there are no words for how amazing this place is it has really made a difference in the Brownsville…read morereptile community usually i would go to pets mart or pet-co for crickets for my sons breaded dragon but my buddy and gave me a card and told me they were awesome so i went to check to see if the rumors were true and apparently they are the service is great and the people are awesome and the maintenance for the reptiles and fish was awesome i will be going back you are doing great exotic aquatics. -Marco Garza

My kids enjoyed walking through the trails. My daughter was so happy to see many hummingbirds…read more Over all great place to spend the day with the kids and disconnect.

We have been members for years and we love this place. I love to take my little ones and explore…read morethe area, it has grown tremendously from what it used to be back in the day. The inside is great because it has exhibits with different reptiles and spiders. There is also an area where the kids can play with different nature toys and puzzles. The outside trail is also awesome because it's not too big but not too small. We have seen different types of birds, spiders and the boys' favorite: the Texas tortoises. They also enjoy to feed the turtles. However, today was the first time to see what goes on at nature camp with RGVDSA and I am so happy to see your staff and volunteers teach the little ones. I had the opportunity to take pictures the whole day and I'm so thankful I was able to make it out today.

We happened upon this little gem today. We mentioned that all 4 kids are homeschooled and the…read moreamazing employee took it upon himself to make it like a science field trip. It was awesome. He took several things out for us to touch or see better and he explained a lot of things, answered any questions and asked a few questions back. We enjoyed every minute of our time here just browsing. They have a great selection of animals and a lot of saltwater fish tank stuff. We will definitely be back! It was as good as going to the zoo for us. Lol.

I have taken 2 out of 4 of my dogs here! Each time they have done a great job! My dogs come home…read morehappy and smelling good! I have had problems with previous groomers but this is my go to place! They are always super helpful and ask if my dogs look fine before I leave! My large dog has 4 extra toes and they do such a great job trimming all 22 of them!!

Came to McAllen to visit my gf and found this gem of a pet store in the process! It was nice and…read morequaint, the owners were super polite and nice! They let us hold some of the lizards and was extremely friendly. I will definitely come back when I visit again! Awesome store, great to bring kids, lots of birds, reptiles and other mammals. Quite enjoyable if you're an animal lover.

They have a lot of birds there, a couple of hedgehogs and some puppies and fish if I remember…read morecorrectly. The employees were very polite and helpful. We did not purchase anything. I get my animals from our local shelters. I did purchase a collar for my cat a while back. They have a wonderful selection of items.

Our fur baby had her first grooming experience and the staff was amazing! She had a little accident…read moreduring the visit and the staff took care of her. I am very impressed with their patience and the quality of her bath.

I always come here to buy toys for my fur babies and we always buy KONG toys for them because they…read morewreck stuff up lol. My bf and I decided to get them one that was a reindeer. Started freaking out because Koda(pug m) had a rubber KONG toy, but didn't know where it came from, found this and realized he chewed off the reindeer to get to the toy insideI highly recommend these toys it was just funny how everything happened.

This Petsmart is lacking inventory most of the time. Really wish they carried my dog's favorite…read morefood. The staff is helpful but something needs to be done about their inventory. Lines are also pretty long because they only have one cash register open.

dog grooming appt scheduled at 9. grooming hours say they open at 7. I went to drop him off around…read more8-8:30ish on my way to work. nobody was in the grooming department. why have hours posted if nobody is going to be available at the time it says it is open? this is the 3rd time nobody has been at the grooming salon at scheduled business hours in the morning. why have hours posted to be open if nobody is going to actually be working there? The work is shady too. Always find spots they miss or they cut my dog by getting too close without a guard.

Brownsville, TX, 7/28/26: It is 11:29 a.m and currently in…read moreline to purchase crickets. There are 8 people ahead of me and I have been waiting for thirty minutes. We have two tarantulas and went on Tuesday, July 14, 2026, in order to purchase 6 large crickets in order to feed them. I arrived at 2 pm and was told by one of the staff members that they had already sold out. They also had a "sold out" sign posted. They advised me to come back on Thursday or Friday later that week. I came back on Thursday, July 16, at approximately 1 pm and again was told that they were already sold out. I came again on Tuesday, July 21 at approximately 2 pm and was told that they were sold out and the "sold out" sign was posted, and was told to try again on Thursday or Friday. I was also told that you, Petsmart, was going to start to put limits on the crickets because some customers purchase up to 100 crickets at a time. I came again on Thursday, July 23rd and the "sold out" sign was posted and I asked a team member if they were sold out. She told me that they were and that some people line up for the crickets before they get delivered and they had sold out by noon! I went to speak to the manager, Patty, who was dismissive to my concern and said that the team member that advised me that there was going to be a limit on crickets was wrong and that you, Petsmart corporate office, gave a directive that NO crickets would be limited. I asked Patty why she can't order more or have customers "pre-order" for the crickets. She didn't respond to that. All she said was "we can't do that" after each suggestion. She did not seem like she cared about my concern. You are still selling reptiles and are the only vendor in Brownsville and Harlingen that sells crickets to feed our reptiles. Why can't you address this issue? You shouldn't be allowed to sell reptiles and should put a pause on getting more reptiles to sell until this issue is addressed. Your team member admitted that you don't have any crickets to them! You need to come up with a solution to be able to serve your customers. A limit would be a start. A pre-order requirement is an option, however, a customer in line stated that she has placed pre-orders and they've been cancelled without explanation. Staggering the sale of crickets throughout the day is another option. At approximately 12:10, a team member came to let us know that they didn't know if FedEx would be delivering any crickets today. I asked the team member to ask the manager come to address us so that we could all voice our concerns to her. The team member had told us that Dillon Freeman, the "District Leader", has ordered Petsmart to NOT put a limit on crickets. Patty came with a male team member and asked if we had questions about the crickets and she saw me and recognized me. I offered her the same options as I had before or to take our names, phone numbers and quantity of crickets needed so that if/when they get the crickets, they call us and we can immediately come to purchase the crickets. All the customers in line spoke up and agreed with my sentiments. She finally agreed to have us write our names, phone numbers and number of crickets requested on a sheet a paper and stated that they'd call us when they came in. I called your customer service number and spoke with Lee in customer service. I made a verbal complaint with all the above information and she agrees that a limit needed to be put in place and that she would forward my complaint to corporate. I advised Lee that if Dillon Freeman, the District "Leader", wanted to call me or anyone from corporate wanted to call me, they were welcome to do so.

Very clean and wide variety of products. Cashier was very friendly and gave us a good…read morerecommendation for a place to eat lunch.