Sheri clearly didn't want to be there. No smile, miserable tone of voice, just all around poor customer service. I asked her to cut a piece of fabric for me and she said no... at a fabric store. I then offered to cut it myself and she said no to that as well. Next time I will go to Michael's. read more

My wife was looking forward to finding Quilting material and notions. The material for hand quilting was more than adequate. The problem was the supply of hand quilting notions, the rudeness of team members when asking questions. Training, training and training. The gentleman at the register when informed never offered any help. After hearing the story I went on line and placed the order. Order received today. Wife, went across the street to a competitor. read more

We happened to be in the area so it was our first time visiting this location. People who helped us were extremely nice and helpful. The gal who cut the fabric helped me decided how much I should get to make pillows. She even showed us where to get an extra coupon because we had multiple items! Have to say that it was a very pleasant shopping experience, unlike other Joann stores. read more

Great store location with anything you can possibly need for sewing, making clothing and crafts. They have a huge selection of pretty much anything you may be looking for at good prices. The best part is their phone app which will give you coupons for a large variety of items. We recently visited Joann's to purchase fabric my wife wanted for making a shirt. The app had a coupon for 60% off the fabric and another coupon for 50% off the stretch-thread she wanted. The best part was she has been looking to replace her sewing machine and we found a nice Singer brand machine that was already competitively priced. One of the store employees told us to keep scrolling through the app coupons and there was a $75 off coupon for the machine my wife wanted. The store is always well stocked, great prices and clean easy store to shop. There app is fantastic however, they do send out multiple sale or discount notifications every day which can be a little annoying. read more

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Customer service is nonexistent. They are more worried about corporate and ignore the customer. They don't have enough people to work and it shows. read more

Love JoAnn's Fabric and Crafts in Cumming location. The employees are always welcoming, helpful, and courteous. The store is clean, well organized, and well stocked. We drive over 35 miles passing other locations to shop at this store, because the selection and especially service is top notch. read more

I have been to Joanns many times and had good service but today I was humiliated and degraded in front of a long line of customers because I had a question about an as item. The "manager" told the cashier to cancel my transaction and told me quite rudely that I was NOT getting an item in the ad. She then repeated it quite loudly as if I was an imbecile that couldn't understand. This may have been my last trip to Joanns if they treat long established customers like this!! read more

I have been shopping at this location of Joann's since they opened. I've always had a decent experience until last Sat, Sept 16th. I went in looking for a specific vinyl and was unable to find it. I asked the manager if she was able to tell me if they had this specific one in stock. Visibly annoyed she responded with "I mean, I don't have that information off the top of my head". I was shocked by her response and tone and said "I don't expect you to know off the top of your head, I was thinking you would be able to look it up for me?" She looked at me as if speaking to a child with a concerned look and said "okay..okay.. I mean, I can look, but I really don't know what I'll be able to find out." Then she stood there looking at me. It was uncomfortable and awkward. I told her I would go somewhere else and she just said "okay" It's clear to me that this manager was having a bad day, otherwise I can't fathom her keeping that job with her attitude. I won't be going back to that location, Hobby Lobby is just next door and I can not begin to count the amount of times someone from Hobby Lobby has gone far above and beyond by going out of their way to help me locate something. I really appreciate that sort of experience when I go into a store and really don't enjoy feeling like I'm burdening an employee by asking a question. read more

I sale shop ribbon at Joann the day after Christmas each year. Normally I hit the Joann in Alpharetta, but this year I also visited the Cumming store- I WISH I had started here!! The ribbon selection was great even 6 days after Christmas. Maybe it's still a new secret location ;) it was very clean, and the staff was attentive and helpful. read more

I am a frequent customer at Jo-Ann Fabrics & Crafts in Cumming, Georgia. The store is well-stocked with beautiful fabrics - many to choose from, including all of what you need for your arts & crafts needs. Plenty of jewelry-making essentials - from wire, gems, crystals, pendents, clasps & closures, findings, and displays. Plenty of paper for your scrap-booking, or card-making projects too, complete with accessories - tape, glue, stickers, bling, etc. Also the latest in cutters, machines, punches, stencils, totes to carry, or on wheels... Needlecraft supplies are plentiful, as well as frames, clocks, and organizers - in all sizes! An inspiring shopping experience every time! It's always a pleasure to see Tracy at the cutting table, who is always professional, offering helpful tips, a cheerful smile, and a kind spirit. The other employees are helpful and friendly too! Thank you for your service! I always leave the store with creative ideas ~ for new projects... See you soon! read more

Jo-Ann Fabric and Craft in Cumming, Georgia is the best sewing and craft supply store around. The store is always well-stocked and clean. I purchase glass beads and jewelry findings of high quality. They email coupons on a regular basis and have amazing sales that save you a lot of money! The store also has nice idea cards with patterns for jewelry making and other crafts. They carry tools and hard to find items as well. I shop in Jo-Ann Fabric and Craft every week. read more

Someone very dear to me, while wearing traditional Pakistani clothes, was asked to leave the Potomac Mills Jo Ann Fabric while she was quietly trying to find a fabric to match something. No reason was given. When she refused to leave, asked what the issue was, the manager was called and also asked her to leave, but would not say why, only that the police would be called if she didn't go. Please consider taking your business elsewhere, and letting them know why. read more