Excellent service and knowledgable staff ... highly recommend their services. My installation team…read morewas amazing, on time and communicated openly the entire project

We love our floor Cam that sold it to us was very nice and informative and Chris guy that installed…read morethat was very good at his job and he's been doing it for 30 years and very nice and prompt at getting here in the morning and very knowledgeable at his job

A kitchen cabinet drawer needed to be adjusted because the hinge came loose. He "fixed" it, then…read moreit broke again about 2 days later. He came out an "fixed" it, but now it barely drags open and shut. The other project we had him do was replace the basement door that leads outside. We are in the woods and mice and chipmunks are always looking for a way into the house. I noticed I could see the daylight along the side of the door from inside the basement. Todd came out and put wood or something around the door. A few days later, I walked under our deck where this new door was installed to find all of the old stuff he removed was left behind. We are in our 70's. Did he expect us to haul it away? I'm glad that was all we used him for. He is a nice guy, but he overstates his skills.

Todd Schertzer has done some seventeen different projects for us during the past two years, all of…read morewhich had a satisfactory outcome. In my younger years, I used to do these sorts of things for myself; now we have to rely on others, and in judging their performance I consider whether they've done the job as well as I probably would have. Maybe there are some issues with expectations here. I look upon a "handyman" as a resourceful, experienced, hired hand ... not as a licensed contractor ... a "Mr. Fixit", not an engineer or builder. We generally use a "handyman" to fix things are broken, replace things that are worn out, or correct mistakes made by prior occupants of our 125+ year old home. If we're ever thinking about doing a major remodel or addition, we'll be looking for a reputable licensed contractor, not a handyman ... someone we can hold to top quality building and code-compliant standards. About refuse removal ... if you're working with a handyman, that'll be your responsibility. Light accumulations can probably be combined with your weekly trash pickup for free. Anything more that that will probably cost $200 to $400 to have someone haul away (GotJunk, Bagster, dumpster, etc.). Settle this issue with your hired hand before the work begins and it won't come as an unhappy surprise later.

Approximately 2 years ago we contracted with infinity flooring in Spring Lake to remove the…read moreexisting ceramic tile kitchen floor and install vinyl flooring (floating). Although the job was supposed to include new subfloor it was not installed. At the time it created a problem because now the baseboard didn't fit but we let them "half-ass" them by putting in a different base. Now, due to the fact that there was never a flat subfloor the tiles are cracking. Nick at Infinity offered to replace the first tile that cracked for $350. Now we have at least 5 and probably more. Run from these people as fast as you can. Poor communication throughout and they don't stand behind their work.

Keith is very passionate about what he does and wants his customers to be happy. He was very good…read moreabout communicating every day. His carpet work is detailed and we were very pleased with the installation. Highly recommend!

From the owner: My name is Keith Millard. I've been installing and selling floors for 23 years. I bring the samples…read moreyou want, straight to your home. I'm also a subcontractor for AAA Sales and Standale Home Studios. I'm insured for over 2 million dollars. Measuring and quotes are free. I install carpet, vinyl plank, and laminate flooring. I also do repairs. I'm very clean and respectful of your home. We make sure you are satisfied before we leave your home. We guarantee our work for a year. Or more. Thank you very much

You can tell this company takes pride in their work and are very educated in flooring! I would…read morerecommend them to anyone!

From the owner: Preferred Flooring is a full-service commercial flooring contractor serving West Michigan since…read more2010. We specialize in commercial carpet, carpet tile, luxury vinyl tile (LVT), sheet vinyl, heat-welded resilient flooring, rubber flooring, and other high-performance commercial flooring systems. We serve general contractors, property managers, business owners, and institutions across healthcare, education, office, retail, industrial, and commercial spaces. From pre-construction planning and substrate preparation to installation and final walkthrough, our team focuses on clear communication, jobsite professionalism, manufacturer-aligned installation practices, and durable results. At Preferred Flooring, we do not just install floors. We help protect the long-term performance of the spaces our clients depend on. Every project is handled with precision, integrity, and attention to detail because quality is the standard.