Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company

Spectrum is the worst company in the area , Been with them…read morefor about 20 years , since bright house was serving the area. Lately service was really bad internet always out for hours at the time. When I decided to leave them, they would not stop the service, called multiple times and they either drop the call or hang up, or come up with any other reason. a week later they charged me one more month .. avoid this company at all cost.

Victor was outstanding in his knowledge and proficiency at making all the details happen…read moresurrounding our visit today. He showed tremendous patience at our lack of exposure in completely understanding things surrounding cell service, internet access as well as tv service. My wife and I are so relieved that he was able to lower our total monthly expenses by almost half by switching from one of the leading 3 providers of cell service in the nation to a bundled plan with Spectrum.

This is by far the worst internet provider I have ever worked with. They have the worst automated…read morephone service ever and it is almost impossible to get ahold of somebody. I had a massive proposal for my company due today and the power supply for the modem died. I spent 2 hours trying to get ahold of a real person only for them to say it's too late in the day to have somebody come out. I was on hold for 2 hours ! Finally after I get on the phone with somebody they are absolutely no help what so ever and there like oh well nothing I can do. As soon as I can I will be switching back to my old provider

Very good service, the owner very profesional.. 100% recomended. I sign up with them internet, tv…read moreand phones.

This is for the poor customer service this company has fallen too. Extremely high billing. Zero…read morefollow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices.

I visited the location to return my equipment after recently ending my service due to a move. I…read morebrought two boxes of Spectrum equipment and expected a straightforward return process. Upon entering, I waited to be assisted and was then told by the customer service representative that they could not accept my return without a valid ID. This was frustrating, especially considering I never needed to show ID to begin my service, nor to make monthly payments over the last decade. I explained this to the representative, but was referred to a manager who reiterated that without ID, they could not accept the return or provide proof of receipt. I even offered to verify my account information as a long-time customer to confirm ownership of the equipment, but was told that was not acceptable. Left with no choice, I left the Spectrum equipment at the store and walked away without any proof of return or assurance that it was properly processed. This experience reflects extremely poor customer service and a lack of flexibility or reasonable problem-solving. After being a customer for many years, I expected far better treatment and understanding. Very disappointed.

Satellite Steve was very quick to call me back. He is very knowledgeable about satellite tv and…read moreanswered every question that I asked. Made an appointment to install the dish on top of my Motorhome and arrived right on time. Installed the dish, hooked up the controls and receiver and everything worked perfectly. If I need any other TV work done, Satellite Steve will be the man doing my work.

If you want to get Direct TV or Dish for home or RV call Satellite Steve. Having a big storm, well…read morethe way Steve gets your dish in, you can generally still see your tv. I had a dish that went out all the time and it's because it was installed by a kid that barely knew what he was doing. Sat Steve had to come out and I've never had a problem since. Plus If you need help programming or something happens and its 9 p.m. you can call him and he will answer. Awesome service.

UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

Absolute garbage company. Multiple outages over multiple years that I had them, with no clear time…read morehorizon on when the issue would be fixed - I should have switched earlier, I fault myself for that. We are with AT&T Quantum Fiber now and love it. Faster speeds and lower costs. Spectrum made cancelling impossible. Of course nothing on the website. Had to call twice - first time I got "disconnected." And the woman I was speaking to conveientely couldn't hear my phone number when I read it to her. When they had to place me on a "brief hold" to disconnect my services it was for 10 minutes hahaha. Oh well, on to greener Wi-Fi pastures now! Don't ever use Spectrum.

Helpful, knowledgable and friendly. I've set up several home theaters in my younger days, but…read morethings keep getting more technologically complicated, it's more than I can handle now.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

Carlos responded to my request quickly and came to mount a 60" TV on my living room wall, which can…read morebe pulled out and rotated. When we moved, I called HTOAB again to mount it in our new home. He and his employees are friendly, reliable, and do an excellent job. Highly recommend!

Carlos be honest, we weren't happy with the end result and you know it!!! The 2nd young man you…read moresent to "fix" a popcorn wall did do a good job. However popcorn walls wasn't what we agreed on or paid for. I'm not here to go on a back and forth with you. With this being said, I would never use them again or recommend them to anyone.