It was my first time walking in here and was warmly welcomed by Raina! She was SO sweet, so pleasant and very welcoming to me and my best friend when we walked in. She helped me find a birthday present for my mom and was extremely helpful in choosing the scent of the candle and the engraving! Thank you Raina! read more

I went in today and immediately felt welcomed. Daniel Jefferies provided excellent customer service he gave me thoughtful advice, made great recommendations, and had a fun, engaging conversation with me while I explored different fragrances. I'd highly recommend this spot to anyone looking for a new cologne, especially if you're indecisive and want a personalized, one-on one experience in a relaxed, uncrowded store. read more

I decided last minute before my trip ended in San Francisco, to head into the Jo Malone store with my friend. Daniel provided exceptional service and answered all my questions he made us feel welcomed and provided excellent recommendations. I ended up going with a trio set. I will be returning in the future, thanks again, Daniel! I definitely recommend visiting this location. read more

I'm updating my previous review based on the response I received from Jo Malone. I was genuinely impressed by how they handled the situation. A sales associate personally called to apologize for the miscommunication and showed sincere concern. I will be a returning customer in the future. read more

It is said that "Customer is King", Two gems at this location of Jo Malone - Samuel and Stefano actually make you feel like one. Words fall short for the excellent service that these two duo provide. I haven't had such a great experience any where. After being pampered by their amazing service, I feel there is no other Jo Malone location that I could go to again. If your looking for a Jo Malone and great Customer Service, I would recommend to definitely stop by here and experience the Two Gems yourself. Thank you so much Samuel and Stefano for giving me such a beautiful experience, It will always be one of my treasured memory. read more

I just had the best experience here. The gentleman who helped me out (so sorry I didn't get your name!) was so kind and really made the experience there feel special. I think he could tell that I don't often buy myself perfume, and I really appreciated how he really made the whole thing feel like a luxury experience. Now I have a beautiful bottle of my favorite perfume (love my engraved lid!) and a really nice memory to go with it. Thank you!! read more

I walked in the Union Street store around 2 p.m. today. The sales clerk was engrossed in conversation with a rather loud and boisterous client who seem to be talking more than shopping. The clerk did stop for a moment to offer a curt hello followed by looking me up and down in a dismissive manner. It was clear he thought I didn't belong in Jo Malone. I spent just a few minutes in the store feeling very uncomfortable before leaving. The same sales clerk offered a terse goodbye and returned once again to his conversation with the other customer. I won't be returning anytime soon to the Union Street store. read more

Just received the most luxurious hand & arm massage by Lorence and Stefano at Jo Malone on Union! I truly felt pampered, cared for educated. Product knowledge is the key to informing and influencing life long customers. Thanks for the parting gift of your latest scent Poppy & Barley! Looking forward to my next visit and purchases! read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - San Francisco, California

See all

Know what Jo Malone has in common w San Francisco? It's all about layering. Jo Malone is a classic example of quiet luxury. The fragrances are on the lighter side, which makes them a perfect choice for the warmer months. And they're so easy to layer. Orange Blossom. Nectarine Blossom & Honey. Mimosa & Cardamom. Admittedly, they sound like something you should be eating, not wearing. But that's what's great about Jo Malone. She took the best of nature, & turned it into wearable art. The scents are quality & class. Delicate, & feminine. This new boutique in cow hollow is a welcome departure from the counters at Nordstrom & Neiman's. I'm certainly not dissing either location, but here the service is uber personal. There's nothing else to distract the staff...it's all Jo Malone. A really great service JM does is customizing a personal scent. They'll work w you to mix different scents together to create a scent that's uniquely yours. #rockstar. The fabulous gentleman that assisted me, Lawrence, gave me travel vials of the scent I purchased (nectarine blossom & honey), without me even asking. "So you can carry the scent w you in your purse." He also threw in a sample of English pear & freesia; one that he recommends for layering w it. It's all about layering. 5 stars. read more

Jo Malone London - The storefront. - Cosmetics & Beauty Supply Near Me - San Francisco, California

I had a great experience finding the right cologne, thanks to Samuel. They treat you really well here, complimentary hand massage, scent exploration, just excellent customer service. I don't think I'll ever go back to the mall to buy cologne when the experience at this store is far superior! read more

Jo Malone London - Excellent packaging - Cosmetics & Beauty Supply Near Me - San Francisco, California

As other reviewers commented, this store is great and Stefano is super helpful and patient. I came in today; no one else was there so I took my time trying each scent to see if there was another one besides Wild Bluebell that I wanted. Purchased a few items. Excellent customer service by Stefano. read more

As long as I can remember, the store makes me feel at ease. Which is funny since I dress like a bum. I never ever feel comfortable on this Main Street on Union or Chestnut street. Anything fancy and right away I am nervous. Never here because Sam and his crew are always so nice. Always so sweet and they made sure each time I popped in. Their priority is to make sure I find the right gifts. I come in often buying gifts for clients,friends and family. My whole idea of shopping is quick and never to stay too long. They have common sense to make things quick as possible for me. I appreciate that 100%. Also I love their Orange Blossom fragrance. It's my signature scent. I rarely change things once I am happy with it. I am a creature of habits which makes it kind of good and bad. So they suggested another fragrance that I would never even think about. Daffodils and sea salt. Refreshing and sweet is how I will describe it. Like running through an open field of daffodils close to a coastal line. And the other one is Jasmin and marigolds. This one reminds me of my childhood picking jasmine in an open field back in my home country. While making a lei for the temple with marigolds. The very scents of incense mixed with marigolds,jasmine,gardenias,Pikake and Michelia. These flowers each spring brings new joy for me to gather. So this one I kept and I bought it in big bottle. While the other one I bought it for my sister's birthday. I bought gifts so often here that I don't ever feel bad since everyone knows that Jo Malone are the best perfume out there. I also love their hand creams. It's so good for winter time where my fingers gets cracked! This one Sammy suggested it. Thank you everyone. We will see you soon read more

All I could say is Wow!! The most incredible customer service ever. The nicest and most professional people ever. So helpful and wonderful. Thank you!! read more

Delish !!!! LOVE my diffuser ! Very kind and helpful service amazing smells. I buy and live them all!

This store of Jo Malone is the best! Customer service is the best part of this store. Samuel and Stefan are so good at what they do. They make you feel welcome and have such great knowledge of all Jo Malone range. They help you pick the perfect scent. Went in to get a hand massage and it was super relaxing and zen. They helped me choose quiet a few different products which were WOW! The whole experience is always so much fun and luxurious. I could buy these perfumes and products at Sephora too but I only come to this store to buy Jo Malone products solely for its awesome customer service. Thank you again Samuel and Stefan. Love it read more

Amending my review below. After contact from their corporate offices and the boutique manager today, the store profusely apologized for the error and have made amends. While it was a frustrating experience in the moment, I feel comfortable upgrading my rating to 5 stars for the prompt attention to the matter. I'll be back and during correct business hours. -------------------------- Visited Yelp to confirm the store would be open until 7:00p. After traveling for 30 minutes, I arrived at 6:40p on Friday to find the store locked up for the night. I suggest that management revise its store hours on Yelp to accurately reflect its current operating hours. Other experiences with this store have been fine. read more

Love this place! The product is wonderful and the staff is professional, knowledgeable, and friendly. Whether walk in or via phone order I always find the perfect gifts! During COVID I can easily call to place a phone order - say which scent(s) my friends like floral, citrus etc. and my price point and know that they will pick the perfect gifts!! I can then swing by to pick them up all wrapped beautifully! I can't say enough about Samuel and Setefano- they are loves!! read more

I went into this store after my Sister asked me to wait on my purchase at a department store and to go to the Boutique. Oh My Goodness! What an amazing experience. I had a hand and arm massage in the scent of my choice and went home smelling amazing! The best part... I had my packages shipped back to my home in Oregon at no charge! They arrived today and I purchased Sunday! Thank you Francisco for the great service and wonderful Package!!! read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - San Francisco, California

See all

Love Jo Malone! The union street location is my favorite! The BEST Customer Service Ever! Very professional, Pleasant, knowledgeable and helpful with your selection! The packaging is absolutely gorgeous! Thank you Samuel and Lawrence read more

See all

I've never been a big fan of going to buy fragrances in store as employees are sometimes pushy or stuck up if you ask to many questions, but not here, Samuel,Stephan, and Sherry make me feel so welcome when I come in. Everytime I come in I feel like I'm visiting friends and although my wife almost owns half of the store by now, I still look forward to coming in and catching up with everyone. read more

The short: beautiful ambiance and very personable associates This store is clean, modern, and classic, which embodies the brand very well. I walk in and start talking to Eleni. I explain that I have heard of the brand and wanted to know more about it so she talks about the history and the approach to their colognes. Yes, colognes. The brand's scents can be worn by everyone, whether it's a sharp citrus, a warm floral or a deep spice. Another specialty of this lineup is layering - one fragrance on its own may be great, but may be even better when complemented with another. I have no idea how long I'm in there for. Eleni is so approachable and takes her time helping me find something that I may be interested in. Amber also joined our conversation, making the whole experience wonderful. Later on, we all remarked how funny it was when a couple stopped by the front of the store and the girl cried out "Jo Malone!" and didn't walk inside. Apparently, this is a common occurrence for this store haha. Why not go inside? Don't be shy! The people here are friendly and personable. Or if you prefer shopping in silence, the associates here would respect that. The verdict: Coming back to take a friend here so she can choose a scent as a birthday gift ^^ read more

I had a gift box with a candle and a perfume that didn't suit my personality and previously had a snafu with returning it. However, I went back today and Stefano made the exchange SO easy and fun! He suggested all the best scents, showed me all the combination of products I could get for the return price or offered a full credit back, and even gave me a little gift to make up for the previous inconvenience. He was extremely kind and made the experience really seamless and stress free and tied the best bow I've ever seen. Super bummed they don't have the ginger snap scent anymore, but the customer service here is some of the best I've had in a long time. Stefano made me feel like we were old friends. 5 stars for Stefano and BlackBerry & Bay! read more

Scheduled an appointment to get the hand & arm massage at Jo Malone and had an awesome shopping experience. Sherri and Stefano helped us pick out our "favorite" scents and mixed various scents together to show us how they smell. They were extremely patient, helpful, knowledgable, and kind. We did not feel pressured to buy anything at all. I highly recommend going in and checking the store out if you're in the area. Everything smells soooo good! read more

First class experience! So I was sold on Jo Malone after smelling Poppy and Barley from a sample my daughter was wearing awhile back... purchased Poppy and Barley last year and LOVE it. Finding out there was a whole store devoted to Jo Malone around the corner from my son's house was a such a fun bonus during my travels! What a wonderful experience with Samuel and Stefan...No kidding they took such good care of us indulging me to smell literally every scent they had to offer, trying them out on my skin, and selecting my newest scent. Samuel educated us on the scented notes in each cologne, then helped me narrow it down to pick another perfect scent, peony and blush suede. My Daughter found her perfect scent as well, Wild Bluebell. The packaging was beautiful and Samuel and Stefan paid specific attention to detail as they wrapped up our new treasures. Allow yourself to indulge in the experience and shop for a Jo Malone scent. Thank you Samuel for making us feel like royalty and smelling like royalty as well:-) read more

Bought $130 worth of perfume today and they say they have a complimentary hand arm massage. I made an appointment and the definitely didn't honor it and took someone else keeping me waiting because they were trying to make other sales. I guess I should have waited on purchasing, as maybe they would have been more likely to honor it! Also the next day when I opened my perfume box that I purchased, the perfume was wrong and I had to go back for the third time. The manager called to speak with me about my experience and to offer her gratitude left me a voicemail that she'd like to offer me a complimentary hand arm massage. Well we know how well those work out! I think not. The Asian gentleman who works in the store on union is incredibly snobby! Don't go! read more

I'm definitely going to begin collecting these fragrances. They smell so fresh, clean, and unique and they come in such gorgeous bottles! The best thing about it, is that my hubby and I can both share the fragrances. There are a few very masculine scents to choose from, but most of the selection here is unisex. I searched high and low and there are no better fragrances than Jo Malone's fragrances. I'm very happy with the experience here as well as my purchase! read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - San Francisco, California

I am so happy I stopped by here! When I initially walked in, the store is very inviting. There was one person in the store and she greeted me hello. I didn't get her name but she was very helpful. It was the end of her shift so she directed me to her coworker Eleni who was the best! I have never heard of layering perfume before and she had a lot of good suggestions. I ended up getting the peony and blush suede to pair with the english pear and freesia. I am in love!! It smells so romantic. I literally cannot stop smelling myself. When I made my purchase she told me to make an appt for a hand massage next time. Wha.....I'll have to look into this. FYI I am not a perfume person at all. Usually perfumes gives me a headache but this one smelled really good. read more

Had an amazing experience here .. Very friendly stuff! ;) helped me pick up the right fragrance for friend. One LOVE ! ;*******

According to the other reviews (and my own experience) all the negative experiences here are created by the same sales associate (holier-than-thou Asian dude with glasses). He is always there, ready to be rude and uptight. My husband and I purchase Jo Malone items frequently, as gifts and especially for my mother-in-law, who loves one of the scents. Once we walked up to an open tester that was labeled "Try Me" so we tried out the cream. This sales associate rushed over (he has been ignoring us up until that point) and said, "um, there are spatulas aren't there" but there weren't any, and he had to dig through a drawer dramatically, found some, and put them out after admonishing us for trying the lotion that was on a tray next to the large "Try Me" sign. He walked away saying with the most attitude ever, "this isn't Sephora," implying we weren't welcome to test the tester. That's right, this isn't Sephora, where you feel welcome and it's always busy, full of customers purchasing products, whereas this Jo Malone is always empty (I walk by all the time as I live nearby). Avoid this location; the company should know that this guy is doing an awful job representing the brand. read more

This was my first time at a Jo Malone boutique and it was a much more rewarding experience than any Jo Malone counter in the department stores! Lawrence was exceptionally educational and super friendly! He re-educated me to how to correctly apply cologne and even prepped my husband and I before we left the store! I would highly recommend this store, and especially Lawrence, and would gladly drive up from San Jose any time I feel like splurging on some Jo Malone. Thanks for the wonderful experience! read more

Had amazing experience at Jo Malone's today. Come and see Lorence and he will choose your custom scent that is perfect for you!!!!

This place this place .... being African American in pacific heights of San Francisco is so hard. I walked in this store and all 3 employees rushed towards me and asked did I need any help. Now normally I would be flattered to have all the attention but this attention was not good. They followed me around this small store like I was shoplifting. I was not the only customer in the store either. Three women came inside and the employees was so into me they did not even greet the other customers but focused on me. I had to be honest with the employees. I told them I feel really uncomfortable in this store being that I am being followed. Once they knew I noticed what they were doing they backed off a little. After I decided on what cologne to get. I went to the register the guy employee ( I know not so descriptive ) he asked me what I was doing after this , I told him some more shopping at Barney's downtown. He asked me who was my personal shopper and that he knows everybody, plus he use to work there. I do not need personal shoppers I told him. Thats when he obviously rolled his eyes at me like I was beneath him. Never again will I shop here... never never never !!! read more

Go see Lawerence! He's amazing! He is attentive and even remembers the scents you buy. Fantastic customer service. I'll come here before buying at the department stores. read more

While I love their products the customer service here needs help. I was yelled at by a man with glasses that works here- he needs an attitude adjustment. I will never return and will tell friends and family who love Jo Malone to just go to Neiman's. read more

While traveling to San Francisco with my sisters we wandered into Jo Malone. We we so pleased with Sherri Johnson who gave us some great tips on fragrances. She was very knowledgeable without being a "salesgal". Some of us purchased yummy fragrances and some took little samples. I will go back to this location, and I will refer my friends to Sherri and Jo Malone! read more

I absolutely LOVE Jo Malone's fragrances and I've always purchased at a Nordstrom or Bloomingdales. However, I received a gift card for my birthday and instantly learned it could only be used online or at at Jo Malone boutique. I researched and found there was a boutique in the beautiful city of San Francisco so I called to confirm that my gift card was in fact accepted. Since the Jo Malone boutique was located in SF I figured why not make a day out of it and hangout with my daughters and granddaughter, so I invited them to come along. Little did I know we were in for a treat with two of the best sweethearts ever, Lorence and Francisco. They literally rolled out the Red Carpet for us and I mean they made us feel like we were celebrities. It was as if they threw a "surprise" private party for us. They went above and beyond to make our day extra special by educating us on the fragrances and how they can be used, they served us sparking water in nice champagne glasses, and the best part is they gave us hand massages as though we were in a spa setting. It was definitely an epic experience that we''ll always remember. In addition, we left feeling great, smelling lovely, and with some great recommendations for dinner and dessert. It was my daughter's birthday week consequently it meshed perfectly. Thanks Jo Malone for making it a day to remember. Lorence & Francisco you both are Rockstars and JML are lucky to have you!! read more

I live in Long Beach California and I visit San Francisco frequently. I love Jo Malone and this is my favorite store. This service is excellent and everyone goes out of their way to be so helpful. Several friends have shopped at the Union Street store and they love the service. We just call the store and they ship to Long Beach in 2 days. Love the store and the staff. Plan on visiting the store in September on a girl's trip to San Francisco... read more