I am laughing as I write this review. I scrolled through the previous reviews and found that another customer had an identical experience to me -- being refused hot peppers on the side. This is how my conversation happened. Me: Can I have a veggie with hot peppers on the side? Clerk: We actually don't do that. They're either on or off the sandwich. Me: Right, I'd like them off the sandwich. Clerk: Then you don't get any hot peppers. Me: Wait, so let me get this straight...you can't put the hot peppers on the side? Clerk: No, that's just our policy here. We don't have containers to put them in. Me: There's a stack of plastic cups right here. You can put them in here. I don't mind that there's no lid. Clerk: We just can't do that. Me: [Look of disbelief.] Clerk: I can ask the general manager. "Hey Eddie, do we do sides?" Faint voice in background: Nope. Had one of the sandwiches I needed not been for my hungry child, I would've said "Cancel the whole order." Against my better judgment and morals, I proceeded. Got home, opened up the sandwiches, and one of them had brown lettuce. The one benefit of this experience is it now makes my sandwich shop decision much easier for the future. No more debating between Cousins and Jimmy Johns. Cousins will be the beneficiary of this incident for life, or until Jimmy Johns apologizes and delivers a bucket of hot peppers on the side to my house on Seacroft Court. read more

They are preparing food without masks on, and customers aren't wearing masks either. Not safe during COVID

There is no better sub around fast a lighting and just plain good More meat then any of them and you can call them to deliver one sub Love them read more

It was a Saturday around noon and we placed a delivery order for a group of 9. After 1.5 hours of checking the status of our order we finally called and cancelled. The person on the phone just replied with an "ok" and told us to call back on Tuesday if we wanted to talk to a manager. Absolutely awful customer service. Will not order again. read more

If this was my first time at Jimmy John's, it would be my last. I was the only customer in the place, yet Joel was too busy playing with his phone to even realize I was there. Had to ask for a bag (as usual) which he threw at me then walked away. Had to reach over the counter myself to pull my receipt off the printer. read more

This review is not for the store itself but for the driver driving a Jimmy Johns car for delivery and who decided to ride my tail the entire time and honk at me the second the light turned green. I would've expect your driving manners to be a little better since you are representing your job. read more

Sure the sandwich was made quickly. One has to wonder how this became the most important tagline. Things done fast are usually crappy. That was my experience one hour ago at this location. Bread was cold like it wasn't yet done being thawed out. The turkey was as expected but the lettuce and tomato was horrible quality. JJ should dump their stupid fast thing and try Freaky High Quality instead. 7 bucks for a crappy sub is a deal breaker read more

Wow what a bummer forgot all my extras even though I was charged for them. Called and the manager said he didn't care and hung up on me. Such a bummer read more

SLOW SLOW SLOW. Delivery time was freaky slow! 90 minutes. Also special requests were not fulfilled. multiple bad experiences at this location. read more

Employee used broom, not just a broom handle to get a box down overtop of other employees making subs. Gross! This place should be shut down. Another guy was sitting in front of the store playing on his cell phone, on the floor surrounded by boxes. Where the hell is management? read more

It's really hard for me to give a bad review to a JJs but this one is the worst. Sloooow, and very rude, when I pointed that out to the manager, he asked me if I wanted a job. Corporate needs to make some changes here or just shut this location down!! Last time for me. read more

STAY AWAY!!! I went in there a couple weeks ago to get the Vito and I asked for the peppers on the side...meaning put them in a separate paper that they use to wrap up the sandwiches. Of course they refused and they made a HUGE deal about it. The manager finally said they would make a one time exception and I told them I made a one time exception to buy from them! After this No MORE Jimmy Johns. If they make such a huge deal to put the god damn peppers on the side then they don't deserve to get my business anymore!!!!! And they had this horrible employee named Lauren who just fought with me in a loud voice saying the owner of the place is Jimmy Johns! This girl was foolish to say that and she didn't care about me as a customer. Obviously, this is a franchise and owned by the franchisee but this stupid girl thinks she was smart, talking loudly and yelling at me in the store making a big spectacle...all over god damn peppers! STAY AWAY!!! THEY DON'T GIVE A DAMN ABOUT THE CUSTOMER! Note. YELP removed this review because I called out the employees name. So I am putting the review back in. read more

They're always super friendly here, they seldom mess anything up but when they do they're quick to fix it! I have zero complaints. Their bread always taste fresh too! They're great with large orders when I order in for luncheon meetings. read more

This is worst JJ I've ever seen, and I like JJ a lot so it hurts to write this, but this one ought to die. The staff is rude, unprofessional, stare inappropriately at women, and mess up orders. Their shirts say, 'so fast you'll freak out.' If by that they mean freak out because it is the slowest ever they are correct. read more

I have had JJ's a thousand times, starting in college back in the late 90's... Ugh. However, the one in Mequon is tasty - but if you are looking for "freaky fast delivery" you won't get it at this location. On several occurrences - the delivery times have been well over an hour - and living 10 minutes away from this place makes it frustrating to deal with such a long wait. read more

The irony of this place is that it is nothing close to "freaky fast". Waited 45 min for delivery an was about a 4 minute drive form the restaurant location. When the order came they had the wrong sandwich... read more

Freaky fast? Not in THIS Jimmy John's. The crew was so incredibly slow and I was the only customer there. What really disgusted me though was the fact that this crew were on their phones with their gloves ON!!! They made sandwiches with those same gloves. Would never recommend this place to anyone. read more

Slow. Super slow. I don't think I have been to a JJs that has been this slow ever! Freak fast is not apart of these employees work ethic evidently... read more

VITO, no 5, the BEST. Great bread. Great sandwich. One of my favorites. Molto buono!!!

The hits just keep on coming. My manager ordered JJ's from this location today! Lo and behold, when she got her order from the front desk the chips she ordered and paid for were not included in her bag. read more

I have always been happy after ordering from this Jimmy John's! They are very good about delivering food within a short amount of time. Every staff member I have interacted with has been very kind and very professional. I love this Jimmy John's! read more

Food and service were great. They don't deliver past their boundaries. Location is convenient and staff is friendly.

Placed a order @ 10:20a for delivery between 11:30a-11:45a. Called @ 11:50a, told that our subs were made but they were waiting for a driver and it should be a couple minutes. Called @ 12:15pm, was once again told that subs were made but there was no driver. I told the person that I wasn't pleased about their less than freaky fast service. He replied that they had 50 orders and 3 drivers and the drivers were carrying up to 4 orders/ride. Called @ 12:30pm to let them know I was having someone come pick them up and I was put on hold for 3-5minutes. I hung up, called again, and the phone was picked up immediately. I let them know that I was canceling the delivery and that since the subs had been sitting out for almost an hour that I wanted FRESH subs. When my person brought the subs they weren't fresh. They were warm and soggy. Delivery is HORRIBLE and customer service is poor. This isn't my first bad experience with this location. I should have learned my lesson. read more

Ordered from app, drove 10 minutes to store, stood and watch 3 walk in customers order pay and receive food before me??? To top it off, ask for a number of sandwiches to be cut in half, wasn't done. Paid for mayo packets, they weren't included. HORRIBLE location, avoid at all costs! read more

Delivery service is terrible. Waited 95 minutes for my sandwich to be delivered, and then when I called the store they said it was still there. Why would take an order that you can't deliver in a reasonable time frame? Morons! read more

just awful. customer service: poor sandwich construction: poor delivery: SLOW, almost an hour, driver spilled some of the soda and looked sad before just shoving it to me and saying "here". they didn't have tuna so i got the fallback turkey, which is usually good, but these guys made it all thin and soggy by the time i got it. i like jimmy johns, but the mequon one is a joke. read more

Too busy talking about nonsense instead of what I asked/didn't want on my sub. Manager had a rude attitude when I come back to make my sub right. read more

Once I got back to my office I found I was given the wrong order. I called to have it delivered and was accused of creating the problem even though the person behind the counter handed it directly to me. They never called out what the sandwich was, so I had no way of knowing that they were giving me the wrong sub, and no one else was standing at the end of the counter. The manager then continued to blame me for the mix-up and said I wouldn't receive the delivery for at least another hour. Simple customer service has eluded this 'manager' I spoke to, cementing the fact I will not give them any more of my business. read more

This jimmy johns is anything but "freaky fast"!!! Every time I order from this place my food comes at LEAST half an hour later!! This is ridiculous!!!! read more

Food was good as always. Catering service is a plus. Customer service is sometimes offensive. A few weeks ago I was waiting for my sandwich and one of the employees on the phone yelled "nigger" and then hung up the phone. The other employees stood around and laughed as she told them about her phone call. Register person is often AWOL, which makes the experience of ordering very awkward. read more