Terrible customer service. He does not respect appointments and can be horribly rude.

Jim is very honest and respectful, which I appreciate. He was thorough in breaking down the pricing and explaining what/why work needed to be done, as well as what should be handled sooner rather than later, and what could be put off longer. Fair pricing and just all around one of the best experiences I've had with a mechanic. read more

Unfortunately, this one needs to be dialed down to a single star, at least as far as I'm concerned. I'd been taking my vehicles here for quite some time, everything from oil changes to brakes and suspension work, new radiator, coolant flushes, fluid flushes and everything in between, both big and small. I was a happy and repeat, high spending customer that never quibbled on cost, spared no expense and even referred friends and colleagues to this shop after many stellar experiences. I don't think I ever had a single "go back" and the work has always been top notch, detail oriented and superbly competent. So why, you might ask, am I now updating to a 1-star for this place? Well, mainly because my years of loyal and lucrative patronage was rewarded with a colossal slap in the face. I don't know if it's because the owner took on more fleet work on the side or what he has going on, but somewhere along the lines he decided that his customers were no longer the priority. Some time ago, I had tried to schedule a simple oil change, and was told I'd still have to drop it off, even with an appointment first thing in the morning when they open. Not wanting to foot the bill for a ride share from and back to the shop, I asked if I could just hang around until it was done, seeing as how they have a dedicated waiting room and for years that has never been an issue. After all, how long can an oil change take when you have an appointment first thing in the morning? At this point, the owner told me that no, I can't wait in the waiting room and that he probably needs the car all day. For an oil change? When I'm the first appointment of the day? Incredulous, I asked how that can be and get told "I'm not set up for having people wait right now. I have other cars to work on and lunch to get." Pray tell, if I'm the first appointment of the day, how would you be working on someone else's car(s) already? And for that matter, what's the point of an 'appointment' if it's now just a glorified 'drop off time' and all you can tell me is that it'll be done by 6pm when you close? Sorry but that's just asinine. While it pained me to do it, I nevertheless informed the owner that if I wasn't welcome to wait in the waiting room anymore, I couldn't see myself continuing to spend several thousand dollar a year (per vehicle) at his place. He thanked me for my past patronage but was unmoved, so I cut him loose and will never return nor recommend his shop to anyone again. I don't know what happened at this place and I wish him all the best, but I have a rule about spending hard earned money with people that make it obvious that they don't need or want my business. read more

Jim has always been honest and fair. He has worked on my F-250 truck and my wife's Subaru car. I'll be bringing him my truck in a few more weeks for some more work and will always use him. read more

I have an older SUV that I took to Jim believing the fuel pump might have died. Jim took the time to run all the tests and even determined that some prior work done to the gas tank was not done correctly and he offered solutions to get it back up and running. If you want attention to detail on the what is being done to your vehicle, go see Jim. I have dealt with many repair shops over the course of my life, and not once have I come across someone like Jim that knows on an old 2004 vehicle you just want to see if it will run again. Jim did just that and did it well, for about 1/2 the cost of anywhere else I called. Highly recomended and knowledgeable repair! read more

Jim had always had a keen eye for detail and stands for the right things in our community. Keep supporting local businesses. Full AmsOil Diesel Signature series oil change and filter was much cheaper than the stealership. read more

Jim was kind and helpful. He got me in for an oil change and tire rotation same day. Pricing was competitive. Local business is great! I'm thankful and will be making this shop my main place for maintenance. read more

Jim's Auto Service - My 4Runner. - Auto Repair Near Me - Phoenix, Arizona

Great little shop. Call or text to make an appointment. Jim fixed up my older Caddilac and found solitions rather than racking up cost on uneeded parts and service. I will definitely be bringing all my cars to Jim for maintenance and repairs instead of paying ridiculous prices at the dealer. read more

Jim's Auto Service - Auto Repair Near Me - Phoenix, Arizona

Jim is awesome!! My truck had the overheating problem. Jim did a lot of research on it, fixed my truck. Stayed after hours to finish it up. This guy working hard. Good service and reasonable priced. Thank you read more

It's very unusual for me to give one star but Jim's Auto service earned this one. I couldn't bring my vehicle in on Friday but I had a scheduled service on Monday so we arrived on Monday, and Jim gives us really a cold reception. He said, I thought you were going to bring it in on Friday, and I said No I just couldn't make it last week. Maybe that's how he treats all of his customers and we should accept it? But we thought it was strange and we said to Jim, that we're going to go somewhere else. Maybe he had an off-day, but I didn't want to put up with it. I hope your experience is better. read more

Jim is great. He picked me up from work to bring me to my car after he fixed it. Car runs great.

I wanted a second opinion on a quote and took it to Jims Auto Service on Friday. He noticed the radiator wasn't the issue and fixed what was. As he drove my car around his shop to return it to me on Wednesday, he mentioned the 'Check Engine' light came on and had just noticed it. He called me the next day, Thursday, to tell me the sensor would be $250 including labor. I asked him if he tested it originally and he said "No, because I had nothing to believe it would have been an issue." But, if it would have been tested originally when it was swapped from one part to another, it would have been included in the original labor cost. I told him I didn't want the part and would be picking my car up after 5. I came to his shop and he told me I didn't tell him I was picking my car up today and that he would have to "throw away $140" because he put the part in the car anyways for "diagnosis." So, I asked him to take the part out and I would pay for the labor. Side note: When I asked him Wednesday how much the part would be he told me he would have to find out what was wrong, then order it, have it delivered and put it in. In my opinion, that means he did not have it. During our phone call on Thursday, he never mentioned he had the part or that he installed it for "diagnosis". GOOD REVIEW: He fixed the original issue timely and was very informative. read more

Great experience! I know little/nothing about cars, and when I went to Jim he was very informative, took my car in and helped me out quickly and in short notice. Very kind and professional, and very reasonably priced! I will go back to him for any additional car work I need done. read more

Like many other reviewers, I also found Jim on Yelp. It's rare to find an auto repair shop with all "5 Star" reviews. I needed new brakes and e-mailed Jim for help. Jim (the owner) was very responsive and helpful. He took a quick look and said that the damages were to the rear brakes and not the front like I thought, and he was right. He ordered the parts, and we set up a time for me to bring the car in. Car was done on time, and on budget. Great job, Jim! Nice to find an honest, friendly car mechanic. read more

My brakes were completely going out and I called around to like 6 different places all giving me ridiculous high estimates and I read a great review for this place called Jim and right off the bat sounded like a nice guy. Went in and within no time everything was as good as new! He even did little things he didn't have to do just to be nice. It's rare to find that now a days. GreAt price. & honest person you can't get any better than that. :) read more

I selected Jim's Auto based on yelp reviews. I used him once so fair! He seems honest and fair! His place is so clean! He is diligent and organized! I am taking my car back again for another issue that I could not fix at the initial time! Great work so far!!! read more

I was looking for a good mechanic and I found one with Jim here. He's very knowledgeable and down to earth. He did an excellent job fixing my car at a reasonable price. I recommend him if you're looking for an honest mechanic who knows his stuff. read more

Excellent service and he knows what he's talking about. Gives great detail on what's going on with the car and kept me in the loop during the repair. read more

Awesome service. He never tries to talk you into service your vehicle does not need. In fact, sometimes he comes in under his estimate because he found a cheaper better solution. read more

Thank god for yelp or I never would of found Jim. I have been researching shops and prices since mid-December for my Honda. I almost cried tears of joy from the amount of stress Jim fixed in less than 3 hours. - He is knowledgeable, honest and straight forward about everything. - He saved me a butt load of time & money: I was told by the dealer that my Honda needed a new ignition switch, cylinder, new keys & the whole car rekeyed and some other mumbo jumbo. I talked to 6-8 different shops the prices ranged from $1,200 - $650 along with a week or more to fix. Jim's price and assessment: Towed my car to him, 45 mins later he had a rock solid estimate, explanation and made sure I was comfortable with it before he proceeded with the work. $425.00 and would be ready at the end of the day! He was able to tell me the items that I REALLY needed instead of all those add on's the dealer wanted to shove down my throat. Also, my battery was dead from sitting so long, he charged it up so it was good to go when I got there. I'm used to a mechanic who would of put a new $90 battery on my tab before even trying to see if it would take a charge. I'm sure my eyes were huge and mouth was hanging open like a dummy the whole time! I was in shock that I found such a great mechanic! I HIGHLY recommend him to everyone! He will be the only mechanic my family uses from now on. I hope this review will help someone like me who is raising a family, limited funds and needing someone who doesn't take advantage of your misfortune. Jim will save you alot of frustration! :) Good Luck! read more

I was referred to Jim's Auto Service by a friend. From that moment on, I have not taken my car anywhere else. I have had horrible experiences with other auto mechanics. They haven't been trusting, overcharge for services and generally felt taken advantage of at previous places. It has been completely different experience at Jim's Auto Service. He takes the time to answer all of my questions, gives me service I trust and refers me other trusted auto mechanics when needed (example: specialist on tranmissions). I recently took my car in that was having multiple issues that needed to be looked at, including the transmission. After reviewing all my issues and letting me know what should be done, he referred me to a transmission specialist he trusts. The tranmissions specialist took my car for a test drive and let me know what the potential issue was and general cost it would take to fix . The reason I am blown away by this service besides the honest answers is that they did not charge me. That kind of customer service doesn't happen often and everyone should know you get that kind of service with Jim. read more

I also found this place on this site. I live on Deer Valley Road so first of all the location is great for me. I thought I had some problems with my brakes so I went to ask how much it will cost but he took his time to make a test drive for me and said that it seems okay. I used to drive Hyundai so he said it can be different. Very honest!!!! read more

Still giving Jim, his team and his shop a great rating. My water pump went out in my truck and Jim and his team got it repaired in a day at a fair price. Prior to this happening I called Jim about another issue I was having with another car and once again he was able to give me some guidance over the phone. read more

Jim was awesome. After the dealership screwed me over it's refreshing to meet a honest mechanic. He serviced my truck and pointed out what he thought was important to repair. The customer service was great and the work was professional. Great hidden spot to get quality work. read more

I will never go anywhere else now! Talk about flexible hours and great service. We've used him three separate times now. Better prices. Flexible hours. You even know who's going to be working on your car! Best of all Jim is an awesome guy so show some support for the local businesses! read more

This guy is great. No one could diagnose what was wrong with the way my car was running but he figured it out. It ended up being a hose connected to the air intake- he fixed it for a low cost and beat everyone's price on a synthetic oil change too. Definitely going back. read more

Super friendly and went out of his way to provide outstanding service. We dropped in unannounced after our car's temp warning went off coupled with a SES light. Jim made quick work of the problem and got us back on the road in an hour. We happened to catch him at a good time as he usually only works by appointment only. If we were to be back in Phoenix ever again, we would strictly use Jim. read more

Definitely goes the extra mile for his customers!! I first contacted Jim based off of Yelp reviews back in 2014, but after the initial meeting, I knew he was an honest mechanic. About 5 months ago, my Fiancee was involved in a pretty bad wreck; it destroyed the front right wheel/brake configuration. I had the tow truck drop it off at his place at 1 AM (I don't trust the given insurance repair location), and the next day, I receive a call from Jim with an update on the car. Unfortunately, we had to go through the insurance company to get it fixed, and even though they weren't covering all the damages, Jim somehow made it work to where we didn't pay but $100 out of pocket! The insurance company kind of haggled with him about covering the damages, but Jim always kept a positive attitude and did his best work! He was constantly in touch with us regarding the process, was very honest about parts & pricing and I am definitely going to be a repeat customer! For about $3,400 worth of damages, he completed it in about 4 days. read more

I needed some work done to my jeep. They were rather straight forward issues. Jim found them and fixed them correctly! He let me know of other issues I may have in the future, but was not pushy. I will be using this shop again! read more

Great shop!! Loved the personal attention from Jim. He will take care of you and your car. I had front rotors installed and a synthetic oil change done. read more

I am SOOO very happy I found Jim. He not only diagnosed and repaired my car, but saved me lots of money and was a friendly guy. I appreciate his honesty and professionalism and would recommend Jim's Auto Service to anyone. read more

I recommend Jims auto repair for the great job he did on my 2010 BMW. It was my fist visit & will be back for any other auto care needs. Jim was nice to work with & i was able to wait for the service to be done. Didn't take long at all. read more

I called this guy from Sunday morning through Monday afternoon. No response here it is Thursday and he still hasn't responded. There is no message on his voicemail stating he wouldn't be available to schedule an appointment. Had to waste a tow having the vehicle towed to his garage as it was not drive able to wait for him to call back to schedule which he never did. read more

I had another great experience at this shop. My daughter's car started making an unusual creaking noise that sounded like it was coming from the rear suspension. We took the car to Peoria Kia and they initially completely misdiagnosed the issue (said the spare tire and jack were loose), and when I pressed them to check again they came up with a $500+ estimate to replace rear bushings. Not trusting their diagnosis, we took the car to Jim and within an hour he called to tell me that the fix was a loose bolt that required half a turn, at no charge. I cannot stress enough how satisfying it is to work with an auto repair shop that does great work at a fair price and, most importantly, that you can trust. Jim didn't make any money on this appointment, but he'll absolutely get all of my future business. Thanks Jim! read more

I can't recommend Jim highly enough. He does top-notch work at reasonable prices, and most importantly he is honest about what you need and what you don't need. He never tries to take advantage of someone's lack of car knowledge. When I was preparing for a long drive to Florida, Jim went way above and beyond the call of duty to replace my water pump so I could leave as scheduled. I highly recommend Jim's Auto Service! read more

I emailed for a quote to put a power steering belt on a 93 Toyota Celica. They quoted $102 plus tax $42.94 part $59.85 labor. So I told them I got the belt at O'reilys for $12 and then didn't hear from them again. I got a much lower price elsewhere read more

I was looking for an independent mechanic in my area. I found Jim's Auto Service via YELP. I explained what another shop said needed to be done and Jim checked over my car completely and suggested what actually needed to be done. Not what the other shop had suggested. Jim also suggested I return with my car to the other shop because a water pump gasket was leaking and had between replaced less then 2 months ago. The other shop agreed to fix the problem. YEA Jim was patient and explained every thing to me . The cost was reasonable. If you are a woman and want the repairs explained to you so you can understand this is the place for you. He also gave me a print out on what I should get fixed in the future.Thank you, Jim read more

Jim was Such a great help!! Knew I was on a budget and helped me out!! Got my car in and out. Prices are definitely fair.

I have been going to Jim for years now and he has consistently provided me with great service. Knowledgeable, reasonable, and honest...everything you're looking for in a mechanic! That's why he's the only mechanic I've used for the last 5+ years. read more

Yes!! He has my business as long as I have a car!! Very reliable, real and non-shifty mechanic. I've been working on cars for a while, but just don't have the space to do my repairs anymore. And most mechanics just overly diagnose from the get go to try and get as much money from you... Not Jim though, if you specifically tell him what you want done, he'll do just that. And he will definitely do a thorough diagnosis without pressuring you into a ridiculous bill. I love it. And on top of that he has the most reasonable rates in town!!! So, if you need a reliable repair and don't want to pay up the ass, definitely go with Jim = )!!!!! read more