Online ordered on a gift card went through drive thru ordered a wrap the Tuscan got home took one bite and they just straight up made the wrong one made the Caesar. Had to go back they didn't refund me but had to wait in line for them to remake it wasted 40 min they were slow too not even busy so no Excuse stay away read more

Had to go in and order because the app would not work, turned out to be for the best because the 3 gentleman working were awesome. Great customer service & had my friend and I laughing the whole time! Food was amazing & we felt very well taken care of. Store was clean & well kept. Will continue to visit this location! Thank you Kamari, Jacob & Xander (maybe Tristan) read more

Buyer Beware Ordering Online I discovered that a Jimmy John's combo #4 costs $14.78, but ordering the exact same items individually is $12.49. That's roughly a 20% increase for choosing the combo. Like most people, I assumed a combo would be slightly cheaper, but in this case, it's the opposite, you actually pay about 20% more for the same meal. Due to this pricing practice, I will no longer be a Jimmy John's customer. read more

Was feeling some Jimmy Johns. I hop online, place a delivery order. I wait. And wait. And wait. FORTY-FIVE MINUTES PASS. Finally I call them, the guy greets me by name, and rather sullenly says he was "about to call" to tell me that because they don't have a delivery driver, they can't fulfill my order. I have no idea why it would take FORTY-FIVE FUCKING MINUTES to NOT call me and tell me they couldn't fulfill my order, but maybe they're just assholes here. So ok. Whatever. Still feeling some Jimmy Johns. I hop on Doordash to order that way. Place an order. Immediately get a notification that because "Jimmy Johns does their own delivery, they'll handle it." That's right. These incompetent fucking assholes aren't even set up to let a FOOD DELIVERY SERVICE handle delivery if they don't have their delivery drivers working. What an absolute fucking joke. read more

phenomenal experience here at jimmy johns. staff is amazing and the sandwiches were exceptional. nothing bur good things to say.

8.5.22: Today was probably the worst restaurant experience I have ever had. I arrived at Jimmy John's in Kings Mills at 12:32 pm. I wanted to go in to order, but as I got out of my car, 2 employees were taping a sign to the door that said drive-thru only. I got back in my car, and drove around to the drive-thru. There were 4 cars ahead of me. My receipt shows 12:59 as the time stamp. I did have to pull-up to the window to place my order, due to truck noise in the parking lot, and paid right away. Then I sat and waited, and waited and waited. 6 cars behind me got tired of waiting and left. At 1:10 pm, I honked my horn to get someone's attention. I asked what was going on and where was my order? The guy said the dining room was packed. I mentioned the sign on the door, and he looked confused. A few minutes later, a girl came to the window with my order, it was now 1:15 pm. I told the girl how frustrated I was with the wait. She stated the lobby was packed. Curious, I drive back around the building, parked my car and opened the door to see 4 employees standing behind the counter, 1 person eating in the restaurant, and the rest of the restaurant empty. When I got back to work and opened my sandwich...it wasn't what I ordered! I called the restaurant and Mike the manager was horribly rude when I asked for a refund. He had a ton of excuses that contradicted each other. When I demanded a refund, he told me I was the reason people didn't want to work in a restaurant and hung up. I tried to call back, but they didn't answer the phone. I tried to call the corporate customer service number, but had to leave a message. 43 minutes for a turkey sandwich at Jimmy Johns is not freaky fast, it is freakin ridiculous!!! read more

Jimmy John's - I was told the lobby was closed and they were only accepting drive-thru orders because the restaurant was packed. Not believing it!!! - Sandwiches Near Me - Mason, Ohio

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Ordered a drive thru pick up order only to wait at the speaker for five minutes then drive up to the window where I waited another five minutes and had two employees walk by the window and look at me. Finally went inside and asked to speak to a manager and when I told him what happened he did nothing and let one of the employees who looked at me argue with me and told me it wasn't his job to deal with the window. I will never order from this Jimmy John's again after receiving such horrible customer service read more

Cut my #7 in half starting eating it and almost done, and as chewing felt something hard, spit it out and was a rigid piece of glass and plastic. I am gteatful I didn't swallow it. I called and spoke with the manager, and he was sarcastic and didn't believe me. I drove my other half of sandwich and the piece of glass back and told the manager I am not upset, but upset about his sarcastic reaction and not believing myself and I hope the make sure doesn't happen to anyone else today. read more

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I stopped by the drive thru and ordered a sandwhich chips and drink. I'm the only one in line and was waiting for 15 minutes and then when I get my order its missing somthing I ordered. I wait 5 minutes for someone to come to the window, to no avail. I back my car up to the speakerbox and tell them whats up. I pull up and wait another 5 minutes for a bag of chips. Now I am dead serious when I say this exact thing has happened in this exact way 5 times now. If its not missing chips its the sandwhich mussing stuff or the drink is just soda water. Once or twice is one thing, but everytime I come here I'm in for a 20 minute experience. Wild read more

Terrible experience. Waited in line 15-20 mins for one sandwich, freaky slow. Looked in the drive thru window to see 3 employees messing around on their phones. Place looked dirty and very unorganized, not sure how you would operate under these conditions. You would think after waiting in line so long there would be some remorse. The employee handed me the sandwich and laughed. Awful experience and would not recommend this place to anyone. read more

Order wasn't complete and I had hair in my sandwich. Usually this location has been extremely good although this is the first time I've been in awhile. Not thrilled, I'd even let the hair part go if they had just put my cookie in the bag... read more

Fast and accurate. Ordered 60 sandwiches for work and they were able to accommodate at short notice. All 60 sandwiches were exactly as ordered. Well done! read more

Horrible experience. We went through the drive through and ordered. Waited 45 min in line. Got to the pick up window and told us it was cash only. Ridiculous they didn't tell us that when initially ordering. Drove away with no food. Teenager at window walked away when we said we didn't have cash and never came back to the window so we could talk to him about the issue. read more

Worst Jimmy John's on the planet. Waited 20 minutes for two sandwiches. Place was disgusting on the inside. Food everywhere. A bunch of teenagers standing around talking while only a couple were actually working. Total joke. read more

This may be the slowest and dirtiest JJ I have ever been to. Usually a big fan but this place was really dirty and there were employees standing around and had to wait nearly 15 mins for our food. read more

Well went in there and ordered a Giant Italian and a 8 inch Italian and only had a 50 dollar bill cash money the guy at cash register was asking the the guy I assumed that was training him how to do it and ask him 3 times before he got the answer to him we don't take 50 dollar Bill's I never had a problem breaking 50s here before. I really felt sorry for the one trying to learn the register he was very nice but the one training him was very un professional and didn't seem like he wanted to train the new guy or be there so we will try to come back but today Chipotle got your business you should have got. read more

Subs are worlds ahead of competitors. Pickup window is fast and exceptionally friendly. Food is ready within a couple minutes. Excellent product and location. read more

Not Freaky fast. FREAKY slow! Awful service the last 3 times I've been. Too bad as we usually love Jimmy Johns but this location can't handle even a tiny crowd. read more

It's a solid location. I had a concern that the manager dealt with promptly and left me satisfied with my experience. That's extremely important to me when it comes to fast food since there will always be a few issues over time. The entrance to the parking lot, as is common in Cincinnati, isn't angled properly and will scrape the bottom of your car if it rides closer to the ground. Be careful. read more

Best sandwich place around in my opinion. I can't get enough of this place. I love to get the Club LuLu (without mayo) and add chips on the sandwich. The service here is great and everyone that works here is super friendly and helpful. I honestly cant see why anyone would go to Subway over Jimmy John's. They aren't even in the same ballpark in my opinion. Oh yeah and JJ delivers, which is awesome. read more

I went here for 3 days in a row when I had a conference at Great Wolf Lodge. Really great service every time. Always went through the drive through, and there was never a line, even during busy hours. They were very fast. If I'm ever back in the area, I know where I'll be going for lunch read more

small sandwich for kids only tuna and cheese 5.79$ No drinks no chips nothing Elsa this is what they called kids meal !!!! they increase the price and the sandwiches very small read more

I like jimmy johns I go all the time but not to this location we are on vacation so we went here and I would give 0 stars if I could the worst customer service ever when I went to the drive thru after we left I called an asked to talk to a manager an turns out the dude who was an asshole was the manager I will never go back to this jimmy johns again the manager is lucky I didn't knock him the Fuck out read more

Abseloutly amazing service. Went through the drive through where we were greeted and the employee was very sweet and calm. Abseloutly great people and super fast. Appreciate everyone who works there and all the hard work they do! read more

Loooooove Jimmy John's. I owe a debt of gratitude to my friend who first took me to Jimmy John's way back in '98. I am so in love with them. Their bread is unlike any other sandwich place's bread. Seriously. My stomach is growling just thinking about it! We live all the way up in SoLeb, so the closest Jimmy's was down in Deerfield...which really isn't that far, normally speaking. But Jimmy John's speaking...it was just way too far away. (When you want it, you have to have it NOW!) This location is awesome. It's close to our house, easy to get to, close to the highway...AND they have a DRIVE-THRU! Not many Jimmys do...so I feel very special that they chose that for this location. And the people who work in the drive-thru are wonderful! There's a girl who works in the drive-thru quite often (her voice always sounds familiar to me) and she is SO nice. I work headset during lunch at my job, and I know how trying it can be at times. (You have NO idea unless you've done it, okay??) :) My standards are up there...I say that a lot, I know...and this location gives great service. Another thing that I'd like to praise about this location is the CUBELET ICE!!! Tiny, crushy cubes, wheee! I don't know why, but I love those so much. HA. I highly recommend ANYthing I've ever tried at Jimmy John's, but my favorite is the #16 Club Lulu. Turkey, bacon (lots of it), mayo, lettuce, tomato...and provolone cheese if you wish to add it (for a small cost...cheese is always worth the extra cost in my book). I also like to add onions to it. Enjoyed with salt & vinegar chips and an ice-cold Coke...it's perfect. The sandwiches are really huge for the cost. If I eat the whole thing AND my chips...I want to die because I'm so full. I'm happy because it tasted good, but ugh. It's best to eat half, save half, and then be delighted when you forget and then remember that you have half a sandwich in your fridge to eat! :) Oh, and their cookies! Don't go without a cookie! The chocolate chunk is my favorite, but the oatmeal raisin are dang good too. (Just tried one last night!) You can't go wrong either way. Unless you hate raisins. Something else that is really great about this location is that the employees are helpful and kind. I was getting food for my husband and myself on the way home from work one night, and I have to carry everything up 2 flights of stairs to our apartment...not easy with 2 drinks and no carrier. Well, they don't have drink carriers, but they did give me a box to put everything in...and it made things so much easier! It was cool because they went out of their way. They could have just said they don't have carriers and been done with it. It sounds like a small thing, but it meant a lot to me. Meeting and exceeding your guest's expectation is the way to create a fan of your business...and they did that. So here I am, giving my review, and hoping, for your sake, that you get in here and try some really yummy sandwiches! :) You'll be grateful to me...you really will. read more

I'm not very impressed with this location. It's 6:30pm on a Tuesday. They're not busy at all. All the tables were dirty when I walked in. I had to ask to have my table cleaned, which they did and cleaned all tables. The floor needed swept and mopped. The bathroom was very clean. The employees are goofing off and being very loud, horse playing. The food tasted great. The location is very small, only 8 tables. read more

The drive through is convenient, but I wish the parking lot was big enough for me to find a spot when I want to eat in. This location is always packed! Of course the sandwiches are amazing- it's Jimmy John's! read more

Seriously didn't put avocado my my veggie sub? That's the best part and only reason why I go to jimmy johns. Ughhhh

Great sandwich and fresh bread. My family had special request and the guy up front had no problems with getting them done. Nice people and good food. It would be 5 stars but no military discount. read more

Hours say open till 10 pm. Pulled in front at 9:30 pm. They turn lights off. Fail on their part. Food must be bad if they needed to close early read more

I love Jimmy Johns. Period. No other way to say it. This one had great food. Neatly made sub's (yes, that is important) and they were close to where we stayed. Excellent! read more

Generally I like JJ's, but the staff was a bit at a loss when I asked for some extra guacamole when I barely had any on my sandwich. The guy in front told me it would be $.75 extra and when I gave him a dollar he told me he didn't have a button to ring up this item. After waiting to see what he decided to do, he finally told the guy on the line to just give me some. I waited while they stood around. Then they made someone a sandwich. The guy up front, realizing I was still there, instructed the guy on the line to put some guacamole on a piece of wax paper to which he scraped up an embarrassingly, microscopic amount of guacamole for my sandwich. The laughable sign near the cash register said something about doing it "your way". Clearly, they need to take down that sign. All this nonsense aside, the sandwiches were very fresh and I had the best soft drink I've had in years. If they managed to make their customer service more customer friendly, they might have a winning combination. read more

Very rude customer service! They gave me the wrong sandwiches without a bag and the guy pretending to be the general manager told me it was my fault. I'm not one for being a difficult customer but this was ridiculous. Everyone knows that the customer is always right, all you need to do is fix it, no questions asked or fingers pointed! read more

This was absolutely the worst customer service I've ever had in my entire life. Me and a buddy of mine went through the drive through for a pick up order for us and his family we were unsure what the name was under so we gave the last name and two different first names he looked at us and talked to us like we were complete idiots. Then he came back and proceeded to tell us the order wasn't ready and that we would have to wait so we said okay and he just looked at us and didn't say a word so finally after we got out food I noticed there was no mayo or Italian so he told us "we don't do that" so confused I said what do you mean and he repeated his self and I tried to explain he could put it in the same thing the spicy ranch was so he raised his voice and told us he was not goin to do that and that we needed to leave. Worst customer service I've ever had so after we left we called to talk to a manager turns out he's the manager and he had already told everyone in the store that we were a problem because we wanted Italian and mayo on the side read more

sandwich was OK, first time at jimmy John in 2yrs. the issue was, that the meat and bread had no taste. very fresh but no real taste. i wanted tuna but they use the cheap tuna and not albacore. customer svc was great. very helpful and patient. read more

I'd like to point out that I believe Yelp is using Google's incorrect store hours. The proper time is 10am-9pm. They will keep the lobby open for you ten minutes past closing if you're in after close. If this issue were fixed, there wouldn't be so much confusion. read more