First called this company in Late May/Early June to get a quote for extending our brick fireplace…read moreupwards for a second story addition to our home. Two technicians have been sent. One in June and one this past Thursday at the end of July. Both technicians said they could do the job. First technician ghosted us and asked if we wanted to pull permits or not - a red flag given the scope of the work. Second technician said they would have an estimate for us in 48 hours and four days passed. Both contractors were late despite three hour windows. Second contractor was standoffish when he came by nearly two months after the one who ghosted us. Finally called their office myself thinking that maybe their was miscommunication or that they weren't taking my wife seriously and finally got a person only for them to tell me they weren't licensed or didn't have the ability to do it with little explanation. Asked if they knew a person who could and they said no. There are a lot of red flags so proceed at your own discretion but they apparently decided they didn't want the big job we were offering despite leading us on in an atmosphere where material prices are fluctuating by the month. We didn't even get to hire them and they already cost us money by wasting our time, the general contractors time, the architect's time, and the structural engineer's time. My wife will also be leaving a review with her experience.

I've used this business twice. The first time, they replaced my fireplace door. I really liked…read moreit. But then I got married and my husband wanted a gas fireplace insert. They did that work also. It turned out really nice and I like that also. Actually, more than hauling in wood to burn. And then with the "no burn" days, it turned out to be a really nice addition to our house. It looks nice too!

We love the fireplace Sweep's Luck sold us and installed! It's efficient and easy to use and keep…read moreclean. Bonus: in addition to the blower for our top floor, they installed a second blower going into the lower level of our home! We recommend the 3600 model. The owner has so much integrity that he sent us a refund of $700 because the installation didn't cost as much as they anticipated for a mountain home! When is the last time a vendor did that? We are grateful, satisfied, and quite warm and cozy! Thanks Nolan and your entire Sweep's Luck team!

Professional, clean, polite, efficient, thorough, on time…read more Reasonably priced and proactive in their assessment. One of our chimney's didn't need cleaning and they alerted us to a problem with our parlor heater.

Responded immediately only to discover that our "chimney" is actually an exhaust vent like in the…read morekitchen. It just happens to be outside over our built in grill.

Miguel responded to my request right away and we set up a time for the following week to have our…read morechimney cleaned and inspected. He showed up right on time and did a thorough job. He showed us a few things that he found that need attention. They are the same things my husband had already seen. He did not upsell us on anything. He was knowledgeable and hopefully soon will be helping us with some repairs.

I was very pleased with the service provided by The PyroGuy. From the scheduling of the service to…read morethe successful repair. I was especially happy with Mike, the technician! I will use this company and technician again, when and if needed!

We reached out based on good online reviews. We were in the market for new gas fireplace logs, and…read moreour fireplace needed some minor repairs. Our tech was on time, polite, professional, knowledgeable, and quick. He walked me through some different options at various pricing tiers. Via email, we finalized our project (they were, again, prompt and clear and happy to give us multiple options, with no upselling or hard selling), and they came out a week or two after. Quick install, explained everything, works perfectly. We will be reaching out again shortly for another project.

From start to end my experience with Embers West and Francios was 10+. I did my research and went…read moreto other "fireplace" stores, but when I stopped into Embers West I was blown away by Francios' knowledge and the fun and generous way he shared it. I ordered a LOVELY 3 sided unit. It was delivered here and when we had questions about how to frame it, Francois and his guys answered them (and even came over to have a look). Our project spanned the entire Covid pandemic so it was a long time before the happy day we called to finalize the unit. Francois and Jason came out and finished the installation and the thing is drop dead gorgeous. The service and is just what you want. Even though our project was delayed delayed delays (NOT by Embers West by everything else) Embers West had all our parts and the driftwood addition stored away and it all came together beautifully!

Embers West, Francois, Jason and the entire crew were amazing! Francois guided us to a solution…read moreand his crew executed the demolition and construction beautifully. We are beyond happy with the finished product and our fireplace is better than we ever expected. Highly recommend working with Embers West

John was great! First of all, they do work on the weekends and that is a huge win for anybody that…read morehas a busy work week. Communication was good through yelp and text overall, they were quick to respond with a date and time range of service and communicated confirmation the day before and when they were on their way. John himself was super friendly and respectful. He took off his shoes before00000 entering the house even though he didn't need to. He said hello to my mother on the way in and out. He was just a great guy who was friendly and super relatable. Just really good customer service. As for the service itself, he was knowledgeable about how to clean and fix my dryer vent. Total service time was under hour. It went really quick and the dryer never worked better. I will definitely be using him later this year for my AC ducts and in the future.

Professional and friendly. He explained the steps he took to clean the ducts. I learned from John…read morehow to maintain my ducts clean. What kind of filter I should use? How often I should change my filter. Reasonable priced. Highly recommend John and Blodgett Cleaners!

Our outdoor electronic ignition for our fireplace wasn't working . Patrick showed up on time,…read more took things apart to get to the source of the problem and made the proper repair. He cleaned up nicely after himself. Patrick is very personable and was very patient with me and my questions. I strongly recommend him for serving your unit.

OMG! Do NOT go here! We wee looking for a new fireplace , something we have never done before. We…read morewent to several places to learn and hopefully make a purchase. They were good about giving us information and quotes. Here's where it went bad. We found it for several thousands less and bought it. When Enzo found out we had bought from someone else he went mean. Saying over and over that we wasted his time. Telling us that the "showroom is not charity". We and our contractor will not be referring anyone to this place.

I needed a garden gate reattached to a concrete masonry wall…read more John and his son Riley along with pro Wes came out and did one better. The gate was too heavy. So they concrete two metal posts off the wall. Better than before. Seems they do a wide variety of projects. Ask for John to give a bid on yours.

These guys did great. Full service team. Had them concrete walkways and a patio in my backyard…read more They raised my gate, moved my AC unit and installed extra drains. Then a 14'x50' alimiwood patio cover with fans, lights, and outdoor electric plugs. They know there stuff and they do it right. Would definitely recommend.