Can I just not even give them a rating? Because I feel that rating them one star is too much. The first time my coworkers and I ate at this location, we ordered 3 sandwiches straight off the menu, of course one had like "no mayo" or "add tomatoes" something rather simple. After placing the order, I find out they don't deliver- even though my office is 3 miles away. Fine, I went and picked it up, but then all of our sandwiches were completely wrong from what we had ordered. So I call and they offer to let me come pick up 3 free sandwiches, that was greatly appreciated, however they still did not leave any explanation for why do not deliver to my office. The next time we ordered there, I was leaving my office to go pick it up and they show up with it being delivered. Much to my surprise. So I obviously can't complain about that, other than they are unclear and then I had to pay with credit card over the phone, instead of the collected cash from my co-workers. The last straw was when I open my sandwich to find a hair inside it. My co-worker and I only get 30 minutes for lunch, so I could not go back and get another sandwich. So I called a week later when we decided to eat there again and just let them know what had happened and what could they do for me (similar to the first time). He said he would refund the money and then give me a free meal. I was pleased with this, because the hair really did ruin my meal and experience. However, upon arrival to Jimmy John's, the GM, Ryan, was incredibly rude and less than polite about giving me a free meal. Then he proceeded to tell me that I would have to pay for the chips and drink. I told him that was not going to work, my entire meal was ruined and once something like that happens, you should replace the entire meal for the customer (especially because it was a week later due to my schedule). He told me he "did not appreciate my attitude-" so I proceeded to tell him about all of the other negative experiences (which includes reckless driving by the Jimmy John's drivers and the above issues) and how I did not appreciate his attitude as the manager. Needless to say, I will not be returning to Jimmy John's for a very long time and will NEVER return to this location. It was not so much the issues with the food, it was how the employees chose to handle each of the situations and finally how I was told that my attitude about a hair in my food was not appreciated- should I not have been upset? Their food is too expensive anyways to just let it go, especially being on a budget. I would suggest going to the Jimmy Johns at 1810 West Mockingbird in Dallas, TX it is a few miles away and worth the extra mileage. read more

Jimmy John's - The hair in my sandwich. Delicious, NOT!! - Sandwiches Near Me - Irving, Texas

Jimmy John's is fast and efficient. Those are truly their golden selling points. I like their sandwiches overall, but I usually go to them because they are fast and cheap. The staff are always friendly and they really do make those sandwiches stinking fast. ~Carpe Diem~ read more

Jimmy crack corn and I don't care. I do not like this place. The employees are less then professional. I see that I'm not the only want that doesn't care for this place due to the star ratings. I'm always nice to people when i order my food simply because i don't want extra seasonings in my food....if you know what I mean. So i tell this girl at the end of the assembly line that my sandwich is to go barbecues she threw my sandwich on the counter top and she had the nerve to tell me "oh, the bags and napkins are all up here". When i asked her for her mangers name she refused to give it to me. This is when I wished slapping strangers was legal. I will never eat at this place again. read more

What do you get when you mix vodka, sandwiches, and a bunch of friends talking smack to each other under one roof? Hopefully a GREAT EXPERIENCE!! But too bad Jimmy John's "gourmet sandwich" Shop missed the mark like a male porn star on set. Personally, being from L.A., I have never heard of Jimmy John's and I can see why... before we stepped into the shop, one of my buddies told me that it was better than Subway. One word: WRONG! What he should have said was, "Jimmy John's is just another word for Subway in TX." Reasons for the 2 Stars: Small place Middle of nowhere Workers were as animated as the Kardashians' acting skills Sandwich bread was as hard as a teenager in a stripclub The tastes of the sandwiches was as good as a receiving a D+ in P.E. Why Not 1 Star? Because they were blasting Linkin Park and I was drunk! read more

DON'T EVER... The reviews don't lie. I had to cancel my order. Delivery took basically an hour and never showed. I called twice and no one had any answers. Finally called for a refund, and that almost took just as long, with not a single APOLOGY! Factual, both gentleman, including the manager couldn't have cared any less. Jimmy John's will never get my business again. read more

Walked in to order sandwich. To go. Place had bad odor. (Like strong industrial cleaner or hospital) Left with order. Tasted like very cheap meat. Nasty. Not turned. Just not good. Threw it away. Went elsewhere to buy lunch. Yuck read more

I understand orders get screwed up now and then, having worked in food service for far longer than I'd like to admit. But when someone orders something, and gets something completely different, something they can't eat at all, the proper answer is not "we'll give you a credit for $5", when that won't even cover the sandwich itself. Nor should you try to argue with a customer that's already annoyed. read more

I like this place... because: 1. The menu is straightforward. 2. The subs are big. 3. They're fast! 4. They don't skimp out on ingredients. 5. The bread is cut in such a way that the fillings don't slide out of the sandwich while you're eating and you get everything in every bite! I especially enjoy the Beach Club. If you don't like cold sandwiches, want soup or salad, you'll have to go some place else. It's just cold sandwiches, chips and soda here. And you can buy day old bread for $.45! read more

I love this location! Every time I order it arrives within 25 minutes and my last delivery even made it to my door! I didn't even have to go downstairs and find the driver like my old location in Austin. Will definitely keep ordering from this location! read more

Can't go wrong with The Vito {add peppers & Dijon}! Great tasting. Quick. Nice & funny guys working. Great price. Fresh ingredients. Love the bread. Delivery is a plus! read more

I love Jimmy Johns and the "freaky fast" delivery would be great if this location was actually fast. I don't live far from this location and it always takes forever. The delivery guy I had today would get 0 stars!! He's an older guy and maybe that had something to do with the speed BUT he didn't speak, just handed me the bag and walked off. This isn't my first encounter with this man, last time he wanted me to come meet him at his car (if I were going to do that, I would just go to the store and pick it up myself). I'll continue to order from here but they need to be faster and hire more professional and friendly people. read more

My daughter just placed a to-go order and when she returned home, my sandwich order was wrong. NO onions and NO cucumbers turned in to ADD onions and ADD cucumbers. This is the 2nd time my order has been wrong at this store. My daughter knows I'm allergic so I know she ordered it correctly. She actually went to the location versus delivery because my last order was wrong too. Since Im so highly allergic to onions, once again my sandwich from this location ends up in the trash. read more

Can't stand some of the drivers at the location that delivers to our area. We just had one today (Gerardo) who called when he got to the apartment complex and mandated that we (the customer) come down and get our food at the leasing office since it was closed and he couldn't get in. First off, don't come at your patrons that way. If we wanted to pick up our food we would have come in to the store or called ahead for pick up. When we order delivery we expect you to make it to the door and/or call so that we can buzz you in the parking garage as needed. Secondly, most of your deliveries will happen after the leasing office has closed for the day and it is your job as a delivery person to make sure the correct food makes it to the correct address. read more

Took them oven an hour to deliver my food, when I called to ask where my food was the girl was super sassy. Do your job better or get a different one. read more

Just a sandwich place. Not the best, not the worst. Sandwiches a bit on the small side compared to some of the other sandwich chains.

Not new to the chain. This location SUCKS! Guys making sandwiches look like dirty students who don't wash their hands. Customer service was substandard. Will never eat there again. read more

Good sandwhich, but I just wasn't impressed (by the service). It was my first time coming here and the staff just seemed like they couldn't be bothered to help me with anything. They were talking amongst themselves and didn't notice me standing there waiting for someone to help me get something simple like napkins. I know this is not a full service restaurant, but at least provide decent service. I was so turned off. Thankfully I was hungry since I didn't eat all day, otherwise I would've lost my appetite. read more

Customer service sucked I called in because I lost my wallet and I ask if I dropped it there I had my suspicion so I went back in there it was on the table they never bothered to look after I basically begged would rate zero but you can't read more

I called today for a delivery, and I'm 2.7 miles away. They told me I'm not in their area. I just checked my phone, it took them 4 minutes and 38 seconds to tell me that. I asked for a delivery, they put me on hold. When they answered they said, "hello?" I had to ask them if it was Jimmy John's. It's never good when you have to question what business you're calling. The phone was full of static and noise when he talked to me, and I kept having to ask him if he was still there. I finally told him it was very unprofessional and to work on his phone etiquette. read more

Very close and convenient to the businesses that surround the area. My personal favorite is the tuna club. The staff that works at this location is amazing. read more

If you like mustard on your sandwich, beware. I am convinced that this place is just a front for the Mayonnaise Council. Mustard is in short supply here, but oh, do they have the mayo! I have requested mustard twice and each time it was left off. The first time I was handed some mustard packets, the second time given some low-brow mustard in a cup. read more

Definitely better than subway, not as good as witch which. However, I think there ham taste better here than anywhere else. Stay away from the bacon as it was soooo bad. It's really hard 2 say that. read more

Ordered from here for the first time today. Have lived in Irving for about a month and didn't feel like leaving to get lunch so JJ's was on my go to list of deliveries. Placed my order online for the #1 Pepe with chips, a drink and a pickle. Overall I was thoroughly impressed. The sandwich itself was basic which is what I ordered. Meat, cheese, lettuce, tomato and mayo! Simple enough. Bread was fresh and not hard or stale like you can find more often than not at subway. Fresh ingredients and fast delivery!! Ordered at 12 and got it at 1230. That was quick considering how busy I know they get. For the price and convenience alone this place was awesome. Will order from again soon! read more

The delivery was speedy and the food was well made for jimmy johns. Service was extremely friendly which puts this above other jimmy johns I've been to. read more

Not a fan of jimmy johns. Their meat tastes old and the bread tastes like what I would imagine cardboard. While they are convenient and delivery is quick I would much rather go stand in line at subway and pay more for a better quality sandwich read more

The service here was absolutely horrible, I talked to the manager on the phone multiple times and every time he was ruder than before. My card was charged 3 times essentially robbing me of $50 and the restaurant refused to help fix the situation. To top it off it's been an hour and I've been told my food just got on its way. I'm now 90 dollars out with an empty stomach. I hope this place gets shut down, having worked in the food industry for many years myself I can see that they are the opposite of what customer service should be. read more

Bums me out to say this. I love jimmy johns, but this location is only good if you go in. They always get my order wrong when delivering!

I was in Dallas for a few days on business and our job ordered in. I got the regular Roast Beef sub with nothing on it. And it literally had nothing on it. Had I got the normal toppings on there (lettuce, tomato, mayo, etc), it would have only hid the ONE slice of roast beef that didn't even reach from end to end. I had to fold it over and put it on one half of the sub roll to make it feel like I wasn't just eating bread. I even had enough bread left to make another sub. I try not to judge off of one experience, but if you skimp on the meat like that, then I can't chance it on my dime the next time. At least slice it up thin and make it look like there is more meat on there! read more

Do not order from this location. Called after the order was 30 minutes late, first one to answer the phone left me on hold for 10 minutes. Called back and was going to be another hour minimum so I cancelled the order. I had order 2 hours in advance of when I needed the delivery. So, don't even bother! read more

Eek - me think's I was robbed of $40 for some yukky sandwiches. I've gone to Jimmy John's one other time recently, and it was fabulous (in a different state while on vacation). So, it isn't the brand, but that the Irving store apparently can't manage to hire people who can make a sandwich, quality control etc.. Sloppy, lack of caring and just all weird amounts of meat, veggies, way overpowering mustard when I asked for lite ... I have taught my 7 yo to take more care in making a sandwich - his are awesome. This place makes me nervous for the future of our nation because it's a SANDWICH. How difficult should that really be?!? Foolproof, one would think. But, guess again. read more

Fantastic delivery service! It was a big order to my office and it was made perfectly! Great place to call up on short notice!!! read more

The one in irving off of O'Connor.There is one kid that drives a black car. Soon as its time for him to do a delivery he throws the bags of orders in the front seat. If you pass there door and look in but don't go in they will talk about you. Its alot of immature people that work there and very loud. When you ask them for something specific on your sandwich its almost like they have an attitude and don't want to do it. Some Days there bread is fresh other days its hard.JUST THOUGHT YALL SHOULD KNOW... read more

Usually order from here and place my order online. Don't expect them to be fast, got my sandwich more than an hour late. I called the store when it was 1 hr late and put me on hold forever. No one ever responded. Great customer service I must say! Not. read more

For some reason they aren't answering their phone today. Usually the service is very good.

I cannot believe this place is still in business. The sandwich is small compared to subway for 8 bucks. The customer service was horrible. I ordered my sandwich and they did not even give me a bag to put it in. Bunch of college rejects in there putting together sandwiches and cannot even do that right. Next time I will go to potbelly or subway if I am going to be robbed of my 8 bucks. Or maybe I should start my own sandwich business. read more

I work very close to this location and order from here often. They delivery very fast and I can always count on them to get here quick. I've only had one incident where the delivery person got lost or something like that, but that was over a year ago. Overall, extremely satisfied with this location. read more

I went to a sandwich place today with one of my friends/former co-workers. We had been there plenty of times before. When I finished my sandwich, I just happened to glance at the receipt that I didn't ask for. The guy who was working had offered to add hot peppers on my sandwich. As someone who's gotten hot peppers from countless other sandwich places, I said SURE! And then I saw a 25 cent charge on my receipt. Nothing pisses me off more than when a waiter/waitress or cashier offers something more without quickly mentioning that there will be an additional cost. I went up there and I was so !@#!@%$ pissed at the 25-cent charge. I said I don't appreciate you OFFERING something to me then charging me for it. I make more than enough to the point where 25 cents doesn't matter to me at all but I really do not !@#!@%$ appreciate it. I've never gone anywhere that charges it, and it's incredibly deceptive that you would charge someone like that. So enjoy your !@#!@%$ quarter. read more

I live right around the corner from this store and they still can't figure out how to get into our community which is something every other driver knows. Here is a tip. When you hire drivers to deliver in the State of Texas United States make sure they can understand English. read more

Food is amazing as always. But I'm here getting a sandwich and there is only one guy here working. No matter how friendly I am being towards him he is just being extremely rude. But I feel that it's probly bc he hates his job or something, but dang I was being nice no need to move that way towards me read more

By far disgusting I found a blonde piece of hair in my sandwich. That is just disgusting and unsanitary. I defiantly will not be back to this location. The worst feeling when you're eating and a long strand of hair is in your mouth. Disgusting. read more