almost immediately, I erupted into projectile vomiting & diarrhea like I have never seen before. After cleanup, I telephoned the store and found the voice on the other end to be that of the store manager, who responded to my notification of illness after consuming the first meal of the day. She replied, "You don't have food poisoning! I am not going to give you anything! It has not been three hours since your delivery. Call DoorDash! This tirate concluded with her slamming down the receiver and ending the call. The unnecessary yelling while apparently servicing in-store customers and carrying on a telephone conversation was a first for me. Cooperate was not reachable to deal with this situation and I do not want to see employees and the public subjected to the level of ignorance and callus display of improper customer service. My subsequent ER visit proved her layman diagnosis wrong. read more

This place was good for a quick lunch. Interesting decor. Nice enough folks working. Nothing special. Just a sandwich shop. I'd go back. read more

While I have grabbed many quick lunches for many many years a various locations, A Wreck & Uptown Chicken Salad are absolute favs, I have yet to try a milkshake. Per the strong recommendation of my reliable 12 year old milkshake connoisseur niece, we went to Potbelly for shakes and for shakes only. When we couldn't decide on which of our top 2 choices, we opted to "share" both the Strawberry topped and Oreo Cookie topped milkshakes. Both were so scrumptious that I can't choose between the 2. Good sized shakes that come with whipped cream, cherry on top, and even a tiny cookie for the low price of $3.99. You can't beat that!! read more

Very good sandwiches. Only bad thing was the service was slow and the line was confusing as to where to order and pick up. But subs are so good it is worth it. read more

Great potbelly's location. Have been a few times for lunch and the staff is always friendly and sandwiches are made perfectly!

I'm glad I decided to give this spot another chance because the customer service has drastically improved. The sandwiches taste fine and the cookies are always fresh. read more

Stopped by this location to redeem my free birthday treat - cookie or a shake. Had a bit of a wait to be seen or acknowledged (with only one person ahead of me and 3 people on the line) - but my server was friendly. My mom enjoyed the shake. read more

Updated review: since my earlier negative review, this location has vastly improved. Ordering ahead has been reliable and food has been ready when we show up. Order accuracy has improved, too. Kudos to staff for the step up in service! read more

Service is always great and the food fresh & delicious. Their Italian Sub is my favorite but their salads are also enjoyable. If I weren't overweight already, I'd order a milkshake and cookies (Oh soooo sinful), several times a week. But that fantasy will have to remain in my dreams. Give then a try if you're looking for a tasty sub or salad. My children enjoy the Wreck, and Turkey subs. I've pretty much tried them all and enjoy most. My least favorite thing is the grilled cheese; why you ask? Because it's not grilled. ‍ A grilled cheese has to be grilled to qualify. Otherwise, give them a try. read more

This is not about this particular location, but Potbelly in general. During the fall/winter they have this AMAZING pot pie soup, that used to come with homemade delicious pie crust crumbles on top. However, Potbelly has since changed the pie crust crumbles to a non homemade, but store bought crumble, and it's TERRIBLE!! The soup is still delicious, but the crumbles really make is AMAZING! Potbelly, for the sake of all that's good,PLEASE go back to the original crumbles!! read more

A story of redemption via exceptional customer service. I picked up an online order in the evening earlier this week. That experience couldn't have been much worse: the order wasn't given to me until 15 mins after the pickup time provided by Potbelly; the order was missing an item; the items that were included had incorrect toppings; and I was caught in the crossfire of an argument between a difficult customer and an unprofessional front-line employee. I contacted Potbelly customer service and, within hours, the GM of this location called me directly. We discussed the issues with the experience, he was both kind and professional, and he made the situation right. The return trip a couple days later was flawless: the employees were kind and helpful and the food service was prompt and accurate. We will be back anytime we're in the area. read more

This establishment needs more structure and order because it's slow and unorganized and lacks good customer service. I placed a mobile order for a sandwich and soup combo that should have been ready at 3:55. When I arrived at 4:23 my order had not even started and I was informed they had no more of the soup I already PAID for. I then had to wait for my food and request a receipt for proof of refund. All in all this Potbelly is my LAST resort because it's so close to my house. Please try the other food restaurants before going here. read more

I'm so glad they opened one up in Bowie. I usually go to one downtown but this is much closer. The staff here is very nice and the place is well maintained. Keep up the great work read more

Potbelly - Fast Food Near Me - Bowie, Maryland

Ordered a chic salad salad to go ...should have checked bag before I left ...new person I guess ...only filled half the bowl ...staff is friendly though read more

Potbelly - A little skimpy on portioning ...I usually get a bowl full of the lettuce/spinach mix - Fast Food Near Me - Bowie, Maryland

Food was pretty good, but very little of it at high cost. Definitely not worthy of Potbelly or The Wreck names at almost $8 - I can go to any number of sandwich chains and get filled up for that - #StillHungry read more

Stopped in on my way to D.C. to grab my family some sandwiches. I was in a bit of a hurry and there was a line. I ordered 5 sandwiches and all came out fairly fast. It wasn't Jimmy John's fast but there was a line. The new Turkey Club was really good and my kids enjoyed the chicken and cheddars I ordered them. The sandwiches were good but the 5 stars is for the staff. They were really friendly and didn't seem overwhelmed by the line of people. I was surprised to see the previous reviews were so low. I hope they keep the nice people they have in there now. read more

I love Potbelly Sandwich Shop and was happy to find this one during a recent business trip. Their sandwiches are good, but it's the soup (have you TRIED the chicken pot pie soup???) and cookies that keep me coming back for more! Service was good and food delicious. I'll be back! read more

We walked into the restaurant at 8:45 pm on a Saturday night. I immediately noticed the staffs attitude when they saw us walk through the door. The young woman who made our food was not paying attention to the order we gave her, made the wrong sandwich and kept asking "is that it?" every time time we named a topping we wanted to put on the sandwich. She rushed through our entire visit as if she had something better to be doing. I understand that it was almost closing time, but I would still like to be treated just the same as the first customer that walks through the door... especially when I'm spending my money in your business. Poor customer service and making the customer feel like they are bothering you is how you lose my business... never again. PS. The sandwiches are pure trash. Total waste of money. read more

Okay where do you start....Fresh Fresh Fresh food. I prefer eating out at places with fresh food cause it's like still eating at home. I also like when I can be accommodated to however I like my food. And Potbelly gives me ALL of those things. I especially LOVE the pot pie soup read more

Potbelly - Fast Food Near Me - Bowie, Maryland

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Just No. The professionalism here is ridiculous. There isn't any...the girl behind the counter acted like we were interrupting her "nothingness". She kept rolling her eyes during our order. I ordered a sandwich and she simply told me no. After my puzzled look as to why I couldn't order the sandwich I wanted. She explained that they ran out of turkey. Saying that instead of responding "no" would have sufficed. Every time I have gone they always don't have something in stock. Especially the brownie cookies. Potbelly, train your young/high school workers to have manner and respect for your patrons. Never again. read more

1) This location does NOT follow their advertised soup rotation. What's the point of having a daily soup menu (both on their own location website AND their automated phone system) if it isn't accurate? 2) The staff was rather rude when I asked about the soup they were supposed to have - as though she didn't understand why I would be confused that they weren't offering a product they were actively advertising as available. So sorry to have wasted her precious time (not). 3) The locations in Annapolis are much friendlier, faster, cleaner, and perhaps most importantly, actually have what they're supposed to have on any given day! read more

This is the WORST store EVER!!! We order food from this location for our office all the time. We like our peppers on the side to prevent our food from getting soggy, but the staff forces us to purchase a jar of peppers than giving us the peppers that would normally come with our order. The staff acts like we are trying to get over, but why should be forced to purchase additional peppers when they come with the salad and sandwiches. Moreover, we found flies in our salads!!! The customer service is horrible. They need new management and staff!!!! From now on, we will drive an additional 25 miles to go to the location in college park. read more

I ordered a salad and it was made incorrectly. The server was not familiar with the items on the menu and did not even try to find out what comes on the Chicken Salad Salad. The ingredients are listed on the large menu posted in the shop (cranberries, provolone, chicken salad, and cucumbers). The only ingredient on my salad that was correct was the chicken salad itself. Ridiculous! This location is fairly new, but there is no excuse. If you are not sure, then ask or check the menu. read more

I stopped though and ordered the TKY skinny or something like that with the broccoli and cheddar soup. Service was pretty good even though I had to keep repeating my order at every My sandwich was good maybe because I had a crappy one from WaWa the night before. The soup was on par with Panera Bread. Overall I was pleased! read more

A+++ Catering was awesome. I was able to place my order, make adjustments and the Manager didn't miss a beat! She was amazing... professional, offered suggestions, delivered the catering order on time and set up the serving area. I will definitely order Potbelly Catering again! read more

This location used to be very good. On my most recent trip however I was sorely disappointed in not only the quality of my sandwiches but the attitudes of the employees. I am a former employee not of this location but I'm fully aware of the standard this company would want to uphold & sadly they weren't met today. The first red flag was a health and safety issue. The supervisor/ shift lead blatantly put bacon from my sandwich on a bare counter without wax paper being properly placed down. That was beyond unsanitary & for it to be the supervisor to do this was unacceptable. She also didn't put all the toppings I requested on the first sandwich. My second sandwich the supervisor/shift leader didn't even bother to cut the sandwich AT ALL!!! Her customer service was poor at best. This was a disappointment because up until today I was a regular customer to this particular franchise but not anymore. I'll be telling everyone I know to avoid this establishment due to the poor customer service. read more

The service is horrible. The close at 9 p.m and I called a order in at 7:45 only to drive all the way up there and the door was locked at 8:15, they didn't notify me they were closing early and that the register would be closed as soon as I get there. A super inconvenience and waste of my time. When I asked to speak to the manager she said that they are allowed to close at that time which I know is not true because I work across the street at bubbles and mall rules are to not close before 9pm. She was not rude but I'm very dissatisfied & it's a shame. I wouldn't recommend you go to this potbelly location EVER. As you can see from the comments below their customer service sucks. read more

I eat there a lot and it is a pleasure when adam burgess is there he is always pleasant honest very appreciated always in a good mood when I want to give him a tip he won't accept it he lets you know when there specials I love eating at potbellys read more