The store manager, Su is exceptionally understanding with what I went through with customer service. I hope to shop at Aesop again in the future. Thank you for helping. This particular shop smells divine! They really do know how to give someone a feeling of being enraptured by scents and sophistication. The store design is impeccable and chic. Definitely worth a pop-in and browse. read more

Aesop Fillmore Street - Cosmetics & Beauty Supply Near Me - San Francisco, California

I am big fan of the Resurrection Aromatique Hand Wash which smells delicious, so I got 2 for my home! I spent quite a lot of time browsing the other tempting products and also ended up buying the dog shampoo (who knew!?!?!) which my doodle is going to love. Thanks to Aesop, everyone in my family is going to smell delicious. I would recommend Aesop to anyone looking for a high quality product and definitely ask for Laney if you are shopping on Fillmore-she is a great employee and a total sweetheart! read more

What a great area to just walk around and enjoy a cup of coffee while browsing the many shops like Athleta and cafes like Blue Bottle. This Aesop location is well stocked with lots of aesthetically beautiful products that are a bit pricey but offer a calming aroma that would give any old San Francisco apartment washroom a facelift. I normally go to the Hayes Valley location but I stopped in here, one raining morning to pick up some toothpaste which Aesop was sold out of online and the Hayes Valley store. There were three or four employees for a small shop (not as small as the Hayes Valley micro shop) but it didn't feel crowded. Friendly girl at the register helped me right away. She didn't offer samples but it's fine. I got samples at Hayes Valley which felt nice but I haven't even used them yet. Overall this shop is aesthetically pleasing. Great for browsing. Beautiful store and friendly service. read more

I was looking for a new facial cream and stopped by the Aesop store on Fillmore. They were incredibly helpful and knowledgeable and I loved the offer of a hot cup of tea on a cold San Francisco day while I shopped. Not only did I find a new facial cream (Elemental Facial Barrier Cream), but I also purchased their herbal deodorant which I was so happy comes in a spray as I am not a roll on kind of gal!! Can't wait to come back for more-a special thanks to Laney for such a delightful experience. read more

This store is like walking into an urban spa! I had an amazing 1st time shopping experience at the Aesop on Fillmore. I was looking for a new scent and not only did the staff offer me specific details of the ingredients for each scent, they were very patient and let me try as many of the perfumes as I wanted until I found the perfect match. (It was Hwyl which I have been getting non-stop compliments on since I started wearing it!!) I will definitely be back to try out the facial products!!! I'm totally a convert to Aesop! read more

This store is so beautiful! And everyone who works here is so knowledgeable and friendly. Sam was such a pleasure to meet and answered all of my questions , and had fantastic recommendations. read more

I just didn't like this place!! I felt like the sales ppl were not there for everyone!!! Which is sad!! You never know who might have a purse full of cash to spend!!! read more

Marcus Wilson is phenomenal. A total pro. He had me in and out quickly but would've taken more time. Had I needed it. He paid close attention to my needs and adapted quickly. It was a short encounter, but I always love having such professional encounters to keep my day moving. Thank you, Marcus. Well done. read more

Aēsop Fillmore is a gem of a boutique. Tucked away at the very northern end of Pacific Heights' Fillmore Street shopping district, the store is past most of the popular shops and rather inconspicuous. If one is not specifically looking for the store, it is so easy to breeze right past it. But its humble façade belies its stunning interior: One wall is made from that most humble and maligned of materials, particleboard, that has been given a high polish. The opposite wall is a solid array of boxes made of what appear to be recycled wood, protruding from the wall at different staggered depths and filled from floor to ceiling with Aēsop products. (It's a given that I love the products - I go into that in my review of my local Downtown L.A. Aēsop.) The staff at the Fillmore store were wonderfully welcoming and gracious. And despite the store's seemingly obscure location, it was incredibly popular: A steady flow of customers, all of whom seemed eager and ready to buy something, flowed in. Unlike what I've seen in local L.A. stores, not one of the four sets of shoppers who came into the shop in the time we were there left without making a purchase. (In fact, it was so busy, the staff was telling customers what order they would be helped - it was one step short of a "Please Take a Number" dispenser. That did raise an eyebrow.) After coming across Aēsop's abandoned Hayes Valley counter and getting a bad impression of Aēsop's San Francisco operations, this store (the first Aēsop on the West Coast) turned that around. Whether one has an Aēsop signature store in his/her city or not, Aēsop Fillmore definitely deserves a visit. read more

Beautiful store, great products, great customer service. The employees were amazing and super helpful and kind. Pleasant experience.

I ran out of the toothpastes again after using all the small ones from my dentist. So I think it is the time for me to get my favorite toothpaste after three month without it. I drove to the Fillmore street Aesop! So glad to meet Grace, she is super helpful and generous to give me many samples, during quarantine period, I don't really take care of my face, haha! Barely use masks, coz I even don't really step out that often or have meetings for work. But nice to try some masks, I am going to wash my face and put some one, just immerse into the good natural trees smell. Thank you GraceStay safe read more

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I want to create a special review specifically for Tara because she made me feel so special today! From the moment I walked in, I was greeted warmly and gently. I look super sloppy in my street clothes, but Tara treated me with as much respect and attention as if I was dressed like the other wealthy customers on Fillmore. I knew exactly what I wanted--The Fabulous Face Cleanser--and she got it for me right away. She carried the conversation with grace and elegance, asking me what I love about the cleanser and what other products are in my routine. She gave me a ton of amazing suggestions, all tailored to my product texture preference and specific skincare concerns. And she gave me a sample for each one! We nerded out on skincare together, and I could tell she has so much passion and love for Aēsop the brand. Tara is the perfect ambassador for the brand--kind, gentle, intelligent, well-informed, and super pleasant to be around! Thank you Tara, the only reason why I didn't buy everything from you is because I can't afford it haha! You rock! read more

Aesop Fillmore Street - Fabulous Face Cleanser, scented pouch and a plethora of samples - Cosmetics & Beauty Supply Near Me - San Francisco, California

Aesop is essentially the "treat yourself" mantra if it were a store. I discovered them due to their luxurious hand balms (pre COVID they were always there for sampling outside of the store), but soon discovered the rest of their lines - probably via those samples they strategically give out with purchase. This location is excellent with their great customer service team that always answers questions and provides advice customized to your needs and preferences. It always feels like a treat when you use these products, which in this day and age, is reason enough to pay them a visit. read more

I went in for my first time today and had a great experience! Destiny was extremely helpful and knowledgeable!

Just received this private message from a store employee, "Your aēsop Yelp review is really inaccurate, not everything has sulphates and the ones that are used are just to produce a larger like in shampoos, they're naturally sourced from coconuts. Aēsop also doesn't fully label themselves as a completely natural brand either, you should do your research a little bit before just sounding like a typical gentrifying yt woman in this city" Just save yourself the trouble and go to 100% Pure if you want natural products. Sephora also has a large selection! read more

This review is only to rate my experience at this location; I absolutely love the products-so I have nothing negative to mention about the outstanding quality. I came in today 7/17 with my partner to make a large purchase. My complaint lies with the sales associate: instead of offering a sample to my husband, she proceeded to stroke and massage the product into his hand (for a uncomfortably long time). My husband and I thought it was extremely inappropriate & bizarre. If this is a sales technique that management encourages among associates, I highly recommend (from a customer's perspective) that this behavior be corrected immediately. It made him and I, uncomfortable, to say the least. It's NOT okay to touch customers without their permission-silence isn't consent. Additionally, the sales associate was not AT ALL knowledgeable about the products or prices on anything, which made things even weirder...She attributed her lack of knowledge to "not being at work for the last few days." Luckily, I visited the location in Hayes a week ago and got all of the assistance I needed in regards to what products i should be purchasing, so we didn't need to rely on the poor assistance of this associate. I don't think I'll ever be returning to this location. read more

I have been to so many Aesop locations and they never disappoint me , ever ! Even if I walk in with my pajamas , I will get a 5-star treatment ! Aesop truly knows how to make money , they understand that the customers happiness is the key to success and if the customer says "I don't like it" .. Aesop will listen! I have used their products for a few years and besides a few other small brands, this is all I use , from mouth wash to hair wash ! This is my go-to location and the people working here are awesome, knowledgeable and friendly ( hey , they even stayed open late so my Uber husband would get my cream in time ;) ! Thanks for making me look like Ice-cream! Love ya! read more

Everything about Aesop is flawless from start to finish. The products are natural, everything smells amazing, the stores are small and the staff is attentive. I came in looking for geranium body oil and I left with the oil, a deodorant and a booklet of samples. It's definitely a treat but at least it feels like one. I love that they have the sink on the sales floor and actually use it to demo products! read more

Aesop Fillmore Street - Wall of products - Cosmetics & Beauty Supply Near Me - San Francisco, California

I am in love with the Volumising Shampoo and Volumising Conditioner. There is a special ingredient that lifts and separates the hair so it's not weighed down. Whatever it is, if you want bounce and good hair days, just try it. The price point is comparable; if not less, than other top lines I used to purchase. read more

My store experience was really bad unfortunately. I wont be coming back. The store associate rang up and charged me for the product. Then he lied and said he couldnt do an exchange but would have to return the item to my cc and recharge me. Then the computer showed it as an exchange like i had asked for. He said there was no store manager to speak to and no one else to help me. No receipt for my item was given to me. He said his name was loon. Terrible when an employee has no idea how to use their own computer system and then refers you to their website for help. I wont shop here again. read more

Love this place! Awesome products and friendly staff. Highly recommend stopping by if you're shopping in the area and try out a few items. read more

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Aesop is a skin care line based out of Australia with stores located throughout the world. They recently opened their first West Coast store here on Fillmore street in San Francisco. Last week while walking by with friends, a few of us were taken aback by the amazing smell coming from here. Combinations of cardamom, citrus, sandalwood etc, are infused into skin care products for men and women. The woman working here was very nice and knowledgeable about the products, and offered to match us with specific products based on our skin type. She also sent us away with a few samples of rosemary leaf and cedar hand balm. Smells sooo good! read more

I buy a lot of Aesop products. Love the brand!! I usually shop at Barneys New York as I love the sales team there. Today I was shopping on Fillmore and decided I would stop by the store with my friend and pick up a couple of items. My friend had never heard of the brand so I was excited to show her their products. When we entered the male staff member greeted us with a smile and a welcome. He was busy assisting the one customer in the store. As we walked further in the female staff member was extremely rude and made us feel like we shouldn't be touching anything and weren't welcome. Her tone was so condescending and her face looked liked she needed to go to the bathroom but couldn't. Total put off. I truly wanted to stock up on a couple of items but did not want to purchase them from her. So rude. I will continue to go to Barneys as I have always done and will definitely continue to use my wonderful Aesop products. But I will not be back to the store on Fillmore and truly think the female sales associate with the glasses needs to get into some kind of Christmas spirit and lighten up. Smile.....it won't kill you. read more

A new convert. Love the quality ingredients and the subtle scents. My son has used their products religiously for a couple of years and has been trying to get me into the store. Done! We were lucky enough to have James M help us, who had traveled up from L.A. for the week to train staff. He is knowledgeable and personable. He was very helpful and not a pushy salesman at all. I think he deserves a trip to Australia. He's that good! read more

Recognized the packaging but not the brand... We wandered in here because it looked cool and smelled amazing! You could get lost with all the options in this store. It was a bit overwhelming.. but the sales assistant Lemeiux (sp?) was incredibly patient, knowledgeable and full of suggestions. He graciously offered to give us a few samples with a "bible" of products and what they are good for. I am curious to see how things work for me and my skin and will absolutely be back if there is something I love. Fabulous experience and will absolutely be back! read more

Smells so cleannnnn! The knowledgable staff here took the time to find the right facial products based on my skin type. I was curious to know what sets Aēsop apart from other skincare lines and left with more than enough information that leaves me certain that these products are exactly what I need. Thanks, again! read more

Beautiful and serene space - it's like walking into a zen apothecary - the air smells so fresh and everything is so clean and orderly. I've never experienced any store like it. On my first visit, I mainly walked in to browse for a new body wash and lotion. I was immediately welcomed and attended to by the sole sales person on duty. Lemuel? I should've asked how to spell his name...in any case, he was completely relaxed and patient with me from start to finish. He showed me the options of body wash and lotion - when I chose a scent to try, he brought the products over to the sink and had me try both. It was like being in a spa - I was even given a fresh washcloth vs. a paper towel to dry my skin with. I ended up purchasing not only the body products, but also a shampoo and conditioner and plenty of samples. Loved the cloth bag that everything was presented in too. I'm so impressed with the level of customer service I received, and appreciated that the sales associate was so knowledgable about the entire product line. Makes me want to come back for more regardless of the price - I feel that whatever I use here is a necessary luxury. Thank you Aesop! read more

I discovered this brand on my recent trip to San Francisco. I stopped into their Fillmore location, tried the puifying facial cream and just breathed in all the intoxicating odors of their clean, pure products. The girl that helped me was an absolute angel, very attentive and and although I did not buy anything that day, I left with a bunch of samples, and returned the next day to pick up the purifying facial cream, parsley moisturizer, and the balancing toner, which I like to use over my foundations also to freshen it. So many thoughtful touches, like the linen bag spritzed with an essential oil. I tried the rose conditioning treatment and will be stopping in to the Bucktown location in Chicago to pick up up some more product. I love the video on their website, it's a bit avant-garde and they took a risk with it, but I like it because it marries the concepts of packaging/ecology with skin/barriers. It's very intoxicating to watch, sensual in an unusual way, and as pleasurable to view as their products are pleasurable to use. Everything about this brand feels authentic, fresh and real! read more