Five stars for (curly haired product wizard) FERNANDO. Fernando has been helping me navigate curly hair issues for months by recommending products and free samples. Also, when I asked for bath bombs with magnesium salts, he confidently approached the display and pointed out all products without hesitation. Thank you Lush for actively supporting human rights and putting free pamphlets in your stores. I walked in for shampoo, I walked out more aware of the world - this is not something I can say for most stores. read more

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I had a disappointing experience at Lush today. After finishing my purchase, an employee accused me of not throwing away my trash, even though it wasn't mine. Instead of asking politely or checking what happened, they immediately assumed I was responsible, which was embarrassing and made me feel singled out. I understand that keeping the store clean is important, but customers should be treated with respect and not be blamed without any evidence. The interaction left a bad impression, and I hope the staff receive better training on how to approach situations like this in a more professional and respectful way. read more

I consider myself a regular at this Lush after falling in love with Rose Jam. Robert usually helps me get the products that I enjoy. Always love the vibe here, will be back for me ofc read more

Had such a wonderful experience at Lush today! Came in looking for the Wicked Glinda body spray which is no longer being sold, but Robert helped me find some other scents I'd like according to my taste. The other staff, including another girl and the guy at the register, were also very helpful as well, I did not get their names. I'm very impressed with their knowledge and also by their kindness and attitude. Can't wait to be back again. Thanks for the help you guys. read more

First time at Lush and the employees were sooo helpful and sweet!! The employee who helped me gave me a full tour of the store and all of her product recommendations. They made my holiday shopping as a secret Santa super fun and easy Also got my gifts wrapped with care which was super nice! Will come back to treat myself soon! Thank you ladies read more

Lush - Gift bag - Cosmetics & Beauty Supply Near Me - San Francisco, California

We were helped by Robert and he was phenomenal!! You should totally go. He went above and beyond.

As a lifelong fan of Lush and all that they do, this store is simply one of the best and I'm so happy to have them in SF. The team is welcoming, inviting, knowledgeable and helpful. So glad to see their advocacy work in so many fields, from animal testing to civil rights and more. Thank you Lush Stonestown!!! read more

Absolutely the worst Customer Service. I've been buying lush since he beginning in London. I was looking for a particular body wash so I called .After being on hold for 15 or so minutes guy am n the phone and said We don't have it.So I asking they had a few more holiday bubble bars and he immediately said yes. so I go on bart fr the east bay caught a bus easily a 11/2 + commute each way only to get there an they actually didn't have the bubble bar I was after. The saes girl very rudely told me we haven't had those for several weeks. Then I looked around ND There on the shelf was many of the body washes he said theydint hae. Just bizarre. all the staff was hanging out with friends giggling and talking. I was never once acknowledged until I approached them . I was so irritated I actually put down everything I was going to buy and Left . I've never had a bad experience like hat at lush.a hi and a smile goes a long way. I flew to Vegas and bought several hundred dollars of products at the LUSH THERE .Super friendly staff . read more

Lush - shower Gel - Cosmetics & Beauty Supply Near Me - San Francisco, California

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Honestly I don't know who gets more excited to come to Lush, my toddler or myself. We always have such a great experience in here. The staff is always so warm and welcoming. My little one is on the spectrum and loves water play, the staff always greet us and offer to play with a bath bomb. He especially enjoys to walk around and touch the shower jellies and smell all the soaps. We've been to another Lush location where someone once scolded him for touching one of the soaps which completely turned me off. This one happens to be our favorite location. Sleepy is my go to shower gel and lotion, hope they never get rid of this scent! read more

Poor customer service. Did not assist me or greet me. I will never return and I do not recommend. I suggest more formal training due to the lack of respect in this establishment. read more

I am a serious Lush junkie. I've been coming to this location since their downtown location closed during the pandemic. I'm always greeted with friendly smiles and offers of help. I wish i could remember the name of the employee i usually talk to, because he is the sweetest and most helpful guy in town. He gave me a free sample of their dia de los muertos shower gel and i LOVE it. Going to buy a bottle tomorrow, it smells so amazing! read more

Lush - Dia de los muertos inspired shower gel - Cosmetics & Beauty Supply Near Me - San Francisco, California

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I went in hoping to buy a bottle of Sticky Dates, but unfortunately they were out as it's super popular. However, I still had a super pleasant experience although brief. The associate that assisted me was incredibly friendly and helpful! In fact, everyone working there today was so friendly and I did not feel pressured to purchase anything- I got to enjoy myself thank you Stonestown Lush staff! I will definitely be back! read more

Very poor customer service, I was not greeted nor was I offered assistance. I'm a long time Lush customer so I knew what I wanted. Staff member who rang up my items was also unfriendly. The store looked very untidy, and poorly merchandised. I only purchased what I absolutely had to before a trip the next day. I wouldn't return to this shop, and may stop shopping from lush all together. This has to be the worst location ever. read more

Lush is my favorite brand of clean hygiene! They're cruelty-free, vegan, and most importantly, work the best on my hair than any product. I had been dealing with a mystery issue with my hair and scalp where washing my hair with literally any kind of shampoo would make my hair greasy. I later discovered it was due to the soft water content in the Bay Area! So truly, the only brand of shampoo that would actually help my hair was Lush's Big volumizing shampoo because of the rock salt they add to it. I am forever grateful to Lush for literally saving my hair. read more

Great selection of beauty with a fun staff. Always a joy to stop here. Always leave with something. I'm never disappointed

Long overdue review! The friendly manager has a superstar staff you are always made to feel welcome. It smells wonderful and the items are fabulous. I love shopping at this Lush because they appreciate customers and have employees that actually like their job! read more

I went into to Lush because I wanted to treat myself with some Bath Bombs for Christmas. Knowing that the store was closing for the night in about 45 minutes I went in there and a gentleman by the name of Androgony Greeted me as I walked in he helped me to pick out the bombs that I really wanted. His personality was outstanding just what I needed after a long day of work and shopping. His customer service was the Bomb. He helped me with everything I needed. He made me feel special and I know next time I will be back to Lush looking for Androgony. Kudos to him. Great Job read more

Lotus and Robert were extremely helpful and inviting. They assisted me in purchasing soap bars and offered me free samples. I like that the store is clean and that the staff is attentive. read more

Came in for the ninja turtle collection. It smelled great and my inner child was so happy. read more

Lush - Ninja turtle pizza slice smelled amazing! It did melt out green like the "secret of the ooze" - Cosmetics & Beauty Supply Near Me - San Francisco, California

Came here on a whim looking for a new body wash. I was a bit overwhelmed with all of the different body washes and conditioners. Vinny came over to help me and walked me through his recommendations of compliment pairings and even did a demo at the sink with me. Vinny was knowledgeable and very kind. I left extremely satisfied with my new products and samples. I cannot wait to try them out! I love how the products are all cruelty-free and handmade with ethically sourced ingredients. The customer service here from the staff has been consistently helpful and they're always very welcoming each time I come in. The displays are always clean and each product has a tester for anyone to try out. Will definitely be coming back! read more

Lush - Lush - Cosmetics & Beauty Supply Near Me - San Francisco, California

Lotus is so amazing! They helped me out with my purchase and even gave me a sample of a product I've been wanting to try out ! 10/10 recommend! read more

Lush - Cosmetics & Beauty Supply Near Me - San Francisco, California

I'm just constantly impressed with the quality of customer service here. The same African American man helped me out again and once again, he was so sweet! My go to creams are Dream Cream and Sleepy. Both lotions are fantastic. I prefer sleepy though, because the lavender scent is sooo good! read more

Every time I come in the sales associates are so welcoming and helpful. Shout out to Lotus, Nikki, and Robert for making my lush experience always so enjoyable! read more

Did you know Lush does parties? I didn't either but I'm glad we found out about them right as we were starting to think about what to do for my daughter's 7th birthday party. We happened to be at another mall some months back when I saw a Lush party in action and thought what a fun idea for my daughter's party. And so I reached out to Stonestown which is our local mall and booked the date with 12 of my daughter's nearest and dearest. We worked with Vinny when planning out the party and he was nothing short of amazing from the initial call to the day of. When planning, he was very thorough in explaining what we should expect and was very flexible. We dropped by and got to select the specific bath bomb the girls were going to make and the items the guests were going to take home. She went with the Toby's Magic Cow and she got to sample it. My daughter enjoyed the popping crackly sounds as it dissolved into colors as soon as it is dropped into the water and the citric aroma that filled the air. Another plus is that they are cruelty free and made with natural ingredients. Ryn was also there to help out on the day of and she was equally as wonderful. The party couldn't have gone any better and it was all because of Vinny and Ryn. We had snacks, cupcakes and my daughter even put together her own playlist to be played. The girls had the best time making bath bombs together and playing games and got to have the entire store to their selves as the event took place prior to the mall opening for the day. I believe you can also schedule parties after hours, too. All the parents who attended thought the party was so much fun. They too had no idea Lush hosted parties. The girls were continuing to buzz about it throughout the day and were excited to use the bath bombs they made. My daughter was gifted a few additional goodies and she is so excited to try them. After the party, she said up to that point, was one of the best days of her life. I highly recommend a Lush event here at Stonestown. read more

Easily my favorite store in Stonestown. Not only because I love most Lush products, but also because the employees at this location genuinely seem to be so happy to be there. I've always experienced great service and the employees offer their honest recommendations. If you haven't visited this Lush location, I highly recommend giving them a try. It's also a great place for picking up gifts for all occasions! read more

This store is one of the reasons why I dont go inside the mall. The smell is very overpowering, it spreads throughout the entire mall that I can't enjoy eating or shopping. The smell gets into your lungs and it's hard to breath read more

I walked in on a Sunday afternoon with a list of products I intended to pick up as holiday gifts. I was immediately greeted with assistance and recommendations. The individual bath bombs were labeled and neatly packaged. I typically stick to food reviews, but I wanted to highlight the phenomenal customer service I received here. read more

the worker diana was very helpful! she helped me pick out a soap that fulfilled the vibe i was going for! she went above and beyond for my needs recommending what soap i should get! 5 star service read more

It is no small wonder that this is one of my favorite shops! The fragrances are much more natural and refreshing yet not overwhelming, and the products along with the packaging are just perfect! And every time, the packaging with the scarves are so cute! This time, Jess, the girl who packaged it, loved how it turned out, and we were all ecstatic about the creativity and artwork! My pictures don't do it justice, but I love it! Yana brought me right to the products I was looking for and even introduced me to their promotions of free samples to go along with my purchase! I had no idea about this and will spread the word! I've been wanting to buy a whole bunch of different varieties of soaps but I just didn't know which one. And I was introduced to their men's products intriguingly called "Dear Sour" or "Dirty Spring Wash" which got me thinking that I should work on that sense of my personal expression - the way I smell, especially at work in a professional setting. I bought several gifts from Lush over the years, and so I look forward to returning to purchase more of their products and to splurge a little - for me too! read more

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I swear, the friendliest people in Stonestown Mall work here and the typo store. I have been to several Lush' and sometimes the employees at other ones can be a little pushy towards the product, but not here. They find the right balance and have always been really helpful. One thing I love about Lush is that every time I have met an employee working here, they genuinely want to educate you on the product. Good job Stonestown Lush. I drive a little further to come to your location. read more

Lush - Cosmetics & Beauty Supply Near Me - San Francisco, California

Closed in the middle of the day for a private party. I swung by to grab a gift. Big waste of time.

Every Lush I have been to has always had knowledgeable staff and I have used the same products for my skin for years thanks to the suggestion of a staff member. This is the store I make a special trip to every other month to refill my skin care and I always leave feeling a little happier. When I show them a problematic area, they always have the right solution. I rarely stray from my routine, but every once in a while my anxiety makes my skin break out and I need a little extra care. The only complaint is that the self preserving Vanishing Cream was just too altered to do the same job as the original. As long as you are making the original, then I am good. read more

I love this store so much! Every chance I get to visit the city, I have to stop at Lush. Today I got two shower bombs and a bath bomb. Last time I was here, I tried their honey lip scrub and it's now a permanent staple in my skincare routine. The girls here are always super helpful and friendly. The first time I ever visited Lush, I said up front that I couldn't afford to buy anything but wanted to look around. The salesgirl knew she wouldn't make a sale but still helped me and explained different products, and that meant the world to me. read more

I always have a wonderful time in this store. All the products are top notch, smell amazing, and are cruelty free. However, what compelled me to write this review is the amazing customer service. I always feel so taken care of here by the knowledgeable, friendly staff, and they even laugh (or are really great at pretending) at all of my bad jokes! Great gifts, amazing people, and they do parties too! read more

So I'm a big lush fan but more recently I had the greatest time at the stones town location! Nikki was so awesome and personable she gave my kids a memorable experiences, she made all of our nights that much more exciting! Nikki was so professional and her energy was lovely, I love lush products already but because her vibe was so warm and welcoming I'd come back in a heart beat. Nikki made our night thank you! read more

Cruelty free beauty products? Count me in! I stocked up on my favorites: Rose Jam, Turkish Delight and Dream Cream. I grabbed a bottle of Twilight for my daughter. This is seasonal which is kind of like PSL because you can't buy it and save it. Vegan stuff from here goes bad after a considerable amount of time and really - who wants crap touching your skin that is so toxic it never spoils? Not this girl with absurdly soft skin. The bubblegum lip scrub is a must for me especially during the winter months when my lips are so dry, wearing all day matte lip color becomes painful. I love gifting stuff from Lush for Christmas. Put a little love back in the world by buying vegan cruelty free products. Win for the animals, win for you the great gift giver, and a big win for your gift recipients! I like win-wins! read more

Lush - ...these are a few of my favorite things! - Cosmetics & Beauty Supply Near Me - San Francisco, California

I really don't like goin to the mall....and at Xmas time also?! Uuugghhh... I guess it was my flagellation Hahahhah. Buuut anyways.... went into Lush for gifts and I was greeted by Robert( I'm pretty sure that's what I heard) he was my life saver! Such awesome energy and helped pick out the purrfect gifts. It made an very overwhelming vibe easy and smooooth. He (maybe They?) Handed me off to the lovely cashier and I think she was called May... super lovely as well. Easy squeezie.... Lush at the Mall you have 2 very awesome employee... I hope you appreciate them! read more

I normally don't frequent this store, but my friend wanted to go in, so I went in, assuming I'd just be browsing yet to my surprise left feeling so much better than when I came in. Unfortunately, I didn't get the name of the girl who helped me. I wish I had as she was so amazing! She applied a face mask for me, rinsed it off, followed up with all fun skincare, provided me with an apron so my cute white top wouldn't get ruined, and was just pleasant to chat with. I loved the service she gave me. I bought 2 bubble bars and 2 bath bombs. read more

2nd time coming back here and as always Miss Carly/Carlie is such a sweet woman always answering questions I have and recommending amazing products for my curly/coily hair. She's truly a gem :). Will always be back here when I'm in the area for school! read more

Robert was SUPER friendly and helpful with finding products for my boyfriend, his eczema can get pretty bad. Only one use of the "Dream Cream", and a face balm(?) they recommended, and his skin is already feeling buttery smooth! Such a great experience, quality products, can't wait to come back!! read more