This store is consistently terrible There was a period of almost a year where they had like two functioning shopping carts and then a dozen carts that were roped off because they were broken. This month they finally got more carts! I am also convinced that 75% of their inventory is simply not replenished and just sits there for filler. I've gone in a few times to look for buttons, and 2/3 of the racks are empty and have stayed that way every single time I look. Same with the sewing notions wall. They do get new fabrics in, but with the time you'll spend waiting in line you might as well just drive to Columbia. I am not exaggerating. There is usually only one person at the cutting counter so it takes forever. There was one day when I took a number, went to Target to pick up a prescription, came back, and my number still hadn't been called. Avoid this store at all costs. Even if you have to pop in for an emergency craft item, there's a 50% chance that they won't have what you need. read more

I want to share the tricks that are played with customers. Look at these adds posted in the store. These signs offer free items if you buy three items. When I got to the register free became a discount. I was told that the company does this by the manager at the time. Free is FREE no matter what! I left the items and will not grace that store with my presence and money. I visited the Greenbelt, Maryland store. read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Greenbelt, Maryland

While the employees were kind and helpful, they are really at a disadvantage at this location. Half of the overhead lights are out and shelves are barebones. Their cotton fabric selection is really tiny and in general the whole place desperately needs a facelift. read more

They have NO customer service. I have tried going to a store; emailing; calling; texting. No one responds. The store said they could not assist with a seeing machine purchase that arrived damaged. Do NOT buy anything expensive from them. It's a HORRIBLE company. read more

The place is decently sized and has a good breadth of different products. The yarn selection was so-so. More variety would've been nice. There was a sale going on on a ton of stuff which is nice- who doesnt love a good deal? The place is in a kinda sketch mall so don't be surprised if random people start talking or hollering things at you. Just a warning. read more

Honestly, it's not terrible here or that disorganized. And the ladies here, though not friendly, are still helpful and work much more efficiently than the staff at my local Jo-Ann (Gaithersburg). First of all, it's on the main floor of Beltsville Plaza/Mall. And you need to know, this mall is RUN DOWN! We used to come here to eat a long, long time ago and it wasn't this bad... eesh! They do have signs for jo-Ann on the outside of the building which makes it look like its on the 2nd floor - but it's not. It's also above Burlington Coat Factory if you're looking around and need a point of reference. The store itself is pretty clean. Their selection is definitely lacking and their choice of organization doesn't make sense to me (for example, the minky dots fabric is not in the same aisle as the minky cuddle fabrics as well as the minky roses fabric). But their products are all put away neatly and the fabrics rolled up well (unlike some stores with piles of fabric everywhere), so I can't complain at all! Would I choose to come here again? Probably not since the Columbia Jo-Ann is much bigger and nicer and not much further. But if I were close by, I'd come here in a pinch! read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Greenbelt, Maryland

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I could likely make the garment I'm creating based on the time waiting for someone to cut my fabric. I've been here over an hour. Buy online. read more

First, I see all the complaints from customers who cannot add. Buy 3 and get 2 free...total price less 2/5ths IS buy 3 get 2. Please do the math. You pay the total price for 3 items, but you get 5. It is easier to program a computer to discount rather than zero a price. These stores are budgeted for hours based on sales. You can thank theft and petty bad reviews for less employees to wait on you. These stores have excellent restocking protocols, based on sales. If products are stolen, the computer has no idea that product is gone until that section is audited. ASK AN ASSOCIATE, if you cannot find something, and they can report zero stock and it will get ordered. Please do not go on a lunch break to get fabric cut, then complain when you run out of time. Ask another customer to swap numbers with you for the cutting counter. Most will be willing to let you go ahead. Above all, let us ALL remember the golden rule...treat others as you would like to be treated. These are employees...not servants. Treat them with kindness and respect, and you just MIGHT get the same returned. read more

I see someone else complained about the buy 3 get 2 FREE. At the register, it rings a discount when the sign states Free. Buying a sewing machine none of the coupons you can use towards it. The service in there is not good. I don't know if the employees are overworked, not happy, or just not people-friendly. the employees need to know without customers there will be no jobs for them. I will not be shopping here any longer. Their signs are misleading to their customers. Customer service here needs a class in customer service ethenic. read more

Seems like I've been touring area Joann stores for fabric, fringe, and frames. This location, in a mall, doesn't look that great but I found the fabric I wanted and the woman at the cutting desk was very helpful when I asked about other locations with larger selections. The worker at the register was also friendly. The selection is smaller than other Joann's I've been to. There weren't many shoppers when I was there so service was fast. read more

JOANN Fabric and Crafts - On the first floor, this Joann is better than this sign would suggest. - Fabric Stores Near Me - Greenbelt, Maryland

I placed a large yarn order (30 skeins) back in November. After waiting two weeks, no one thought to reach out to let me know that there was an issue. I had to initiate an email to ask what the problem was. No one responded. I simply got a refund so when only part of it shipped they debit my account for that amount. Today, another 2 weeks, I am receiving the second part of my order and IT'S NOT WHAT I ORDERED!!!! I ORDERED BIG TWIST YARN AND THEY HAVE SENT ME RED HEART. Anyone that knows yarn knows that Red Heart is no substitute for Big Twist and there is a reason I wanted Big Twist. Now, I have to go to the store and buy the Big Twist yarn I ordered in the first place. Joann, you're trash for this. There is a reason I did an online order. Now I can't finish my customers coat and get it to her this weekend because I have to take time out to go into the store and purchase yarn that I already paid for. read more

Like Jenni K. and Jen F. mentioned, the location of this place is terrible. It took a while to find a parking space because it was so crowded with all the other businesses, and it's inside of a really sketchtacular mall. When I went, the selection of cross stitch supplies was mediocre at best - they were all out of plain black embroidery floss, and the rest of the flosses were completely mixed up and not in the right bins (so for all I know they had a ton of black floss in the bottom of the wrong bins). The store had the general look of slight disarray throughout, but I headed right for what I needed and then left without doing much browsing. Since I live in the city, there isn't anything in the way of jack of all trades craft stores like Jo-Ann that carry my cross-stitch supplies, so I might be back here out of necessity - if you have the means though, I would highly recommend their Falls Church location over this one! Their store seemed to be neater, and they had ample stock of everything I needed. read more

There's a lot of store behind the almost hidden entrance, right next to the escalator that goes down to Burlington . About half is a large selection of fabrics and sewing supplies, and half a craft store almost as big as Micheal's. With a bit of guidance from a friendly staffer, I found the correct size replacement buckle for the broken one on my favorite pack. Good to know they're here when I need stuff like that. read more

On-line ordering at Jo-Ann is a nightmare. I purchased 9 $7.50 items (Christmas clearance - ornament storage boxes) on January 4th, then promptly got a message that only 6 items were available. I was charged for the 6 items plus $8 shipping - the same amount I was charged for the 9 items, so no reduction is shipping costs. I waited for a week and received two items - both broken. We were able to salvage one item from the non-broken pieces and had to go to Jo-Ann to return the broken one. It has now been 18 days and the other 4 items were never delivered. I wrote twice to ask for the items or a refund. I finally demanded a refund. Three days later I got an email saying my money would be refunded, minus the shipping, and that it would take another 5 - 10 business days for the refund to show up on my credit card. So I have paid $15.50 for an item that cost $7.50 (and that Walmart had for $10.50 with FREE shipping). I thought getting it at Jo-Ann's would save me money - it turns out it cost me $5 more and instead of getting 6 containers, I only got 1. And they jerked me around for so long, Walmart is now sold out of the similar containers. I shopped at the local (Greenbelt) Jo-Ann's store all the time - it is minutes from my house - but they just lost a customer because they don't care about customer service. read more

This Jo-Ann store is very unorganized and most of the employees (the very few you see on the floor) are apathetic and very rude. Also, every time (winter, spring, summer or fall) I go in there the place is like a yukky steam bath. Don't they regulate the temperature? At check out I asked for a double bag because the items I purchased were poking through the bag breaking it and the cashier told me "we are not allowed to give you another bag." I replied that i needed another bag because the items were coming out...she said NO! I was too "cooked" from the steam bath to declare I needed the manager (who is probably as rude as the cashier), so I am writing this YELP post to say buyer beware at the Greenbelt store. I think I am going to try Columbia;s next... Remember, Jo-Ann's in Greenbelt is where you need to prepare for a shopping battle--no ease and pleasure in shopping at this store. PROS Parking is ample Large selection of fabrics Large selection of crafting supplies and yarns Organized check-out line Great selection of seasonal items CONS Never have enough stock of sale fabric, buttons, zippers in popular sizes Very limited stock of great fabric which they never replace Loooooooooooong wait for cutting fabric Zero customer service Poorly designed and small space for viewing patterns Pricey for crafting supplies read more

Rudest servers and manager I have ever met.. Will never return to this shabby, poorly run shop. Not one employee was ready to help me with anything. Poor response from the manager a woman called Ann who did even bother to apologize when told about the rude service we received. Do yourself a favor and go to the nearest Micheals or buy supplies from Amazon. read more

We visited the Brandywine, Maryland store on 11/13/2022 at 3pm. My daughter and I were searching for fabrics to get an idea of what type of material to use for a handcrafted dress. My child asked Diana, an employee, where she could find 3 certain materials. Diana told us where to look for the materials, but never moved from behind the count to physically show us. We went down the aisles to look and were both clueless. Well, we are not designers and don't know much about fabrics, so we asked again where to find the materials because we don't know what we are looking for. Diana choose to take a roll of fabric that was laying in her desk and point to where the names would be, instead of waking from behind the counter and directly showing us. Not only that, she had an attitude because we asked her a second time to help us. My child walked down the aisle, again, looked at me and stated, mom I don't know what I'm looking for. I looked over at Diana and was totally disgusted with her customer service. Welp we are headed to Michaels for better customer service, hopefully. I guess I should have known better than to step foot into this location. read more

Poor Service Bad Rules. My sisters and I were recently at the Greenbelt, MD store to purchase supplies for a quilting project. We each needed batting and figured we needed a total of 9 yards. Posted in various locations near the counter was a sign stating JOANN's store rules - Up to 5 Bolts per customer and up to 3 yards per bolt due to COVID and Social Distancing. There were several bolts of batting in a bin and packaged 20 yards per bolt. As we approached the counter to get clarity about the rules a customer handed notions to the clerk and stated she needed 5 1/2 yards of batting. The clerk began to measure and cut the fabric. I let the clerk know I needed 9 yards and she pointed to the posted rules. This baffled me as I heard the customer request 5 1/2 yards and watched the clerk measure and cut her fabric. This clerk and a 2nd clerk bagged the customer's purchases. When our ticket number was called I told the 2nd clerk I needed 9 yards. She pointed to the sign and said we could only have 3 yards from the bolt. We felt disappointed knowing the previous customer received 5 1/2 yards and we had to firmly tell her so. This JOANN shows favoritism or inconsistently applies its rules. The clerk eventually relented and told us she would cut the batting THIS TIME as if she was doing us a favor. Social Distancing as a rationale for this rule did not make any sense. In our opinion more consideration was needed at the counter where fabric is cut to promote social distancing. There were no markings on the floor to help customers distance themselves 6 feet apart nor was there a shield at the counter to separate the store clerk from the customer. This store needs rules that are clear and customer friendly even during THIS pandemic. read more

Well, after looking at the other reviews I am surprised I had as good an experience as I did. I never bought fabric before. Didn't know what the process was, and asked a customer who explained it to me. Browsing fabrics I had another question and asked another customer who kindly helped as well. So, I didn't interact with the staff so much but the customers are great. One even gave me an extra discount coupon she had. The fabric seemed priced fairly. Yes, parking is kind of a pain in that lot. The store is stuck back in an odd place in a peculiar mall that has seen better days. Maybe next time I'll go to one easier to get to as other reviewers suggest but I had a nice experience. read more

About an hour into our JoAnn Fabrics experience, it finally occurred to me that working here must be a stepping stone to working at McDonalds or the DMV. The customer service was beyond abysmal. My fiance and I went in to get 4 yards of fabric and some long pieces of foam to make bench cushions. We spent 20 minutes waiting at the cutting counter to be called by Amanda. We finally reached the counter and requested that the foam pieces be cut down, but they would only cut them once - they refused to cut them a second time to get them down to the size we needed. Apparently store policy is that they can only make the one cut in case you decide to return them. We have absolutely no way at home to cut them, so I promised to buy all the pieces and not try to return anything. After speaking with Pat, who may or may not have been a manager, we were told we had to go pay for the pieces first, then we could come back and have them cut. So we went and paid, then came back and had to take another number and wait 20 more minutes. Finally we were called by Caroline, the other woman working at the cutting center. When we requested the 2nd cut be made, she looked at us and said "Are you kidding me??" We both answered with a flat "No." We then explained what width we wanted the foam cut to, but Caroline was unable to grasp the concept, and refused to help us. So we had to wait ANOTHER 15 minutes for Amanda to be free again. Then Amanda sort of free-form measured the width, and started butchering our $90 foam insert with a turkey carver. I had to yell "stop STOP! You're cutting at an angle!" at least twice before she responded. Then another employee/manager/someone who apparently out-ranked Pat came over and made Amanda stop cutting, but she said I could do it myself. So they handed me an electric turkey carver and let me cut my own foam. Because handing a dangerous electric tool to a customer is probably way less of a policy violation than just assisting with a cut... At least I did a better job than Amanda was doing. TL;DR The customer service is every bit as bad as every other reviewer says. Next time I'm going to Walmart. read more

July 26 , I wanted to purchase fabric and the sign stated that you were only allowed 3 yards from 5 bolts each. It didn't make sense to limit to 3 yards per bolt. When I needed 9 yards. The customer before was allowed 5 1/2 yards from the same bolt. I was told I could only get 3. So technically I could have gotten 5 different bolts to add up to 9. Which seems like a lot more work for the cutting person. They seem to make up the rules as they go to their liking. read more

Hire more people and you'll do more business. You need help at check out and restocking!

It's not that great. The location is lackluster. The lines are always ridiculously long. I prefer to go to the Annapolis location.

This place is the worst! I waited over 30 mins to get fabric. They only had two ppl working in the entire store! Never again will they see my face! read more

This Joann store is not as large as some, but the staff are friendly and it's a pretty good inventory. I wish there were more apparel fabrics rather than craft or costume items but I guess they study what sells most. They need to stock more good knits in tasteful colors or prints. Again really nice staff. read more

Terrible customer service. We called from Virginia and put ribbon on hold for my friends wedding. They said it would be on hold until 1155am. I arrived at 10 am and they said they put it back the night before! Why have 24 hr hold if they don't really do that? ? read more

I just got back home from this place. It was terrible as soon as I put my hands on a shopping cart. The cart twisted and turned; it wouldn't go where I pushed it. Apparently something technical was damaged with the wheels or something. It was very annoying. I looked around for an employee to ask where the yarn was kept, but there appeared to be only one person there. This person was at the register. So I walked around the store and eventually found the yarn I was looking for. In the check out aisle, I saw some candy etc. I pick up a Wriggles gum. There was a long line because there was only one person still there. Eventually a lady came who apparently was the manager. She helped one of the customers and said to the cashier something about some other employee being at lunch. The manager left back into the store, leaving the one employee with the long line again. Once I finally checked out and went to my car, I put a piece of gum in my mouth. Instead of it being soft and yummy, it was crunchy and gross!! I immediate checked its expiration date. It was SO expired! Almost two months. I went back to the store and saw the lady who I recognized as the manager. I explained to her what happened and she said I'd have to go to the back of the (LONG) line to make the return. I said, "Mam', this isn't just any return of some product I'm not happy with. You've just sold me expired food." She didn't care and directed me to the back of the line. She said she couldn't let me get in front of the other customers. So, to the back of the line I went. Once I got my return, when I was given my receipt, I said, "Are you going to get rid of the expired Gum and check the rest of your candy to ensure you don't continue to sell expired food to anyone else?" The cashier response was, "We'll get to it when we have a chance. Have a good day" and then turned away from me to the next customer. At this very moment, I continue to be dumbstruck. I still can't believe her words and how she said it. That's one reason why I'm writing the review. Their practices are not safe for their customers. What I heard from her is that selling expired food to their customers isn't a priority for Jo-Ann Fabrics. I did find some really nice yarn that I'm happy with. However, I will never, ever buy food from them again and I will tell everyone I know about my experience so they can avoid this place. If you come here, stick to the non-edibles and don't expect any basic level of customer service. Just because the sore is located in a sketchy mall, doesn't mean their customer service should be that way too. They can and should do better. read more

I came in looking for a plastic piece for an under garment. Asked the manager on duty for help, she was completely dismissive and had an attitude. Tried to talk over me and didn't even take the time to look for what I needed. In her own words, "if you don't see it, we don't have it". O really??...you didn't even check! Then I couldn't find any additional associates to help me. Just overall bad experience & under staffed store... I will only go back to this store if I'm desperate!! Other than that, I will just take the extra long drive somewhere else. read more

I wish I could avoid this store, but it's the only fabric store in a very wide area. I also wish I could give this place half a star or none at all. Ridiculously slow, I will be ordering my fabrics online from now on or trekking to Virginia for better service and honestly a better choice of fabrics. Visiting this store will ruin your day guaranteed. read more

I love the store, they almost always have what I need and I find the store staff to be helpful and nice. The problem is I can never pull up the coupons on my phone. Even when I've joined the store network it doesn't come up. I've had to go outside or pay more because of that. The store Is located inside of a mall so I've had to go to my car in the parking lot to get coupons before, very frustrating! This is the only Joann store where I have that problem, I would shop there more if it wasn't for that problem. read more

After seeing the ratings I expected the store to be a complete disaster, however I was quite surprised. They have a moderate selection of fabric and supplies. Both Kelly and Delaney were very helpful. read more

Unfortunately, this is the closest fabric and craft store to where I live... and I need fabric and other supplies on a fairly regular basis. This may be one of the worst Jo-Ann Fabrics I have ever had to shop at. (And I used to work at one that was pretty bad, so I should know.) It's a small store, so their stock is limited. Also, some of their employees are extremely rude, and keep messing up my ticket at the cutting counter. I agree, the location is sketchy as well... but what can you do? Jo-Ann's needs some local competition. read more

This location has horrible parking, it's located inside of the mall and the marque is not readily marked AND after all of that the selection was horrible. read more

Indeed, the waiting time for the cutting counter was a bit inconvenient. However, people seem to forget that there a huge factor in retail.. Payroll! Coming from someone who used to work in retail, it's not the fact that they need employees, I've seen many employees at this location. Its their schedule based off payroll, they can't help it. Although the wait times aren't always convenient, I can appreciate the fact that "some" of the employees work twice as hard to compensate. Word of advice, don't go shopping if you don't have time to wait. read more

I am a long time customer of joann fabrics, and have lived all over the country, so I have experience a lot of Joann stores over the years (I am a costume designer by profession). However, a year ago I moved to Maryland and my closest store is the one in Greenbelt, so I have been going there for easy access. But I will drive 4 times farther to go to a different fabric store, from now on. I keep trying to suck it up and deal with this store but it is truly the worst customer service I have EVER experienced at any fabric or craft store. The wait at the cutting table is never shorter than 20 minutes but sometimes up to an hour. This seems unacceptable to me...some wait time, sure, but an hour? And insult to injury, there is usually only one person working...slowly...while another employee just stands there, gossiping. I have witnessed this on numerous occasions. Because I work for non profits, I am usually purchasing tax exempt...this process is ridiculous. I have completed the paperwork at least 6 times in the last year (for the same organization). Every time it is lost. Every time a manager has to come in (and he/she is usually just as inept as the cashier), every time the policy/procedures have changed (or so they tell me). Every time it takes me 10-15 minutes to check out while other people wait. In addition, any time I have asked a question I am looked at as though I have no right to ask questions and the response is always rude, the shelves are never well stocked. All in all it is a miserable excuse for a store. If anyone at the corporate level cares at all about the reputation for this company, they will get someone over there to overhaul that store and make it a decent place to shop. Right now it is an embarrassment. I won't be back. read more

This is pretty much the only fabric store nearby, so it's my go to location. Pre-renovation they only had one working register, which lead to extremely long check out lines. I've had problems with being over charged for fabric here as well, and they didn't really have any idea how to fix it. Renovations are about half way done at this point, and I really do like the new layout. The old store was pretty badly designed, and this one now flows like most other Jo-Anns I've shopped at in the past. Overall, I still prefer the Columbia location. The staff is much nicer and so is the store. read more

I'm giving this Joann's location five stars based on the TERRIFIC staff. From beginning to end each and every one was upbeat, helpful, engaged and a pleasure to interact with. My questions were answered, help was given and I felt happy to be in the store even though it was busy and there were long lines at both the fabric cutting counter and at the register. I feel that was more about the store being understaffed at least on the day and time I was there than about any reticence to help customers by the staff. The fabric section of the store itself which is the only area I used was pretty good, some of the aisles were too close together which can make it hard to have enough light to see the fabric without having to take it off the shelf and then have to squeeze it back on. As usual Joann coupons are maddeningly complicated. When they are offered online, many are in-store only but then are not available at your closest store. Too frustrating and often a deterrent to shopping at Joann's. But all in all, yes five stars for this store because the staff make it a pleasure to shop here. read more

Long lines and insufficient staff at the fabric cutting table, and worse (much worse) at checkout. I have seen the same thing at the Jo-Ann store in Allen Park, Michigan. This place is awful - drive a bit and go to the Jo-Ann store in Silver Spring's Westfield Mall. The service there won't blow your doors off, but it is much better than this Greenbelt store. read more

The other reviews were a bit correct. The mall is in a section where an economically depressed group of people seem to hang out at. On a positive note, the store looked bright and colorful. There were no lines because; I went in the middle of the week. Lots of bulk fabrics were on sale! Got a lot of nice stuff however, you will get no "professional" assistance from the staff. I believe their just for assisting shoppers with basic needs, like cutting fabric yards or, asking the cashier the price of an item. So, when you go make sure you know what you're buying, have a plan. Lastly, the cashier was very friendly and gave me some coupons. I gave it two stars because; no professional seamstress or crafter was there. In the other Jo-Ann Fabric stores there was someone available with crafting or quilting experience. Still, I thought the store over all was great because, it's the only close craft or fabric store near Washington, DC. This is a sad shame. read more

I would have given this location zero stars but that was not an option. The line for cutting fabric was so long and slow I ended up leaving the store without making.a purchase. The Manager on duty didn't seem to think opening another cutting station was in order. When I asked about that as a possibility, I got a very flip answer. Horrible customer service. read more