I purchased a brand-new Chevrolet Equinox from Betten Chevrolet for over $33,000, and from the day…read moreI drove it off the lot, it was covered in scratches. The dealership attempted to buff the vehicle multiple times but never fixed the problem. What made matters worse was the General Manager, Scott Landreth, suggesting that the solution was to "get me out" of my damaged vehicle by purchasing another new car -- at my own expense. To me, this was nothing short of a greedy, self-serving attempt to push me into spending even more money, rather than taking accountability for the defective product I was sold. I opened a case with GM Corporate, and even they have confirmed the dealership is unresponsive. To this day, my brand-new vehicle is still scratched, and Betten Chevrolet has refused to resolve the issue. If you value honesty, accountability, and integrity, I would strongly recommend staying away from this dealership.

Went and got a truck on September 10th which had 3 same brand tires with good tread and on random…read moretire that was shot and I've been jumping through hoops and talking to multiple people trying to get them to replace it considering they say the inspect and change/replace what needs to be but apparently not they then wanted me to pay half for the tire and when I said that i wanted them to replace it because it was there responsibility before even selling it they told me they weren't gonna do it and it's the 30th now waste of time and gas driving back and fourth to get no where

This is the first time I've ever taken my car to a dealership garage instead of my trusty home…read moremechanic friends, and I honestly was pleasantly surprised! I made an appointment online, was able to put in all the information about my car and what needed to be done to it, and I got to choose the best time for me to drop it off. When I dropped my car off, I honestly had no idea what I was doing. I parked outside the building and walked in to drop off my keys, but the service guys were very friendly and told me to bring my car inside. We briefly went over what it was that needed to be done and they took it from there! My car had 1 recall that I for sure knew about and needed to take care of, but they confirmed there were actually 3! All of which were taken care of in 3 business days which is really good considering one of the recalls included resealing the oil pan in which the new seal needed to sit for a day before they could do anything else. I also had my check engine light on. It was almost fixed with the recalls, however shortly after they told me my car was ready to be picked up, they called me again and said that after test driving it, my light came back on. They were going to run more tests and let me know the verdict. The next morning I got another call saying they figured it out, they could get the piece the next day if they ordered within the next 15 minutes and gave me a price quote that included labor and everything! Overall my car was there longer than expected, but I do feel like the service members went out of their way to make sure it was leaving in perfect condition. It also ended up being cheaper than I originally estimated! I'd definitely work with them again; having a Hyundai means needing service people who know what they're doing on a Hyundai and these guys did!

We made an appointment for a service recall six weeks before the day. On that day, they did NOT…read morehave the part that was supposed to be there. We made another appointment to take it in later. The mechanic made a helpful comment regarding another issue, which allowed us to fix the secondary problem ourselves. That's why we said "Maybe" we would recommend.

Well, it appears they are using the old bait and switch method of offering a cheap car online and…read morethen when you inquire about it they tell you they cant locate it right now, but to come in and they'll find it for you only to then be told it sold that day. Ironically enough the same car is still listed on their website and other car search sites a week later, even with a price increase listed from today, 5/27. Be very leery of the business practices here.

If I can give them a "0" I would. We have tried to contact the service dept over 7 times and left…read moremessages 6 times with two call backs. When we tried to return the call, no one picks up. No operator, if you leave a message there is very unlikely they will call you back. Gives me NO CONFIDENCE in this dealership

Beware the service department. Told us our Honda needed a new engine when it only needed an oil…read morechange with a slightly different grade because of the mileage!

Bought a vehicle with 25.k miles. Should NOT HAVE issues right off the bat. They string you along…read moreto bypass the 3 day back out!! Do I wann pay 35k for a vehicle that needs to be brought in every other day!? no! Our schedules don't work like that! Beyond annoyed

Avoid this service department…read more The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. The service manager said he "would get back in touch with me", but never did. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Courteous service when we called them on our twenty year old Ford 350 diesel truck that would not…read morestart. We had repetitive problems with the same issue that we had fixed by local repair guy in California. When this happened again while in Michigan we were hesitant as to who to call. After calling Great Lakes Ford, we decided to get it fixed right this time. We had it towed to Great Lakes and they diagnosed the problems as to what was causing the repeat starting issues. They had to order a part, and as soon as they could get it on their schedule got our truck repaired. It was a big relief to have this specific problem diagnosed correctly finally as we have to take this truck back to CA. Shuttle service they offer was really appreciated as well.

We leased a new 2026 Subaru Outback from Courtney Lawrence last weekend, and we were very pleased…read morewith how smooth the final process turned out to be. Courtney did a fantastic job making sure everything was ready before we pulled my husband away from work for the final paperwork. Actually, Courtney made the entire process great with her wonderful blend of awesome personality and superb professionalism. This is my 4th leased vehicle from My Lakeshore Subaru and I definitely recommend them!

‼‼DEALERSHIP FRAUD !!!!!! ‼‼ Bought a 2023 Honda Accord from…read morethem 83 days ago they gladly took my money but in return have not provided my bank or myself with title or no true explanation to why this is happening (besides rambling on on voicemail to why this is not benefiting them and giving me excuse after excuse) oh and my bad I decided to use my own bank for financing instead of their financing companies. I have lost wages due to this, have had to get rides for work and for my kids appointments . I haven't been able to drive my car since March 9,2026 because my dealership plate has expired. Andrew and Andre both assured me that it's okay to drive with expired plates. Andrew have your spent your commission from the sell of the car I purchased? The "office manager" Katie Brown has also not returned any of my phone calls. Good job running your business. ‍

Shout out to RYAN! Car shopping at times can be stressful,…read moreand unknown! I was just in the neighborhood and at the last minute he was able to fit me right in for a few test drives, not only was he extremely friendly, it helped that he was knowledgeable, down to earth and honest. he was more than willing to work with me with excellent pricing, and top choices. Although I did not make a purchase here,(limited funds) I highly recommend this dealership! He takes the ease out looking for a new ride!

I bought a 2015 Subaru Outback from them and within a month had to replace the engine. I thought I…read morewas buying a decent car so I turned down the warranty. It drove amazing on the test drive and seemed like an amazing car. I did a compression test on it and all 4 cylinders only had 100psi. I dont know for a fact if anyone there knew the car was in bad shape or not but was told it was an awesome car. Kind of crappy they did not offer any assistance at all even though it happened within a month would have bee nice to have some help. Will never return to Johnson Auto sales for any reason. Very disappointed in how they handled this situation.