Slowest Jimmy John's ever. We waited over thirty minutes for three sub sandwiches. My husband had to leave, and take our daughter back to her soccer match without eating, while I stayed and waited for our sandwiches. He made it there and back before we got our subs. read more

I wish I could leave 0 zero stars. We placed an order for delivery and it took almost an hour and a half. We are staying at the Sybaris and called them multiples getting no help. Turns out, over an hour later after placing our order, it was left at a random room at the hotel. No call or updates or anything. Terrible. Will never order from here ever again. Subs have barely any meat, and were no longer warm. Everything terrible overall. SO disappointing. read more

Order taker fella was nice. About 6 workers there and they all looked pissed. Very measly 3 slices of turkey on my sub. Disappointing and the veggies tasted old. read more

Jimmy John's - Fast Food Near Me - Mequon, Wisconsin

Food is abysmal and the attitude of the employees is very poor. No desire whatever to please the customer to get the order right. Way too loud music. Can't talk to each other. $56 for three sandwiches, bag of chips and a drink? Could have eaten like a king anywhere else with that kind of money! Will not be going back. read more

Be careful at this location. After talking to a now-former employee, their standard is people can't call off sick if they are symptomatic of Covid. Management will only accept a positive test. Until then, work is expected. Employees who push back on this are subject to being yelled at and degraded. Think carefully if you want your sandwich prepared and/or delivered under these conditions considering the real risk to your health, Covid or otherwise. Parents: I urge you to have your kids work elsewhere and avoid the potential of bringing home more than just sandwiches from what may be a super spreader site read more

I ordered delivery on a Saturday night and it took a little over 1.5 hours. Not quite freaky fast, as advertised. However, the driver was kind and apologized for the wait. The food was excellent and prepared correctly. This isn't the first time service has been slow from this location, so I'm hoping management can make changes to improve delivery times while also supporting their employees. read more

NO GOOD. This has to be the most poorly run #jimmyjohns Several hours for delivery times are all they know. Stale bread and bad service. Don't waste your time, theirs a Cousins Sub right down the street that will show true appreciation, cleanliness and consistency. read more

I continue to have great service from the Mequon Jimmy Johns location. I order delivery fairly often - it's fast and my order is always accurate. read more

Bad experience. I ordered a "combo" which just means a sandwich without a side or drink. So I had to order again. The sprite in the fountain was flat. They didn't ask if I wanted my sandwich cut in half then refused to cut it afterwards and they didn't have a plastic knife. I don't mind that it's overpriced if the service is good but it wasn't. read more

Horrible service. Waited 30 minutes and never received my order. Avoid at all costs. Jersey Mike's is just down the road and much better.

I see the average is 2, I'll give it a 3 because I didn't get sick. By the time I ordered, there was no one ahead of me. They must have been wrapping up delivery orders, by the time I got to the end of the counter, so it was maybe another 3 minute wait, which definitely puts it slower than other JJ's. On my way out the door, I stepped on something squishy, and I'm thinking 'uh-oh, what did I do?' Turned out it was wadded up, squished bread; like maybe they were throwing it at each other behind the counter, and missed? Now don't get me wrong, I am all for goofing off in the work place (makes you wonder about me, doesn't it?), but come on, at least hide the evidence, guys! Marc's tip: the name of #5 changed, so it's not a "Vito" anymore- so just order a #5, whatever it's name is now, you'll still get the same sandwich. read more

Jimmy John's - the inside of the restaurant - Fast Food Near Me - Mequon, Wisconsin

Horrible customer service & disgusting old food. They do not use the pickup shelf they have provided in the front for pickup orders. Instead you have to get in line to wait to ask for your pickup order (about 15 minutes) to have them rudely give you your food. Only to drive back home and realize you paid for old slimy inedible food. read more

Jimmy John's - Old, slimy, browning lettuce - Fast Food Near Me - Mequon, Wisconsin

Would give it 0/5 stars if possible. About 2 months ago I ordered food from this location and waited over an hour, when I confronted the worker about how long I'd been waiting he kept interrupting me telling me he didn't care how long I'd been waiting and that it'll be another 40 minutes until my food was done, so instead of waiting 2 hours for 2 subs I asked for a refund which I never got. I then contacted the owners of this location and was told I'd receive a refund. It has been 2+ months and I haven't gotten a penny back. Ridiculous that this crap hole is even still open, terrible workers and even worse ownership I guess. The owners should be embarrassed to run a location so poorly. read more

Subs so fast you'll freak! Sorry Jimmy ..not even close.! Went in the other day. The music (rock at that) was so loud I could hardly hear the cashier. Walked up to the register.There was a cashier,two people making sandwiches and other man doing???. I placed my order with the cashier,when a guy walked up and said it would be 20/25 minutes. Seriously!!! I think not John. You're subs are not worth waiting 25 minutes for! Can't blame this on worker shortage. read more

If I could give this no stars I would. I ordered 2 sandwiches and they completely forgot one; 4 people came in, ordered, received their food and left in the time it took to get my 2 sandwiches. After finally getting my sandwich it was so salty it was almost inedible. To top all THAT off, the sandwich made me sick the rest of the day. Will not be returning. read more

They can't get an order right. Delivered my sub wrong without avocado spread. I called and he said he would send another one out. 1 hour later I called and he said he wasn't going to deliver it because his employee insisted she put it on and he accused me of trying to get a free sub. Look at my order history and address. This is Mequon - we don't need a free sub. Will never go here again! read more

My wife ordered food a couple of weeks ago but never received confirmation that it went through. After an hour, she drove to the store and was told the system was not functioning properly. Purchasing food at the store as they must not have even looked at the day's orders, she returned home to find the order sitting on the porch. This (of course) was followed by a credit card bill for the delivered order (in addition to the order paid for at the store). Let's just say that the resolution was they refused to refund the duplicated order (as would be expected by someone worth $3 an hour who thinks they are worth $15). Culver's here we come...... read more

Poorly run with no adults present. Manager is mean to customers and doesn't process pick up orders very well. Nothing for my pick up was on the rack so I asked and she didn't answer. So I waited 10 minutes and asked again and it was at the end of the line and she said she was calling my name (she wasn't). #rude #freakyslow read more

I ordered 3 subs....2 subs were wrong...the lettuce was brown. I called and was told I would need to drive 20 minutes back to get new ones and there was nothing else they could do. Also told the lettuce was up to standards...yuck! read more

Jimmy John's - This is lettuce?? Yuck! It's brown and smells!! - Fast Food Near Me - Mequon, Wisconsin

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Took a hour and a half to get our food delivered. "Freaky fast" is not a accurate motto at all. read more

Jimmy John's - Order finally showed up at 7:56pm - Fast Food Near Me - Mequon, Wisconsin

Called up and calmly said in a happy tone...and I quote, "Hi, its been about 40 minutes and you typically are here between 10-15 minutes. Just making sure nothing happened to my order." The MANAGERS response was, "Did you call just to insult me?" I proceeded to snap after that and got hung up on. Whoever owns this location needs to do a major cleansing of your management. There is a reason this place has an awful rating online. read more

I used to be a huge Jimmy Johns fan but this recent delivery order has made me question the term freaky fast. I paced an order at 1:09pm for a mini John meal and it comes to be 1:40pm with still no food and the order is not even out for delivery despite my location being less than a mile away. I called and was not offered compensation. I used to work in food service for 4 years down the street and whenever we messed up we would offer the customer a refund or extra food or something, but no. I am usually very understanding but this one just left me feeling upset at how I was treated. When the delivery person finally came a mere 50 minutes later, they rang the doorbell and waited at the door despite me giving instructions to leave at the door due to a pandemic still going on. I'll be sure to think twice when considering ordering from this location. read more

I love Jimmy John's. The subs are great and usually the service is great. However, my last three experiences at the local JJ's in Mequon have been terrible. Twice I've ordered ahead by 20-30 minutes and when I arrive they haven't even started on my order. The last time this happened no one even talked to me. I asked where it was and then just stood there and waited as they prepped it and then handed it to me. No explanation. No apologies. Not a word. Today we ordered delivery and it took just over an hour for them to deliver it. We only live 1.3 miles from the store. When I called to ask where it was he just said it was the lunch rush. I asked if they wanted to do anything to make up for us having to wait. His exact words, "not really." I'm definitely taking my business to a different store. read more

If I could leave less than one star, I would. Every time I go in there, they have the music so loud you can't even hear the counter person. I literally have to shout my order every time. Today when I complained about it, the scabby, bearded little stooge in charge told me if I didn't like it I could leave. I did, and will spend my money elsewhere. I wonder if the owner knows how his staff treats customers. I give them two fingers up read more

No other customers in the store but still a 20 minute wait and only accepted cash. Freaky fast? More like freaky slow.

No one even recognized we came in. Music with swear words blasting overhead. Kinda dirty. Stood there for a few minutes. No one took my order. We just left. read more

Placed a curbside pickup order. No one else walked in or out of the store while I waited 23 minutes for my sandwiches and finally went inside. They hadn't even made my food. There were multiple employees standing and leaning on the counters. 3 employees even came out and sat at tables to eat on their lunch break. Horrible customer service. Employees were rude to me. read more

Called this location today, new to the area, to ask a question to place an order and Lauren answered. She was the most extremely snotty person I have ever experienced dealing with a business. If she didn't understand me ...maybe a little kindness can go a long way instead of throwing her arrogant verbal frustration at me. Busy or not... customers pay your paychecks. I would have lost my job if I spoke to customers the way she does. Needless to say I didn't place an order from there and probably never will. They should train people to care and be kind. read more

Atleast acknowledge those in the line! I don't care that you're behind on your orders. Acknowledge that you atleast see us! Freaky fast no longer necessary how about just good ol fashion customer service! read more

Super slow and sloppy here. Don't bother with online ordering. They don't watch to see if there are orders waiting. This freaky fast franchise is freaky slow. read more

Freaky fast & becoming freaky expensive! The sandwich, which I refer to as a torpedo, is not quite the deal as it was 3 years ago. The current price of $7.43 is quite the increase from $5.57 just over a thousand days ago. Yes, Jimmy's founder must be mega-yacht shopping again. How many sandwiches does he have to sell to buy one of those bad boys? Recently used Jimmy's bread loaf to make French bread for a spaghetti dinner. The end result came out great. But, the leftovers were dry & chewy after refrigerating over night & re-heating the following day. Not really a great deal for $2.29 a loaf. Many better options at your local bakery or grocery store. Glad to see smells are still free! read more

Free smells! I'm not one to favor reviewing chains. I avoid chain restaurants as much as possible. But, when it comes to lunch and I need something freaky fast, Jimmy John's works. Their bread really makes a sub. Full of flavor with a nice chew to it, you can put anything between the two pieces and you've got a darn good sandwich. Simple online ordering, delivery, or fast pick-up are pluses. I also like how they give away sandwiches a couple of times a year for a buck. I've used them for catering a dozen or so times both as platters of sandwiches and box lunches. My only complaint is the prices of the sides. A bag of chips is ridiculous for what you get. I typically stick with just the sandwich. Lots of locations in the area and they're always consistent. A place to fall back on when in a pinch. read more

I work 4 minutes down the road and I placed an order at 12:45pm to be delivered at 2:15 since I work with clients and that was my only opening to eat. After waiting 20 minutes for my order I called and asked for the manager who stated the order was delivered b/c the driver left at 2:09 and is already back eating their lunch on their break. I told him no one came to deliver the food so he put me on hold. Came back to tell me there was a "glitch" and the order somehow got "lost". Weird, since he just told me it was delivered and even recited the address it was supposed to go to.. He said he could get me a sandwich ready to go in 3 minutes, but at this point I didn't even have time to eat as my next client is already here. This is just getting ridiculous. Get your shit together. read more

Nice employees and nice and comfortable dining room. Jimmy johns as a company fails with quality though. No hot subs are offered and the bread is extremely chewy. It seems like it is a day old. No soups or other side items are on the menu either, just basic cold subs. Definitely could use a menu refresh. Prices are fair though. read more

Terrible service, the staff are so rude. I made a complaint with corporate and they were really nice about it and said they were going to forward my complaint to the owner of this franchise for them to make it right. A phone call or email with a heartfelt apology would have made it right. Instead, nothing. The owner of this restaurant obviously doesn't care that he is ruining the Jimmy John's name by continuing to have such incredibly rude staff and ignoring customers. I will never again come to this Jimmy John's. Matter of fact, I might forgo all Jimmy John's from now on. Customer service is so important. read more

We were driving through town & I've never been to this JJ's before. I asked if they could add lettuce to a slim 4. I was told no. I thought they were kidding! Then I spoke to a guy in the back who seemed to be a manager. He explained to me that it was "against their policy" his exact words to put lettuce on a slim 4! WTH? I suggested putting it on the side even though that even seemed ridiculous that I had to ask. I was told no! I then explained that I would pay extra for the lettuce, but he still wouldn't give me lettuce for this sandwich! I should of left right there and asked for a refund, but there wasn't many choices in the area. When I left there I seriously felt that I just left the f'ing twilight zone. A sandwich place refusing to put lettuce on a sandwich? Weirdest experience ever at any take out place! read more

After waiting over two hours for them to deliver my food. My sandwich was made wrong, so I called the store and spoke with Kayla the manager, to explain what was wrong with my sandwich. Was told by Kayla that "if I had a problem with her store, to stop ordering from there", and then she proceeded to hang up the phone on me while I was talking to her. Awful customer service by her. read more

Terrible! I ordered online for a delivery time of 1:15. Called 25 minutes later to be answered by a rude man saying "he'll be there as soon as he can he has 9 other subs to deliver" then hung up. I had to wait over an hour for my sub to be delivered. They are lucky I was not at work or somewhere where I needed my sub sandwich right away. How about calling people to tell them you're running late!! Not ok read more

Well well well.... yet another disappointing trip to JJ's... Should I even be surprised at this point? I gag just looking at the building (and the employees). The little blonde boy that made my sandwich smushed the living daylights out of the supposed "fresh baked" bread. I asked for extra mayo... the sandwich was DRY. After an offensive laugh from the employee was uttered when I said I wanted tuna offended me greatly. Will NOT be coming back. Plus some jerk took up two parking spots with their white Lexus... Teens these days... -Suzanne read more

The worst Jimmy John's! NOT FREAKY FAST. FREAKIN SLOW & RUDE. Ordered online and order was not ready when we arrived. Visit other JJ's in the area but stay clear of this one. read more