John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

Not sure what's going on today, but every employee in the place was extremely sassy. Love this…read moreplace, but holy moly. Terrible experience.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

I needed somebody to fix my dishwasher in a pinch. Jeremy was able to come through with a timely…read moreand professional approach. His communication is on point of when he will get there, etc. I would recommend him to anybody (and I have).

Been using Jeremy since before Covid. He's always responsive, does what he says he will do and for…read morea very fair price. I would use nobody else.

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

The hype is all true. Arrived on time, no nonsense, competent and quick! Fixed our washer in less…read morethan an hour, purrs like new. Will use again!

Strange experience. Someone named Gerardo answered when I called the number they sent me (different…read morefrom the one shown). He didn't seem to know who Louis was. Anyway I scheduled for him to come look at my dishwasher. When he came, he was in a car, not a truck as you would expect a repair person to drive. He knew what the problems were and fixed them. He was done in 20 minutes. Then he charged me $210 for that! That's $10 a minute!!

This company DOES NOT keep their appointments. They were late both times. We cancelled the second…read moretime, cause the freezer was working without any work from them. They are not honest. They sent a kid to look at the refrigerator and he was sending messages the whole time to someone who knew what they were doing. They send an incompetent person to our house. A kid. I will NEVER call them again.

Arnie was a complete professional. He answered my call quickly and came out the very next day. He…read morehad parts in hand to fix the problem and even a few problems I didn't realize I had, a broken belt and fried wire. He also cleaned out the dryer and motors and tightened a few items that were loose at no extra charge! I felt the cost was very reasonable and when he left the dryer was working better and quieter then before it broke. I plan to use him again if I ever need anything with my washer and dryer again and will recommend him to friends and family in the area.

Honest folks - they nobody could have repaired my washer for anything lower…read more I live in an apartment and my washing machine stopped working. I could hear the motor running, but the washing bowl was not moving at all. While I knew it was a simple fix - i did not want anyone to rip me off since it was an old washer dryer. I called these guys - they said $70 minimum to have a look at it - I said ok. When they came over, I asserted that if it is simple repair I want to get it done, else I want to throw away the washer. He said, it could be minimum if it is a belt, if not it could go upto $200 for clutch repair. He opened the machine, instantly said he knows what the problem is, took 15 minutes and set it right !! And gave us clear instructions not to load the washer more than 75% since it was an old washer. Overall, I am very happy with these guys !

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

It took over two months for them to inform us that the machine was deemed irreparable; a decision…read morethey had actually made a full month earlier. That determination was "lost" internally and never communicated to us or to American Home Shield. Despite calling weekly for updates, we were repeatedly told that parts were on order when, in reality, they were not. On top of that, getting anyone on the phone was nearly impossible. Calls routinely went unanswered, and Karen and Jennifer consistently failed to return messages. This was an extremely frustrating and unacceptable experience. I would not recommend this company as dealing with them was truly horrific.

I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

I needed a repairman for my 25 year old Whirlpool refrigerator. It was running out of control and…read morefreezing up in both sections. I looked for the first one I could find with 5 stars on Yelp, and found Lucid Appliance Repair. I called them first thing in the morning, Maria was super friendly on the phone, and she scheduled a technician for that afternoon. Serge called me back, set a time, and showed up on schedule. He said it's probably the fan that needs cleaning, and remarked that my refrigerator is super reliable, so it is worth repairing. After a quick inspection, he reported that the thermocouple in the mechanical temperature control was old and needed replacing. Sure enough, it was clogged with water and ice. So he cleaned it up and got the refrigerator working until he could get a new thermocouple. Serge called again the next morning, reported that he had the new part, came over, and installed it. It worked fine and has been ever since. "It will last another 20 years," he said. I should live that long! I paid with credit card. Five Stars to Serge and Lucid Appliance Repair.

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Very responsive and nice to work with. He showed up on time and described what he was doing. I…read morerecommend their services.