On my 2nd JM lexus and I couldn't be happier. Excellent dealership and service. They come through each time especially with unexpected surprises like flat tires. read more

Service advisor (Xavier) was not welcoming nor personable. Odd since this is the person who works with customers. Instead, I was "nickle and dimed" by the service advisor who seemed to focus on his commissions and up-sales. Stephanie who scheduled the appointment was pleasant and very helpful answering all my questions as a new Lexus owner I was eager to visit the dealership which has amazing amenities , have my car serviced and get the "Lexus experience". I must now find another dealership to service my car. read more

I cannot say enough wonderful things about JM Lexus and the great service we received. Our sales manager Paul Mompremier was the best salesperson I have ever had in all my years of purchasing new cars. He was knowledgeable, courteous, attentive and did everything he could to get us the vehicle we wanted. I would highly recommend JM Lexus and especially Paul to anyone looking for a new Lexus. read more

On March 23 2023, J.M. Lexus was our (my lady was with me) 3rd stop of the day, where I met Mr. Sandley St. Hilaire who became my Sales Manager. He was able to give me upfront pricing on leasing a Lexus UX. I was to find out at other dealers that was not the standard. Since I was also trading in my 2006 TL Acura, I was happily surprise at dollar amount I was given. Mr. St. Hilaire suggested that I test drive the UX, which I did. I also drove the RC coupe since I have driven a 4 door for last seventeen years. I informed him that I needed to look at other car dealers before I made a committed. He understood, didn't try to hard sell me, truly a professional. The next few days I visited several other show rooms, none of them check most of my boxes. On March 29, 2023, I again met with Mr. St. Hilaire and I told him my decision that I wanted to leased the UX. But before the paper work was drawn up the IS 300 caught my eye. I asked to drive it and he said of course. After driving it, I was flipping back and forth on which car I wanted. He and my lovely lady said "get the car you are happy with"! I made up my mind to lease the 2023 IS 300. As I previously said Mr. St. Hilaire is a professional and understood my decision. I notice a particular exterior color (Atomic Silver) on a different model which I inquire about and fortunately for me one came in the previous day. After going through the interion colors they had, I decided upon Rioja Red NuLuxe. The next day the car was ready for me, we sat down and did the paperwork. I gave him the keys to my Acura, and drove home my J.M. Lexus IS 300. As far as I'm concern it turned out to be a five-star process. read more

I called them to see what promotions that they currently had and if they had a specific color combination of a car that I wanted, but the woman on the phone was so rude and short with me that I decided to drive 45 mins to Lexus of north Miami instead and bout my car there. This location was much closer, but the drive was worth being treated better. They need someone who is more customer service savvy and friendlier or they will continue to loose perfectly qualified and eager buyers. read more

i found there car prices high and they don't negotiate the facility is nice. my biggest problem is they. did not honor my new car warranty they sold me. Even when Lexus reimbursed for the Jm lexus refused to reimburse me for the labor and taxes they charged me on covered A/C warranty Will not be buying from them again read more

So, here's the JM Lexus question of the day: "How many people does it take to show one person one car?" - Answer? At least 3, possibly 4. I've been toying with the idea of replacing my Lexus by either leasing a new SUV/truck or buying a used SUV/truck. I found a used Acura MDX online, chatted with a lady named Eileen, and made an appt to go see it. After arriving at the Used Showroom, I asked for Eileen. She appears shortly thereafter. She's holding a piece of paper with my name on it, and indicates she connecting me with someone else. Hmmmm , ok ... I didn't know why (and Eileen didn't explain), ...but I just drove 30 minutes so let's see how this goes. A few minutes later, a gentleman appears and advises me that "someone is driving that car so I'm going to have you wait in the customer waiting area." Hmmmm ... Ok. So, instead of having me wait in the nice large waiting area on the main floor, I'm led down a short flight of steps to another waiting area. I wasn't sure why ... and again, no explanation, but he lead ... and I followed. After reaching this small, lower waiting area, I'm told that one of two gentleman will be with me shortly. So, I'm thinking at this point "Eileen isn't my salesperson apparently, this dude who led me down here also isn't my salesperson ... so who the he// am I being passed off to now?" After sitting in this lower waiting room for 20 minutes (yes I watched my time) I had decided to just slip out the side door. get in my car and go home. At exactly 20 minutes, another salesperson shows up, introduces himself as "Rigot", and asks me if I'm looking at the MDX. I acknowledge ... We get in a Lexus SUV and he drives me to the back of the main lot, opens and starts the MDX, and asks me to look at it while he tries to locate his lost phone (this comedy of errors just gets funnier and funnier.) Ok.... Rigot takes off, and I get into the MDX. It's dirty inside and out, has shoe marks and black stains on the leather seats, the leather is badly cracked, there are what look like cigarette ashes (or powdered sugar?) all over the dashboard, and it's idling roughly. Was this car even detailed, serviced or inspected? I don't think so. At this point, after being (1) passed off to now 3 people (2) waiting for 20 minutes with no communication or explanation (3) being led to a nasty vehicle ... I'm ready to go home .... But here I am, sitting in a running car, it's 93 degrees, no salesperson, and I don't just want to leave the key in the car and take off. Besides, in this heat, I'll enjoy the air conditioning until this 3rd salesperson returns. Rigot returns several minutes later and all I can say to him is "I don't want to drive this car." He asks "Is there anything else you'd like to look at?" Needless to say, I responded "absolutely not" (I wanted to say "he// no!"... but I was nice.) It's become clear to me that the entire customer service experience is broken at JM Lexus. I would NEVER buy a vehicle there (new or used) after this experience and my previous service experience. Their sales staff needs significant training on full-circle communication and putting the customer first. I was apparently not important enough to be treated well or communicated with. It's real simple JM Lexus; Explain to the customer what's going on! Don't treat them like a number, treat them like a person who has entered your business and expects full-circle communication. If you guys can't figure it out, call me. I'd be glad to explain it to you. Now... Can I get my two hours of wasted time back? ;) read more

Eric Frazier was amazing from the moment he responded to my car inquiry until my mother took delivery. He was personable, patient, and made the car buying experience more enjoyable than it normally is. I highly recommend him if you are in need of a car. My only complaint was that there were not enough personnel in the financial office and we had to wait awhile and then decided it might be better to return the next day. The following day everything was handled promptly and Eric even came in on his day off to see the deal finalized. Eric Frazier is the best. read more

They're the most racist dealership I've ever dealt with I got the car from there when I go in for service I gets no respect and they even threatened to call police on me several times even though I always pay everything for service to payments ..my money is green like everybody else they are the worst they're racist read more

Car dealerships...the epitome of wasteful stupidity. This is a nice showroom, as it should be for luxury line Toyotas, but about half of the salesmen we talked to did not know squat about their own products; the other half did, which is better than none. While you munch on a cookie or two they will knock a grand or two off invoice, but it is difficult to get these high volume sellers much lower despite the many manufacturer rebates they surely earn. read more

JM Lexus - December to remember sale close-out - Car Dealers Near Me - Margate, Florida

JM Lexus is a great dealership. Brad Patrick is an excellent sales associate. Was excellent on both of my leases. Service is great and everyone is very friendly. If I have any complaint it would be with the marketing manager on the promotions.Not only does she not follow through after 3 months of waiting but she also doesn't respond to phone calls or emails read more

Bought a car here a few weeks ago and couldn't recommend them more highly. It seems like a lot of the bad reviews here are about the service techs. I can't speak to that side of the business, but the sales team was professional, friendly, and above board. Dealt directly with Robert St Aubin, he was gracious and knowledgeable. Would definitely buy from them again. read more

Adding a star Tuesday, July 31st: Very thoughtful email from Bob Collins, Finance Director, received Thursday, August 2nd: Check refunding $70.31 late fee received read more

JM Lexus - Car Dealers Near Me - Margate, Florida

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Was in contact with dealership regarding a car for sale. Asked to test drive the car, but was told it was "in the process of being certified" and that I needed to wait a few days and could possibly schedule test drive for upcoming Monday. Called on Sunday and was told the car had been sold. I was lied to about the "certification," which was really a cover for them to see if the purchase they had in motion would go through. Misleading and devious. More dishonest than any other car dealership I've had business with in the past. read more

Excellent. I've brought my Lexus here over the years for maintenance. Always professional, upfront and friendly staff.

My car broke down and I took to Jm Lexus. After 3 days diagnosis it was determined the inverter is bad. This was replaced.Then after a test drive the transmission was diagnosed failed and an estimate for repair cost $12,000. Did have the money. So I tow it home to vero beach for $500.00 One month later I bought a new 12volt battery and installed it myself, since then add 4000 mile. Car is working great.Reached out to service advisor who said it is one of those things and advisor said they are glad things worked out. i wouldn't take my car there again read more

JM Lexus has an invaluable asset on their hands with Michael La Bianca who made the entire buy process seamless and easy. I went into the dealership with a few ideas in mind and Mike went over the specs on each model. We narrowed it down to one and test drove it. My mind was made up from that point on. If you want to get a great deal and work with someone who is understanding, patient and knowledgable with you throughout the buy process, ask for Mike! I'll be referring my friends and family to you in the future. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

I decided to get rid of my BMW and give Lexus another try. I had previously driven an IS 350 and I really was impressed with the luxury and sporty feel of the car. My previous experience with another Lexus dealership did not go well and I was a little wary about going to any Lexus dealer. From the moment I arrived my sales person Maury B. was professional and knowledgable. I had many questions about financing, service plans and had specific needs on what my car should have and how I felt that it should respond. Maury was patient and had a verifiable answer to every question that I had. I was very impressed and felt confident in my decision to buy the car that I had chosen. It was a Friday night and the entire staff from the finance manager to the janitor were all pleasant and accommodating. Much to my surprise their was even a nice man by the name of Daryl who sat in the car and patiently showed me how to use all of my new gadgets and how to set up every inch of the car to my comfort level! I left with a beautiful car and a great feeling that I made the right decision. I will absolutely continue to give my business to JM Lexus and would send my own family straight to Maury B. read more

JM Lexus - IS 250 F sport - Car Dealers Near Me - Margate, Florida

My name is Michael D Merizzi and I very recently purchased a 2013 Toyota Corolla from JM Lexus. I'm 71 and have underlying conditions that no doubt would kill me if I ever contracted the COVID virus. I found the exact car that I have been searching for in JM Lexus' inventory. I called them and expressed my interest in their car as well as my desire to make my purchase as contact free as possible. I was put in contact with a gentleman named Rigot Dilus. He immediately informed me that JM Lexus and he would do their best to accommodate me. I never once had to leave my car to enter the dealership bldg. I signed a lot of the forms on line via email and the rest I signed sitting in my car outside of the dealership with Rigot. Rigot delivered my car to my home. I'd like to give JM 6 stars. JM lived up to everything I have ever heard about them and more. read more

Buying a car is a long process and it isn't always that enjoyable, but if you go to JM Lexus they help take some of the stress away. These salesman don't prey on you like a vulture, it is a very relaxed environment. Especially once you purchase a car, when you have to service it you will love their lounge. Massage chairs, free food, espresso/water etc. When you stop in make sure you see Reggie, he will go above and beyond for you. read more

JM Lexus - Front entrance. - Car Dealers Near Me - Margate, Florida

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Reggie Leo is my preferred sales person. This is my third Lexus. He listen to me. I'm very satisfied. He did it all from finance to tags. My nx is absolutely beautiful. It is such a sexy vehicle . I feel so good when I come to JM Lexus. I give them my keys and I drive my new car out the door. That Lexus plus is so great. No headache no drama no pressure. The dealership is spotless they are taking all the COVID-19 precautions. My new suv was clean and sanitized. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

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Clearly a cut below... My mother needed a new car while she was traveling and I suggested we pop in to the Lexus dealer that I have purchased 3 vehicles from, Charles Barker in virginia Beach. We drove a few and she was pleased with and purchased an RX. I assured her that I am so happy that I purchased 3 from them. Fuggedaboutit! Lexus takes care of the owners I say. Well, I am clearly a big fat liar. JM Lexus told an old lady that they could not take the licence plate bracket off to take the temp tag off of a two week old RX without charging her $80/hr. Are you kidding me?!? She left Lexus ... LEXUS!! driving a new RX and feeling like a second rate citizen. If this is how you want to feel go to JM. If not I would strongly suggest that your take your business elsewhere as customer service is clearly a poster and not an actual thing here. I am so angry right now it is hard to write this review in a way that will actually get posted. read more

Worst Customer service I have ever witnessed! Shame on the entire Service department. Would never recommend them ever

I recently decided to bring my Lexus RX350 2020 in for service because the passenger side rear mirror was not working properly. The service person told me that the "Lexus Certified " mechanic had found that the mirror was not working properly because of a prior collision. I did have the right fender repaired because of a scrape a few months ago. I told him that the mirror was not damaged by that collision but he maintained that the warranty did not cover damage due to collision and this was clearly due to collision even though the collision damage was not near the mirror. He said that I could have it repaired for about $500. Since he implied that the damage was due to the prior collision, I went to the JM Lexus Collision Center that had done the body work the following week. Their mechanic showed me that the mirror was working properly as long as I made sure that the green light on the driver side hand control was lit before changing the mirror's position. I was upset about the fact that if the actual service was done on the mirror either by the "Lexus Certified" mechanic or by the service person, they would have seen what the actual problem was and saved me the time. I also do not think it was ethical to ask me to pay $500 for a repair that was not necessary. I sent emails to the assistant service manager and the service department director, but neither one contacted me as of today. I have used JM Lexus for car purchases and service for 25 years. They have lost my trust and I assume that if I was treated this way that this may have become more of a common practice at this dealer. read more

Just got a year old Lexus from another dealer (non Lexus) and wanted to find a home dealership Called JM for them just to look over the car and answer a few questions... Obviously there's nothing wrong with it it's new. I was quoted $100 for them to do a "once over" I had heard and read about these people being a rip off and being shifty. I guess all the negative reviews are true, thankfully I didn't have anything wrong with my car or afraid they would have really taken me for a "ride". I will keep looking for a reputable dealer or mechanic...where I will remain loyal. It's NOT these rip offs!! They wrote in response to my review telling me they charge $100 to look at a car. When I owned an infinity...this never happened. They WELCOMED new customers...not these people. STAY AWAY!!! read more

I am a very discerning costumer. After reading several good reviews online about Josue Toyosato, Assistant Service Manager at JM Lexus, I decided to take my car for its scheduled maintenance to a good service advisor at a dealership of great reputation. I decided to schedule in advance my car service appointment with Josue Toyosato through my Lexus app. When I arrived at JM Lexus, Mr. Toyosato was already expecting me and ready to listen and take notes of all my concerns. After gathering enough information, Mr. Toyosato read all his notes to me and asked me if they were accurate and if I had something to add. I immediately noticed that it was a wise move on my end to select someone with 10 years of experience providing excellent service at Lexus dealerships. He discussed my concerns without interruptions, professionalism and provided me with realistic timing expectations and ample knowledge about my vehicle. I have been exchanging calls with Mr. Toyosato regarding my concerns and every single time that I leave him a message, my call is returned almost immediately. I never feel rushed to end my calls and all my requests have been addressed to my satisfaction. Trust is a key component of every relationship: Through my Lexus application, I know when my car is unlocked or driven. Mr. Toyosato's reports about my service coincide 100% with the timing and data shown on my phone. I never finish a phone call with Mr Toyosato wondering an outcome about the service that my car is receiving because he always provide accurate information and sets up realistic expectations. My car will probably be ready for pick up tomorrow but before that, I want to acknowledge the superb customer service experience that I am receiving at JM Lexus though Mr. Josue Toyosato. Thank you so much JM Lexus for such a great service and specially Mr. Josue Toyosato. It has been a pleasure dealing with such a fantastic team. read more

We bought two cars and we're extremely satisfied with the wait time and how professional Pedro was. He made sure the deal ran smoothly and got us exactly where we wanted to be. If you're in search of a new Lexus, stop here first. read more

UPDATED REVIEW I've read lots of reviews here and on other sites about JM Lexus overcharging in the service dept and trying to get you to pay for service you don't need. Well it finally happened to me !! Took my car in for service and asked them to look at my tires and was told I need all four new tires even though I only have 13,000 miles on the car. Service rep tried to tell me it's because I have soft tires and that's what makes my ride so smooth. I'm assuming he didn't know this is my third GX and I'm very familiar with the car and I don't usually need new tires until 30,000. Also when I picked up my car after my service appt my front seat, glove box, and center console were covered in hand prints from the mechanics. I contacted Conrad the service manager and he was not even apologetic. Very disappointed in JM Lexus right now. read more

I purchased my lease for my ES350. Love the car and they were so accommodating. They made the purchase so easy and had me in and out quickly. As a family we have purchased many cars here at JM Lexus and they do take good care of us. I appreciate them. read more

One star is a generous review . I Dropped my 2014 gs 350 off for an a/c recall .When i picked it up the hood/grille emblem was missing , I told my service advisor Michael Alfano his immediate response , it was missing when it came in. luckily they took a video when car was dropped off , the video showed the emblem was present when dropped off , I was told they would order me a new one . I have text messages from service writer Michael Alfano & service manager Conrad Backer that confirmed the emblem was on order. A few weeks went by with still no emblem . Then i was told by Michael Alfano it was some how my fault the emblem was missing and that it blew off when they power washed my car. And i would have to pay $300 for a new one. I called and left several message with no answer. This is JM Lexus customer service for you! I feel like i am dealing with a typical buy here pay here used car lot. Its been 3 months still no grille emblem. and no response. Micheal Alfano you are a liar!!!!! This company does not care about its customer service or its customers. Just do the right thing JM Lexus read more

Offered a car over the phone Said would come the next to do paper work. When I got there was told car no longer available. Was given misinformation from salesman. There sales staff aren't well trained. And there customer service is very lacking. There excuse is not satisfying Hard to trust what they say read more

Went for service for a 2009 recall told me I needed 13000.00 dollars worth of work on safety checks car only worth 10 thousand. Could not speak to me in person cause left for a football game. Great service. Not read more

The worst Toyota Al Hendrickson service department ever! If I could I would give them zero stars. I recently moved to the area and got a letter from Toyota of North America in regards to paint recall for my 2015 pearl white Camry. I called the phone number from letter they sent me from Toyota. They sent me here as it is the closest to my house and set up an appointment with a tech name anthony colon. I arrived to my appointment 15 minutes early and went to speak to him. I spoke to anthony colon and he sent me to Lexus as they do not have a body shop to speak to paul Nunez who is the collision manager there w out a car. I waited for paul and he told me to bring the car in. So he can take pictures and get the process started. So why did anthony sent me with out a car?! I did all the paperwork and followed the instructions. They told me to wait couple weeks so they can get approval from Toyota for the work. I contacted anthony to see where we stand and never heard back from him. Over a month of waiting an bit a single follow up really?! I contacted Paul Nunez in Jm Lexus he told me he had wrong email on file to send to Toyota. After numerous emails, un answered text and calls anthony contacts me back 5 weeks later claiming that only dealer that I bought the car from can help. This is not the case as I spoke to Toyota and they said any authorised Toyota dealer can help with this issue. I have never experienced this kind of service with any kind of business as a consumer of over 30 years. I am in market for toyota highlander. Buyer's beware. This is no way to treat customers in any kind of business. read more

We have been Lexus owners for over 15 years. One of the main reasons we buy the Lexus is for their service department. Unfortunately, the service department has gone downhill. All of the service techs that I used to deal with (Francis, Joe Mena) have left for other dealerships. The new group of service attendance don't seem to care about the customer. When you walk in all of the service texts have their head in the computer and look as if they're trying to avoid assisting customers at all costs. It is very uncomfortable going from desk to desk asking for assistance. Something has to change with that service department or I will take my business elsewhere. read more

Mr.Bobby Edmond was very polite and professional. He always made contact with me when necessary. He took the time to ensure that vehicle I was buying was the exact car I was looking for. Dealership was clean and other personnel there were professional & courteous. 3 Car from JM Lexus. read more

Horrible experience waiting to replace a TWO year old recall of my dash.....not able to give a time of completion. I can't commit to terms of loaner car. So I chose to wait. It is a minimum 3 hour job -as I was told by their representatives. So I wait on my day off in their beautiful waiting area where the employee behind the counter pops and cracks her gum like a 16 yo NOT a professional employee of JM LEXUS read more

They hook you with the sales pitch but the service has been less than positive. They're lazy and unwilling to help. The first time I took my car to this location they left the brand new uninstalled air filter on my passenger seat but signed off on the repair as complete and returned the car to me. If they left that undone how can I trust that they did the rest of the checklist. The second time I visited here I was given a loaner so they could finish work and had to stand in line while someone stared at their phone directly in front of me for nearly 5 minutes. Today and the last time I will visit - I pulled in at 4:35 on a Saturday. Didn't know they closed at 5 but asked The woman who checked me in if someone could still write up a service request for my car. Even if it meant me dropping it off at a later date - at least that work would be done so I could do it before dropping my son off at school etc.. She said that she would check to see who was available and came back with a gentleman who while on the way to approaching my car said to her that he needed to be in Palm Beach by six and couldn't do anything for me. He told me I could come back Monday. He may have been the service manager - I'll go somewhere where closing at 5 means closing at 5 not 4:35-4:45 (once the man came out of the showroom to address me) There were 4 men standing around chatting - I bet one of them is getting paid until 5. ‍ To the woman who is responsible for responding to reviews and inviting customers to talk to the service manager - here is what I have to say: offer some training and stand by your promise to provide luxury service. I thought I was buying from the Ritz Carlton of car dealerships but feel the service has been that of a 3 star hotel. read more

Shane Thelwell. Was helpful in my choosing a Rx. Took time to look up different options. Very good read more

JM Lexus is a First Class place. We our on our 4th Lexus. They offer the best possible price with the best service ever. Josue Toyosato has been our personal service manager for 10 years and is the best at what he does. Michael Thomas delivered our last car and now I understand why he is the VIP sales Manager. Michael makes the process so smooth and easy. We look forward going to the Service Center in Margate that makes us feel at home. My wife likes the massage chairs and I like the Cappuccino coffee. They have breakfast and Sandwiches for lunch as-well Pre- Covid on the house! We like the Life-time car wash service out stations close to our house. I'm always proud recommend JM Lexus to anyone I know. Gene Donnelly read more

I spent nearly $6,000 servicing a 2003 Lexus in May at JM and was assured that would be all that it took to get the vehicle back up and running. I never would have spent it had I known that, just a couple of months later, all of the same oil leak related problems would resurface again, after which I brought the vehicle back and was told that another $6,000 worth of work was required. Until I specifically asked about what the trade in value of the vehicle is on the second visit, no one ever previously told me that the vehicle is only worth $2,000. If I would have been given any clue in May that the problems would or could reoccur, I never would have spent the first 6k, and instead just gotten rid of the vehicle. If I didn't ask and complain the second time, they were more than happy to charge me another 6k. Once I complained they offered to give me a 'deal' to do the work for around $4300, at which point I again asked about how much the vehicle is worth. I ultimately didn't do any work on the second visit and will now look to sell the vehicle but shame on them for fooling me into thinking that the first 6k worth of work would fix the oil leak problem. I suspect these guys are working on commission and perhaps they have quotas to meet, but this was just a poor customer experience and frankly a rip off. read more