I do not usually write negative reviews, especially for local businesses, but I felt it was…read moreimportant to share my experience with Revive Auto Center in case it helps others make an informed decision. I first used Revive Auto Care to replace a control arm on my Infiniti QX60. I found them on Yelp, appreciated their positive reviews, and liked that they communicated over text. That repair went well, so when my AC started blowing hot air, I decided to return. They initially charged me $100 for diagnostics and a refrigerant top-off, then told me I needed a new compressor and quoted approximately $1,200. I dropped the vehicle off on Tuesday. By Wednesday and Thursday, they still had not identified the issue, but they continued replacing parts including the compressor, condenser with receiver drier, premium line kit, secondary rear AC expansion valve, blend door actuator, cabin filter, and recharged the AC system. By Friday, the vehicle was still not repaired, and they ultimately determined that the battery was bad and not providing enough amperage to properly run the AC system. They replaced the battery and told me the issue was fixed, which naturally made me question whether all of the previously replaced parts were actually necessary. The total had also increased to approximately $2,500, and at no point during the process was I contacted for approval on the additional repairs and charges. When I picked up the vehicle Friday evening, the AC was still blowing hot air. In addition, the vehicle was revving abnormally both while driving and while sitting in neutral. It is now Tuesday, and my messages have gone unanswered. On Saturday, I brought the vehicle to Infiniti for another opinion. I was told that the AC system had been overcharged by 1.73 lbs of refrigerant, which they said was causing the issues I experienced after picking the car up. I understand that diagnosing AC problems can be difficult and unexpected issues can happen, but the lack of communication, failure to request approval for major additional repairs, and returning the vehicle in worse condition than when it was dropped off made this a very disappointing experience.

So glad I found Revive. I came in needing spark plugs and ignition coils and they took great care…read moreof my car timely and affordably. Everyone was friendly and honest, and I felt safe leaving my car their hands. The whole experience felt easy and stress-free. My car is running great now. Safe to say they revived it.

Went in after being referred by friend when my check engine light came on. The crew there was…read moreextremely helpful and informative. I really like that they took the time to explain to me in a priority level what needed to be taken care of . It was an affordable and enjoyable experience to have worked with them and I'll be bring my car back in future for maintenance! I worked specifically with Chad & Harley and they were super nice

Got a pre-purchase vehicle inspection on May 2nd to have the car inspected before purchasing. They…read moreare nice people and feel bad leaving a negative review, but - I wound up purchasing the car, in part because of this company's favorable inspection report. They reported the car needed an alignment, spark plugs, had a minor leak and needed a longer brake line - all minor stuff. Sounded good to me! Turns out, they missed a LOT! I'm looking at a $3K dollar estimate with labor to replace a leaking steering box, steering pump, idler arm assembly, and lower ball joints and bushings, etc.. Missed that the E-brake is completely worn out. Missed the windshield wiper pump does not work. Missed the transfer case was covered in grease that, after looking at it myself, isn't fresh (like it just started leaking). They reported the brakes were about half way through their life - they are actually almost at the end of their lifespan. All of these things could not have all popped-up in less than 30 days from when I bought the car on May 29th. Like I said, they are nice people, but nice people can do a bad job. Had the techs that looked at my car done a good inspection, like I expected them to, they would have found these problems. The shop I took my "new" car to after I got home, found these problems in less than an hour. I paid $350 for an inspection at Half Price Auto Repair & Performance (including differential fluid testing - which's results I'm now skeptical of) , and they had the car for 2.5 hours. I called the manager today to let them know (he did not inspect the car), and said they'll do better next time. There won't be a next time for me, at least until they do something about this time. As a result of this experience I must leave a 1-STAR review. Should the company attempt do a better job at trying to make this right, they know how to reach me.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

I can't say enough about Scottsdale Car Care/Speed. Carl and Chris took care of me from the minute…read moreI walked in the door. I had a special project in mind and they help guide me and acquire parts needed to achieve. There was a bit of fabrication needed, and they did FANTASTIC. It looks like an OEM part. I couldn't be happier. They nailed the timeline, even on custom work, and that is impressive all on it's own. I will take all of my projects here moving forward!

I had an awful experience with this shop. I originally took my car in to have a steering stabilizer…read moreinstalled. The check engine light had also been on in my Jeep, so I had them check that out as well. It was Friday when they told me they could order the part my Jeep needed to be delivered by Sunday. They asked if I could prepay for half of the part/services, so I did, which should have been the first red flag. They told me to drop my car off Monday morning, and it would take around an hour - an hour and a half to install. I dropped by car off around 8:00 a.m. I finally called the shop back around 12:30 because I hadn't received an update. I called four times with no answer, then left a message. When they called me back, they said the part would actually be delivered Wednesday, which surprised me because they should have told me when I dropped my car off that the part didn't arrive Sunday. They said they were talking to the dealer to try to get the part sooner. I asked for them to call me back with an update. They still didn't call back. I had to call again. To which they said the part was actually showing up wrong on the website, and I needed a different part, and there was going to be a price change. I said just order the part, but if it can't get done on Monday or Tuesday morning, I'll have to pick the car back up and have it installed another time. They said they would call the dealer again to see when the correct part would arrive and call me back with an update. Yet again, no call back. I finally called again around 4:30 p.m. and asked for an update. They said that the correct part is actually a kit with 20 different parts that I should just source on eBay because it would be cheaper. They were zero help. I had to call for an update every time. Each time, they told me something different. It just seemed like they were lying on top of lies and could not keep up. They seemed to have no idea what was actually going on with my car, and they had multiple opportunities to be honest. When I picked up the car, I expressed my concerns about the situation. My car was in the shop for over 24 hours for no reason, I paid for ubers, and pre-paid for this service all for nothing. Their reasoning for not giving me updates was that they only had one person working in the shop. He also became defensive and said "Did I not leave you a voicemail??" Yes, you did. But that was after I called 4 times asking for an update. These people don't know what they are doing, and they have horrible customer service skills. I should've said no from the beginning when they asked for payment upfront. And before they comment and say "we don't have records of you in our system" the car was under my husband's name, Wyatt :) EDITED: The shop reached out to clarify my concerns. As indicated in their reply, I asked how the fact my car is a hybrid was missed considering I told them it was a hybrid, and they stated in their reply that is the root cause. Their response was that the dealer gave them two options and they ordered the somewhat readily available one. AKA they didn't check to make sure it would work with the hybrid. Yet another instance of inconsistent communication and incorrect information provided in their reply below. The root cause was not the vehicle is a hybrid. It was that they didn't pay attention. Also, since they want to talk about phone records, mine show the following: I called at 12:15, 12:20, and 12:25. I left a voicemail. I received a call back at 12:49. I called immediately back at 12:50. I had to call again at 1:26 for an update. They didn't call back until 3:19. I had to call again at 4:20 p.m. This is consistent with what I explained above. Their pettiness just goes to show they only care about their image and not their customers or their vehicles.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

Jose is a great go to guy! He won't give you bull crap, he's honest and trustworthy and he knows…read morehis stuff! Frankly, he's one of the only reasons I go here the price is not cheap but it's not over the top. You get what you pay for and what you pay for here are honest Mechanics who do an honest job hard to find today I would send my mother here just ask for Jose, he'll take care of you.

The people who work here are friendly, very knowledgeable and they employ extremely good mechanics,…read more(rarity these days). If you're picky.. Pick this shop

I took my classic 4Runner into Shadow Mountain to replace a leaky cv boot amongst other work…read more Graham communicated the work needed clearly, and the repairs went well, and right in the range of what a repair job like that ought to cost. It's great to have an honest, straightforward repair shop in the area.

Team was great! Got in early and out after 30 mins for an oil change. Drove in from Vegas yesterday…read moreand realized I needed an oil change while on vacation. Price was more than reasonable considering I typically pay $140 in Vegas for an oil change and walked out the door paying $92 (after a $15 off coupon) after taxes. Would absolutely recommend.

Very fast process and friendly staff. They have earned my business and i will most certainly return.read more

I recently moved to Phoenix with my beat up car. I was looking for a auto shop and came across…read moreRoy's. Happy I found them, they were upfront about pricing no hidden fees and started working on my car. They're communication was great kept me up to date of the status of my car. Picked up my car today and it runs like new. Glad I found my go to shop. I highly recommend and will definitely be coming back! 5 stars not enough:D

Roy's Auto is one of the most overrated repair places in Phoenix! I've taken my car there on a few…read moreoccasions and tried to use them on other and continually find that they have all the disadvantages of going to a dealership and none of the advantages. I've always understood that the advantages of using an independent repair shop should be price (dealership work is always pricey) and flexibility - a willingness to work with your situation. I've always been disappointed with Roy's prices, which are usually about the same as dealership quotes. And, unlike dealerships who can usually turn around most problems on the same day, parts availability notwithstanding, I constantly find Roy's can't do your job until some other day. On some occasions, I've been led to believe they could get the job done same day only to be disappointed when they called and said, "Sorry, we can't get to it today - too busy!" They're just not worth consulting. Find a better independent shop!

I came in with a new squeek in my car. John and his team spent hours finding out what was wrong…read more I also had an oil change and a brake job done. His work and his communication was perfect. I recommend this business.

Have you ever met one of those people who is in exactly the right job? Well, John at Lowery's is…read morethat. He is a quintessential car guy who knows his stuff. He seems to live and breathe all things cars and appears to truly love his job. Plus, he's great at diagnosing and repairing any issue while giving you his honest opinion and his services at a fair price. You have to check this place out. I am so happy I found Lowery's!

Borst is a quality organization. They have helped me out both with immediate service needs as well…read moreas scheduled maintenance. I highly recommend checking them out if you are looking for an honest shop that does quality work for a fair price.

I just had my first experience here. I received a coupon in the mail from them saying I could get…read morean oil change and an exterior wash for $39.00. So I called and they asked if I'd like to drop it off or wait with my car. I elected to wait for my car in the shop, I showed up to my appointment early and when we went through the pricing, now a service fee has been charged and it's $55.00. They explained that they do a lot of extras during an oil change and I kind of reluctantly accepted. Then I asked how long the wait was and they said it was at least 1.5 hours! I was kind of shocked because I have never even waited for an hour and this was unexpected. The guy that helped me was nice but I think they could use some help with their advertising. Nobody wants to wait in a mechanics lobby for almost 2 hours.