Even when this place is slammed, the customer service never slips. The team stays incredibly positive, friendly, and focused under pressure, which is a massive credit to the Management. It's rare to see a fast-food crew that genuinely treats people this well while still keeping that signature speed. Absolutely fantastic service I ordered a number 9 and Brooke behind the counter made sure I had a flawless experience and that I had my sandwhich in my hands almost as fast as I could order it 5/5 I will becoming back to this location. read more

Everything at this Jimmy John's needs improvement! I ordered my FREE Birthday sandwich.. and they really under did themselves this time! 1slice of turkey on undercooked bread, with some mayo & avocado, (that I paid extra for!), it was so disappointing! I used to LOVE Jimmy John's, ate it almost everyday, at least twice a week. Now if I order, (never again from this store!), it's only to hope I get the same quality that I've received at other JJ's. So sad to see how people don't care about their investment that could be making more of a profit with the right people, better! You've under-done yourselves in my opinion this time. read more

Jimmy John's - My free Birthday with 1 slice of turkey on undercooked bread! Pure disappointment! - Fast Food Near Me - Thornton, Colorado

Sadly their delivery service takes an hour. They are not fast. Alex, the manager writes checks he can't cash. Trying to make the customer happy should be important. This location is anything but that. Soggy sandwiches too. BAD look for JJs! Food inspectors are on their way, kitchen is nasty . All employees messing around and don't care about food quality! read more

Jimmy John's - Store front - Fast Food Near Me - Thornton, Colorado

Love always coming to this location! It's so clean, the employees and managers really take care of this place and you can tell they care about their jobs. My food was amazing, I ordered a #16 club lulu with cheese and it was done before I could even pay. OUTSTANDING!! read more

Honestly can't believe a lot of these reviews for this JJ, I've been coming to this EXACT JJ for about a year now and haven't had a single issue like these other people were having. I get my food in less than a minute every single time, exactly right every time, the workers here are personable and very hospitable as well! I seriously recommend JJ to everyone but especially this place I recommend. I'll never forget when I found out they got rid of the crispy jalapeños and the manager on the spot went and grabbed the last bag of them unopened and just let me have it. 1.5/5 stars is comical from someone who actually goes here Pics below for proof read more

Jimmy John's - ##9 ITALIAN NIGHT CLUB No onion Add Kickin' Ranch - Fast Food Near Me - Thornton, Colorado

See all

Always nice experience coming to this location. Staff is friendly and very helpful. Brooke was so kind and really went above and beyond. I made a mistake when ordering and Brooke was quick to remedy my mistake. Thank you so much for helping me and making our night! We will be back soon! read more

It could've been a decent sandwich actually worth $10 that I spent, IF they'd actually have put some turkey on it!!! read more

Jimmy John's - Fast Food Near Me - Thornton, Colorado

$14 for sandwich combo and you give me only 4 tiny jimmy peppers? Is there a pepper shortage or something? I don't usually complain but the sandwich was gross. The meat seemed short this time too. Honestly thought I was ordering from a different location too. Not sure when that changed but I guess I will go to the location that I know will make a decent sandwich next time. read more

Jimmy John's - Fast Food Near Me - Thornton, Colorado

The absolute WORST. The order is wrong..... EVERY TIME! Missing items, customizations that were PAID for aren't followed, plus they use expired items. I called and asked for a manager once.... The kid said "yeah hold on" and when he came back, it was STILL HIM claiming to be a manager. This location has had to redeliver our orders SO many times and wouldn't you believe it, the redeliveries have still been wrong or missing item. If we want Jimmy's and we're out and about, we will make it a point to stop at a different location before ordering at this one. See photo of a ranch labeled for disposal at EOD 10/16. Today is the 17th. Just avoid this location. I admittedly spend sometimes thousands of dollars at JJ a year... it's a shame the location closest to me is so bad. read more

Jimmy John's - It's 10/17. The sent a jalapeño ranch that should have been tossed yesterday per their sticker, if not sooner. - Fast Food Near Me - Thornton, Colorado

Confirmed my order, said it was on the way. My order was never delivered and i ordered through doordash so i couldn't even get a refund. I tried calling and no one answered, so i tried calling again still didn't answer. worst experience ever ! read more

This Jimmy Johns delivered a club to me that had several pieces of expired roast beef. I called to requested a replacement and they asked if I wanted to speak to the manager. I said no, I just want another sandwich delivered. They then told me I would have to pay for the delivery and other charges. I refused. Of course. I said I wouldn't pay to replace a rotting sandwich and that yes, I guess I will speak to a manager. After a very long pause and no manager they said they would have another sandwich sent. I confirmed my address, said thank you, thought it was resolved. A few minutes later they called back, it was Krista? Kristen? She identified herself as the manager. Okay, an apology, I thought. Nope. She needed my order number. I have it to her slowly three times, she said she's get me a new sandwich, I again said thank you. No apology. I then put my rotting sandwich in a bag and put it on my front porch with a note to bring it to the manager. I'm not trying to get a free sandwich. The sandwich is rotten. The delivery person did not take the bag and did not ring or knock to let me know my sandwich was sitting outside. So, since I never received an apology and they wouldn't take back their rotting meat, I took this picture for you before disposing of it myself. read more

Jimmy John's - Rotting roast beef that no one apologized for and they tried to charge me to replace. - Fast Food Near Me - Thornton, Colorado

Again they screwed up our order! Put onions on my sons slim when it should have been put on mine. We paid more for double meat and cheese and definitely didn't get it. We will not order here again! Apparently the employees have no pride in their work as I had numerous other ingredients that were not in my sandwich, but were in my subs wrapper! Can only blame this and the other reviews on Management not giving a rip about the customers! read more

Husband went in to order us two sandwiches. Asked for mine without mayo. I cannot eat mayo and the people working gave me mayo, but of course we didn't notice until we got home. He called and told them what happened and asked if they could deliver us the correct sandwich. The first person asked where we lived and all that, then Seth got on the phone with a huge attitude, being a COMPLETE a-hole. Excuse the language but he basically said, nope, can't do that, we don't have proof of your order, and we're busy. My husband who used to work for JJ's a while ago (one in the area) knew he could look it up, but the guy insisted he couldn't and said to call back in 20 minutes. NOPE. Sorry, bud not going to fly. Oh and Seth is just a driver, not a manager, apparently one wasn't in? Which, I'm pretty sure JJ's doesn't allow there to not be a manager on duty...so that's interesting as well. Hope Seth has a better attitude when he delivers people's sandwiches. Seth implied my husband of lying about this whole ordeal, refused to drive a few minutes to deliver a correct sandwich, and wouldn't refund the money either. I wouldn't have even written this review if they had just said, my bad, and got us a new sandwich without all this ordeal, but alas we were met with a horrible attitude and a delivery driver playing manager being downright rude so will be filing a corporate complaint. read more

No wonder this place has such low reviews. They provide lame sandwiches. They do not provide you with what you asked for on the sandwich and when they do it appears to be halfass and not worth the time or money. Will never be going back here read more

Jimmy John's - Lame tuna sandwich - Fast Food Near Me - Thornton, Colorado

Good sandwiches. Good customer service. Good atmosphere. This location just opened about a month ago.

This place is awesome. Workers are fun. We come here all the time and the food is always fast and delicious. read more

Jimmy John's - a sub sandwich on a wrapper - Fast Food Near Me - Thornton, Colorado

This Jimmy John's not only violates standard health regulations during Covid times but also gives terrible customer service!!! They also charged me more than I should have been. Lexie the Manager could have fixed a very simple issue with my order but instead was initially short with me, made me feel unimportant, and offered an unsafe solution to fix their initial mistake. Do not eat here!!!!!! read more

I couldn't hear the cashier well when she asked me a question through her mask, and she rolled her eyes at me and then turned to another staff member and rolled her eyes. So I got $20 sandwich with a side of sass. read more

This place is horrible! They don't wear hair nets and let their hair dangle over your food. They were very rude and oblivious to everything I asked. The teenager working the cash register had no clue what I was saying, like he had not properly been trained. This is absolutely ridiculous. Everything I asked the to add or take off was "against their policy" even thought it says right on their menu they can do it! Don't ever come here read more

This place is terrible. 1 star is far too generous. Maybe you shouldn't let your workers come to work high. I ordered a #11 with nothing but the meat and cheese and the man told me he couldn't take it off because it was "against their policy" and they were extremely rude. It was also gross, no one had hair nets and they just let their hair touch and dangle on our food. I should have left the second I walked in there. This was ridiculous. The whole facility was disgusting and their manager didn't care at all. Please do NOT ever come to this place. It's a sad excuse. If you can, make the extra couple minutes to Jimmy Johns on 120th right off of i-25. They are so much better! read more