I've been going to Don's Auto for well over a decade and they've always treated me fairly, but this…read moreweek really reminded me why I keep coming back. My wife's car battery died unexpectedly and when I brought it in, Don didn't give me the runaround or try to sell me something I didn't need. He actually offered to refund me for the battery even though it had been installed months ago. That kind of honesty is rare. It's a family-run shop with people who are straightforward, fair, and genuinely trying to help their customers. If you're looking for a trustworthy mechanic in the area, Don's Auto is the place to go.

Most efficient and friendly inspection ever. Will be doing all my service there now that my car is…read moreoff warranty. My son has serviced his car here for years with great results.

I cant express enough what a great experience I had with Garrisons. I have an older model vehicle…read morethat I wanted to get checked out to make sure it was still safe to drive. I also needed my inspection done. They were more than accommodating, understanding and beyond reasonable. It is not that often you come upon such honest people. I highly recommend!

This had been my go-to garage for a while but not after my experience with their owner today. I was…read moretold that I needed two new tires and was sent an estimate for $185. Great price, I approved it no problem. Brought my car in today and when it was done, I was notified that the total was $415. I called to ask why the difference between the estimate and the total and was told that the estimate was for one tire. I asked why they would send an estimate that isn't for the entire job and the owner basically started to yell at me over the phone saying the car needed two tires and would I like him to put one of the old ones back on, otherwise basically to go F myself. All I wanted was for him to say "sorry for the miscommunication on the estimate" and we'd be good. But I couldn't even get a word in as he's talking about "this is how I've done this for 40 years" and other boomer nonsense. To send an estimate that doesn't have the total for a job is so completely outrageous and deceptive that I will never be going to this place again. Congrats to them on getting the extra $230 and losing a lifetime, previously loyal customer. Edit to respond to owner: Happy to explain in a little simpler terms since you don't seem to get this. I came and was told I needed to replace two tires. I said ok, please send me an estimate for replacing the two tires. You send me an estimate. When I see that estimate, I expect the line marked "Total" to be the actual total that I am going to pay. Quite frankly I don't care about the itemization above it, all I care about is the total. I'm quite certain the tool you use to send invoices has the capability of changing the quantity from "1" to "2" so that the total shown is accurate for the work that will actually be done. That is the deceptive practice that I am commenting on. Your total was not the total. it was less than half the total. Additionally, since you seem inclined to insult my intelligence (I work in finance by the way and basically do math for a living)...$185x2 = $370. Your total was significantly above that. Happy to take the $45 refund whenever you're ready. Congrats on doubling down here for all to see the stubbornness they'll face when paying your business a visit.

I have been a customer at CK Auto for a few years now. They were great for oil changes, tire…read morepatches, inspections. Recently my car was hitting bumps really hard and I took the car in to get looked at. I told them that I think its the rear struts but they insisted it was the tires so I replaced all the tires at their recommendation. After replacing the tires I thought the car was fine for a while until I got on the highway and heard a loud humming sound. I took the car back in to get looked at and they tell me that the sound is coming from the tires wearing uneven. Now im getting angry because I just replaced all the tires. He tells me that I have to REPLACE THE STRUTS AND SHOCKS to resolve it. I assumed that the new tires woul be covered by them for misdiagnosing the car in the first place. He tells me no the tires are not covered and on top of that they want another 243.00 just to flip my DAMAGED TIRES to make an attempt at reucing the tire damage. UNBELIEVABLE!! So not only do i have to buy shocks and struts that i suspected was the issue in the first place I have to pay for them to try and reduce the tire damage on my new tires. Needless to say I wont be going back but I hope this review helps others. I see there is another review of them doing the same thing to someone else. Damaged their engine and didnt take responsibility. They wanted to bill the customer for more work.

I've been bringing my cars to them for four years. The work they've done has been good and I've…read morenever had a problem with anything they've done. The cars have always been ready when they promise. Just as importantly, they're absolutely honest. Several times they have not charged for things that they could have. Their diagnoses have always accurate, not padded. I know enough about cars (I've done things like engine rebuilds, clutches, strut rebuilds) to know when I'm getting BS. They explain what needs to be done and offer to show why. I wouldn't hesitate to recommend them to anyone.

I wanted to leave this review here to make people aware of a very important piece of information…read more You cannot schedule appointments, and Rich said to me that unless I bring my car in by 7:30am, the day will likely be too full to accommodate me. From everything I'm reading, this IS really great auto shop, and the owner is fair and trustworthy. But....they don't really need new business. I never took my car to them, so I can't comment on their service, but a shop that can only take you from 7 to 7:30am without an appointment is something people should know and either accept or stop wasting their time and look elsewhere. They're super busy, and that's a good thing, but they don't seem to have any room to grow.

Finally found a trusted mechanic in my neighborhood! Rich was able to fit me in same day for an…read moreexpired registration I didn't realize was overdue. Everything has been done timely and prices seem fair compared to my mechanic in the burbs. I recommend this shop to everyone!

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

I have done business with this shop on and off since it first opened and was one of its early…read moresupporters. I wanted to continue supporting a local business, but unfortunately my most recent experience was very disappointing. I brought my car in for repairs and paid approximately $650. When I picked it up, I immediately noticed that my instrument cluster was no longer working. My speedometer, fuel gauge, temperature gauge, and odometer display had all stopped working. Because I had a doctor's appointment, I had to leave with the vehicle and couldn't immediately return. When I brought the car back and explained that everything on the instrument cluster had been working before I brought it to the shop, I felt like my concerns were dismissed. Instead of looking into the issue, I was told that I was just trying to get something for free. That was frustrating and disrespectful, especially considering I had just paid hundreds of dollars for the repairs. I also discovered that my transmission was leaking after I got the car back. It was not leaking before I took it to the shop. I can even document this with photos of my driveway, which had no transmission fluid spots before the repair. Now it does. This wasn't my first issue. Years ago, I paid around $500 to have gasket leaks repaired on my 1986 Chevrolet Silverado. The leaks were never resolved, and I was told I would receive a refund. I returned multiple times to collect it, but it never happened. Even after that experience, I chose to give the shop another chance because I wanted to support the business. I understand that running an auto repair shop is difficult and that some customers may not always be honest. However, every customer should be judged based on their own actions. I have always tried to be respectful and pay for the work performed. Being accused of trying to get free labor after paying for repairs was disappointing. My advice is to thoroughly inspect your vehicle before leaving the shop. Check that everything works, including your gauges, dashboard, and for any fluid leaks, before driving away. My experience left me feeling that my business was not appreciated, and unfortunately I cannot recommend this shop based on what happened to me.

These guys are not very honest. Be careful! They know how to fix cars but they are not honest…read morepeople.

They are knowledgeable and respectful. They did my inspection and told me what to have fixed and…read moreeven show me how it's affecting my car. They don't rush you either. And they don't charge an arm and leg or head.

Have been getting my car fixed there for 6 years. Occasionally had estimates from other places and…read morerepairs/services. First rate is better and cheaper. Every time. Good old fashioned honest work.

Great service. They were accommodating and squeezed me in same day. Affordable and competitive…read moreprices.

The KX auto crew goes above and beyond. They are friendly, reliable, honest, considerate, and…read morethorough. I've been going to them for years. I took my car in for a recent oil change and they took it upon themselves to inflate my tires and provide an overview of the car's overall state. They always share thorough and accurate updates on my car, they have never overcharged. In fact, they are worth twice the value of any work they've done for me. I'd recommend them time and time again!