Thank you Gabriel Great communication !!!…read moreAppreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you

We had Comfort Air install our new HVAC system seven years ago and called them when we had an…read moreoutage. The tech came out, fixed it, and then noted our whole duct system was inadequate. We contracted to have it replaced for a little over $9k. The crew who came to work didn't seem to have the full work order and did not provide tarps or anything to cover the mess that fell from the ceiling during the job. We were promised a portable AC unit during the day while the AC was off but that didn't happen either. Our order called for all new vents, but that was news to the crew on site. They did leave and eventually return with replacement vents. The original tech said he would follow up the next day to make everything right, but that's two weeks ago and no word. I'm not 100 percent sure that everything on my work order was installed, but the vents and system are working well. I guess I expected better customer service since we had a great experience the first time. Update: the general manager is following up to investigate our concerns. He was immediately responsive to my review. Hopefully all will be made right.

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

Great communication. Good service and happy to use again. We have committed to their extended…read moreservice

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

In the Spring of 2022 Roy and his team did an exceptional job installing minisplits in my house…read more We had vintage 1960s AC units that were well past their prime. Roy and his folks did an amazing job, charged me an amazing price. Fast forward to June 2026. Our minisplit in the dining room was just not working so great. So we get Priority One in to help. We pay $200+ for an evaluation and apparently a shot of freon coolant. The technician leaves, the unit is making awful sounds and no air spits out. We get a new technician in from Priority One, tells us the blower wheel is broken up, that we need to spend $600+ to fix? WTF? WTF? How does a hard impact durable plastic blower shatter? Only way is if someone puts a screwdriver in there. Clearly this is what Roy's technician did. Roy calls me and tells me this stuff happens? He must think I am a total moron. Hard impact blowers 7' off the ground just shatter the moment his technician leaves? Really Roy? I bring in Priority One's competition. They agree the last technician destroyed our blower. Ugh. Fortunately his replacement cost is over $200 less than Priority One!!!!! Now I have to pay $600 to repair the brutal damage caused by Priority One. Horrible. From day one I considered Roy and his team the most honorably HVAC guys on Earth. Boy was I wrong. This outfit is a scam. I was scammed for $200+ on day one this year and had to pay a fortune to repair damage his technician did. I should be calling an attorney as I have dozens of pics to support what these scammers did. Do not use! Contact me if you want details on the part they damaged, pics, etc. No one should be scammed like us. I can also provide you the name of the technician that stuck the screwdriver in the flywheel/blower.

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

What a fantastic experience! Starting off with meeting their salesman Julien who showed up on time,…read morewearing a company shirt and listened to what type of system I wanted and what my budget was and then presented me with 3 options all within my budget and within 2 hours of our meeting! Next came the 3 person installation crew: Aaron, Johnathan and Jesus Jr. They showed up on time, in uniform and introduced themselves to me. They installed my new split system ac unit with an inverter compressor with a gas heat fan coil unit and installed new diffusers throughout the house in 10.5 hours working non-stop (I gave them access to the drinks in my mini fridge to keep them hydrated) but I was very impressed with their work ethic! They even fixed the 2 pre-existing issues I had with no air flow in 2 of 3 rooms by rounding out my duct work that had become squished. In the course of moving the old fan coil unit out and the new fan coil unit into the attic, the ceiling sheetrock was cracked; they took pictures and reported it to their boss and brought it to my attention. So, Next Level scheduled a repair man for the ceiling and a Tech to investigate the lack of air flow in the kitchen. 2 days later Roberto and Bryon showed up first thing in the morning. Roberto not only did a great job repairing my ceiling, he also repaired the area around the new thermostat that needed touching up. Bryon adjusted the volume dampers we added to our existing ductwork to force more air to the kitchen that had always been starved of air flow. My whole house is now very comfortable and I'm actually looking forward to receiving my electric bill to see how much I'll be saving!!! I found Next Level by using Google AI and asking for the best AC companies with the best pricing and the highest customer satisfaction ratings and Next Level was one of five companies I interviewed. They obviously have earned their reputation in this valley!!! Thanks again to everyone at Next Level for taking of me.

Amazing A/C service! Our air conditioner stopped working on a holiday, (4th of July) and they were…read moreone of the very few companies that actually answered our call. They responded quickly, were professional, and got our A/C back up and running. We're so grateful for their great service and would definitely recommend them!

Outstanding service and very competitive pricing! The owner is very hands-on, thoroughly explained…read moremy options, the pros and cons of each, at length, which was much appreciated. He fixed a botched repair done by another HVAC company, and he worked 2-3 hours to you get it just right. Would and have used again!

I want to thank Brian for being an incredibly honorable man in his business. I love to work with…read moresmaller family businesses because they are more personable and honest. That is absolutely true with this company. I have an older unit and I am so grateful it is functioning good still and Brian let me know what should be replaced but only because there was a possibility it could quit working. The price for his work was very fair especially because of the excellent service I received. I know when I am ready to upgrade my A/C, I will absolutely be calling Absolute air!!! Thanks again Brian!!

First Choice has installed new air conditioning on both of my two rental units. They are always on…read moretime. Their technicians are very professional and friendly. The owner has come out twice to make sure the project will b e complete smoothly. Prior to purchasing a new A/C unit from First Choice, we had tenants come out and the A/C failed. First Choice sent out a technician that afternoon and figured out a work around until we could get the new unit installed. We nothing but good things to say about this company.

First Choice installed a new Amana HVAC system in 2018. We have had their annual service plan since…read morepurchase. Techs come out in spring (AC) and fall (heat) and service the system. Every visit has been professional and technicians arrive as scheduled or call to announce ETA. Company has been outstanding regarding service and communication.

Very responsive. They gave us the best price for replacing compressor. Didn't try to upsell to a…read morenew system. Explained things other techs hadn't. Would use again.

I'm so glad I found Harmony Heating & Cooling - they were awesome! Steve was very responsive,…read moreexplained the whole process well, and followed through on everything. They gave me the best price out of the four companies I've contacted and didn't try to upsell. By far the best service/experience I had since we moved to the desert eight years ago. I'll be using them for all my AC/Heating-related needs again. Highly recommend! Thank you, Steve!

The team that installed our new HVAC system, José, Ricardo, and Carlos, arrived on time and did an…read moreexcellent job. 8/10/26.

Purchased a home in Palm Desert November 2020. From day one I used one of Timo's competitors. Was…read moreconvinced there was absolutely none better. Look at my past reviews, you'll see who the competitor is. While HVAC guys get a brutal rap I felt I had the last honorable guy in this business servicing my house in Palm Desert. Fast forward to July 2026. My old HVAC guy destroyed a blower assembly in my minisplit, denied doing so, then attempted to scam $600+ from me to fix. I should have hired a lawyer and sued this dishonest business. I brought in Timo's. Antonio was awesome. He quoted me $200 less than these scammers, was able to quickly replace the part the scammers destroyed. He got the part quickly, cleaned up after himself flawlessly. Guaranteed I will be using Timo's for any and all future HVAC work. This is an honest local business with fair ethics.

Ricky was very professional - easy to interact with and thorough. Helpful explaining my system…read morequestions and recommendations of keeping my outside system clean. Exceptional service compared to so many others! Thanks General - keep Ricky around!

Today was the annual check for my air conditioning unit by a General Air Conditioning technician…read more Even though excellence has been my standard experience with all General Air technicians and staff, I still wish to post a review today. The technician, Ricky, arrived as expected. He was courteous, kind, personable, and professional. He did the service check and made a recommendation, which I thought was smart to do. He had the needed part and installed it. It is always a pleasure to have my HVAC system checked by General Air Conditioning, Plumbing, and Electrical Company.