My friends and I stopped into this JJ location and had the best customer service we've ever had. Craig was so cheerful and made us feel so at home. His sidekick was also wonderful and made delicious sandwiches (sorry queen, don't know your name). Give them a raise for carrying Minneapolis on their backs! read more

They never deliver on time! Schedule a 3:30 pm delivery! They deliver my food at 4:30! Like, what's the point of you guys putting delivery time options if you won't be doing it and just deliver whenever you feel like doing it! read more

Worst customer service I have ever experienced I got told by a cashier that I was hostile when I clearly was not all I said I wanted to do was check my bank account before I tapped my card on the card reader for a second time I will never go back to this location read more

Late night on the weekends, Freaky Fast-style in Minny. Perhaps you're out drinking right now in downtown and you're wondering what's open. After a night of drinking having a Jimmy John's open until 3am on Friday and Saturday is a very good thing. There's plenty of places to drink down here late, but not quite so many to grab a late night bite to eat. And, this Jimmy John's gets the late night crowd. It reminded me of my college days, if I'm being honest. Late night, Midwestern drinking. Oh yeah, I really like Jimmy John's, as well. And, I'm pretty pleased when I can get Jimmy John's after several drinks and in the wee hours. The sandwiches are tasty in my book. I'm guessing most everyone reading this review has had Jimmy John's, but for those of you who have not I give them my endorsement. Jimmy John's is no gourmet spot. Simple sandwiches, good ingredients, unique taste. I like the fact that the bigger size means more meat. I like the chewy flavorful French Bread. I think the Tomatoes are always red and crisp and that the Lettuce is green and shaved thin. They get the spread of Mayo just right (although, there's nothing wrong asking for extra). A couple of tips: *You have an option of French Bread or Sliced Wheat. Go French. *#1-6 have less meat. #7-17 have about a 1/4 lb of meat (double). The Gargantuan has a triple load. *#7 Gourmet Ham is a terrific sandwich. Love the flavor of the Ham, Provolone, Lettuce and Tomato, and Mayo. Simple, classic and awesome. *Open after bar close means that there will be drunk people. It being the Midwest will mean that those drunk people are uninhibited and let those around them know how they feel the rest of the time when they aren't drunk and are super reserved. You betcha! *I guess these guys deliver to all the business around here during the day and have bike messengers. Jimmy John's is billed as Freaky Fast for delivery. *It's centrally located around a lot of downtown bars. (And, my hotel last visit) BTW - Lotta haters of this Jimmy John's on Yelp. Have the Minnesota rules changed since I left? What happened to repressed Minnesota nice, for crying out loud? Or, does Yelp serve as an outlet for saying all the things you wished you would have said in person but instead you just looked stoic and were slightly curt? And for cripes sakes, look out for those crazy Jimmy John's bicycle delivery folks racing around and raising heck. Just enjoy your delicious Jimmy John's sandwich and be happy. It beats a sharp stick in the eye. read more

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disgusting food & service terrible attitude of the store manager and corp cust service I'll never spend another dime with this company I work for a global fortune 50 company and host lunch & learns on a weekly basis, they just missed out on $500 a month due to their lack of customer service read more

Bumbs hang around INSIDE and out! They stand by cash register and watch you with your card or cash. They are loud and rude and should be kicked out. They take drinks from the fountain and act street hard ass. They know the help. Sandwich was okay, and fast. I had to ask an employee for a napkin. He spoke to me as if I were supposed to know where they are. They are located behind the preparation counter, ... where you don't go. Unbelievable. Employees need to be replaced. Music is way to loud!!! Take my advice and do not go here !!! Ever... read more

order online and once arrived door was locked at 7:30pm no sign saying why just staring and letting us freeze once parked across the street saw the lady with straight short blue hair processed to let people in having them make their own food and other online orders were being handed out but not my horrible worker never coming back to this location it should be closed read more

Walked all the way there and they don't have sub rolls? Stupid!! They take my order then tell Me they don't have rolls then can't refund my money!! Worse place of lazy ass workers!! read more

I got what I expected at Jimmy Johns on a Wednesday afternoon. The staff was attentive, helped us right away. Sandwiches were made exactly right. They were good, but JJ always is. This location was very clean, which is great for a busy, downtown area. In fact we were there at 1:30 and they were cleaning tables and mopping the floors. Plenty of staff. I counted 9 included a few delivery people. Everyone was busy and working. Not goofing around. I work just 2 blocks away and it's nice having a clean, dependable, reasonably priced place to go for lunch. read more

Horrible customer service! We were not greeted what so ever. The person making the sandwich can could have cared less of our presence. Order three different sandwiches he did not mark which one was which until asking. We wanted sprouts this location did not have sprouts. My last time getting a sub sandwich from this location! read more

Ordered a sandwich, took an hour to deliver 4 blocks. At that time in point I should have walked. Mostly disappointed when I called to ask and the guy where my order was and he was like "hello, it's out for delivery" and hung up. I'm assuming he got my order from my number? Freaky fast? How about freaky slow. Wished I would have actually tipped in cash vs. my card. Lesson learned. read more

Dear Jimmy Johns -- You're getting 2-stars from me, but know that this could easily be a 3-star and probably a 4-star. Thanks, Me Speaking as a guy who moved here less than 6-months ago, this place is amazing. Solid fresh food done incredibly incredibly quick. It's great, happy Jimmy Johns is doing well as evidence by their many many locations -- great news. But they need to get their shit together. I ordered a sub just now for lunch which had mayo on it in the description on the board, and I wanted everything on it except the mayo, I wanted oil&vinegar instead. So I walked up and said "I'd like a number 14 without mayo, and instead oil&vinegar please." Herein lies the issue -- with how quick JJ (yeah, I ate here, I can call it JJ if I want to) is, as I am speaking the words "number fourteen" the girl making the sandwich already has her spatula in the mayo and has dropped it on my sub. "Is that sandwich mine?" I asked as I pointed to what I just saw. "No." "Okay, because I don't like mayo. Thank you." As I got my receipt from paying, my sub was called at the other end of the counter -- I think it's incredible how quick these guys can turn out a sub. There is zero wait for the most part. Always a good thing. I walked back to my office. Unwrapped the sub, and yes yes my lovely Yelpers, you guessed it, the fuckers flat out lied to me and the sandwich I asked about was in fact my sandwich. Complete with mayo. Now I don't hate mayo, I would just prefer not to eat it. So understand that if I hated mayo this would be a 1-star review. The sandwich was good, I've had it before, but I like it better with oil&vinegar and not mayo. Due to the food being good, I'll post this as 2-stars as I'll definitely be back. Jimmy Johns -- slow the hell down. We all think it's cool that you turn out a sub as quick as you do. I think it's cool and I just moved here, you have won me over. You have a faithful following who would sing your praises much more loudly if you just slowed down and heard the entire order before you began the sandwich construction like a robot. My advice to you is to keep doing everything you're doing, your food is good, but please slow down. We can all wait a minute, and in your case a few seconds, for our order to be 100% correct. We'd actually prefer it to be correct and wait, than to have it be wrong and quick. The next time I go into a Jimmy Johns and want a sandwich that needs some altering, I'll be sure to preface my order with "I would like to change something on the sub" so I have their attention. If you're anything like me, with order substitutions, I suggest you do the same. read more

Went to the bar across the street for New Year's Eve, decided to leave early to beat the crowds and get my delicious sub. JJs was closed at 1am on NYE, what?!? This is almost as bad as the time I came here on Halloween and they were out of bread. Whoever is in charge of monitoring their holiday hours and inventory sucks. I went home and ate an old bagel, thanks Jimmy Johns... read more

As they say, Jimmy Johns prides themselves as being "freaky fast". Unfortunately, my experience was more freaky than fast. My order of one sub and a bag of chips was confirmed via email at 4:55PM. 40 minutes rolls by and I'm contemplating whether to call the shop to verify my order. I decided to hold off as I'm sure a lot of businesses are busy with deliveries due to the current pandemic. I received a call at 5:59PM from who I assumed was the driver letting me know that she's 5 minutes away and asked if it was ok to drop the delivery off at the front door. I agreed to the contactless delivery method. A car pulled up in front of my employer with a driver and passenger, which the passenger delivered the order. Besides the delay in the delivery, I'm unsure as to why my delivery driver has an assistant? Is this a thing? Unsure. My sub was room temperature to warm and soggy - I did not eat it. The chips on the other hand, never fails. read more

"Freaky fast" isn't 45 minutes. I understand this is a larger city than I am used to, but my UberEats 5 guys arrived faster. Unimpressed !

I have always had some mild obsession with Jimmy Johns ever since I tasted one of their delicious subs with that addictive bread and someone lied to me and convinced me it was partially owned by Mitch Hedberg. Yes, I thought Mitch owned the savvy and witty chain and therefore I loved it more.... Even though the lie came to light and I realized it was just another sub chain, my love for their tasty bread and funny advertisements continued my loyal customer relationship with them. This location however seems to have a major case of Bipolar disorder. Some days I have a beautiful delivery driver arrive freaky fast with my order in brown-bag perfection. Other days I have slow service, rude operators that are convinced I live out of their jurisdiction and half of my order not arriving in the bag at all. On the good days, I love most all of their sandwiches. Their tasty tuna is indeed tasty, their hunter always has great meat and the lettuce is rarely wilted and slimy. Though the ingredients are usually fresh and mostly the deliver is freaky fast (like 9 minutes!) The service and lack of putting my meals together has proven to be more frequent than I'd like to believe... read more

It's a Jimmy Johns. I like the Country Club. What makes this place special though is the music is almost always too loud, and I see their bicycle delivery guys nearly get hit by traffic regularly, almost never even noticing. As both a driver and a cyclist, these guys make me mad. read more

The only thing Freaky about this Jimmy John's is how slow the service was. Waited over 10 minutes for two sandwiches, one of which came out wrong. Given, it was very busy due to a youth basketball team arriving at the same time, but it was still painfully slow read more

I ordered from here because I needed lunch delivered quickly at my office. I called after an hour had passed and not only did they not offer to give me my meal for free, the associate who answered the phone hung up on me. I have made sure to tell everyone in my office (if 250 people) not to order from this location with how horrible their service is. read more

This place is freaky slow. I've been waiting 30 minutes and I'm not exaggerating. Watching the staff work is like watching paint dry. I would not recommend. read more

Excellent service at this Jimmy John's. They really take their business seriously. I coordinate many lunches at my job, both large and small, and it's nice to know we can always count on this Jimmy John's to get our order perfect every time. I've never received an order that has not been right. What's totally amazing is that I've had orders with several platters and chips, and these orders arrive with the same amount of time as a single sandwich would. Yesterday topped all of the experiences I've had. I received a lunch request during the meeting, as they forgot to order the lunch, and I called JJ and the manager agreed to make 8 box lunches on the fly if I could come and pick them up, and they would run them out to my car so I wouldn't have to park. Completely amazing service. I like ordering JJ as they satisfy every dietary need: unwiches for the carb free person, vegetarian and vegan options, too. Everyone loves their chips, too. The only feedback I've heard is that their cookies aren't that great as a JJ corporation, not just at this location. I've never had one, so I can't comment. So glad this location exists. read more

Very nice and quick service. Good parking. Bread really taste and tenderand . Best tuna sandwich

The worst jimmy Johns i ever been to , do not! Come anywhere close near this store place it's dirty unclean and their service is the worst I ever experienced in my life anywhere I been to, I've asked them for a a tuna wheat bread and asked them to change the gloves when they making my sandwich they literally told me this is not Macdonald or Burger King and it's not there problem that I am allergic to meat, after watching them and make sure they change the gloves they give me a white bread instead of the wheat bread I've requested and didn't want to change it, the most getoo place and disrespectful place I ever been to, do not come here !!!!!!!!!!! read more

This Jimmys is amazing! The manager TONY gave me 5 star service Tony was perso ale took more order quickly and with great humor. My sandwiches arrived "freaky fast" order was perfect and the food tastes great. Thanks for offering such great customer satisfaction Jimmy Johns and Tony! I will be sure to call and order again soon! This location is the best! Just got another amazing delivery by JJ. Tony the Mgr is very good at what he does read more

If I could give less than 1 star I would have. I waited 2.5 plus hours for my delivery of 1 sandwich, only to be told by the driver that my sub had been sitting out on the counter (non-refrigerated) waiting to be picked up. When I spoke to the manager she offered to refund my 11.00$ order, gee thanks. When I asked for some sort of compensation for my troubles, and HUNGER, she was less than accommodating. In the end, a few days later I did get a 10.00$ credit, but I'm still waiting for the refund. I will spend my credit and never come here again, even after being a loyal customer since opening. Place has gone down hill real fast. read more

OK-So the one in Brooklyn Park on Brooklyn Boulevard is nasty too. We saw this girl in the back just eating from the "fixings" just helping herself with her bare hands to ham and tomatoes and stuff. Really really gross. We called corporate. read more

Easily the worst jj's experience I've ever had, and potentially one of the worst restaurant experiences period. I walked in and placed my order with no issues - the cashier read my order back to me and it was 100% correct. There was one man and a group of three women in front of me also waiting for their sandwiches. After I was waiting for about two minutes, the man that was waiting for his sandwiches asked the employees where it was. The man behind the counter making sandwiches YELLED at him, "It's sitting RIGHT THERE, I've said it like 4 times!" First yikes. I waited as the women in front of me one by one got their sandwiches. The employees were moving at a pretty slow pace filling these orders as well as an obviously large online order, so I'm giving them the benefit of the doubt at this point that they are just overwhelmed. Eventually after waiting for about 5 minutes the cashier, who was now helping on the line, handed me a sandwich and a receipt. I told her I was still waiting for a second sandwich as well as a pickle. When she asked the other sandwich maker about it, he said he had made it already. Turns out they had given it to one of the women in front of me. She gave it back to me, they handed me my pickle and I figured I was good to go. I asked if I could have a bag for all of my stuff, and an employee pointed me to a stack of bags that was BEHIND THE COUNTER. Yes, I had to reach behind the counter to get my own bag. They have no idea the cleanliness of their customers' hands and they're allowing them to reach into their supposedly clean food prep space. Second yikes. As I was reaching for my bag, an employee asked me if the sub they accidentally gave to the other woman said #10 on it (I ordered a #12). I looked and it said nothing, to which he responded, "Oh." So I said, "Okay so is this really my sandwich or..." with no response. I took it back to a table and opened it up to see they had not added the hot peppers I ordered (which were on my receipt), but at this point there was a line of 6 more customers waiting to place their orders, so I decided to cut my losses and leave. When I got home I opened my pickle, which I had asked to be cut in fours, wasn't cut at all. Wouldn't normally be a big deal to me but after the crap show that was everything else about this experience, that was my third and final yikes. Just find a different JJ's to go to. You'll barely get the minimum amount of customer service necessary here. read more

When I first moved to the north loop and ordered from here I would have given them 1-2 stars. They've finally improved on quality, and delivery time! Will continue to order as long as I never have another 75 minute wait like the first time! read more

They are on some bullsh*t!! I got here at about 2:25am and all the doors were locked. If you're going to be open until 3am, then stay open til that time! Don't advertise that you will be open until a certain time and be closed. I have no problem with you closing at a certain time but don't say or advertise something and not do it. If you are going to close at 2am, then advertise that. read more

If I could give it no stars, I would. Horrible service. My sandwich was on week old bread. And when I asked to switch to wheat they wouldn't allow it. Overall worst experience I've ever had at a JIMMY Johns and I Probably will never go back. read more

I will admit the meat is good BUT they are not "freaky fast" atleast when you need it. If you are out of "range" they will NOT accomodate. They preach they are best but expect the wost. - A concerned costumer read more

Don't know how this place is in business. Ordered 16" turkey roast beef #14 they never asked what I wanted on it (should of been a clue) were making a catering order I believe while I was just standing there waiting no communication.I get my sandwiches go back to hotel open them up very little turkey no roast beef lettuce and mayo. I walk back to Jimmy Johns I explain I ordered turkey roast beef and only got turkey. Guy says nope ticket said #4 that's just turkey. Told the other guy to handle it. He said well if you pay for roast beef will add it on for you. The point is mistakes happen #4 instead of #14 even though I stated turkey roast beef sandwich but how they handled the problem was unacceptable. How they made the sandwich was unacceptable. Hope all Jimmy Johns aren't like this one. read more

$2 for a can of soda and an hour and a half to bring me my food? No thanks, I'll just pay my neighbor to make me a sandwich next time it will be faster and less awkward read more

It's Jimmy Johns. It gets the job done. The worst injustice done to me was they forgot a pickle with my sandwich. Have not yet experienced food poisoning or a poorly made sub as other people have. read more

Slow delivery. Ordered one sandwich and it took them 30 minutes to get to me when my job is literally only 3 minutes away. I was still nice enough to still tip the guy for bad service. Will never order from this jimmy johns again. read more

good sammys cheap. if you want a quick bite to eat in uptown and you don't want fastfood or a "Chipotle bomb" stop in and grab some grub I get a beach club. Its good, Its fast, Its cheap......Nuff said read more

Worst sandwich ever. I ordered a number 7 it's supposed to come with 1/4 lb ham. My sandwich had 3 pieces of ham on it. I have been to good jimmy johns and this is not it. read more

I'm seven blocks from the location it's been 40 minutes and I'm stillllll waiting!! So much for freaky fast....10 minutes ago I called and the guy told me 3 minutes.... Never again. read more

Here is the deal: out of water cups. Hmmm. Seems like you could give out a soda cup for water, but they are "more expensive" cups so you have to pay for them. Translation: Managements messes up ordering so customer must pay - Priceless! #fail read more

As someone who travels around the country for work, I have been to many Jimmy John's across the nation and this is the worst service I have ever had at a Jimmy John's. The sandwiches are of Jimmy John's quality and I haven't been disappointed by the food like some of the other reviewers of this location. But I have had two experiences of flat out rudeness. The most recent was today. I called ahead on my way into work to place an order that I would then pick up on my way, which I have done numerous times before. I was told that I needed to order four or more sandwiches to place a delivery order. When I told the girl on the phone that I had ordered two sandwiches the last time and picked it up, she put me on hold and asked her manager. She came back and said the manager would not allow me to place my order and "that it wasn't busy so I should just come in to the store and wait for my sandwiches to be made." I didn't have time for that, so I went to work and grabbed a sandwich at McKenzie's, which was delicious and the service was great! read more