1. Jim's Auto Service

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    Wilmington, NC

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    Jim's Auto Service

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Jim's Auto Service

    Routine automotive maintenance

    Car inspectors

    Jim's Auto Service Photos

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    8 years ago

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    Matthews Motors Wilmington

    Matthews Motors Wilmington

    2.9
    (27 reviews)

    Matthews Motors did a great job on my truck. Everyone in the service department is extremely nice…read more Back in June I took my truck in Spark Plugs replacement, Fuel injector cleaning, Oil Change, State Inspection, Thermostat replacement and Oil sensor replacement. After picking the truck up the first time, I discovered the thermostat wasn't working as the coolant fan never turned off and the oil sensor notification was still dinging. I took it back and Matthews Motors offered me a loaner vehicle while they looked at and worked on the truck. When I picked the truck up the 2nd time the truck has been working great. Thermostat and oil sensor issues both resolved and they didn't try to stick me with any additional charges. Overall I'm pleased. I would definitely go back. I left a 4 star instead of 5 only because while I'm happy with the end result, I was surprised the truck was returned to me without being fully fixed; and also, they did have my truck for about 3.5 or 4 weeks in total. I think they may have been understaffed when I took my truck in. But stuff happens right? It's how a company reacts to hiccups like that that separate the good ones from the bad ones. Turns out Matthews Motors is one of the good ones. If you need to have your vehicle repaired, I think that Matthews Motors will do everything they can to make sure your vehicle is fixed up and that you're happy. Seems to be a good company with a friendly and capable staff.

    Matthews motors recently repaired my Subaru Forester with an in-house powertrain warranty issue. A…read more$1200.00 repair only cost me 100.00 deductible. They were quick despite having to order parts and Frank B. the service manager, was excellent to deal with. He kept me informed the whole way by text then surprised me much earlier than expected due to a part on backorder... with a phone call telling me my car was ready for pick up! Hands down the best car purchase ever for me and the best customer service standing behind their warranties. Thank you Matthews Motors and Frank B.

    Jim's Auto Service - autorepair - Updated July 2026

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