We've used Mike three times in the past 5 years including work on my Land Rover, Hyundai, and…read moreToyota. First, he is so pleasant and easy going, and explains things, which I appreciate since it is not my area of expertise. Second, he navigates insurance really well. He is not on our provider list, but we totally trust him, so we use him anyway. We just tell our insurance that he is our choice, and he communicates with insurance about everything after that to get the work covered. Finally, the best part is that he does beautiful work. Our cars literally look brand new when we get them back. Great service and product value. Highly recommend.

Based on a recommendation of a friend, I visited Sentry earlier this year to talk about my classic…read morestingray. I was able to chat with several people, including one of the few seasoned fiberglass experts in the area, and was given a general ballpark. Once serious and decided, I returned to hand over the car and get a more tuned quote and timeline. During the next 12 weeks, the car's awful fiberglass body was given much needed TLC. Mike was in constant contact over phone and text message, providing status updates, pictures, and timeline updates. I'm very very pleased with the results and the price. It was not cheap (between $5k and $10k), but other shops were quoting $15k+. The difference might be that the other shops were only wanting to do a perfect, concourse-level job, and I was able to inform Sentry that this was unnecessary for my use case. I highly recommend Sentry to anyone with a car they truly care about, be it classic or modern. You won't pay an exorbitant price and will get very good results. I'm sure you can get better results if you ask and are willing to pay for the extra time.

Positive Experience with One Small Concern…read more I recently had my vehicle repaired at Gwinnett Place Body Shop, and overall, the experience was excellent. The ladies at the front desk were kind, courteous, and made the entire process smooth from start to finish. Their professionalism set the tone for what turned out to be a very positive visit. The repair work itself was immaculate. The damage from my accident was completely restored, and my car genuinely looks brand new. I was impressed by the attention to detail and the quality of the workmanship. My only concern involves the back passenger-side window. Although my repairs were for the front passenger side, I was informed that all windows were rolled down as part of the quality check. Unfortunately, the back window couldn't be closed due to what was described as a faulty regulator. The team attempted to replace the regulator, but the window still doesn't seal all the way. This was unexpected, as all windows worked perfectly before we dropped off the car. Our dealership will be evaluating the issue and sharing their findings with us soon. Despite this hiccup, I appreciate the body shop's transparency and effort to address the concern. Overall, I would still recommend Gwinnett Place Body Shop for their excellent customer service and high-quality repair work. I'm hopeful the window issue will be resolved quickly, and I appreciate the team's efforts.

So happy!! Stuart took very good care of my baby while she was in the shop for body repairs and…read morealso CLEANED MY INTERIOR FOR ME??? Amazing. Carol is very informative as well and helped me with all questions I had when I first arrived as this had been the first time I had ever had someone hit my car. I recommend this place for any body repair needs you may have!

I had my Mercedes hood repaired at my cost and they did a great job, on time, and for the exact…read moreprice estimate. They also completed as scheduled. I would certainly use them again but hope I don't need to....

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

88 auto body shop is awesome! Their timeliness and proficiency showed when I got my damaged car…read moreback in perfect condition just a couple days after turning it in! They even went as far as to remove some of the sap in my hood that could have caused issues in the future. I love the way my car looks. You can't even tell that there was a huge scratch in it just last week. This is the place to go if you're ever in need of damages or repairs to your car.

I went to get my door painted and. bumper fixed from a comprehensive collison with my garage and…read morewhen I got my car back they had put 67 lbs of air in my tire plus lost my custom made tire caps and the owner put 89 gas in my Mercedes which only takes 93 plus my door handle on the door was improperly put back on without the screw that holds the door handle in place so now I have to pay someone else to take the door panel off to put screw back and they want respond to me now that I've found out

Richie and team were fabulous! I purchased a suspension conversion kit from Strut Masters (QX80…read moreair bag suspension to conventional shocks/ spring) and had the team do the work. Beyond impressed! Honest, reliable mechanics are hard to come by but these guys are the truth!!!

I meant to write this review weeks ago, but life got busy--however, I could not let more time pass…read morewithout sharing how pleased I am with my experience at Shields Auto Collision.. From the moment I met Richard, the owner, I knew I was in good hands. He is incredibly personable, professional, and truly knowledgeable. I honestly thought my car was beyond repair--it would drive fine one moment, then suddenly lose power and shut off, especially at stop lights. It was an unpredictable and frustrating issue that no one had been able to figure out. But Richard took the time to thoroughly test drive my car and was able to pinpoint the exact problem. That alone gave me so much confidence in his expertise. Not only did he fix the issue, but his pricing was very fair and affordable. What truly set him apart, though, was the care and integrity he showed. A few days after the repair, he personally called to check and make sure everything was still running well. That level of customer service is rare. He and his wife are truly gems--honest, dependable, and genuinely committed to helping people. My husband and I are beyond pleased, and we can confidently say: we have found our mechanic! If you are looking for someone trustworthy, knowledgeable, and affordable, do not hesitate to visit Shields Repair Shop. You will not be disappointed. Highly recommend!

Steve is an artist who repaired our Tesla Model S for half the price of the Tesla-recommended body…read moreshop. I've used him for years and recommend him without hesitation.

This place is unethical!! I took my car here for repair. They charged me substantial amount of…read moremoney for the repair, but the issue still didn't fix. I took my car back to them, and they were not happy and expressed that they didn't want to serve me. The owner said he is not responsible that the issue is not fixed. Then what did I paid you for? Nothing!! You didn't fix my car and took my money. You wasted my time. What other damages had you done to my car that I don't know about? You lost my trust and I will let everyone I know and don't know about your unethical business. You are very wrong for taking my money and are mad at me when I was politely talking to you about the work you failed to do. You took customer's money, didn't fix issue and didn't refund the money for the service you fail to do. If you can't do the work, then tell me. I take somewhere else. I took my car to another repair place, and they informed me that it was very wrong that he took my money and my car still didn't fix. I am disappointed because of your wrongful and unethical business. I am reporting them to Business Bureau for their unethical of doing business.

Roll with Roland!!!…read more We needed a fix of damage to the trunk and back of our car. We specifically asked for it to be done fast but did not care about the paint matching - it still looks great with the match they gave us - my husband loves the multi-color. For the process we did an estimate via text with pictures and then sent the 18 year old with the car to get the final quote. Let me tell you how great this place is, really. Not only did they not take advantage of the 18 year old, James walked him through the additional damage he saw when taking off the bumper, gave options, updated the quote and then got my sign off. Not all body shops are good about being honest regardless of the age or gender of the person needing work. We live in Alpharetta and still took the car to Duluth because of James' service and care. If we need any additional work in the future will we be returning. And our friends who have seen the fixed car love how they were able to honor our request that the paint didn't need to match with colors that look good and we get compliments on. Before and after pictures below.

First came here to yelp to find someone to professionally install a after market spoiler on my car…read more After a bunch of quotes, James messaged me right away and extended an invite to do a consoltation on the phone. After me explaining that I had a spoiler already built. It just need to be installed onto my car. He offered a same day appointment. But I did schedule it for the next day instead . They did the work fast, perfectly done and very very affordable. I am a very pleased customer. On top of it James ( the owner) is friendly, honest and down to earth. Go to them, you won't regret it!

Good people, good business! I love these guys! being knowing Jeff for years and he has always been…read morereasonable and fair.

Came into get my car fixed an they were rude an not helpful to the point I went across the street…read morean found a mobile mechanic and got it done 8 days before they could even "look" at my car save ya $ and time hopefully they sell the business and turn this into a food place -sugarhill home owner