Love this location simply because of the drive-thru!! It's truly all in the name - freaky fast! Whenever I need a quick lunch or dinner on-the-go, I pop by here and go through the drive thru to get my all-time favorite sandwich. I always get the #5 Vito but no cap, and add cucumber. Sooo yummy! There's something about the oil/vinegar dressing they use on their lettuce/onions - it's irresistible! I'm also a huge fan of their kettle cooked potato chips. I go back and forth between the BBQ and Salt & Vinegar flavors. Sometimes I even add the salt and vinegar chips to my sandwich for a little crunch - highly recommend trying it out on your next JJ's sandwich! The staff here has been nothing short of kind, competent, and friendly! read more

ordered giant turkey tom, cheese and no tomato. Got something entirely different. Disappointed. read more

Jimmy John's - a mystery - Sandwiches Near Me - Cumming, Georgia

I've been to this location twice and both times the service and food was great. The drive thru is wonderful since most sun restaurants don't offer that service. The bread is so light and fluffy that it really makes the sub. read more

I'm from out of town went to Jimmy John's driving a field trip and the bread is so well done it's like chewing a leather horse saddle I don't know for the life of me why they would sell bread in this type of shape I called them they were apologetic but it doesn't matter this is my dinner I'm on a field trip I'm 150 miles away from home and I'm stuck eating it read more

Jimmy John's - Bread over cook it's like eating leather - Sandwiches Near Me - Cumming, Georgia

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I come here daily and the staff is SO incredibly amazing. I highly reccomend this location.

Ripoff. When you order "Extra" meat, you PAY extra, but you don't receive extra. And it's a good thing I ordered "LIGHT" Mayonnaise, because the sandwich was disgustingly DRENCHED in it. Terrible value. JJs has totally gone downhill. read more

GF options. Staff is amazing. Very attentive to my allergy and willing to help. Food is amazing and taste awesome everytime. One of my top lunch spots read more

Jimmy John's - Unwich (lettuce wrapped) chips and a Pickle - Sandwiches Near Me - Cumming, Georgia

Very rude staff. The girl at the drive thru clearly hates her job and won't even acknowledge when she is told "thank you"! Good luck receiving tips in your jar with that attitude young lady! read more

Slowest delivery ever. I work 8 minutes away and it took an hour to deliver. When you call to ask how much longer they don't give you an answer. Freaky fast delivery is a joke at this location. read more

Food was okay but when I finished my drink I noticed a piece of plastic In my ice. I called the store and when I told them they asked "is it white? We were wondering where that went". Didn't even offer an apology and rudely said well I'll give you a credit for a new Coke. Awful customer service. Not impressed. Will never eat there again. read more

Jimmy John's - Sandwiches Near Me - Cumming, Georgia

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GROSS alert!!! Kid at drive thru (receipt says his name was Mikael) took my cash and gave me change wearing gloves. He then went immediately over to the slicer and started cutting cheese wearing the same dirty gloves. Yuck!! read more

Terrible location. I have ordered here several times over the last few months and have overlooked the consistent mistakes because I love their sandwiches, but today I'm done. Went thru the drive thru today and ordered a combo meal (btw) only saves you .10... Ordered oil and vinegar with extra vinegar and got an oil covered sandwich with zero signs or taste of any vinegar. Called to complain and ask if I could come back for a new one and he said didn't know how they could fix it but sure and he'll throw in a cookie. Don't know how to fix adding vinegar? Seriously? I don't want a cookie, I want my time back. Too long a trip back to salvage it in the middle of a work day. They have the last $10 I will spend at their franchise. read more

I was pretty hesitant about going here because of all the bad reviews but I quickly realized that I had nothing to worry about. And I mean QUICKLY!!! The service was great, there were funny signs everywhere, and before I even got my drink our THREE sandwiches were already ready to eat. And I can tell you I ate my sandwich almost as fast as they made it read more

Really good service for how busy the location is during lunch rush! Had a great experience today.

I'm really surprised so many people gave bad reviews. I guess different strokes, for different folks. We had great food, great service. They have a fun dining experience, I love all the funny signs on their walls, so much that I was tempted to start taking photos to put up on Instagram. Their subs are pretty inexpensive, comparable to Subway, but the whole restaurant doesn't smell like plastic bread like at Subway. Overall a great experience, will be going back again!! read more

After owner was nice enough to respond to my review, decided to give it another chance. Music lower, older staff working hard- much improved. Thanks! read more

Jimmy John's is my favorite sandwich shop. The folks at this location, however, take the cake when it comes to lazy! Called in at 12:30pm on a Saturday and asked for a sandwich platter. They told me it required a 24 hour notice. So I asked if I could place an order for five sandwiches and they said yes. I told them I wanted three turkey and two Italian and for them to cut them in three and was told no. Really?! Really?! I WENT here five to six times per month. Screw this location. Lenny's is right around the corner from them AND they cut the sandwiches as requested! read more

I went there because they have lettuce wraps for my gluten allergy! I called ahead to order my food and the guy on the other end of the phone sounded like he was stoned and told me he accidentally canceled my order and asked me to repeat it so I repeated it and gave him my card info again. Then I asked him to read it back to me and he said he couldn't. My mom went to pick it up and the assistant manager called and said that my food wasn't paid for so I had to give them card information again. At the end of me getting a $14 lettuce wrap they had taken out $14 4 time. It's a week later and I still do not have the money back in my account. Never again for a lettuce wrap read more

Awesome subs here! It's always fresh and fast. Friendly staff here is a pleasant bonus! I'll be back for sure.

This store has definitely been updated with fresh staff and new management! The sandwiches come out as they say, freaky fresh and freaky fast. Definitely the most improved, and one of the better sandwich establishments in the area. I would highly recommend if you are looking for a great sub or for some high quality catering to come here. And the smells are always FREE. read more

Ain't getting no better sorry to report. Unorganized, unhappy staff. Out of white bread at 730. Next customer walks in and they scream at him, "We're out of white bread " almost like they were trying to get him to leave. It worked, by the way, he walked out. Wish I had. Firehouse blows these people away.... read more

Just tried for the first time. While the delivery was extremely fast the sub was not very good at all. The tuna was not very tasty at all and the bread was very hard. If I ever try again I'll probably get a wrap instead of a sub. read more

I love Jimmy John's but this location is terrible. I wasn't even sure they were open all of the window lights were off. There was a clump of slimy lettuce, no cucumber and tons of mayo(my bad, I hate mayo). It is unfortunate but I will never return to this location. read more

First time I went on a Tuesday night through the drive thru and sat for five minutes waiting for someone to acknowledge us. I finally ended up walking in and tell me they are out of bread. No apologies and just rude. Then we went today to grab a couple of sandwiches and the bread is so hard it's hard to chew. I called and apparently jimmy johns has changed their bread recipe? I guess that's it for me. Too bad because we've been eating jimmy johns for almost 20 years and the bread was the best part. I was so excited to have a location near us too. Did they change the recipe to the bread?!? Or was the line I got from the kid a lie? read more

Very disappointed more than once. We are (we're) regular customers but we have placed orders only to be told there was no bread. On 2 occasions after placing a delivery order, I have been called to say they have no driver so I will need to pick up the food. Never have they apologized for offering delivery service but not able to deliver. This last visit I phoned them back 4 times with no answer only to drive up and see 3 employees basically doing nothing! Bye bye JJ! read more

Jimmy John's - Here's an employees car blocking the drive through because it is apparently out of order - Sandwiches Near Me - Cumming, Georgia

So excited to get a close Jimmy Johns. Right now they're batting .500 on getting orders right, from giving us the completely wrong order to just flat out forgetting to include a sandwich. Today we hit the drive thru and they're out of regular bread - it's1:30 on a Saturday afternoon. We're now referring to this location as Jimmy Jacks. Hopefully they can get it together soon. read more

I have never been a customer of Jimmy Johns's however, my son and husband have ordered from there occasionally. Yesterday, my husband ordered 2 unwiches for dinner. Both orders for my husband and son were identical but they requested the addition of bacon and hot peppers. The young woman who took the order over the phone needed clarification 3 times as to what they wanted in the unwich. She was extremely unprofessional and casual with no respect for the customer. It was after 7 when we picked up the order but they did not eat until 9:00. The order was not prepared correctly and dinner was spoiled. Even though it was late, I called them at 9:55 to tell them that the unwiches were not right. The young lady that answered was very polite and offered to replace them. She took our contact information and phone number and told us to return the next day, provide our phone number,and we could pick them up. Today I called them to place the order for the replacement sandwiches, and ordered a third one that we would pay for. The woman that answered the phone told me she was the manager, and that she had no information at all about replacing any order. She accused me of not telling the truth, explained that she needed a receipt, or a ticket. I told her that my husband would have the receipt with him when he came to pick up the order, but that she could also look it up with his credit card that he used the night before. She told me that she would have the order ready, but when he got there, and asked for the order, she told him that the owner said they were not giving out "free sandwiches" , that We would have to pay for three sandwiches,and that he would call us later. Needless to say, my husband told them that he was not going to pay for three sandwiches when it was their mistake in the first place. Jimmy John's here in Cumming is clearly struggling to stay in business. Their customer service is disgraceful and unprofessional. When managers do not have the authority and courtesy to correct mistakes and assure that the customer is happy, business will suffer. I'm sure there are other sandwich shops in Cumming that would appreciate the business. read more

I am a regular at Jimmy John's all the way back to my days in Illinois when they got started. This location is very poorly managed. Consistently get the orders wrong and the sandwiches seem to always look like a mess with mayo on the outside of the rolls etc. They tend not to clean the tables either where it almost seems like they expect the customers to take this on. The music also seems to always be extra loud. I hope someone from corporate can help them out as it is nearby me. I can't imagine others are not seeing the same as I go at least 2x per week and doesn't seem to get better. Unfortunately it can give the overall chain a bad image. Someone please take action here! read more

The location is spotless and the kids working there were polite and fast. We enjoyed our experience.

I have called this place atleast 5 times in the past couple months for a delivery and every single time I have called they tell me that they don't have anyone to deliver the food. Half of their business is really fast delivery and they can't even deliver!!! Guy there told me three of their drivers quit. Are you serious? This place needs new management. Definitely lost my business and I have gave this company a lot of my money! read more

Ordered online and went to pick it up and was told they were waiting for bread to cool. Waited another 30 minutes and it still wasn't done so I cancelled the order. Got a call from them about ten minutes after I left telling me that my order was ready for pickup. Turns out my order was done when I first got there and because the staff is so inept they didn't realize it. This was my first time to try Jimmy John's and I will never go back to this place. read more

Took 20 minutes to get my sandwich. People were actually waiting longer than I was. Have never seen anything close to this at JJ. Very disappointed. read more

I never had a problem with this Jimmy Johns before. For the last two years we have placed many many orders for delivery and have received our food just as ordered. Today they decided to not deliver claiming they are "under new management" and that the distance to our house is suddenly no longer deliverable. I can't imagine how the delivery distance has changed based on a manager, but apparently they don't want my business any longer. Unfortunate. read more

These guys are great! We love the subs here. Ask for the hots, it's great. The place was clean and the people were nice.

Wow... Service and attitude was terrible. I had ordered ($36.00) worth of food... Asked for mayo and lettuce on my kids sandwiches. They told me they could not put anything on the kids sandwiches... These only come with meet and cheese. I thought they were joking. They told me it was corporates decision and that is what I got for coming to a corporate store. I asked for a refund and went to another sub shop (corporate store as well). Got the same order for $10 less and the put anything on my kids sub... They were amazing. So sad for the owner of Jimmy Johns who has 4 kids standing around in this empty store. I will never return!!! read more

I don't often order Jimmy Johns for delivery because of this reason. Every time I am in the store it's freaky fast. Every time I have ordered for delivery it's 45+ minutes. I am located .5 miles from this store currently and it's taken 45 minutes for a sandwich that takes 45 seconds to make and is max a 5 minutes drive. Very disappointing. read more

I love Jimmy Johns but this is my third experience with them at this location and twice being told - almost like whining - that they were "close to being out of lettuce wraps" and "can I choose something else?" No, if people are asking for a lettuce wrap, 9 times out of 10, it's probably because they have to eat this as their sandwich medium! Once I informed the guy, no, I'm sensitive to bread then he begrudgingly said "ok, I GUESS I'll go make some more". Bro, I just went to the other NICER Jimmy Johns off exit 13 after leaving yours, to prepare more wraps is literally taking a piece off a head of lettuce. Twice this has happened at this location. The first time we said no, and they went and got more lettuce wraps made or whatever. This time I told them to forget it and drove 15 mins out of my way to go to the location off 13. AND as a bonus, if you dine in, the employees make you feel their disdain and loathing of their job alllllll the way through the counter and to your table. This is my other third experience at this place. Just sad. Hopefully the owner reads this and takes this into consideration. I know working retail, especially food retail, blows, but customer service is how you keep customers ... my mind is just blown by the lack of knowing this. read more

There's 8 people behind the counter and somehow I had to wait 10 min to get my sandwich . I love their sandwiches but this location was not good . read more

I love Jimmy Johns but this location was by far my worst experience. Bread was so hard that I couldn't even chew it. It was literally crumbling it was that hard. Onions wow couldn't find them only three small pieces. The tomatoes were soggy. I can say never again at this location. Very disappointing. Also my husbands bread was just as bad read more

Great subs made with fresh ingredients. Our order was prepared quickly and just the way we ordered it. I love the bread. It's so yummy! Friendly staff. read more