Great car wash but significantly understaffed and amenities and facilities have not been updated in…read morea significant amount of time. Unfortunately they are the only hand wash car wash in the game in Knoxville. Only other option are mobile detailers. Great job but I don't have an hour to wait for a car wash.

Ok bear with me there's a lot to say here-…read more I showed up just before closing (sorry didn't realize) yet the team received my vehicle like it was the first that day. Most guys have been there outside cleaning cars for 10+ hrs! I looked around and saw a guy on a rollator (injured I assume) cleaning up and I said wow that's dedication. I was told it was the GM. I then proceeded to tell that young man the leader I saw in him. His team reflected his energy and dedication I was so impressed. If I owned this business I'd want to know that even when I'm not looking the team works at optimal level Incredible! I'll be back! I didn't even mention how beautiful my vehicle looked

Did an excellent job. Loved the conveyer belt auto wash. Signage was confusing for a first timer…read morebut thats the only bad part. Lounge was nice with plenty of amenities like free snacks, soda, and coffee. They diligently worked on my dirty car (which is all viewable from the lounge). I don't blame them on saying upfront it won't be perfect but i was really surprised at the outcome

Eren was super helpful! Every really worked hard to clean my 2017 Explorer to be ready for…read moreinspection. I plan to trade it this morning, and I couldn't have asked for a better job! These guys are car Nijas! The best ever!

I had such an amazing experience at Pure Magic Car Wash in Oak Ridge! The manager, Desean (I hope…read moreI'm spelling that correctly), truly went above and beyond for me. My car is a 2006 Lexus GX 470, and I hadn't washed it in over a year. It had thick, old dirt caked on that I honestly didn't think would ever come off. Desean personally stepped in, used a stronger liquid solution, and carefully worked it in with a brush to help break up all that buildup. After that, she had my car run through the wash a few extra times to make sure every bit of that old dirt was gone. She was so kind, patient, and friendly the entire time. I never felt embarrassed -- just genuinely cared for. Because of her extra effort and attention to detail, my Lexus looks absolutely beautiful now. I couldn't believe the difference! You don't see customer service like that very often. Desean clearly takes pride in her work and truly cares about her customers. I'm so grateful for her help and highly recommend Pure Magic Car Wash in Oak Ridge!

On Friday May 3, 2024 at 9:09 am I treated my car to an amazing spa vacuum…read more I even used the upscale car mate machines to clean my floor mats. Jeff, went above and beyond customer service, he was pure magic!

I paid 50 dollars! And the car is still as dirty as when I brought it! Neither the interior nor the…read moreoutside has been cleaned! Everything is still the same as it was!

Clean it!! The inside looked like a toddler had done it. They took it back again and came back just…read moreas nasty as before they did little to nothing to outside and the inside!!! It was slow that day so 3-4 men to a car. Ridiculous!!!!

My Hubby took me through this car wash today, what fun! Haha cheap thrills!…read more He drives a Silverado. and I was curious how it would do getting the bed clean, and all his bells and whistles added! He took the antenna off. And as we went past an area, it scanned a sticker he has on his truck. And off we went fast and affordable. And to my pleasure it did a remarkable job.

I've always thought highly of this wash, not sure what changed?! I went thru yesterday and the…read moreback of my vehicle (Lexus SUV) was covered in soap. Also, I had to wipe off the bug juice on the headlights and hood

Tires are still dirty this place is trash the vacuum doest not work properly…read more They dont have towels for you to use, the machine for the carpet is not working that was a big mistake for me to come here please go some one else not HERE

Tried this wash again. It's gotten worse! Brushes only work…read moreon one side. Truck still came out dirty. Vacuums don't work. Service staff looks miserable! I didn't bother to complain just to spare the staff a more miserable experience. $20 "platinum" wash was a waste of money. I only got half a car wash and even that side is still dirty. Drive to any other car wash for a noticeably better service.

The car wash bays are hit or miss- you might get high pressure rinse or you might have to drive to…read moreanother car wash with a soapy car. Every time I have tried the vacuums, they've taken my money. I stupidly tried them today since they'd been cleared of stuck coins since my last try a few months ago... took my money again. As other reviews have noted, there's no customer service, no phone number listed anywhere, and the Google search gives a fax number. Don't waste your time or money here. You're likely to spend money on machines that don't work and still have a dirty car. It'd be great if whoever owns this place could give back all of the money I've spent trying to use their broken machines.

This car wash just took my last $5, and the machine did not work. I looked around, and nowhere is…read morethere a number posted for help or claims. I googled them, and the number that is listed is a fax machine. I was also unable to get a hold of anyone at the phone number listed on their equipment.... So, put your money in at your own risk, because if you don't get what you paid for (a car wash), with no one to call for support, you're just out your hard-earned cash.

I'd been to another location of this wash so I decided to try this location. My vehicle was left so…read moresoapy, including inside all the door jambs. The back end was especially bad and so many suds when I opened the trunk to dry things off. There was an area across the top of my vehicle that didn't look clean at all. I'm disappointed and also do not like leaving soap/chemicals dried on my vehicle. I would not recommend this car wash and will not be taking my car here again.

Please stay away from PureMagic!!!!!!…read more I was interested in a basic carwash, was directed through PureMagic's automated car wash system. Upon exiting I was missing several parts to my vehicle. One of the young workers had a huge box full of random vehicle pieces from several vehicles. I was unable to find any of my missing pieces in the box, because the pieces to my vehicle was still on the ground as several vehicle filtered through the car wash not knowing what damage to their vehicle was ahead. I was instructed to return the next day, after clean-up crew had gathered the daily missing vehicle parts. I returned the next day, after searching through the box of missing vehicle parts. I was unable to locate or identify any of the many parts located in the box. At this point, the young serviceman took photos of my vehicle to submit to their damage claim department. It has been three(3) months, still absolutely no response from PureMagic damage claims department, at this point I call the damage claim department to followup. I was told currently no decision had been made on my damage claim to PureMagic. I would 've rather driven around with a dirty vehicle than a vehicle missing parts due to a "basic" carwash. PureMagic NEVER again!!!!!! What a RIPOFF, I literally paid to have pieces of my vehicle ripped-off!!!!! THE MAGIC IS YOU WILL EXIT MISSING VEHICLE PARTS!!!!!

This car wash has everything you need. Self service and indoor service which is a plus in the…read morewinter months. They employees are very helpful when needed. Shout out to Ash for helping with my mat today!!! 5

We had great service!! Aces to the staff and the food was fantastic!! Crab legs were on point!!read more